Quick to answer my phone call, efficient, informed, clear speaking and audible, kind, patient and reliable. Thank you for making managing our account with Octopus easy. I also appreciate the CO2e sav... Ver mais

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Sharon, was fantastic, she made the process of switching increadibly easy. Sharon was informative, helpful and friendly. It's not often I say this these days, but the adverts are right. I will be usin... Ver mais
Iffah was very friendly and helpful and answered all my questions satisfactorily. It was good to talk to a human. So much better than bots that many other firms have, who, in my experience, can neve... Ver mais
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Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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The call was very efficient and Jan was…
The call was very efficient and Jan was very understanding and patient this is why I remain with Octopus Energy thank you

Resposta da Octopus Energy for Business
Your agent was extremely knowledgeable
Your agent was extremely knowledgeable, efficient and patient, but would have saved much repeating of information if he had realised I needed him to speak more slowly.

Resposta da Octopus Energy for Business
Everything was made crystal clear as to what steps should be taken to transfer the account to the new owner of the property. Leah's guidelines were beyond reproach and delivered without fuss or hassle
quick, easy without any pitfalls

Resposta da Octopus Energy for Business
My query was answered immediately with…
My query was answered immediately with good knowledge.
only negative was it took a little searching for the contact number.

Resposta da Octopus Energy for Business
It was easy and quick made switching so…
It was easy and quick made switching so easy.
Great company to deal with
Great company to deal with, customer service is excellent and the price is very good too.
Renewal of business contracts
It was the easiest and best customer service I have dealt with the lady was so nice and informative was not on the phone long and it was all done fantastic and I could understand exactly what she was saying thank octopus ⭐⭐⭐⭐⭐
Patience and clarity
Kaz was able to deal with my query clearly and put up with my bumblings with patience.
Patrick was more than helpful
Patrick went above and beyond to help me sort out my personal account and a business account that I have been managing but which is passing to another person to manage. He also sorted out the fixed tariff for the business account and on my personal account emailed information regarding an EV charging rate and type of charger needed. Excellent service.
Refreshingly short wait for an answer…
Refreshingly short wait for an answer to call, easy to set up account Muhammad very clear and helpful
great to speak to a person and not a…
great to speak to a person and not a robot like others ,great staff know there systems and customers , A*
Jack was extremely helpful
Jack was extremely helpful. He was very patient and explained everything thoroughly to me. I would highly recommend octopus, I have a account for my home, and now my business.
I have already got our domestic supply…
I have already got our domestic supply with Octopus and because of the ease of navigating the account and the clear way all information is communicated I wanted both the business and domestic handled by Octopus.
There is never a problem in speaking with customer service or an advisor which is a massive plus.
Nadia was polite and helpful
Nadia was polite and helpful. She successfully set up a new business account for me. The only issues were that there were several times when she had to put me on hold; when she did this the wait was often quite long (the call took 55 minutes overall) and when I was on hold the music playing was so loud I had to adjust the volume down on each occasion.
Very helpful adviser giving me all the…Satisfied customer
Very helpful adviser giving me all the information I needed. Very polite and patient. And English clear speaking.
I had a great experience today
I had a great experience today , very pleased with the level of service I received talking over the phone with Ekraan. She understood my problem and gave solution.
Another great experience with Octopus'…
Another great experience with Octopus' Customer Service. This time it was with Sharon who was cheerful, polite and very helpful.
Friendly and Helpful
Swift answering of telephone, and then friendly and helpful, and has hopefully sorted all my problems!
Customer advisor was Joseph L.
Excellent communication and customer…
Excellent communication and customer service.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
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Aqui estão 8 dicas para escrever óptimas avaliações.
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Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.







