P Louise Opiniões 143

You make an order and no updates given at all. You wait weeks and weeks no updates. You receive your order not in box’s separated, not in any packaging to make sure doesn’t break it all thrown in and with over two hundred items leave you to sort it out even though order 6 items if one etc! Straws bent and it looks like a clearance table at a car boot sale all thrown in! I even received a email- last minute as no emails for month ! That a pallet was needed so the box so heavy can’t lift and it thrown in! Do that order why not separate and pack now here I’m warning others and have pictures of how Louise send large orders! Clearly items broken and cistomer services don’t give a service they are worse service ever come across . To throw over 200 items all mixed in when I ordered various amounts of each products is beyond me when you spend over £1300 and how sent items to me is not acceptable take me days to sort out now! Not the pretty pink box you receive normal with packaging so nothing breaks and can lift! I had to get 2 men to lift. Not happy and the head of Louise should see how customers are treated !

Difficult to return, sent a message on Saturday, we are now on Wednesday and I still haven’t gotten anywhere, Cerys responded to my initial email asking me why I wanted to return, answered yesterday and still nothing as of yet today! Not like it’s cheap stuff, it’s 4 pairs of pyjamas that don’t fit any of us in the household despite us all being different shapes/sizes, it’s now 5th June and I haven’t gotten anywhere further, just keep getting very unhelpful emails.
Update: it’s the 26th June now and they finally have the 4 pairs of pj’s back but have only refunded me for one pair!

I recently had a few issues with missing items and delayed receiving of the missing items. I posted an honest review and have been contacted by will in customer services who has gone above and beyond to rectify my complaint and offered amazing customer service from what had left me with a bad opinion. This has totally been transformed and with working in customer services myself I am very impressed with how p Louise learn to rectify any issues and always aim to please the customer. I have one very happy little girl. Thanks for listening to feedback bad and good and acting on this.

food was very nice and i enjoyed it so much for my 13th birthday, such a good experience i recommend

Lovely experience, staff friendly, great products

I haven’t received my order and sent five separate emails in which nobody writes back. It’s like their Customer Service team is nonexistent. Furthermore, the “contact us“ link on their page gives you an email that is undeliverable. You have to search far and wide to find an actual email, yet they don’t respond to those either. This company has taken my money and never delivered a product nor reached out to any customer service requests.

The atmosphere is brilliant staff great with children.

Fantastic from start to finish all staff are wounderful would highly recommend

Absolutely fantastic birthday day out for my little girl staff couldn't do enough for us same happy birthday free birthday gift the lot! Food was delicious & games were fab! Can't wait to come back at Christmas
Thank u all for a brilliant day xx

Amazing get lots of free thing this place is some were you me to go you kids will have the time of there life loads of activities to do all the staff members polite and amazing

Sophie is so helpful and kind she explains thing so well so friendly showed my friends where everything was. Love P.Louise such an amazing experience. Thanks you. Olyvia xx

Amazing amazing, my little girl had the best time

Took my daughter here for her 9th birthday and we had the most amazing time. The place is beautiful and the staff are so friendly x

Amazing day, lot’s to fou

Excellent experience, all so friendly and informative, great day out

Had a gorgeous day for my grandaughters birthday. Helpful & friendly. We will be back 😊

Amazing bank holiday event. Very well organised
Staff are lovely, inviting and brilliant with the kids.
We had a fabulous time and a great experience.

It was amazing and so pink loved it

Excellent day out at P Louise Stockport. Will be back very soon!

Experience was amazing especially Emmie at the beginning