It was the representative, Riya. She was awesome and very helpful. She made the process really easy and was so helpful, cos she was very knowledgeable and professional. She was patient with me and ans... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
I had a wonderful experience speaking with Riya from Onlia Car Insurance. She answered the phone promptly and was incredibly patient, calm, and professional throughout the entire conversation.... Ver mais
A empresa respondeu
Was very disappointed with the service I was provided by Onlia. They didn't solve my problem and the woman on the phone was rude.
A empresa respondeu
Had a great experience with Onlia she was very sweet and also very patient and helpful I recommend using her u’ll thank you once again Onlia.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
At Onlia, we make home, auto, and lifestyle & leisure insurance a breeze. Our secret sauce? We’re the only brokerage that gives customers access to multiple insurance companies and competitive pricing, with the freedom to buy online or through a broker. We keep things simple, clear, and stress-free—because insurance doesn’t have to be a headache. Bottom line: we’re here to offer straightforward, flexible options with a friendly touch—and maybe a little swagger. As a RIBO licensed insurance broker serving customers in Ontario, Alberta, and BC, we’re able to find you the best quote for your needs at the best possible price from our group of nationally trusted carriers — 24/7 online, or over the phone with a broker. We’re backed by a strong and reputable Canadian financial holdings company, Southampton Financial Inc. Southampton’s principles are recognized for creating robust and successful insurance distributors in the Canadian marketplace.
Informações de contacto
Toronto, Canadá
- +1 844-472-7905
- support@onlia.ca
- onlia.ca
3,7
Aceitável
4 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 62% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent customer service!
With people I spoke with were excellent! Patient , and informative. I couldn't be happier!
8 de setembro de 2025
Resposta da Onlia
That's wonderful to hear! Thanks so much for sharing your experience, Meghan!
Resposta da Onlia
Thanks so much, Robert! We're glad we were able to help you sort your insurance needs quickly! We're always here to help if you need further assistance.
Milia went above and beyond to help us…
Milia went above and beyond to help us get our insurance. I really appreciate everything that she did for us.
27 de agosto de 2025
Resposta da Onlia
Thank you for sharing your experience working with Milia, Brandon! We always appreciate hearing about our team members going above and beyond to give you outstanding support!
Prompt response to inquiries are the…
Prompt response to inquiries are the most important part of customer service and you guys nailed it!
18 de agosto de 2025
Resposta da Onlia
Thanks so much for this wonderful feedback, Abduselam! We're always working on improving the quality and speed of inquiry responses, and we're thrilled that you're impressed! Thank you again for sharing, and you're welcome to let us know if there's anything we can do to improve our customer service in the future.
I have been with Onlia for 3 years now…
I have been with Onlia for 3 years now and I am more than happy.
15 de agosto de 2025
Resposta da Onlia
This is wonderful to hear, Ahmed! Thank you so much for being a long-time customer. It means a lot that you're more than happy with Onlia. Please let us know if there's ever anything else we can do to help you with your coverage.
Setup Policy
Sana assisted me with the process of setting up my policy. Very well communicated and easy setup. Thank you Sana!!
12 de agosto de 2025
Resposta da Onlia
Thank you, Adil! We're so happy to hear about Sana's fantastic work. Thanks again for your kind words and helpful feedback. Please reach out anytime you have questions or need assistance.
Brigitte was very sweet and kind
Brigitte was very sweet and kind.
Answered any Questions.
Thank you.
11 de agosto de 2025
Resposta da Onlia
Thanks so much for your feedback on working with Brigitte, Brenda! We appreciate your kind review, and we're so happy you received the quality service you deserve. Please reach out to us anytime you have questions about your coverage.
Friendly customer service
Friendly customer service, assisted and explained well my policy. Entertainment my questions. Michael, is very professional and help throughout the whole process. Thank you Michael.
7 de agosto de 2025
Resposta da Onlia
Thank you, Lony! We're so glad we were able to deliver on our commitment to quality insurance and service with Michael's excellent work! Thanks again for your lovely review and please feel free to contact us with any further questions or customer support needs.
Had a policy renewal issue where they…
Had a policy renewal issue where they more then doubled the price because they had an error in my records. When I pointed out the error, they increased the policy even more, just out of spite. Will never make business with this kind of company anymore.
14 de agosto de 2025
Opinião espontânea
It was truly an agonizing experience
It was truly an agonizing experience. Firstly, the quoted value I was provided didn't match that of the quoted value when I did the quote myself online. It was higher. Secondly, I disliked the experience of going back and forth retrieving documents I needed. I wish I was notified of all documentation to provide before hand. Nonetheless, I'm likely going to switch after a year.
13 de agosto de 2025
Great service
My insurance rep was great gave me all information that I needed to know and set me up very quickly and helped me along the way
7 de agosto de 2025
Resposta da Onlia
Thanks so much Candace! We love supporting our customers through every step of the insurance process. We're so glad you had an enjoyable and efficient experience! Feel free to reach out with your questions, concerns, or feedback any time.
Poor customer service the worst…
Poor customer service the worst customer service ever.
6 de agosto de 2025
New auto insurance costumer
I just purchased auto insurance through Onlia and have had a wonderful experience so far! Sana helped me out and want above and beyond to make sure I was getting the best policy for what I needed. I look forward to continuing my insurance journey with them.
31 de julho de 2025
Resposta da Onlia
Thank you! We're so glad you enjoyed working with Sana and received the best coverage for your needs.
Quick and easy!!
28 de julho de 2025
Resposta da Onlia
Thanks Christopher! We appreciate your feedback!
Resposta da Onlia
Thanks for your feedback! We're glad you had a good experience.
Resposta da Onlia
We're thrilled we could help make getting insurance quick and simple for you. Thanks for your review!
Resposta da Onlia
Thank you, Rajeev! We appreciate your review.
Very quick responses and gave me…
Very quick responses and gave me exactly what I was looking for not constantly trying to up sell like many others
20 de junho de 2025
Resposta da Onlia
Thank you for your review, we appreciate your business!
Friendly
Friendly, positive individuals who both spoke clearly. No trouble hearing each of them. Understood everything that I had asked to change with my auto and home insurance policies.
Recommend what I should add that I hadn't had in my previous policies.
20 de junho de 2025
Resposta da Onlia
Thanks for your kind words! We're glad you enjoyed your experience with us.
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