I changed from Yorkshire gas and power after a very bad experience with their meter installation, that didn't work from day one. After going to ombudsman I was allowed to change suppliers and chose o... Ver mais

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Iffah was very friendly and helpful and answered all my questions satisfactorily. It was good to talk to a human. So much better than bots that many other firms have, who, in my experience, can neve... Ver mais
Smart meter readings Many thanks to the lady who I spoke to, unfortunatly I don't remember her name. She was able to answer all may questions regarding the electric readings & gave me advice on oth... Ver mais
Octopus Energy for Business were excellent throughout the one stop phone call regarding the transfer of our church contract at renewal time. Amina explained everything that I needed to know, and helpe... Ver mais
Informações sobre a empresa
Escrito pela empresa
Business energy can be simple. Clear pricing, smart tariffs and outstanding service - you can find it all here.
Informações de contacto
Join the UK's business energy champions
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I had a somewhat complicated question…
I had a somewhat complicated question but Octopus representative Sudesh dealt with it effectively
Excellent customer service
Excellent customer service. Muhammed was very helpful in getting us signed up. Thanks
Satish was extremely helpful today
Satish was extremely helpful today, explained everything fully and was very friendly and polite. Highly recommended
very helpful and explained everything…
very helpful and explained everything really well.
Smart meter readings
Smart meter readings
Many thanks to the lady who I spoke to, unfortunatly I don't remember her name.
She was able to answer all may questions regarding the electric readings & gave me advice on other questions I asked her.
She was very clear & polite.
Excellent customer service
We have moved our new branch to Octopus Energy due to the excellent customer service, easy to use portal etc. We had problems switching initially with the previous provider but Octopus Energy persevered and I'm glad to say the switch went smoothly.
Great service from Keiran
Thank you so much to Keiran for his help! He was very friendly, helpful and quickly sorted everything out for me. Great service, really appreciated!
Call handler was really good
Call handler was really good. VERY VERY dissapointed to need to pay a deposit to switch over!!!
Initial dealings regarding changing of faulty meter
Initial dealings regarding changing of the meter proved rather lenghy and left us as we later found out in perilous danger.
We did lose 24+ hours of business due to being cut off and your agents unable to provide a 3 phase engineer out of hours.
However, once an engineer attended Tahesha was most helpful and informative. For this element of service I would give 5 stars
Super easy
Super easy, very polite and informative. Great customer service as usual
Octopus Energy for Business are fantastic!
Octopus Energy for Business are excellent.
They are always there if you need them to answer questions, solve any issues and generally assist in a polite and positive way.
I would highly recommend them.
I absolutely love Octopus energy
I absolutely love Octopus energy, if every company in the world worked this efficiently with such easily accessible and intelligent customer service we'd all be living in Utopia. Long may it continue.
Renewal of Business Gas contract
Renewal of Business Gas contract. I was offered a rate online for 14 days. When I went back to renew , the rates were different. Octopus honoured my original quote. Agent was very helpful
Renewed my contract
Renewed my contract. Competitive price. Sunil explained about different options and emailed so I can check and decide what suits me best.
Switched in one call, easy!
From a little confusion in understanding the process I have been able to switch our 3 business premises over to Octopus in one phone call. Ade was really helpful in explaining everything and was a pleasure to speak with :) Thank you.
Great Customer Service
Great being able to speak to someone on the phone and very helpful.
Big thank you to to Tristan
Big thank you to to Tristan - really made the process as simple and stress free as possible!
Poderá usar IA para responderLer mais
Meagan dealt with me as if we were…
Meagan dealt with me as if we were friends for a long time,made me feel so good and easy that making my mind was easy,everything was explained and i knew exactly what tariff i was getting.well done meagan👍

Resposta da Octopus Energy for Business
I am a new customer
I am a new customer - and struggled with registering online. Your representative Coby was particularly helpful. With Coby’s help, I have now registered and given up to date meter readings.
The problem was identifying the correct meters and also finding day time and night time readings. So obvious - once this was explained to me. Thank you.

Resposta da Octopus Energy for Business
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
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