The staff at Purelia is second to none. In particular, Advisor Nica Rose stands out providing exceptional customer service. Responses to questions or concerns are promptly addressed and Nica has gone... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
So far I love the product! I reordered and the shipper delivered to my neighbor (who was away for days) and the package was in the 100° sun for days. I opened a bottle and it definitely didn't taste r... Ver mais
A empresa respondeu
Was frustrated initially because I was set up for a subscription that I was not aware of. When I got a hold of Claudine, she resolved this issue quickly, professionally, and quite satisfactorily. She... Ver mais
A empresa respondeu
Purlia must be shipping from China because after the tracking app showed the order was labeled, it showed in transit and when you dble click the activity marked, it showed a map of China. From... Ver mais
A empresa respondeu
4,8
Excelente
179 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Louise helped my experience with…
Louise helped my experience with Purelia go very smoothly. I'm very impressed and look forward to ordering again from this company.
Jane N.
3 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Jane,
We’re delighted Louise made your experience smooth and helped you feel confident about ordering from us again. Thank you!
Warm regards,
The Purelia Team
Why did I pay $83.24 for just 2…
Why did I pay $83.24 for just 2 bottles of Purelia???
24 de agosto de 2026
Opinião espontânea
Resposta da Purelia
Hi Barbara,
Thank you for bringing this to our attention. We’re truly sorry for the confusion and frustration caused by being charged $83.24 for only two bottles of Purelia. We understand why this would be upsetting. We’ll contact you personally by email to review the charge, and make this right as quickly as possible. Your experience will also help us identify where clearer information is needed.
Warm regards,
The Purelia Team
100% impressive response rate
Very fast response. Very impressive how they help and no questions asked. Definitely can recommend customer service from Purelia!
1 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Vonnie,
We’re thrilled that our fast, hassle-free assistance left such a positive impression. Thank you!
Warm regards,
The Purelia Team
Recent Purelia order
I emailed Purelia about a recent order that I received. The contents were darker and we’re stronger tasting. I thought maybe they were spoiled. Tom looked up my order and said that I may have had an older batch. They had recently improved the product making it darker in color and stronger in taste. He recommended maybe adding it to water or juice. Or just get used to the different taste. We are going to give it a try. Thanks Tom :)
1 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Patti,
Thank you for reaching out and sharing your concern about the darker color and stronger taste of your recent order. We’re glad Tom explained the product update and offered suggestions that may help. We understand that an unexpected change can be concerning, and your feedback will help us communicate future product updates more clearly.
Warm regards,
The Purelia Team
I was having a struggle trying to…
I was having a struggle trying to cancel my orders using the website. Still received a couple of orders, but after contacting Purelia and talking with Tom and explaining my problem, he helped me. Finally!! Thanks for understanding Tom.
2 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Glenda,
We’re sorry the cancellation process was frustrating, but we’re pleased Tom was able to get everything sorted out for you. Thank you for sharing your experience—your feedback helps us improve and make our cancellation process clearer and easier for our customers.
Warm regards,
The Purelia Team
My issue was resolved quickly by Tom
My issue was resolved quickly by Tom. I asked an additional question and that was also answered in a timely manner.
31 de agosto de 2026
Opinião espontânea
Resposta da Purelia
Hi Carol,
We’re glad Tom resolved your issue quickly and followed up with a timely answer to your additional question. Thank you!
Warm Regards,
The Purelia Team
Tom was very helpful and kind when I…
Tom was very helpful and kind when I noticed I had signed up for auto pay. He was able to stop it. I love the product and am on my 3rd bottle! Any issues I had were dealt with kindly and promptly!
2 de julho de 2026
Opinião espontânea
Resposta da Purelia
Hi Donna,
We’re happy Tom kindly resolved the automatic-payment concern, and it’s wonderful to know you’re enjoying your third bottle. Thank you!
Warm Regards,
The Purelia Team
They handled my concern with care
They handled my concern with care, understanding, & grace!! I’ll definitely continue to do business with them in the future and would refer anyone to do business with them as well. Thank y’all so much.
2 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi Brandon,
We truly appreciate your trust and are glad our team handled your concern with the care, understanding, and grace you deserved. Thank you!
Warm Regards,
The Purelia Team
Tom went over and above my expectations…
Tom went over and above my expectations to resolve my issues. I have had 2 deaths in my family in the last 30 days and have been extremely stressed. It warms my heart to know there are still kind people in the world.
1 de setembro de 2026
Opinião espontânea
Resposta da Purelia
Hi,
Thank you for sharing this during such a difficult time. We’re deeply sorry for your losses and grateful that Tom’s kindness helped make things a little easier.
Warm Regards,
The Purelia Team
Anna assisted me in getting a…
Anna assisted me in getting a replacement for a broken bottle that was delivered. It was easy and quick. Anna resolved the situation in a very professional way.Thank you, Joann Dakos
31 de agosto de 2026
Opinião espontânea
Resposta da Purelia
Hi Joann,
We’re pleased Anna made replacing your broken bottle quick, easy, and professional. Thank you!
Warm Regards,
The Purelia Team
A hiccup, fixed ASAP!
One of the things that can make or break a review of either products or service is how a company responds when things go wrong. My order was of multiple product all in bottles. When it arrived, one of the bottles had broke and made a mess of the others. This was my first experience with the company and things did not start well. HOWEVER, when I voiced my displeasure in less than polite tone, I was met with genuine top notch customer service. My problem addressed and a resolution was in place at once. Great job Anna
31 de agosto de 2026
Opinião espontânea
Resposta da Purelia
Hi John,
Thank you for giving us the opportunity to make things right. We’re very sorry your first order arrived with a broken bottle. We’re glad Anna responded with genuine care and arranged a solution immediately. We’ve heard your feedback and will continue working to improve how our orders are packed and delivered.
Warm regards,
The Purelia Team
Even though Purelia didn't work for me
Even though Purelia didn't work for me, Trish was wonderful and understood my situation and refunded my purchase. Great customer service and extremely responsive!
31 de agosto de 2026
Opinião espontânea
Resposta da Purelia
Hi Teri,
Thank you for your thoughtful review. We’re sorry Purelia wasn’t the right fit for you, but we’re pleased Trish listened with understanding and handled your refund promptly. We value honest feedback like yours and will continue using it to improve our customers’ experience.
Warm regards,
The Purelia Team
Resposta da Purelia
Hi Patricia,
We’re happy Richmond took great care of you, and we’ll make sure he sees your kind feedback. Thank you!
Warm Regards,
The Purelia Team
Excellent Customer Service Team
Very responsive, effective and friendly customer service team. I appreciated that immensely.
30 de agosto de 2026
Opinião espontânea
Resposta da Purelia
Hi Laurie,
It’s wonderful to hear that our team was responsive, friendly, and effective when you needed assistance. Thank you!
Warm Regards,
The Purelia Team
I experienced top notch Customer…
I experienced top notch Customer Service with Purelia. I accidentally checked the box for a regular subscription and I immediately reached out when I noticed another payment was made through PayPal. Tom from Customer Service replied within the hour and reversed the charges immediately. That was amazing! I was very grateful!
9 de agosto de 2026
Opinião espontânea
Resposta da Purelia
Hi Heather,
Thank you for sharing your experience. We’re sorry the accidental subscription caused concern, but we’re glad Tom responded quickly and reversed the charge. We appreciate your feedback and will continue looking for ways to make our subscription options clearer during checkout.
Warm regards,
The Purelia Team
Great experience with Tom!
Tom was wonderful, professional, and quick to respond when I needed help with a cancelation. When so many companies offshore this kind of work to ai and auto responses, it was nice to get quality help from a real human.
4 de agosto de 2026
Opinião espontânea
Resposta da Purelia
Hi Carli M.,
We’re so glad Tom provided the prompt, professional, and genuinely personal support you deserved. Thank you, Carli!
Warm Regards,
The Purelia Team
Eria responded quickly and efficiently…
Eria responded quickly and efficiently to my concerns regarding my order! She was able to rectify the problem and got me taken care of with great satisfaction. This company and its employees as represented by Eria, show the value they place on their guests and dedication to customer service.
28 de agosto de 2026
Opinião espontânea
Resposta da Purelia
Hi Lauren,
We’re delighted that Erla responded quickly and resolved your concern to your satisfaction. We’ll be sure to share your kind words with her. Thank you!
Warm Regards,
The Purelia Team
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