Why we like OCTOPUS ☆¥¥¥ Correspondence replied to both FULLY but also to the POINT. All matters RESOLVED. The SUPERB APP is REASON ALONE we are with OCTOPUS - 3 accounts on one APP for instant... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Zoe helped with and sorted out everything I needed to know in a very friendly manner. Pleasure to do business with a human being rather than a chatbot! Although subsequently, I discovered she'd g... Ver mais
A empresa respondeu
I like talking to a human not a AI system . I actually believe your company cares about their customers, the lady I spoke to was better than helpful I enjoyed the call. I have dealt with many utility... Ver mais
A empresa respondeu
Brilliant service as usual - I contacted Octopus and spoke to Sudesh regarding new tariffs as our present one was due to end. He immediately emailed over the options with full details enabling our bus... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Business energy can be simple. Clear pricing, smart tariffs and outstanding service - you can find it all here.
Informações de contacto
Join the UK's business energy champions
4,9
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Valentin was great
Valentin was great, very thorough and helped with multiple questions.
26 de outubro de 2026
Resposta da Octopus Energy for Business
It is wonderful to hear that you received such thorough support and had all of your questions answered! Thank you so much for taking the time to share your fantastic feedback with us 🐙❤️
prompt helpful
26 de outubro de 2026
Resposta da Octopus Energy for Business
Thank you for sharing your lovely feedback, we really appreciate it!🐙
Switching over to gas/electric over…
Switching over to gas/electric over from previous tenant for business was an ease with Nina's help. I did not have the mpan to hand but with Nina's help we did did this over the phone with the current meter serial numbers. Been a domestic customer for a while so did not look elsewhere for my business needs as very happy with Octopus.
26 de outubro de 2026
Resposta da Octopus Energy for Business
We are glad you enjoyed your experience when setting up your commercial energy account. We are happy to hear that our team member made the transition smooth by locating your supply details using just your meter numbers. We appreciate your continued loyalty as both a domestic and business customer!🐙
Resposta da Octopus Energy for Business
We are so glad our team provided you with such prompt, polite, and helpful service during your call. Thank you for sharing!🐙✨
Friendly and helpful
26 de outubro de 2026
Resposta da Octopus Energy for Business
Thank you for sharing this lovely feedback! We really appreciate it!🐙
Easy to talk to professional and…
Easy to talk to professional and knowledgeable
23 de outubro de 2026
Resposta da Octopus Energy for Business
Thank you! We appreciate your feedback. We are glad you enjoyed our helpful and clear communication!🐙✨
Helpful and clear explanation.
23 de outubro de 2026
Resposta da Octopus Energy for Business
We are glad you enjoyed your experience with our clear guidance. We appreciate your feedback!🐙
Very responsive
Tom was great, very responsive and solved the issue very promptly.
23 de outubro de 2026
Resposta da Octopus Energy for Business
Thank you so much for the wonderful feedback! We are thrilled to hear you received such quick and helpful service to get everything sorted out! Go Tom!🐙
Very helpful agent
Very helpful agent who clearly explained everything I needed to know
23 de outubro de 2026
Resposta da Octopus Energy for Business
We're so glad to hear that our team was able to guide you through everything so clearly and provide such helpful support! Thank you for sharing your lovely feedback with us 🐙❤️
Very clear
Very clear - and patient - dealt with all my issues - and provided choices
23 de outubro de 2026
Resposta da Octopus Energy for Business
We are glad we could patiently explain our options and resolve your concerns. Thank you for this lovely feedback!🐙
Tom was very pleasant and patient with…
Tom was very pleasant and patient with me. My query was resolved without any hassle, which makes a refreshing change.
23 de outubro de 2026
Resposta da Octopus Energy for Business
It is wonderful to hear that your experience was so straightforward and stress-free. Patience and kindness are exactly what we aim to deliver, and we are thrilled that this made for such a refreshing change for you. Thank you for sharing your lovely feedback!🐙
Business Energy Account
Herry was very helpful with moving our business over to Octopus and answered all queries in a friendly, efficient manner.
23 de outubro de 2026
Resposta da Octopus Energy for Business
We are absolutely thrilled to hear that the transition of your business energy was handled so smoothly and efficiently! Thank you for sharing this wonderful feedback 🐙
Attentive and knowledgeable
Brad was very attentive and knew your products very well, he guided me to what appears to be the best plan for my business and this straight forward attitude was very much appreciated.
23 de outubro de 2026
Resposta da Octopus Energy for Business
It is wonderful to hear that you received such clear, knowledgeable guidance! Thank you so much for sharing your great experience with us🐙
Friendly and efficient service
(I thought I heard the name Olivia but it might have been Lydia....)
The service provided was friendly and efficient in the end. Thank you.
It was frustrating initially when the website for business sign-up did not allow the name of our church to be uploaded. Several attempts, several emails and several different people involved before my final call for help answered by Olivia/Lydia.
23 de outubro de 2026
Resposta da Octopus Energy for Business
We are glad you enjoyed your experience with our team member in the end and appreciate your positive feedback.
We acknowledge the frustration caused by the initial technical difficulties when trying to register your organisation's name on our website. We are continuously working to improve our online systems so insightful feedback like this is super valuable to us!
We will make sure we let Lydia know that they turned your experience around!🐙❤️
Resposta da Octopus Energy for Business
We are so glad our team provided the clear guidance and useful details you needed. Thank you for sharing your positive experience with us!🐙
I rang with three queries
I rang with three queries. All were solved quickly and efficiently
23 de outubro de 2026
Resposta da Octopus Energy for Business
We are glad our team resolved your three questions so quickly. Thank you for this feedback!🐙
Resposta da Octopus Energy for Business
We are happy to hear that our affordable services met your expectations, and we appreciate your positive feedback🐙
The email response was very prompt
The email response was very prompt, which left the customer impressed with the service.
21 de outubro de 2026
Resposta da Octopus Energy for Business
We are absolutely thrilled to hear that our speedy email reply made such a wonderful impression on you! Thank you so much for sharing your fantastic feedback with us! 🌟
The team are working hard my behalf …
The team are working hard my behalf but they appear to be working g with their hands tied.
I do not understand why it has taken nearly twelve months to migrate our account.
The other thing I would like you to look at are your invoices as I more confused when I read them, they show a current balance then a minus figure, but the minus is not a credit it is a charge in any other accounts a minus means credit, but not in your world, I would appreciate a call to discuss
22 de outubro de 2026
Resposta da Octopus Energy for Business
Thank you so much for the wonderful feedback! We are thrilled to hear you had such a helpful experience🐙❤️
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.