It was the representative, Riya. She was awesome and very helpful. She made the process really easy and was so helpful, cos she was very knowledgeable and professional. She was patient with me and ans... Ver mais
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Leia as opiniões dos outros
I had a wonderful experience speaking with Riya from Onlia Car Insurance. She answered the phone promptly and was incredibly patient, calm, and professional throughout the entire conversation.... Ver mais
A empresa respondeu
Was very disappointed with the service I was provided by Onlia. They didn't solve my problem and the woman on the phone was rude.
A empresa respondeu
Had a great experience with Onlia she was very sweet and also very patient and helpful I recommend using her u’ll thank you once again Onlia.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
At Onlia, we make home, auto, and lifestyle & leisure insurance a breeze. Our secret sauce? We’re the only brokerage that gives customers access to multiple insurance companies and competitive pricing, with the freedom to buy online or through a broker. We keep things simple, clear, and stress-free—because insurance doesn’t have to be a headache. Bottom line: we’re here to offer straightforward, flexible options with a friendly touch—and maybe a little swagger. As a RIBO licensed insurance broker serving customers in Ontario, Alberta, and BC, we’re able to find you the best quote for your needs at the best possible price from our group of nationally trusted carriers — 24/7 online, or over the phone with a broker. We’re backed by a strong and reputable Canadian financial holdings company, Southampton Financial Inc. Southampton’s principles are recognized for creating robust and successful insurance distributors in the Canadian marketplace.
Informações de contacto
Toronto, Canadá
- +1 844-472-7905
- support@onlia.ca
- onlia.ca
3,7
Aceitável
4 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 62% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Was very disappointed with the service…
Was very disappointed with the service I was provided by Onlia. They didn't solve my problem and the woman on the phone was rude.
7 de outubro de 2026
Resposta da Onlia
Thank you for your feedback, Carly. We're sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be when an issue remains unresolved, and we're disappointed to learn that you felt the service you received was not up to the standard we strive to provide.
We value all customer feedback and will use it to help improve our service. If you'd be willing to share more details about your experience, we'd appreciate the opportunity to better understand what happened and work toward addressing your concerns. Thank you for bringing this to our attention.
It was the representative
It was the representative, Riya. She was awesome and very helpful. She made the process really easy and was so helpful, cos she was very knowledgeable and professional. She was patient with me and answers my questions and very helpful😊👍
6 de outubro de 2026
Resposta da Onlia
Thank you for your kind feedback, Adanna! We truly appreciate hearing about your experience with Riya. Our top priority is to make the insurance process friendly and easy, and we encourage you to reach out anytime you need additional support.
I had a wonderful experience speaking…
I had a wonderful experience speaking with Riya from Onlia Car Insurance. She answered the phone promptly and was incredibly patient, calm, and professional throughout the entire conversation.
Riya took the time to explain everything clearly and made sure I understood all the details. She answered all of my questions with patience and kindness, and I never felt rushed or uncomfortable asking for clarification.
It was truly refreshing to receive such excellent customer service. Riya is a great representative of Onlia, and I really appreciate the time, effort, and care she put into helping me.
Thank you, Riya, for making the whole experience so easy and pleasant!
7 de outubro de 2026
Resposta da Onlia
Thank you for taking the time to share such a thoughtful review, Samah! We're thrilled to hear that Riya provided you with such a positive experience. It's wonderful to know she took the time to answer all of your questions with care and clarity.
Feedback like yours means a great deal to our team and reinforces our commitment to delivering exceptional service. Thank you for choosing Onlia. We're delighted that Riya made your experience so easy and pleasant!
Had a great experience with Onlia she…
Had a great experience with Onlia she was very sweet and also very patient and helpful I recommend using her u’ll thank you once again Onlia.
5 de outubro de 2026
Resposta da Onlia
Thanks so much for sharing your experience working with Onlia, Sharon! Making sure you receive the help you need is very important to us, and we love that you had a great experience! We always welcome you to reach out anytime you need additional support.
Wendy was great to work with.
30 de setembro de 2026
Resposta da Onlia
Thank you for choosing Onlia and sharing your feedback, Rattab! It's Fantastic to hear that Wendy was great to work with. Please reach out any time you need insurance advice; we're always happy to help!
Wendy
Wendy, the agent, was very fast, thorough and patient. She got me my policy as fast as I could get it.
29 de setembro de 2026
Resposta da Onlia
Thank you, Abdullahi! We're so glad Wendy helped you get your policy with speed and patience. Your service and policy satisfaction are extremely important to us, and we very much appreciate your wonderful feedback!
The experience was easy the agent Gail…
The experience was easy the agent Gail was very helpful and I was able to get my coverage started the next day overall five stars
14 de setembro de 2026
Resposta da Onlia
Thank you for sharing your experience with Onlia, Johnathan! It's fantastic to hear that you received your coverage quickly with excellent help from Gail. We're always happy to help anytime you need insurance support.
Resposta da Onlia
Thanks so much for your feedback and for choosing Onlia, Mahmoud! We're so glad that you're happy with our staff and customer service. Please reach out anytime you need insurance support; We're always happy to help!
Customer service staff
Sales and customer service employee "Riya" was on the ball. Lovely & polite service, she got my insurance quote finalized and effective within a day. She was completely transparent on the payments, coverage included, coverage offers & potential discounts, and payment dates. Very good expierence.
16 de setembro de 2026
Resposta da Onlia
Thank you for this fantastic review, Erica! We're so glad you enjoyed working with Riya! Providing you with our best customer support is extremely important to us. We look forward to continuing to help make maintaining your coverage pleasant and easy!
Resposta da Onlia
Thank you so much for choosing Onlia and giving our amazing staff a 10/10, Sivan! We appreciate your support and are delighted to help you with all your insurance needs!
Resposta da Onlia
Thank you for sharing your feedback! Simplifying insurance is extremely important to us. We very much appreciate you choosing Onlia and look forward to keeping your coverage fast and efficient!
Resposta da Onlia
Thank you so much for your recommendation and for choosing Onlia, Marlo! We truly appreciate your review, and we're thrilled to have you as a customer!
Riya was so helpful and amazing at…
Riya was so helpful and amazing at helping me find the best insurance for me!
8 de setembro de 2026
Resposta da Onlia
It's wonderful to hear that Riya helped you find the best insurance, Victoria! Thanks so much for choosing Onlia. We're always happy to help you compare your options and find the best coverage for your needs.
Milia was very gracious and…
Milia was very gracious and professional. She patiently worked me through all the process. Great job Milia!
18 de agosto de 2026
Resposta da Onlia
Thank you for sharing your wonderful feedback, Abimbola! We're so glad you enjoyed working with Milia, and we're always thrilled to help ensure you have the best coverage for your needs.
Staff was polite and consider to my…
Staff was polite and consider to my requirements. Explained in details what I am paying for and help me to find proper insurance coverage with good price.
4 de agosto de 2026
Resposta da Onlia
Thanks so much for sharing your experience with us, Sergiy! We appreciate you choosing Onlia, and love that our team helped you customize your insurance with coverage that works for your needs and budget! We're always happy to help if you need additional insurance advice.
Everything was excellent
Everything was excellent! Great communication, great kindness and very helpful!
31 de julho de 2026
Resposta da Onlia
Thank you for your wonderful feedback, Tracey! And thanks for choosing Onlia! Communication and kindness are very important to us, and we're so glad you enjoyed working with our team.
I had a great experience with Onlia
I had a great experience with Onlia. The process was quick, simple, and easy to understand. The customer service team was friendly, professional, and answered all of my questions clearly. They made getting my insurance straightforward and stress-free. I appreciate their excellent service and would definitely recommend Onlia to anyone looking for reliable insurance. Thank you for the great experience!
31 de julho de 2026
Resposta da Onlia
Thank you so much for this fantastic review, Abdushakour! We truly appreciate your recommendation, and it means a lot to us that you had a great experience with Onlia. We look forward to always making sure you receive the best service in the future as well!
Great experience
Great experience! Riya helped me a lot in finding the right coverage for my budget and my needs. She was knowledgeable, patient, and very helpful throughout the process. Thank you, Riya!
10 de julho de 2026
Resposta da Onlia
Thanks so much for sharing your experience getting insured with Onlia, Farhanaz! It's wonderful to hear about how Riya helped you through the process of finding the right coverage. We're always happy to help anytime you need insurance support.
Have a great experience
Have a great experience! Thanks to Mam Gail on helping me to get an insurance and explaining everything i need to know especially its my first time getting a policy. Recommendable!
8 de julho de 2026
Resposta da Onlia
Thanks so much for sharing your experience and recommendation, John! We're so happy to hear that we helped make it straightforward to get the coverage you need. We truly appreciate you choosing Onlia!
Resposta da Onlia
Thank you for choosing Onlia and sharing your feedback, Ashraf! We always appreciate hearing from customers like you and working to meet your expectations.
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