Why we like OCTOPUS ☆¥¥¥ Correspondence replied to both FULLY but also to the POINT. All matters RESOLVED. The SUPERB APP is REASON ALONE we are with OCTOPUS - 3 accounts on one APP for instant... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Zoe helped with and sorted out everything I needed to know in a very friendly manner. Pleasure to do business with a human being rather than a chatbot! Although subsequently, I discovered she'd g... Ver mais
A empresa respondeu
I like talking to a human not a AI system . I actually believe your company cares about their customers, the lady I spoke to was better than helpful I enjoyed the call. I have dealt with many utility... Ver mais
A empresa respondeu
Brilliant service as usual - I contacted Octopus and spoke to Sudesh regarding new tariffs as our present one was due to end. He immediately emailed over the options with full details enabling our bus... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Business energy can be simple. Clear pricing, smart tariffs and outstanding service - you can find it all here.
Informações de contacto
Join the UK's business energy champions
4,9
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Jak was really helpfully answering all…
Jak was really helpfully answering all my question
27 de outubro de 2026
Resposta da Octopus Energy for Business
Thanks for leaving this lovely review! ☺️
business temp rate assistance
Our business needed a temp rate for around 2x months only and Leah was a great help with numerous emails to help us choose and eventual selection of temp rate fixed - it made a big difference with her help.
26 de outubro de 2026
Resposta da Octopus Energy for Business
Thanks for leaving this lovely review! We love being able to support businesses whenever they need it ☺️
Resposta da Octopus Energy for Business
Thanks so much for your kind words Grahame! 🐙
Resposta da Octopus Energy for Business
We are glad you enjoyed your experience with our team. Thank you for this positive feedback!🐙✨
The customer service is exceptional
The customer service is exceptional, very friendly and helpful!
27 de outubro de 2026
Resposta da Octopus Energy for Business
We love providing that amazing service every day. Thanks for leaving this review 😄
Clearly spoken
Clearly spoken, intelligent & helpful telephone conversation.
Thank you.
27 de outubro de 2026
Resposta da Octopus Energy for Business
We are glad our clear, helpful phone support assisted you. Thank you for your feedback!🐙
Excellent service.Roxanna dealt…
Excellent service.Roxanna dealt efficiently with my issue and was very attentive and polite.
This is without a doubt the best customer experience I’ve ever had with an Energy company in the UK.
26 de outubro de 2026
Resposta da Octopus Energy for Business
We are absolutely thrilled to hear that you had such an outstanding experience with our team. Knowing that this was the best service you have received from a Energy provider means the world to us. Thank you so much for taking the time to share your wonderful feedback!🐙🌍
Excellent service
My request was dealt with very promptly and efficiently. The correspondence from Calista was very clear and concise. Refreshingly easy transaction. Thank you.
26 de outubro de 2026
Resposta da Octopus Energy for Business
Thanks for your fab review. Cal is brilliant and we're delighted you enjoyed a 5 star service! 🐙
Excellent service from Leah
Excellent service from Leah, thank you, much appreciated
26 de outubro de 2026
Resposta da Octopus Energy for Business
We are so pleased to hear that you received such wonderful support and had a great experience with us! Your kind words are highly appreciated ✨🐙
I was delighted to get straight through…
I was delighted to get straight through to Tom
who was friendly and helpful,
very refreshing to be dealing with a company
I believe in
well done Octopus
26 de outubro de 2026
Resposta da Octopus Energy for Business
Thank you so much for sharing this lovely feedback! It is wonderful to hear that you had such a quick, friendly, and helpful experience with our team. We truly appreciate your support and belief in what we do!🐙
The customer service is outstanding
The customer service is outstanding, which is more rare these days and more important to customers I believe.
26 de outubro de 2026
Opinião espontânea
Resposta da Octopus Energy for Business
Outstanding service is our middle name (who knew Octopus' had middle names huh?). We love to see that you had a great interaction - thanks so much 🐙
Helpful but disappointing outcome
Harpaul was very understanding and importantly, listened to me.
He explained that Octopus had removed the arrangement for the standing charge to be waived, and that it would apply again which was disappointing, given that the electricity is solely used for an air ambulance night landing site, and the Parish Council, in whose name the account stands, will now have to budget an an additional £21 a month for the standing charge.
When the one year tariff is nearing the end in 2027, I shall shop around to try and get a more competitive deal.
26 de outubro de 2026
26/10 /2026
26/10 /2026
Only was very professional and helpful and guided me through the process.
26 de outubro de 2026
Resposta da Octopus Energy for Business
We are so glad to hear you had such a smooth experience and felt well supported throughout the entire process! Thank you for your feedback! 🐙
Tried to switch suppliers online but…
Tried to switch suppliers online but the webpage kept failing, called Octopus to arrange over the phone and Sharon was fantastic, sorted the switch within 20 minutes, great service.
26 de outubro de 2026
Resposta da Octopus Energy for Business
We are so glad you enjoyed your experience after the initial online difficulties. We appreciate your feedback and will pass on your praise to Sharon!🐙
Taz was great
Taz was great. After multiple calls and emails they made me feel reassured that this is now being progressed. They took accountability and gave realistic guidelines, until now the customer service levels were poor and Taz has shown that this is not the case with all staff.
26 de outubro de 2026
Resposta da Octopus Energy for Business
Hi Kath,
Thank you for sharing your feedback! I’m glad Taz was able to reassure you and provide the support you needed. I’m sorry that it took multiple calls and emails to get to this point, but it’s great to hear that Taz made a positive difference.
My colleague Liam has also been in touch to progress the change of tenancy for you.
Thank you for your patience and for giving us the opportunity to put things right!
Kind regards,
Funmi
Neve made the switchover from SSE very…
Neve made the switchover from SSE very easy, Octopus now have all three of my energy accounts
26 de outubro de 2026
Resposta da Octopus Energy for Business
It is wonderful to hear that the switch of your energy supplies was completed so smoothly and easily. Thank you for sharing your positive experience with us!🐙
Harry was really well informed and very…
Harry was really well informed and very helpful which meant we were quickly able to sort out my enquiry.
Phone answered quickly.
Great customer service.
26 de outubro de 2026
Resposta da Octopus Energy for Business
It is wonderful to hear that your call was answered so promptly and that you received such knowledgeable and efficient support to resolve your enquiry. Thank you for sharing your great experience with us! 🐙
My call was answered very quickly
My call was answered very quickly.
Zain was very polite and helpful, and the query was dealt with.
26 de outubro de 2026
Resposta da Octopus Energy for Business
We are absolutely thrilled to hear that your call was answered so promptly and that your query was resolved with such polite and helpful service! Thank you for sharing this lovely feedback with us!🐙
Very prompt in answering call and…
Very prompt in answering call and sorted out the problem quickly.
26 de outubro de 2026
Resposta da Octopus Energy for Business
We are delighted to hear that we could assist you so swiftly and resolve your issue without any delay. Thank you for sharing your positive experience with us!🐙✨
Fantastic service from Amber!
Amber provided excellent service and invaluable advice today. She went above and beyond by contacting another team to get the exact information. Prompt, professional, and incredibly helpful!
23 de outubro de 2026
Resposta da Octopus Energy for Business
We are so pleased to hear about your positive experience! It is wonderful to know that our team member went the extra mile to get the exact information you needed. Thank you so much for your kind feedback 🐙
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
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Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.