The staff at Purelia is second to none. In particular, Advisor Nica Rose stands out providing exceptional customer service. Responses to questions or concerns are promptly addressed and Nica has gone... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Claudine dealt with my issue very professionally. I needed to cancel my subscription and I was having a problem loading the information. She went out of her way to cancel my subscription and she made... Ver mais
So far I love the product! I reordered and the shipper delivered to my neighbor (who was away for days) and the package was in the 100° sun for days. I opened a bottle and it definitely didn't taste r... Ver mais
A empresa respondeu
Purlia must be shipping from China because after the tracking app showed the order was labeled, it showed in transit and when you dble click the activity marked, it showed a map of China. From... Ver mais
A empresa respondeu
4,8
Excelente
181 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I had mistakingly selected to subscribe…
I had mistakingly selected to subscribe when checking out and Anna was awesome with helping me cancel my subscription because I couldn't figure out how to cancel it.
9 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Hope,
Thank you for your review. We’re sorry the subscription was selected by mistake and that canceling it wasn’t immediately clear. We’re glad Anna stepped in and helped you resolve it. Your feedback is important and will help us work toward a more straightforward subscription experience.
Warm regards,
The Purelia Team
Brand new customer
Brand new customer - shipment arrived with a broken bottle and Euneil swiftly sent a replacement set to me. If the product works as well as their customer service, this is going to be amazing
8 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi D Smith,
Thank you for sharing your experience. We’re sorry your first shipment arrived with a broken bottle, but we’re glad Euneil acted quickly and sent a replacement set. We appreciate your patience and will keep working to improve our packaging so future orders arrive safely.
Warm regards,
The Purelia Team
I still haven’t received my replacement…
I still haven’t received my replacement order && the number purelia gave me to track doesn’t work I was charged the money but still haven’t received my order this has been going on for 3 months already I want my order or a refund!
1 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Deliliah,
Thank you for letting us know what happened. We’re deeply sorry that you’ve been waiting three months for your replacement and were given tracking information that didn’t work. We completely understand your frustration. We’ll contact you personally by email to resolve this promptly and arrange either your order or a full refund. We’re also reviewing your feedback so we can improve how delayed replacements are tracked and communicated.
Warm regards,
The Purelia Team
Resposta da Purelia
Hi David,
We’re happy Tom responded promptly and provided the helpful support you needed. Thank you!
Warm regards,
The Purelia Team
Fast Service!
Tom was very helpful at correcting my order , he answered all questions and was very fast to help me out.
7 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Sergio,
We’re glad Tom corrected your order, answered every question, and assisted you so quickly. Thank you!
Warm regards,
The Purelia Team
Tom was extremely efficient in his…
Tom was extremely efficient in his follow up and in clarifying that I did not have a subscription in place.
7 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Carol,
We’re pleased Tom followed up efficiently and gave you clarity about your subscription status. Thank you!
Warm regards,
The Purelia Team
Had a problem with my charge and…
Had a problem with my charge and question about pausing subscription since I ordered multiple bottles..I reached out and Anna responded immediately..she was able to clear up any confusion and resolve all my issues..
7 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Debra,
Thank you for sharing your experience. We’re sorry the charge and subscription options caused confusion, but we’re glad Anna responded immediately and answered all your questions. We appreciate your feedback and will continue working to make subscription and billing information easier to understand.
Warm regards,
The Purelia Team
Outstanding Service
I had a problem with my order and contacted them via email. They chased down my order, which was fine. Looks like my receiving email file the order and follow up in my junk folder. They were able to guide me.
4 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi William,
We’re pleased our team tracked down your order and helped uncover the updates that had landed in your junk folder. Thank you!
Warm regards,
The Purelia Team
I recently had an issue that I needed…
I recently had an issue that I needed help with. So I emailed customer support and was very quickly responded to by a person named Nica. This person was real and listened to my problem and was able to help me out faster then other places when you as for help. This interaction made me have a positive experience and showed they actually cared. Gave me a positive experience with what I needed help with.
4 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Kiernan,
We’re glad Nica listened carefully, responded quickly, and showed how much we genuinely care about resolving our customers’ concerns. Thank you!
Warm regards,
The Purelia Team
Tom and Nica made my purchase fast and…
Tom and Nica made my purchase fast and easy and would recommend them for fast and excellent customer service and experience!!! A++++
6 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi David,
We’re glad Tom and Nica made your purchase fast and easy, and we truly appreciate your enthusiastic recommendation. Thank you!
Warm regards,
The Purelia Team
Tom and your team are gems in disguise
Tom and your team are gems in disguise. Pure diamonds. They responded immediately with updated answers for me. I love the product and Tom and his team. Thank you.
6 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi,
Thank you for this wonderful feedback! We’re delighted Tom and the team responded immediately and provided the answers you needed.
Warm regards,
The Purelia Team
Quick response time
The response time when I needed help was AMAZING!
5 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Jeff,
We’re thrilled that our response time stood out and that you received help when you needed it. Thank you!
Warm regards,
The Purelia Team
I appreciate the help I received…
I appreciate the help I received regarding my refund. Once I explained myself, I was helped excellent.
5 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Jamal,
We’re pleased our team listened, understood your situation, and helped resolve your refund concern. Thank you!
Warm regards,
The Purelia Team
Hello
Hi- After receiving your product, I was advised by my doctor not to use it due to my current health issues. I worked with Richmond and wanted to let you know how wonderful he was. He replied to my email quickly, discussed clearly my options for a return and even followed up once I made my decision. I have found it hard to get through to someone who could help, so Richmond was a fantastic breath of fresh air. My only advice is to improve your return process. The steps required are ridiculous. I chose your company because I thought you were located in the USA- asking people to make videos, ect. AND pay the international fees is a very shady way to conduct business. I cannot use your product and could only get a partial return- very dissatisfied. Having said that, Richmond was an absolute delight- give that man a raise (:
1 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Natasha,
Thank you for your honest and detailed feedback. We’re glad Richmond responded quickly, clearly explained your options, and treated you with genuine care. At the same time, we’re sorry the return requirements and international costs left you feeling dissatisfied. We’re listening, and your comments will be shared with our team as we work toward a simpler and more customer-friendly return process.
Warm regards,
The Purelia Team
Thank you so much for the quick and…
Thank you so much for the quick and helpful response!! Such a breath of fresh air!
4 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Crystal,
We’re delighted that the quick, helpful support felt like a breath of fresh air. Thank you!
Warm regards,
The Purelia Team
Prompt reply
Prompt reply, and really took care of my concerns!
4 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Jan,
We’re so glad our team responded promptly and took care of your concerns. Thank you!
Warm regards,
The Purelia Team
Fantabulous Customer Service/Support!
Anna was very prompt and thorough in helping me with my subscription and answering all of my questions regarding this product! It’s been a very positive experience - her customer service is top notch!!!😜
4 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Elizabeth,
We love hearing that Anna was prompt, thorough, and helpful with both your subscription and product questions. Thank you!
Warm regards,
The Purelia Team
I received a damaged bottle of your…
I received a damaged bottle of your product and Tom took care of it right away. Very happy for the fast recovery Tom.
1 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Linda,
Thank you for sharing your experience. We’re sorry one of your bottles arrived damaged, but we’re happy Tom took care of the problem right away. We appreciate your patience and will keep using feedback like yours to strengthen our packing and delivery process.
Warm regards,
The Purelia Team
Very responsive and respectful
Very responsive and respectful
4 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Bruce,
We’re glad you found our support responsive and respectful—we truly appreciate your feedback. Thank you!
Warm regards,
The Purelia Team
I had ordered 6 bottles of the product…
I had ordered 6 bottles of the product but only received 5. I emailed customer support & received a response within a few minutes. A couple hours later Tom emailed me saying the missing bottle would be sent to me. This level of customer service is rare but greatly appreciated.
3 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Gerrit,
Thank you for your review. We sincerely apologize that your six-bottle order arrived with one bottle missing. We’re glad Tom responded within minutes and quickly arranged for the missing bottle to be sent. We appreciate you bringing this to our attention, and we’ll continue working to improve the accuracy of our fulfillment process.
Warm regards,
The Purelia Team
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