Hands down best customer service I’ve ever encountered! The team is extremely friendly and willing to help out by all means to ensure you get your order as soon as possible!
A empresa respondeu
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The item arrived in a very poor condition. The stitching was coming undone in multiple areas with loose threads throughout the garment. The item also had an unpleasant smell on arrival. The origi... Ver mais
A empresa respondeu
Amazing customer service, I stuffed up my order and they were really lovely in helping me fix it, and fast!! Thank you so much!
I ordered a set from one empire and the shipping was great, the process was easy and the quality of the lingerie is amazing! Will definitely be ordering more!
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We craft feminine lingerie accessories that awaken the Siren within — alluring pieces designed to unlock your divine feminine potential. Each set is a whisper of seduction, inviting you to surrender to your deepest desires and slip into a cinematic dreamscape of romantic possibility. Our designs don’t just adorn the body — they beckon, they promise. With every curve embraced and clasp fastened, we harness the power of sensuality, offering women the chance to own their allure and sell the feminine mystique with effortless grace.
Informações de contacto
PO BOX 923, 0804, PARAP, Austrália
- info@oneempire.com.au
- oneempire.com.au
4,2
Bom
422 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 45% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent customer service
Excellent customer service. I couldn't seem to register my return online but the team sorted it quickly and efficiently. Thank you so much for your help. Will definitely be ordering again!
8 de setembro de 2025
Opinião espontânea
Resposta da One Empire
Thank you for the 5-star love! Sorry for the hiccup with the return - so glad our team could sort it quickly. Can’t wait to have you again 🤍
10/10
Hey girl. OMG i just got my delivery, first time ordering with you, and you have really outdone all my other pieces! The price, the add on leg garter, easy website. Just the whole thing your cute email after purchase with the discount code, the free express delivery! Wow wow wow LOVE LOVE LOVE! You should be really proud of yourself and what you’ve created!!! 💕💕💕💕
6 de setembro de 2025
Opinião espontânea
Resposta da One Empire
Thank you so much Danielle 💕 We’re beyond happy you loved your first order with us! Your kind words mean the world – can’t wait to see you back again soon ✨
DO NOT RECOMMEND!!!!
DO NOT RECOMMEND!!!!
I’ve purchased a decent sized order early in January this year, mind you I purchased there large which should have fitted according to there sizing chart! (Yes I re measured before purchasing to double check ect)
When they arrived, it was an absolute joke, the cups were like a B which is definitely not even close to what they claimed to fit! I’ve been emailing back and forth with this company, but to get a response from them is absolutely beyond me… I’ve lost count on how many emails I’ve sent.
Long story short they told me to size up to xl, which I explained wouldn’t work, due to the band being way to big but cups being far too small… so I ordered xl…
When this order came, wow surprise!!! Toooo big! They have since only offered me to exchange to something that might fit better… mind you I had ordered 5-7 ish diffrent styles as it was!
Trying to get a reply in an email is absolutely disgusting! The most frustrating part is you reply to them and then hear nothing, you as a customer have to then go back through the message system to just get a reply… and even now I haven’t had a reply from my last one… absolutely sick of having to reach out to a company that’s no fault of my own! Extremely poor customer service!
Oh and in the second order, one come broken! (The strap that connected to the top of the cup) And they still couldn’t offer a refund even for that… this company is an absolute joke! DO NOT PURCHASE!!!
5 de setembro de 2025
Opinião espontânea
Resposta da One Empire
Hi Jemma,
I’m really sorry this experience has been frustrating - that’s the last feeling we ever want you to have.
I’ve looked into your messages and can see our team replied at each step to help troubleshoot fit and offer the options available under our policy. We’ve consistently offered store credit or exchange, and that still stands.
Bra sizing can vary by style and fabric, and it sounds like the cup/band balance wasn’t right for you. If you’d like, our fit team can recommend specific styles and sizes based on your usual bra and measurements so your next pick lands perfectly.
If you still have items eligible for return, we’ll happily process an exchange or store credit as soon as they’re received. Please email us at hi@oneempire.com.au
with your order number, and we’ll prioritise this for you. We genuinely want to make this right and get you into something you feel amazing in 💗
shipment is stopped and returned by…
shipment is stopped and returned by customs in australia
26 de agosto de 2025
Resposta da One Empire
Hi there -
We’re sorry your parcel was returned by customs. We’ve arranged an immediate re-dispatch and our team will contact you shortly using the email on your order to confirm details and share the new tracking as soon as it’s on its way. If you need anything in the meantime, please reach us at hi@oneempire.com.au
The customer service team are great
The customer service team are great! I was worried about an order that wouldn’t come on time and rest assured it did, they were prompt on replies, reassured me and offered solutions for just incase! The pieces were so beautiful too, would definitely shop again!
8 de agosto de 2025
Opinião espontânea
Resposta da One Empire
We’re so glad your order arrived on time and that you loved your pieces! Thank you for your kind words - we can’t wait to see you shop with us again 🤍
Efficient, but was packed weirdly
My order came within a good time frame. However the only weird thing was that I ordered two things, but they were sent as two separate orders. Don’t know why that would be necessary.
Other than that I love the products and they are good quality.
25 de julho de 2025
Love at first try!!
Blown away by the quality of these pieces, they fit perfectly and are adjustable for my small boobs :)! They look fantastic and feel absolutely decadent! Not to mention Bridgette is so lovely to chat with, customer service is out of this world! Couldn’t be happier to have found this Aussie Gem! Will be back for more, many more!! Thank you!!!
22 de julho de 2025
Opinião espontânea
Resposta da One Empire
We're so glad you loved your sets ♥
So easy to order
So easy to order. Size guide was perfect. Cant fault the product.
29 de maio de 2025
Resposta da One Empire
We're so glad to hear 💕 💕
Love OneEmpire
Love OneEmpire, have been buying from them for the last few years and adore the quality and styles
2 de maio de 2025
Lyrica White Slip Dress
I ordered the Lyrica White Slip Dress. Shipping was super quick, I’m absolutely obsessed with this piece. Amazing quality and such a nice fit on the body. Will definitely be ordering again x
11 de maio de 2025
Opinião espontânea
Resposta da One Empire
Thank you so much! We're so glad it fits beautifully and arrived quickly. Can’t wait to see what you pick next! x 🤍
AMAZING
They replied very quickly, helped me with getting the correct size, the quality of the piece I bought is amazing, it arrived in literally 2 days, will definitely be back for more 😍
8 de maio de 2025
Opinião espontânea
Resposta da One Empire
Thank you! So glad you loved the piece and had a smooth, quick experience. Can’t wait to have you back 😍✨ - B x
Item was excatly like description…
Item was excatly like description decent quality
28 de abril de 2025
Resposta da One Empire
Thanks so much for your kind words! We’re glad you loved the item, she’s going to look amazing in it. Enjoy! 💫
The Brielle intimate set is to die for…
The Brielle intimate set is to die for !! So intricate and detailed ! And fits like a glove, was delivered promptly ! Awesome work 😍
28 de abril de 2025
Opinião espontânea
Resposta da One Empire
We're so glad you love it!! 💕
quality was outstanding
quality was outstanding, loved everything about it, made me feel very confident.
30 de abril de 2025
Opinião espontânea
Resposta da One Empire
Thank you! We're so happy to hear you loved everything and felt confident wearing it. It means everything to us! 💫 xx
Beautifully made
Beautifully made, gorgeous designs, soft fabrics and an insanely stunning selection of products!
24 de abril de 2025
Opinião espontânea
Resposta da One Empire
Thank you so much! Your support means a lot to us! 💛
Resposta da One Empire
Hi Tottie,
Thanks for your feedback – we're sorry the fit and fabric didn’t meet your expectations. While we don’t offer refunds, we’re happy to help with a store credit or exchange. Feel free to reach out! ♥
Quality Customer Support
Had an order mix up, however the customer support team was incredibly quick at responding and were so helpful in sorting it out. Plus the quality of the pieces was very good.
7 de abril de 2025
Opinião espontânea
Resposta da One Empire
Hi Chloe,
Thank you so much for your kind words and honest feedback! We're really sorry again for the order mix-up, but we're so glad to hear our team could resolve it quickly and that you were happy with the support. It means a lot to know you loved the quality of the pieces too 💛
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