Po-Zu Shoes Opiniões 

Resposta da Po-Zu Shoes

2/01/2022

Thank you for your feedback.

I'm afraid we have been struggling with COVID and the implications this brings, with warehouse closures and staff sickness.

I am hoping that on Tuesday we will be ready and up to date with all the returns and your order will be processed.

We will have our full compliment of staff and we will be up to date come Tuesday evening.

I am afraid we can only raise the refund when the goods have been inspected and authorized, while these issues have been on going we have not been able to keep up to date with the returns.

Please accept our apologies regarding the delay and thank you again for your patience.

Thank you.

David.

Resposta da Po-Zu Shoes

2/01/2022

Hi Andrea,

Thank you for taking the time to leave your feedback.

Please accept our apologies that these slippers are too big, if you have not worn them, then please feel free to exchange them for a smaller size, we are more than happy to help, should this be an option.

I will ensure though that your feedback is shared with the design team - to ensure that they are aware of the potential sizing issue we may have here.

Thank you for your support, we are well aware you have a huge choice when shopping on line, so your support is appreciated.

Best wishes, stay safe and good luck for 2022.

Thank you

David.

Resposta da Po-Zu Shoes

29/12/2021

Thank you Marisa.

Appreciate you taking the time and leaving us your experience.

I will share this review with the design team and our supplier, excellent news!!!

We regularly try and source new materials although during the last 20-24 months this has become more of a challenge as the normal routes we would normally use to source have all been closed.

Whilst the continual sourcing of new innovative materials is important to us the ethical approach is crucial and we will continue to forge ahead in these areas with the business, maintaining comfort, affordability and where we are able to leaving a legacy.

Thank you again for your positive feedback.

Have a great week and best wishes for 2022.

Thank you

David.

Resposta da Po-Zu Shoes

29/12/2021

Hi Andrew,

Thank you for your review.

Your feedback will be shared with our internal design team as well as our supplier in Sri Lanka who manufacture this style.

The Moth has been a great success this year, although we have a brand new collection of fair trade canvas products being manufactured in Sri Lanka and launched during SS22.

Keep an eye on the website for their launch!!!

Thank you for your on going support Andrew, which is really appreciated.

Happy 2022, stay safe wherever you are.

Best wishes,

David.

Resposta da Po-Zu Shoes

29/12/2021

Thank you Patrick - we will pass on your feedback to the warehouse team and our depleted customer service team!!

This will be very well received as we have really suffered in the last 2-3 weeks with COVID, with our warehouse and staff both being affected, thankfully all of the staff are safe and well.

I will certainly let the warehouse team see your review, that will make them smile!

Enjoy the boots and thank you again for your support, we are aware you have a huge choice available to you.

Best wishes,

David.

Resposta da Po-Zu Shoes

28/12/2021

Thank you for taking the time to leave your review on Trust Pilot.

We always share the reviews with the relevant departments, so i will ensure that the warehouse, our small but fully committed customer service team and our design team are all included on your review.

The Opal boots have been a real success this season and we are already out of the key sizes.

We try and make a difference in what we do, as well as what materials and suppliers we work with, the ethical approach for us is vital as are the materials we source and use in the manufacturing process.

The slippers like the boots were brand new for this AW season, and despite both the boots and the slippers being delayed and arriving much later than scheduled earlier this year, the sales on the slippers have been good, especially across the Women's colours / sizes.

I am really pleased that your order arrived faster than you expected as we have really had our issues with the warehouse, staffing and our couriers, which in the main has all been down to COVID. We had to close the warehouse for 10 days and ensure 4 out of our 5 members of staff within the warehouse were at home self isolating and recuperating.

Delighted to say that all four employees are safe and well, and back to work.

Thank you again for taking the time to leave your review, we are aware you have a huge choice, so thank you for your support and we look forward to seeing you again on the site ASAP.

Best wishes for 2022, stay safe.

Thank you

David.

Resposta da Po-Zu Shoes

28/12/2021

Thank you again for leaving more feedback.

We have been really struggling with COVID at our warehouse and the general courier companies for the last 2-3 weeks, so brilliant news you have received your shoes with no issues.

Lets hope they are comfortable and keep you nice and warm.

I will share this with our warehouse which has only literally just re opened.

Thank you again your feedback is really appreciated.

Best wishes,

David.

Resposta da Po-Zu Shoes

28/12/2021

Thank you for your feedback, your thoughts and feedback are appreciated.

We have been experiencing some issues with COVID and our courier service in the run up to Christmas so, thankfully your order was not affected.

Lets hope that you shoes will be comfortable and keep you warm and dry!!!

I will pass on your feedback to our warehouse team.

Stay safe and thank you for your support.

Best wishes for 2022.

David.

Resposta da Po-Zu Shoes

25/12/2021

Hi Tom,

Thank you for your feedback.

We like to share all the feedback we receive with the relevant groups within the business, so upon our return we will share this with the design team, along with the team in customer services as well as our warehouse - who through the last 2-3 weeks with COVID and the issues surrounding couriers have really struggled, but have done a great job.

Your boots are made in a great factory from Sri Lanka with an excellent mandate when dealing with employees and working conditions, we are very lucky to work with such a great group of people.

I hope the boots continue to stay comfortable and warm!!!!

I know you have a huge choice available to you, so thank you for choosing Po-Zu, your support is really appreciated.

Stay safe have a wonderful day and lets look forward to a better 2022, fingers crossed.

Best wishes,

David.

Resposta da Po-Zu Shoes

21/12/2021

Morning.

Thank you for taking the time to leave your feedback, really appreciated. I will ensure that this is shared with the design team, which is really important.

Great news that you have a 'spring in your step', the foot pillow is a superb alternative to using EVA or plastic substitutes and is locally manufactured in Sri Lanka where the product is manufactured.

This is a great factory for all the right reasons, including and importantly how their staff are treated and looked after.

Continue to enjoy that extra bounce!!

Thank you for your support, we are aware of the huge choice available to you, so your support is appreciated.

Stay safe and well and enjoy the Christmas break.

Best wishes,

David.

Resposta da Po-Zu Shoes

20/12/2021

Hi Rachel,

Thank you.

We are looking into opening a small feeder warehouse facility in the USA to offer our customers in the USA and Canada easier shipping and returns.

Right now we are still in discussion and we are hopeful that by March 2022 this, along with our brand new website will be in place.

Fingers crossed.

Thank you

David.

Resposta da Po-Zu Shoes

20/12/2021

Thank you Elisabeth.

Sorry to hear of your issues, i am afraid that shipping from country to country will always incur import duties and in some cases VAT, depending on the value of the goods, having said this we ship allot of shoes from the UK to the USA and Canada with very little issue, so i am disappointed about your experience here.

This is certainly not our intention and we do have a statement on our site outlining international shipments and imports maybe liable to additional local / domestic tariffs.

Please e mail me copies of the paperwork you have in relation to the additional funds you have paid out and i will refund without delay.

Please use david@po-zu.com.

In relation to the boots themselves i am amazed given the quality of the supplier and the materials we use.

Please can you kindly send me an image so i can have a look at the difference in the leather used on this specific boot. I am not 100% sure if you are stating that the right foot had previously been worn, again this from my perspective is NOT the case and we never re send returns back out to our customers-never.

Once i receive the images of the boots and the paperwork etc i can happily help and if need be we will re send you another pair of the same boots across, without delay.

The intentions and goals of this business is to try where we can to ensure all our customers are happy with their goods and our service, apologies from myself personally if you believe we have not achieved these goals.

Looking forward to hearing from you soon.

Stay safe and Happy Christmas.

Thank you.

David.

Resposta da Po-Zu Shoes

19/12/2021

Hi Yuri,

Thank you for sharing your feedback, this is crucial to us and is always shared with the relevant teams, so this will be shared with our design team and our supplier in Sri Lanka.

Sorry you do not believe that the VIM is winter-ized enough for you, its our best selling product from the entire range.

Would you like to see a branded waterproof membrane, a rugged outsole, warm lined?

Thank you for shopping with us, i know you have a huge choice available to you, your support is really appreciated.

Stay safe and enjoy the festive activities!!!

Best wishes,

David.

Resposta da Po-Zu Shoes

15/12/2021

Thank you Lorcan, your feedback is really appreciated.

The Vim is our best selling product made in a great factory in Sri Lanka, with locally sourced raw materials. The factory is one of the best i have ever visited and the staff are treated like one huge family, which is absolutely brilliant.

Lets hope the Vim continue to keep you warm and comfortable and you are able to experience many hours of comfortable wear.

I will pass on your thoughts and feedback to the design team as well as our supplier.

We understand that you have a large choice available to you, your support is appreciated.

Best wishes and enjoy the seasonal festivities, whilst staying safe.

Thank you

David.

Resposta da Po-Zu Shoes

13/12/2021

Thank you for your feedback, always really helpful as we attempt to improve our line and listen to customers feedback.

The out-sole is natural Rubber and latex so when you opened the box there may have been a smell of rubber.

The materials are all locally produced and the factory we use and their employees are fantastic.

Enjoy your boots and stay warm, wherever you are in the world!!!

Happy Christmas.

Thank you.

David.

Resposta da Po-Zu Shoes

4/12/2021

Hi Manuel,
Good morning, thank you for your kind thoughts.
Beautiful product you purchased made in a wonderful factory in Portugal with fantastic ethics and powerful raw materials, almost 10/10!!!
I will make sure that you feedback is shared between the various departments, thank you again for taking the time to leave your thoughts.
We know you have a huge choice available to you, so a big thank you for shopping with us.
Stay safe and enjoy this seasonal time of the year!
Best wishes.
David.

Resposta da Po-Zu Shoes

3/12/2021

Morning Anna,

Thank you again for a great review.

We hope you enjoy your slippers and that they are warm and comfortable!!!

The ethical approach in terms of our own DNA is important and is at the core of everything we do surrounding our business. The small supply chain we work with are all fantastic and fit with our own ethical approach and thought process.

Thank you again for your feedback, we understand that you have a massive choice available, so thank you again for your support.

Best wishes,

David.

Resposta da Po-Zu Shoes

30/11/2021

Thank you Helen.

I will ensure that your feedback is shared with all the relevant departments within the business.

Enjoy your brand new shoes, we love the new Onyx and the initial feedback has been very encouraging.

Stay safe.

David.

Resposta da Po-Zu Shoes

28/11/2021

Thank you Jess.

Comfort whilst walking the dogs is essential!!!

Great to hear.

These are manufactured in a brilliant factory who use great local raw materials and look after their staff wonderfully well.

A great mixture for us.

Stay safe and enjoy your boots.

Thank you again.

David.

Resposta da Po-Zu Shoes

27/11/2021

Hi Catherine,

Thank you for taking the time to leave your thoughts on TP.

The feedback we receive is always shared with the appropriate teams, yours is no different and will be shared with our design team on Monday when we catch up.

The Vim is manufactured in a great factory in Sri Lanka and remains our number 1 selling item, so a great choice.

Thank you for your support, we are well aware that you have a huge choice available to you.

Enjoy your boots and stay comfortable and dry!!!

Best wishes,

David.