Hands down best customer service I’ve ever encountered! The team is extremely friendly and willing to help out by all means to ensure you get your order as soon as possible!
A empresa respondeu
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Hands down best customer service I’ve ever encountered! The team is extremely friendly and willing to help out by all means to ensure you get your order as soon as possible!
A empresa respondeu
The item arrived in a very poor condition. The stitching was coming undone in multiple areas with loose threads throughout the garment. The item also had an unpleasant smell on arrival. The origi... Ver mais
A empresa respondeu
Amazing customer service, I stuffed up my order and they were really lovely in helping me fix it, and fast!! Thank you so much!
I ordered a set from one empire and the shipping was great, the process was easy and the quality of the lingerie is amazing! Will definitely be ordering more!
A empresa respondeu
We craft feminine lingerie accessories that awaken the Siren within — alluring pieces designed to unlock your divine feminine potential. Each set is a whisper of seduction, inviting you to surrender to your deepest desires and slip into a cinematic dreamscape of romantic possibility. Our designs don’t just adorn the body — they beckon, they promise. With every curve embraced and clasp fastened, we harness the power of sensuality, offering women the chance to own their allure and sell the feminine mystique with effortless grace.
PO BOX 923, 0804, PARAP, Austrália
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Respondeu a 45% das suas opiniões negativas
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We ordered express because I was seeing my girlfriend in Melbourne, and it’s now been 7 full days. Express said 2-3 business days.

Resposta da One Empire
Such fast shipping, beautiful quality and accurate sizing🤍

Resposta da One Empire
What a lovely brand!! The set I got was absolutely stunning! The quality is good and super easy/ comfortable to wear. Not to mention, my order came super quick!!
Can’t recommend oneempiresleep enough!!

Resposta da One Empire
Beautiful pieces, such good quality and fast delivery!

Resposta da One Empire
Cutest Babydoll i’ve Owned
Material is super comfy and doesn’t dig in
Colour is gorgeous !

Resposta da One Empire
I’m really disappointed with my experience shopping at One Empire. The sizing chart is inaccurate, and every piece fits completely differently, which makes ordering online feel like a gamble. On top of that, they refuse to offer refunds and only provide store credit, so if items don’t fit or aren’t what you expected, you’re stuck trying to find something else.
The lingerie itself was also quite underwhelming in quality and design. I’ve honestly purchased cheaper pieces elsewhere that looked and felt much better. Unfortunately, I wouldn’t recommend risking a purchase here given the inconsistent sizing and strict return policy.
One Empire has a great range of women's lingerie and playful products to keep the passion alive.
I bought many new panties and lingerie sets for my girlfriend and can't wait to see her in them. 😘
Unfortunately, for me I'll have to wait a couple more months as she lives overseas 😩.

Resposta da One Empire
The wrong size was sent but they had it all sorted quickly and the right size sent promptly was a pleasure doing business

Resposta da One Empire
Cheap stock on a site that looks like Australian stock was it’s directly imported from overseas. Don’t expect a refund or a credit. They flat out refuse a refund despite their sizing being completely inaccurate. They then force you into a credit for which you chase and chase and no one gets back to you. This type of “fake Australian 🇦🇺 “ selling should be banned in Australia. Stay away
Ridiculous customer service they send me the incorrect size item and they saying cannot refund #32823 but in the website they said well but they saying cannot so how it could be not my fault size is different according to the chart looks like faulty but they still keep sending me email that they can’t I don’t recommend to buy from here .. no way ridiculous
I have noticed that a lot of their designs are complete rip offs of other companies, including Australian small businesses, which I find absolutely disgusting. It shows a total lack of skills and competence and frustrates me every time I get one of their ads on Instagram. If you like one of their styles I recommend trying to reverse image search it and buy it from the real brands who actually put time and effort into their designs!
Amazing quality lingerie. Absolutely love all the pieces I get. Fit is really beautiful. Fast shipping :)

Resposta da One Empire
The company buys their underwear from Temu, and then they put their own label on it. I thought it was your own clothing, but it is just underwear from temu.
customer service was amazing! I needed my set by a certain date and they made sure to ship it out and post it ASAP. Truly went above and beyond - can’t wait to try them on!

Resposta da One Empire
emailed them about the bundle discount that did not get applied to my order and never received a response.
Quick delivery, items are good quality and beautifully made, fit is the to size!

Resposta da One Empire
Tried twice to order and each time their site USING Shop took payment and then said there was an issue. Admittedly my bank didn’t allow the transaction after initially allowing it which tends to support a scam as they have declined it.
I reviewed Reviews and looked at the positive ones. Now I am reviewing the adverse ones and have numerous concerns
I suspect product is not made locally and is imported from another country

Resposta da One Empire
Excellent customer service! My order arrived so quickly (this is already my third with One Empire!) and the pieces fit beautifully. I wasn’t sure how to style the extra straps that came with a bra that weren’t shown in the photos, but the team responded right away with helpful guidance. Thank you so much, I’m already looking forward to my next order!

Resposta da One Empire
The quality is so good and super stylish. I will be purchasing more as it was so affordable.

Resposta da One Empire
Great experience with the delivery.The quality of the garments it's ok. It's hard when you buy online to get a real view of what you are getting

Resposta da One Empire
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