Hands down best customer service I’ve ever encountered! The team is extremely friendly and willing to help out by all means to ensure you get your order as soon as possible!
A empresa respondeu
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Leia as opiniões dos outros
The item arrived in a very poor condition. The stitching was coming undone in multiple areas with loose threads throughout the garment. The item also had an unpleasant smell on arrival. The origi... Ver mais
A empresa respondeu
Amazing customer service, I stuffed up my order and they were really lovely in helping me fix it, and fast!! Thank you so much!
I ordered a set from one empire and the shipping was great, the process was easy and the quality of the lingerie is amazing! Will definitely be ordering more!
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We craft feminine lingerie accessories that awaken the Siren within — alluring pieces designed to unlock your divine feminine potential. Each set is a whisper of seduction, inviting you to surrender to your deepest desires and slip into a cinematic dreamscape of romantic possibility. Our designs don’t just adorn the body — they beckon, they promise. With every curve embraced and clasp fastened, we harness the power of sensuality, offering women the chance to own their allure and sell the feminine mystique with effortless grace.
Informações de contacto
PO BOX 923, 0804, PARAP, Austrália
- info@oneempire.com.au
- oneempire.com.au
4,2
Bom
422 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 45% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
We ordered express because I was seeing…
We ordered express because I was seeing my girlfriend in Melbourne, and it’s now been 7 full days. Express said 2-3 business days.
25 de fevereiro de 2026
Resposta da One Empire
Hi Lachlan,
Thanks for bringing this to our attention, and we’re really sorry about the delay with your express order. That’s definitely not the experience we want you to have.
Our team will lodge an investigation with the carrier right away to see what’s happened with the shipment, and we’ll reach out to you directly with an update as soon as we have more information.
We appreciate your patience while we look into this for you.
In love!
Such fast shipping, beautiful quality and accurate sizing🤍
4 de março de 2026
Opinião espontânea
Resposta da One Empire
We're so glad you loved them babe! x
What a lovely brand!
What a lovely brand!! The set I got was absolutely stunning! The quality is good and super easy/ comfortable to wear. Not to mention, my order came super quick!!
Can’t recommend oneempiresleep enough!!
26 de fevereiro de 2026
Opinião espontânea
Resposta da One Empire
Thank you! So glad you loved your items x
Amazing
Beautiful pieces, such good quality and fast delivery!
23 de fevereiro de 2026
Opinião espontânea
Resposta da One Empire
We’re so happy you love it! xx
Cutest Babydoll i’ve Owned
Cutest Babydoll i’ve Owned
Material is super comfy and doesn’t dig in
Colour is gorgeous !
24 de fevereiro de 2026
Opinião espontânea
Resposta da One Empire
Thank you so much Jennifer 🤍
We’re so happy you love it! Thanks again for your support x
Not worth the risk! No Refunds allowed
I’m really disappointed with my experience shopping at One Empire. The sizing chart is inaccurate, and every piece fits completely differently, which makes ordering online feel like a gamble. On top of that, they refuse to offer refunds and only provide store credit, so if items don’t fit or aren’t what you expected, you’re stuck trying to find something else.
The lingerie itself was also quite underwhelming in quality and design. I’ve honestly purchased cheaper pieces elsewhere that looked and felt much better. Unfortunately, I wouldn’t recommend risking a purchase here given the inconsistent sizing and strict return policy.
3 de fevereiro de 2026
Opinião espontânea
One Empire has a great range of women's…
One Empire has a great range of women's lingerie and playful products to keep the passion alive.
I bought many new panties and lingerie sets for my girlfriend and can't wait to see her in them. 😘
Unfortunately, for me I'll have to wait a couple more months as she lives overseas 😩.
28 de janeiro de 2026
Resposta da One Empire
Thanks so much, Geoff! We love that you chose One Empire to keep the passion alive x
The wrong size was sent but they had it…
The wrong size was sent but they had it all sorted quickly and the right size sent promptly was a pleasure doing business
9 de fevereiro de 2026
Opinião espontânea
Resposta da One Empire
Thanks so much, Andrew!
Really appreciate you taking the time to leave a review - glad we could get the sizing sorted quickly for you 😊
Cheap stock on a site that looks like…
Cheap stock on a site that looks like Australian stock was it’s directly imported from overseas. Don’t expect a refund or a credit. They flat out refuse a refund despite their sizing being completely inaccurate. They then force you into a credit for which you chase and chase and no one gets back to you. This type of “fake Australian 🇦🇺 “ selling should be banned in Australia. Stay away
1 de dezembro de 2025
Opinião espontânea
Ridiculous customer service they send…
Ridiculous customer service they send me the incorrect size item and they saying cannot refund #32823 but in the website they said well but they saying cannot so how it could be not my fault size is different according to the chart looks like faulty but they still keep sending me email that they can’t I don’t recommend to buy from here .. no way ridiculous
28 de dezembro de 2025
Opinião espontânea
Copying other brands!
I have noticed that a lot of their designs are complete rip offs of other companies, including Australian small businesses, which I find absolutely disgusting. It shows a total lack of skills and competence and frustrates me every time I get one of their ads on Instagram. If you like one of their styles I recommend trying to reverse image search it and buy it from the real brands who actually put time and effort into their designs!
19 de dezembro de 2025
Opinião espontânea
Amazing quality lingerie
Amazing quality lingerie. Absolutely love all the pieces I get. Fit is really beautiful. Fast shipping :)
24 de novembro de 2025
Resposta da One Empire
Jean, thank you so much for your lovely review 🤍 We’re so happy you’re loving the fit and your pieces - and that they arrived quickly! xx
The company buys their underwear from…
The company buys their underwear from Temu, and then they put their own label on it. I thought it was your own clothing, but it is just underwear from temu.
16 de novembro de 2025
Opinião espontânea
customer service was amazing
customer service was amazing! I needed my set by a certain date and they made sure to ship it out and post it ASAP. Truly went above and beyond - can’t wait to try them on!
10 de novembro de 2025
Opinião espontânea
Resposta da One Empire
Thank you so much, Rachael! 💌
We’re so glad we could get your set to you in time - can’t wait for you to try it on! xx
emailed them about the bundle discount…
emailed them about the bundle discount that did not get applied to my order and never received a response.
25 de outubro de 2025
Quick delivery
Quick delivery, items are good quality and beautifully made, fit is the to size!
27 de outubro de 2025
Resposta da One Empire
Thank you so much for your review! We are so glad to hear you loved your sets 💕
Probably a scam site based on the following
Tried twice to order and each time their site USING Shop took payment and then said there was an issue. Admittedly my bank didn’t allow the transaction after initially allowing it which tends to support a scam as they have declined it.
I reviewed Reviews and looked at the positive ones. Now I am reviewing the adverse ones and have numerous concerns
I suspect product is not made locally and is imported from another country
18 de setembro de 2025
Opinião espontânea
Resposta da One Empire
Hi Steven,
Thank you for your feedback. We’ve checked our system and can confirm that no order has been placed or received from you. It looks like your bank declined the transaction, which is why no payment was processed on our end.
We want to assure you that we are a legitimate Australian business and all products are shipped directly from our warehouse. If you’d like, please reach out to us at info@oneempire.com.au
and we’ll be happy to assist you further in placing an order.
— Bridgette
Excellent customer service
Excellent customer service! My order arrived so quickly (this is already my third with One Empire!) and the pieces fit beautifully. I wasn’t sure how to style the extra straps that came with a bra that weren’t shown in the photos, but the team responded right away with helpful guidance. Thank you so much, I’m already looking forward to my next order!
12 de setembro de 2025
Opinião espontânea
Resposta da One Empire
Thank you for your lovely review! We’re so glad your pieces fit beautifully and our team could help with styling. Can’t wait to see you back for your next order! 💌x
The quality is so good and super…
The quality is so good and super stylish. I will be purchasing more as it was so affordable.
27 de agosto de 2025
Resposta da One Empire
Thank you so much, Jo! 💕 We’re thrilled you love the quality and style, and we can’t wait to have you back for more pieces.
Great experience with the delivery.The…
Great experience with the delivery.The quality of the garments it's ok. It's hard when you buy online to get a real view of what you are getting
26 de agosto de 2025
Resposta da One Empire
Thanks so much for your feedback, Jane! We’re really glad to hear delivery went smoothly. We understand it can be hard to get a full feel for garments when shopping online, and we appreciate you sharing your thoughts ♥
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