The rack was a heavy duty with an extra shelf ordered. It didn't need bolts. All the joins were pre welded, they fitted together really beautifully with just a rubber mallet. As I had an extra shelf I... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Super, dass es viel Auswahl bei den Regalgrößen gibt. Das gelieferte Regal ist sehr stabil, der Aufbau aufwendig, da die Passgenauigkeit zu wünschen übrig lässt. Die Mittelstege waren gar nicht montie... Ver mais
I’m very pleased with the products from Racking Solutions, there was a shortage of one item that they resolved quickly. I was a little surprised that when ordering a multi piece corner unit the join... Ver mais
A empresa respondeu
Product was excellent value for money and cheapest delivery option was really quick (next day). The product (3 Bay MEGA DEAL Galvanised Steel Shelving) took a little longer to assemble than I expecte... Ver mais
A empresa respondeu
Informações sobre a empresa
- Local de armazenamento
- também em
- Fornecedor de equipamento para fábricas
- Fornecedor de material para escritório
- Loja de prateleiras
Escrito pela empresa
Supplying shelving and racking systems for garages, warehouses, offices, workshops, to chrome wire shelving for the home to commercial kitchens and home storage furniture ideal for a range of uses. We supply the best high quality racking at unbeatable competitive prices!!! We offer a storage solution for every requirement. Our friendly and knowledgeable team are on hand to provide advice on our huge range of products and to work on bespoke projects such as pallet racking quotes and installations. Contact us for a free no obligation quote or shop online today.
Racking Solutions
Escrito pela empresa
- Our company motto is Quality, Service & Price
- We Pride Ourselves on Providing Our Customers With The Best Quality, Service & Price on Our Range of Racking & Storage Solutions. Our Family run business puts you, our customer at the heart of everything we do. We offer a no quibble 5 year guarantee on everything we sell. Unlike so many of our competitors, our products are built to last and stand the test of time. You won't find like for like quality on sale at a cheaper price and that is a promise! Delivery is 1-2 working days to mainland UK and 2-5 working day delivery to Europe as standard. We`re here to help from early morning until late at night. So, give us a call to discuss any requirements or help that you may need in choosing from our vast range of great Racking Solutions on 01977 555007
Informações de contacto
Unit 19 Normanton Industrial Estate, WF6 1QT, Normanton, Reino Unido
- 01977 555007
- sales@rackingsolutions.co.uk
- rackingsolutions.co.uk
4,6
Excelente
10 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 88% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
the shelving unit arrived damage
the shelving unit arrived damage - holes in the box and with foot prints on the box as well - who ever your delivery agent is they need to be made aware of how unprofessional it is to deliver items in this state
26 de junho de 2026
Resposta da Racking Solutions
Thank you for taking the time to leave your feedback.
We're very sorry to hear that your shelving unit arrived in this condition. Receiving a parcel with damaged packaging, including holes and footprints on the box, is unacceptable, and we completely understand your disappointment.
This is not the standard of service we expect from our delivery partner, and we sincerely apologise for the condition in which your order was delivered. Your feedback will be passed on to the courier as we take these matters very seriously.
If you haven't already contacted our Customer Service team regarding the damage to your shelving unit, please get in touch with us. We'll be more than happy to investigate this for you and work towards a suitable resolution.
Thank you for bringing this to our attention, and we appreciate the opportunity to put things right. Regards Racking Solutions.
Great quality shelving.
3 de julho de 2026
Resposta da Racking Solutions
Thank you for your great review!
We're delighted to hear that you're pleased with the quality of your shelving. We take pride in providing durable, reliable products, so it's wonderful to know they've met your expectations.
Thank you for choosing us, and we hope you enjoy your shelving for many years to come! Regards Racking Solutions.
Management hides, deliveries a mess, better options out there.
One of the worst customer experiences of recent. Ordered 3 products, informed Sales email of weight and size restrictions in hamlet. Told by the Head of Sales (HOS), that DX the delivery company would ensure it was considered. Nope, giant pallet truck arrives with no notice or call. Driver already angry as he’d had to navigate the hamlet, then makes threat to my safety, witnessed by 4 other people. Drops pallet off truck. I call HOS and explain I’ve just been threatened. He says he’ll act on it and call me back. I ask him to wait 15 mins so the driver can depart. Hear nothing further. Chase response. HOS doesn’t call, emails saying ‘goods delivered, if any issue with DX staff take it up with them’. Now he’s changed to taking no responsibility or having any empathy. Reply back pointing out that my contract is with Racking Solutions, theirs with the delivery company so it is in fact their matter to address. No reply. Ignored by HOS from this point. Tried ringing. No call back. Asked to speak to senior manager, told that it was the General Manager (GM) and that he would ring me back in 5 minutes. No call. Now unpacked items and found of the three items… broken parts, missing parts and dented parts. Wrote to Sales email with evidence. Customer Service Advisor replied. Called her to ensure DX would not be delivering further items. Had this confirmed. Told replacement items would be delivered. Guess who delivered, DX but luckily a different driver who was professional. Box and items arrived this time clearly damaged. And still missing parts. Back to Customer Service, who now pretended the delivery path was all a misunderstanding and DX would continue to deliver. Oh and told again that GM would ring me back in 5 minutes… same lie. So with a damaged box, missing parts from the original order and now more missing parts it requires more dialogue with Customer Service and more DX deliveries. So we had 2 more deliveries of missing parts until we finally got the right parts. Told by DX driver that no box from Racking Solutions ever arrived undamaged and that DX depot just throws things into the vans so lots gets broken.
Clearly Racking Solutions and DX are a recipe for disaster, avoid ordering at all costs. The cowards leading the organisation get the poor women to deal with order issues and a complaint rather than actually care that a customer was threatened and their process and delivery was a shambles. GM and HOS should seriously question themselves.
I just wish at the time of the first issue I’d just rejected the order and had them collect and refund me. It’s hardly an exclusive product. Lots of other options, highly recommend you choose them.
They state "Our company motto is Quality, Service & Price" as Ricky Tomlinson said best... My A*se!
********
IN REPLY: Always interesting when the company deflects from the facts and attempts to discredit the reviewer. Perhaps not unexpected that you missed all my 5* reviews when the GM kept missing the opportunity to ring me back as promised 'in 5 minutes'.
It is a patent lie to say the review was left after a request for a partial refund (again another attempt to discredit the reviewer). It was left after the last of 6 deliveries, when I finally had the products that I ordered. The only refund I asked for was for the initial delivery charge (along with an apology) as the driver verbally threatened me and dropped the items. A pretty reasonable request.
That I am hearing now for the first time regarding your 'raising the delivery concerns' speaks to managements treatment of the matter and the professionalism to which you refer. An interesting definition of Responsive? In fact, I was only told to deal with DX direct and then was ignored after by the HOS.
I'll let readers decide whether your team acted professionally and did their best to resolve the issues raised. And BTW you emailed me 5+ times asking me to leave a review...
10 de julho de 2026
Resposta da Racking Solutions
Good afternoon Clive,
We are sorry to hear that you feel this way, although we do not feel this review fairly reflects the communication and support provided throughout.
From the outset, our team remained polite and responsive, and we did raise the delivery concerns with the courier. As the allegations made related specifically to the courier driver’s conduct, we advised that this should also be reported directly to DX so they could investigate internally with their depot and driver.
The goods were delivered, and 2 weeks later you reported missing or damaged parts, our Customer Service team arranged replacements to be sent out. We continued to work with you until the required parts had been supplied.
This review was left after we did not agree to your request for a partial refund on goods that had been delivered and where replacement parts had already been arranged. While we appreciate delivery issues can be frustrating, we do not believe a partial refund was appropriate in the circumstances.
We also note that your review history appears to include a number of 1-star reviews for other businesses. We respect every customer’s right to leave feedback, but we believe this is important context when considering the tone and content of this review.
As shown by our many thousands of positive reviews, this is not the level of experience customers usually have with us. We are disappointed that you feel this way, but we believe our team acted professionally and did their best to resolve the issues raised.
Kind regards,
Racking Solutions
Self Assembly
The system is good however we experienced a bit of difficulty slotting in the tabs. Some had the bent slightly to get them into the slots. Also the plastic feet needed trimming slightly to get them to fit onto the uprights. Otherwise the system looks good. Next step is to use the connectors.
8 de julho de 2026
Resposta da Racking Solutions
Thank you for taking the time to leave your review!
We're pleased to hear you're happy with the shelving system overall and that it looks great once assembled. We also appreciate your feedback about the tabs and the plastic feet, and we're sorry to hear you found parts of the assembly a little difficult.
If you need any further assistance, we have helpful assembly videos available on our website that guide you through the installation process step by step. If there's anything you're unsure about, please don't hesitate to get in touch with our Customer Service team—we're always happy to help.
We hope you enjoy your shelving and that the connectors help you create the perfect storage solution! Regards Racking Solutions.
Great racking and service from the team…
Great racking and service from the team at Racking Solutions. Ordered first rack and after putting it together got another ordered straight away. Units feel very sturdy and price was spot on.
1 de julho de 2026
Resposta da Racking Solutions
Thank you so much for your fantastic review!
We're thrilled to hear that you're so pleased with both the racking and the service you received from our team. It's especially great to know that after assembling your first unit, you were happy enough to order another straight away!
We're delighted that you found the units sturdy and good value for money. Thank you for your continued support—we really appreciate it and hope you enjoy your new racking for years to come. Regards Racking Solutions.
Garage shelving
Very impressed with the shelving
Bought for garage to keep everything tidy
Purchased Two lots of shelving to get the job done
18 de junho de 2026
Resposta da Racking Solutions
Thank you for your fantastic review!
We're delighted to hear you're so impressed with the shelving and that it has helped keep your garage tidy. It's great to know that purchasing two sets gave you exactly the storage solution you needed.
We really appreciate your support and hope you enjoy your shelving for many years to come! Regards Racking Solutions.
Transformed my garage.
The ordering process was straightforward and really fast delivery. The racking was excellent value for money, good quality and easy to assemble. My garage has been transformed. I highly recommend this company, thanks.
29 de junho de 2026
Resposta da Racking Solutions
Thank you so much for your fantastic review! We're delighted to hear that you found the ordering process straightforward and that your racking was delivered quickly. It's great to know you were happy with the quality, value for money, and ease of assembly. We're especially pleased to hear your garage has been transformed! Thank you for your recommendation and for choosing Racking Solutions. We really appreciate your support and hope to help you again in the future. Regards Racking Solutions.
Great service and product
Great service, great price. Very high quality product.
Ordered garage racking. It was delivered exactly when they said it would be, arrived in very good condition and was easy to put together and very strong. Extremely pleased with my garage storage.
30 de maio de 2026
Resposta da Racking Solutions
Thank you for taking the time to leave such a wonderful review! We're delighted to hear that you were happy with our service, pricing, and the quality of your garage racking. It's great to know your order arrived on time, in perfect condition, and that you found it easy to assemble while being strong and sturdy. We're thrilled you're so pleased with your new garage storage. Thank you for choosing Racking Solutions, and we hope to help you again in the future! Regards Racking Solutions.
I had missing parts which was rectified…
I had missing parts which was rectified and sent to me without any fuss.
15 de junho de 2026
Resposta da Racking Solutions
Thank you for taking the time to leave us a review!
We're sorry to hear there were some missing parts initially, but we're delighted that our team was able to resolve the issue quickly and get the replacement parts sent out without any fuss.
We really appreciate your patience and your kind feedback, and we hope you're now enjoying your purchase! Regards Racking Solutions.
I am disappointed with the delivery…
I am disappointed with the delivery company you used, DX delivery, one they initially only delivered 1 of 3 packs 2 packs went astray. The 1st package was just dumped by our garage with no indicaion it had been delivered. When the missing packages arrived similar was done. Plus one box was damaged and the MDF panels had slight damage. So not very happy with the company you deal with.
19 de junho de 2026
Resposta da Racking Solutions
Thank you for taking the time to leave your feedback.
We're very sorry to hear about your experience with the delivery of your order. We completely understand how frustrating it must have been to receive only part of your delivery initially, have the remaining packages delayed, and then find they had been left without notification. We're also sorry to hear that one of the boxes and some of the MDF panels arrived with damage.
This is not the standard of service we expect from our delivery partners, and we sincerely apologise for the inconvenience caused. Your feedback has been noted and will be shared with the courier as we continually work with them to improve their service.
If you haven't already contacted our Customer Service team regarding the damaged panels, please do get in touch with us. We'll be more than happy to look into this for you and work towards a suitable resolution.
Thank you again for bringing this to our attention, and we hope to have the opportunity to put things right. Regards Racking Solutions.
Resposta da Racking Solutions
Thank you for your great review! We're delighted to hear you think the product is well worth the money. We really appreciate your feedback and are grateful you chose Racking Solutions. We hope to see you again in the future! Regards Racking Solutions.
Shambles
Day 7, Delivery 1 - 3 of 4 boxes, apparently my delivery was split in 2 without notice.
Day 12, Delivery 2, the missing box, and 5 of 6 from the second delivery.
Day 14 - Delivery 3, didn't arrive as promised, waiting. Impatiently.
1 shelf built but 1 piece wood missing, second shelf half built as all wood and some metal supports missing, shelf 3 can't assemble. None can be used anyway because the plastic feet are missing.
How hard is it to get 10 boxes in the same place at the same time.
Absolute shambles, would never use again.
Update 19th July.... supplier responded on here and blamed courier. Courier is not to blame for missing parts, seperate deliveries and what has been a very poor response from Customer Services.
I also received an email 10th July (eventually) in response to mine, accepting 100% everything I said, and promising contact as soon as the parts that are STILL missing are despatched. (Previous delivery of missing parts was in correct)
9 days later, still no missing parts, and no email.
Who is to blame this time then.
Will never deal with this company again. Very poor customer services, and deflecting of responsibility.
This will be delivery 6? That should have been done in 1 ..... if it ever arrives.
23 de junho de 2026
Resposta da Racking Solutions
Thank you for taking the time to leave your feedback.
We're very sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused by the courier with the split deliveries, delays, and missing parts.
Unfortunately, your order appears to have been affected by issues with the courier, and we appreciate how disappointing this must have been, especially when you were unable to complete the assembly of your shelving.
If you haven't already been in touch with our Customer Service team, please contact us and we'll be happy to investigate the missing items and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We value your feedback, and it will be shared internally and with the courier as we continue to work on improving our delivery service. Regards Racking Solutions.
Very pleased with the shelving
Very pleased with the shelving, it is both quick and simple to assemble, but remains very sturdy. Quick delivery from Racking Solutions as well. A good purchase.
19 de junho de 2026
Resposta da Racking Solutions
Thank you for your fantastic review! We're delighted to hear that you found the shelving quick and easy to assemble while still being sturdy and reliable. It's also great to know you were happy with our fast delivery. We really appreciate your feedback and are pleased you feel it was a good purchase. Thank you for choosing Racking Solutions! Regards Racking Solutions
Problem sorted quickly
Both packages and product in one arrived damaged. Company dealt with this well. Return and full refund or replacement of damaged items offered. No hassle. Speedy resolution.
15 de junho de 2026
Resposta da Racking Solutions
Thank you for your review and for your understanding. We're really sorry to hear that your order arrived damaged, but we're pleased our team was able to resolve this quickly and offer you a suitable solution without hassle.
We really appreciate your patience and are glad the matter was sorted promptly for you. Thank you again for your feedback! Regards Racking Solutions.
Quality Products
I’ve had racking from this company before and it’s very well made and worth the money.
23 de junho de 2026
Resposta da Racking Solutions
Thank you for your great review and for coming back to us again! We're delighted to hear you're happy with the quality of the racking and feel it's good value for money. We really appreciate your continued support. Regards Racking Solutions.
Exceptional
Exceptional. This is a brilliant product and so easy to put up, but the sales support and delivery team were also excellent but is fully erected within 36 hours of ordering.
29 de junho de 2026
Opinião espontânea
Resposta da Racking Solutions
Thank you for your exceptional review! We're thrilled to hear you're so pleased with the product and found it easy to assemble. It's also fantastic to know our sales support and delivery teams helped make the whole process smooth, and that everything was up and running so quickly after ordering. We really appreciate your kind words and your support! Regards Racking Solution.
Resposta da Racking Solutions
Thank you for your fantastic review! We're delighted to hear you're happy with the product and that it arrived quickly. It’s great to know everything met your expectations. We really appreciate your support. Regards Racking Solutions.
Great Product!
The delivery arrived on time, and all of the racking was received in good order.
We found the assembly process to be very quick and easy. I highly recommend your products.
15 de junho de 2026
Resposta da Racking Solutions
Thank you for your kind review! We're really pleased to hear everything arrived safely and that you found the assembly process quick and straightforward. It's great to know you're happy with the racking and would recommend us. We appreciate your support and hope to help you again in the future! Regards Racking Solutions.
Great product
Great product, price and service. Straight forward to erect, a lot easier with two people but ok with one.
23 de junho de 2026
Resposta da Racking Solutions
Thank you for your great review! We're delighted to hear you're happy with the product, price, and service. It's great that you found the assembly straightforward, and we appreciate your helpful note about it being easier with two people but still manageable solo. We really value your feedback. Regards Racking Solutions.
Great service and the racks are perfect
22 de junho de 2026
Resposta da Racking Solutions
Thank you for your great review! We're delighted to hear you're happy with our service and that the racks are perfect for your needs. We really appreciate your feedback. Regards Racking Solutions.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.