I had a really positive experience. Muhammed was very helpful, professional and easy to communicate with. He took the time to explain everything clearly and made sure my mum could understand everythin... Ver mais
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Leia as opiniões dos outros
I honestly can’t thank Asim enough for all his help and support. From the beginning, he was so polite, patient and understanding. He came out to our property himself, took the time to look aroun... Ver mais
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I had the pleasure of meeting Dennis Williams, Housing Conditions Officer at Tenants Advice, and I wish to put on record how well he conducted himself. He arrived courteous and prepared, listene... Ver mais
A empresa respondeu
Unbelievable experience with Tenants advice. They were very quick in helping me, as soon as I called and mentioned about the issues in my house, my housing came the next day to try and sort out. K... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Tenants Advice has helped thousands of families across England & Wales with housing disrepair claims. Founded in 2016, our aim is to support Council and Housing Association tenants who are struggling to get repairs carried out by their housing provider. It Is your legal right to live free of constant leaks, damp, mould, rotting windows, rodent or cockroach infestations. At Tenants Advice we have an expert team of Housing Conditions Officers, Solicitors and Building Surveyors who guarantee fast, reliable help and advice. We are confident in getting the best results for the tenants we help. We offer free housing consultations to establish if you can claim against your landlord. Alternatively, we will provide you with free no obligation advice. Tenants Advice is a trading name of Nuovo Law Limited. Nuovo Law Limited is a Claims Management Company authorised and regulated by the Financial Conduct Authority FRN 837714. You are able to make a claim for free using the Housing Ombudsman Service or you could make a claim yourself.
Informações de contacto
Tenants Advice, Arnold House, 21-33 Great Eastern Street, EC2A 3EJ, London, Reino Unido
- 0800 047 2017
- help@tenantsadvice.co.uk
- nuovolaw.co.uk
4,9
Excelente
817 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very fast at setting up a day and time…
Very fast at setting up a day and time that suited me to come view what needed doing. Very friendly staff, very reassuring. Very clear about the whole process.
27 de abril de 2026
Opinião espontânea
Resposta da Tenants Advice
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best service, and we’re glad to hear that we succeeded. Thanks again.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Very professional
Very professional, compassionate and understanding. Asim who visited did an amazing job inspecting the property and explaining the process
23 de abril de 2026
Opinião espontânea
Resposta da Tenants Advice
Thank you for your kind feedback Peter. We’re delighted to hear that you found the service professional, compassionate, and understanding. It’s great to know that Asim carried out a thorough inspection and explained the process clearly. We’ll be sure to pass on your lovely comments to him!
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Really friendly & understanding.
23 de abril de 2026
Opinião espontânea
Resposta da Tenants Advice
Thank you for your feedback. We’re really pleased to hear you found the service friendly and understanding, we truly appreciate you taking the time to share your experience.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
I have only got I contact with Tenants…
I have only got I contact with Tenants Advice. My house was visited to see issues.
21 de abril de 2026
Opinião espontânea
Resposta da Tenants Advice
Thank you for your feedback Jennifer. We’re glad you’ve been able to get in touch with Tenants Advice and that a visit has already taken place to assess the issues at your property. We’ll continue to support you as things progress
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Colin the surveyor did a excellent &…
Colin the surveyor did a excellent & thorough inspection
20 de abril de 2026
Opinião espontânea
Resposta da Tenants Advice
Thank you for your feedback Patrisha. We’re really pleased to hear that Colin carried out an excellent and thorough inspection. We’ll be sure to pass on your kind comments to him!
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Really good experience from the start…
Really good experience from the start very quick response and very quick with there visit to my home, the young man that came was professional and very polite and helpful a answering all questions that was asked then quick response with moving forward thank you
16 de abril de 2026
Opinião espontânea
Resposta da Tenants Advice
Thank you for your kind feedback Lavinia. We’re delighted to hear you had a really positive experience from the start, and that everything was handled quickly and efficiently.
It’s great to know our surveyor was professional, polite, and able to answer all your questions. We also appreciate your comments on the swift follow-up. Thank you again for taking the time to share your experience!
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
I’m pleased that someone is taking this seriously
I’m pleased that someone is taking this seriously at last.
16 de abril de 2026
Opinião espontânea
Resposta da Tenants Advice
Thank you for your feedback Abide. We’re really glad to hear that you feel the matter is being taken seriously, this is exactly what we aim to do for every customer.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
He was polite helpful and dealt with me…
He was polite helpful and dealt with me and my wife very politely
15 de abril de 2026
Opinião espontânea
Resposta da Tenants Advice
Thank you for your kind feedback Khalid. We’re pleased to hear that you and your wife were treated with politeness and respect, and that the service was helpful. We really appreciate you taking the time to share your experience.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Polite
Polite, well mannered and really professional, Asim who visited my property was really thorough with his inspection, explained the process in detail, would definitely recommend this company, brilliant to deal with.
15 de abril de 2026
Opinião espontânea
Resposta da Tenants Advice
Thank you for your fantastic feedback Rasheda. We’re so pleased to hear that Asim provided a thorough and professional service, and that he took the time to explain the process clearly. It’s great to know you found him polite and easy to deal with. We really appreciate your recommendation!
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Resposta da Tenants Advice
Thank you for your 5-star review Semhar!
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
First Attendance with Tenants Advice
Had a great visit advice / first meeting with Asim Senior survevyor today. Explained everything clearly. Thoroughly checked property. Genuinely nice chap! Easy to talk too.
14 de abril de 2026
Opinião espontânea
Resposta da Tenants Advice
Thank you for your kind feedback Naomi. We’re delighted to hear you had such a positive first meeting with Asim. It’s great to know he explained everything clearly, carried out a thorough inspection, and made you feel comfortable throughout. We’ll be sure to pass on your lovely comments to Asim!
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
I got a very Good service from KEVIN…
I got a very Good service from KEVIN NGUYEN . Thank you KEVIN
9 de abril de 2026
Opinião espontânea
Resposta da Tenants Advice
Thank you for your lovely feedback Yasmin. We will be sure to pass on this amazing review to Kevin
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Rai was very helpful and guided me…
Rai was very helpful and guided me through the process of what happens next, very polite 10/10 customer service,
13 de abril de 2026
Opinião espontânea
Resposta da Tenants Advice
Thank you for your lovely feedback. We’re so pleased to hear that Ray was able to guide you clearly through the next steps and provide such polite, high-quality service. We’ll be sure to pass on your kind words, 10/10 is great to hear!
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
We had a fantastic experience with…
We had a fantastic experience with Tenant Advice during our inspection. Dennis was professional, thorough, and really put us at ease with his expertise. Everything was handled smoothly, and we felt truly supported throughout the whole process. Highly recommend!
10 de abril de 2026
Opinião espontânea
Resposta da Tenants Advice
Thank you for your wonderful feedback Masii. We’re delighted to hear you had such a positive experience with Tenant Advice. Dennis will be especially pleased to know his professionalism and thorough approach helped put you at ease. It’s great to hear you felt supported throughout the process, that’s exactly what we aim for. We really appreciate your recommendation!
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Very helpful and informative!
Very helpful and informative!
Surveyor Janet was very professional, knowledgeable and polite.
9 de abril de 2026
Opinião espontânea
Resposta da Tenants Advice
Thank you for your kind feedback Shan. We’re really pleased to hear that you found the service helpful and informative. Janet will be delighted to know her professionalism and knowledge made a positive impression. We appreciate you taking the time to share your experience.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Professional and excellent customer service
Customer service is excellent! the fact they have plenty female and male staff including surveyors too which ensures as a female you can always talk to a female to feel at ease. Everything I was told happened exactly when I was informed it would, very quick responses, always explain everything for you to understand. The surveyor visited within the week for the first survey too establish if you have a case, he did such a professional job and also an excellent report. A solicitor was appointed immediately after survey and took on the case straight away contacted me and advice me straight away as to how the case will proceed. Excellent service from everyone involved. If you have a housing repair issue this is the Company to help you get them resolved.
2 de abril de 2026
Opinião espontânea
Resposta da Tenants Advice
Hi Pansy,
Thank you for brilliant review. From start to finish we strive to ensure everyone we assist feels heard and supported from start to finish. It's great to hear this has been relayed in your experience with our team!
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Service from this company is excellent
Service from this company is excellent, they book appointment promptly and actually come out to check the disrepair, I am satisfied with the service from this company
8 de abril de 2026
Opinião espontânea
Resposta da Tenants Advice
We truly appreciate your review. Our aim is always to provide straightforward guidance and support when it’s needed most, and we’re glad you had a positive experience with us.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Asim
Asim was a very polite caller. He was respectful and listened carefully. He also explained the process clearly and listened to any concerns . Highly recommended
1 de abril de 2026
Opinião espontânea
Resposta da Tenants Advice
We’re delighted to hear you were happy with the support provided. Helping clients move forward with confidence is exactly what we aim to achieve.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
1st appointment
Was very reliable with appointment set up and before arriving called in advance that Asim is coming over for inspection
Very kind and respectful
1 de abril de 2026
Opinião espontânea
Resposta da Tenants Advice
Thank you for placing your trust in us and for sharing your experience. Supporting tenants through challenging situations is at the heart of what we do.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer.
Samrawit
Hi, I appreciate you coming over today to inspect the issue. He explained good he so nice hard working look all over I apricate bless him 🙏
1 de abril de 2026
Opinião espontânea
Resposta da Tenants Advice
Thank you for your positive review. Our team works hard to ensure every client receives clear guidance and consistent communication, so it’s great to hear this reflected in your experience.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
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