Reliefband Opiniões 

128
TrustScore: 3 em 5

3,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I was nervous about making a larger purchase on something that "may not work" but after spending two days on a bus that was so bumpy, and then went swimming after with no issues I was so happy I bo... Ver mais

Classificada 1 em 5 estrelas

If I could give less than one star I would. The customer service is terrible. I returned the item 3 weeks ago and still no refund. There's no excuse for that. I had ordered the wrong size, but they in... Ver mais

Classificada 2 em 5 estrelas

It is hard to tell if the premium+ reliefband is working because the strap won't stay tight on my wrist. It loosens and moves around so my wrist doesn't keep contact which cause it to repeatedly turn... Ver mais

Classificada 5 em 5 estrelas

My wife has tried everything---pills, shots, hypnotherapy---to overcome her lifetime motion sickness. She swears by the Reliefband. It gives her the ability to ride in cars and airliners without the u... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fabricante de tecnologia de saúde

Escrito pela empresa

Reliefband is the first FDA-cleared wearable device for the treatment of nausea with hundreds of thousands of satisfied users worldwide. Originally designed for use in hospitals and with over 50 clinical trials, Reliefband is the go-to solution for 100% natural, fast-acting, and long-lasting nausea relief. Our full assortment of products offers drug- and side-effect-free relief for motion sickness, morning sickness, seasickness, hangovers, chemotherapy-, migraine-, and anxiety-induced nausea.


Informações de contacto

3,1

Aceitável

TrustScore: 3 em 5

128 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,1

Todas as opiniões

(128)

60 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

The Reliefband is really fantastic!

The Reliefband is great! It actually WORKS! I've tried Seabands, bonine, and dramamine. This outdoes them all. I love that it has various levels so I can up the intensity if I need to. My only drawback has been the magnetic charging unit. I just can't get it to stay connected. It unlatches itself during charging all the time. I have just purchased the new charger that is available on the website based on positive reviews. It should arrive soon.

1 de agosto de 2024
logótipo da Reliefband

Resposta da Reliefband

Thank you for your honest review!! We hope the USB charger is helpful!

Reliefband Customer Service

Classificada 1 em 5 estrelas

The reliefband made ZERO Difference

I bought the relief band flex with hopes it would help with motion sickness for my cruise. I put in on to test it out before the ship and felt the electric shocks as described I would.
I couldn't test it out since I was not exposed to motion sickness. By the time I used it on the ship, it was too late to return. There was ZERO difference in making me feel any better. In fact, it made me feel worse with the tingling vibrations. I tried it 3 times to make sure I used it correctly. NOTHING. This is a gimic item in my opinion from a company that gives you ONLY 14 days to return it which is impossible since you need to pad time to receive it before you go away on a trip. Who wants to spend money on an item they can't get their money back if it doesn't work. The patch behind my ears that I switched to worked perfectly and it cost a fraction of the price. I didn't see anyone on the ship wearing a reliefband. I will do my research better next time as I predict this company will be out of business soon.

11 de julho de 2024
Opinião espontânea
logótipo da Reliefband

Resposta da Reliefband

Hi Trustpilot,

This is an automated message letting you know we've received your email. Our customer service office is currently closed. We will respond during business hours - Monday - Friday from 9:00 am to 5:00 pm CST.

Thank you for being so patient!

Classificada 1 em 5 estrelas

Relief band still not shipped

Relief band still not shipped, or I was not notified. Been over a week, since ordered.

30 de junho de 2024
logótipo da Reliefband

Resposta da Reliefband

Hello,

We do apologize that we have experienced delays and backorders of products due to high demand during the summer months. Have you received your order to date yet? Please reach out to Reliefband Customer Service for assistance with your order.

Regards,

Reliefband Customer Service

Classificada 1 em 5 estrelas

Ordered 9 days ago

Ordered 9 days ago. Still hasn’t shipped. Was told of unforeseen circumstances delaying the shipping. No further explanation or ship date. Probably won’t arrive in time to use on intended trip.

30 de junho de 2024
logótipo da Reliefband

Resposta da Reliefband

Hi Matthew,

We do apologize for the delays with your order. Due to the high demand of the reliefband in the summer months, we have experienced longer than anticipated shipping timeframes. We see your order was delivered on July 16th.

Regards,

Reliefband Customer Service

Classificada 5 em 5 estrelas

Excellent product

Excellent product. Truly works amazingly well! Website easy to navigate

1 de julho de 2024
logótipo da Reliefband

Resposta da Reliefband

Thank you so much! Please let us know if you need further assistance.

-Best Wishes
JB

Classificada 1 em 5 estrelas

Could have been great.

I purchased the Reliefband Sport in February 2023 from the US, as the UK did not offer this model at the time. I selected it for its basic design, durability, and stainless steel connection points, critical for my metal allergy.

I suffer from severe nausea and needed the device for a trip in March 2023 involving flights, boating, and rough roads. Initially, it worked well on the highest setting, though it caused some discomfort. Despite developing a rash from the non-stainless steel charging area, I tolerated it due to the relief from nausea. (This is particularly troubling as the company misleadingly marketed the product as having stainless steel components, yet the charging points, which are in direct contact with the skin, are not stainless steel.)

After minimal use, I stored the device and reached for it again in May 2024 for another trip. To my dismay, it malfunctioned with weak and intermittent pulses, and even expanded mid-flight, causing significant distress during turbulence. The device failed when I needed it most, despite careful handling and use over about 12 days (the length of my initial trip).

When I contacted customer service about the issue, their response was dismissive, citing the one-year warranty without addressing the product's failure or offering a solution. This raises serious concerns about the company's quality standards, durability of their products, and customer service. Had customer service attempted to rectify the situation, I might have dismissed this as a one-off faulty product.

Given the high price point of over $200, the device's failure is unacceptable. This experience suggests possible intentional design flaws to ensure failure within the warranty period. The lack of support and resolution from customer service is appalling, leaving me extremely disappointed and questioning the company's integrity and commitment to their customers.

I recommend you go elsewhere until they've fixed their many flaws. If anyone knows what recourse I might have to get my money back, I would love to know.

*** Updated ***
Since my review, I received a comment (visible below) which is not helpful, given that I’ve already explained that the device is faulty and does not work. I have tried everything mentioned, and there is nothing more I can do to make the device work. I am aware of how to use it, tried multiple charging methods (but forgot to mention in the initial review that the charger is also awful and makes it difficult to charge the device as the cable is maybe two inches long, so I always have to set things up around the device to rest on while charging or it will fall off the charging cord)…

Additional to the response here, I received an email from reliefband after I mentioned my review to them within the “support” email thread. I was asked for my order info, which I provided. I then received the following reply, which is ridiculous considering they already know it’s been just over a year (outside the warranty window) since I ordered my device. So what was the point of asking for this information? Just wasting my damn time??
This is a crap company. :

Thanks again for reaching back out and providing us with your original Order# of 1158057. I was able to gain access to the US system and unfortunately, your order has surpassed eligibility, as at Reliefband, all devices come with a 1 Year Manufactures Warranty for manufacturers defects. We went ahead and pulled up your order 1158057 and see your order was shipped on February 12, 2023. Because the order was shipped over 1 year ago, unfortunately you are no longer eligible and fall within the warranty period.

20 de maio de 2024
Opinião espontânea
logótipo da Reliefband

Resposta da Reliefband

Hi Allie. We are sorry to hear about the frustration with the Sport model and customer service. Firstly, I’m sorry you’re having issues with the Reliefband Sport. I’ll be happy to provide you with some troubleshooting tips to make sure the device is providing optimal therapy!

Reliefband Sport Troubleshooting:
The first step is to try charging in a laptop, gaming system, or USB port. These ports should not exceed 5 volts.
Secondly, allow the device to charge for at least 45-75 minutes before use.
To turn it on, hold the power button for approximately 3 seconds. When powered on, the green lights will flash from left to right, and stop on the current battery level.
The device will then enter waiting mode. In waiting mode, blue lights will flash between left and right. To take the device off waiting mode, press the power button to increase the intensity level. The contacts will sense when the device is touching the skin. If the device is removed from the wrist or both electrodes are not touching the skin, it will enter waiting mode after approximately 10 seconds.
When the battery is at 33.3% or below, blue and yellow lights will flash to signal a low battery. When the battery is at 16.6% or below, blue and red lights will flash to signal a critically low battery. This will allow approximately 4 hours of use at level 3 or below.
When the device is fully charged, all 6 lights will show green. If the device is in waiting mode for more than 60 seconds, it will turn off automatically to save battery power. When at 0% battery, no lights will show on the device.

We recommend charging the Reliefband immediately prior to when you’re planning to use it, as this ensures that the therapy is ready to go and keeps the battery healthy for as long as possible. If you must charge the device ahead of time, be sure to turn it off completely when it is not in use.

Please take a look at our "How To Use" page for a more detailed explanation. How to use – Reliefband®.

Regards,

Releifband Customer Service

Classificada 1 em 5 estrelas

Took 3 weeks to receive package

Took 3 weeks to receive package! Will not even recommend to anyone.

31 de maio de 2024
logótipo da Reliefband

Resposta da Reliefband

Hello,

I do greatly apologize for any and all inconvenience or frustration and we will ensure that management sees this valuable feedback.

Best,
Melissa

Classificada 5 em 5 estrelas

Fast shipping and good packaging

Fast shipping and good packaging. Haven’t tried the band yet but suffer from dizzy spells and nausea so hoping this will help.

29 de maio de 2024
logótipo da Reliefband

Resposta da Reliefband

Greetings!

Thank you for the Trustpilot Review, as we are beyond thrilled that you provided us with a 5 Star Review!

Please do not hesitate to reach out with any other questions.

Kind Regards,
Melanie

Classificada 5 em 5 estrelas

It works!

It worked!!

22 de maio de 2024
logótipo da Reliefband

Resposta da Reliefband

Greetings!

Thank you for the Trustpilot Review, as we are beyond thrilled that you provided us with a 5 Star Review!

Please do not hesitate to reach out with any other questions .

Kind Regards,
Melanie

Classificada 1 em 5 estrelas

I sent an email and never got a…

I sent an email and never got a response . I asked about the battery covering that keeps popping out.
I really like the relief band with the exception of the covering.

25 de maio de 2024
logótipo da Reliefband

Resposta da Reliefband

We are sorry to hear that. Did you have contact with our Customer Service team with regards to troubleshooting tips and a complimentary battery door? We would be happy to assist.

Classificada 1 em 5 estrelas

Caveat Emptor

Beware. The 50-hour product is *not* rechargeable. That fact is downplayed in the item description. Most electronic products will state "50-hour battery life" or the like, but in this case, you're paying $100 for a disposable item. It's also non refundable.

29 de maio de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Good description

It was easy to read the descriptions of the multiple products and find the one that should help me.

29 de maio de 2024
logótipo da Reliefband

Resposta da Reliefband

Glad to hear it!

-JB

Classificada 5 em 5 estrelas

I have chronic nausea and anxiety over…

I have chronic nausea and anxiety over everything. And I've been so tired having to rely on medications that have horrible side effects. I found Relief Band when I was pregnant with my 3rd baby and it was a game changer! Still had some pregnancy nausea, but with Relief Band it was much more manageable. I don't leave the house without it now. Whether to the grocery store, doctor appointments, to car/plane travel, and amusement parks. It has even been helpful during a stomach flu for myself and my kiddos!

The only thing I wish was different is if they would make the charging cable longer.

29 de maio de 2024
Classificada 2 em 5 estrelas

Items not in stock

The item that I wanted to purchase was not available even though your website and your facebook page said you had them. I had to go through a third party to buy it. I needed this item urgently for a family vacation and they couldn’t accommodate me for expedited shipping.

28 de maio de 2024
Classificada 5 em 5 estrelas

My daughter who has POTS…

My daughter who has POTS a form of Dysautonomia and resulting chronic headaches and nausea has used Reliefband since 2015 to help her get through many tough moments. We keep it nearby and charged. We highly recommend it.

23 de maio de 2024
Classificada 5 em 5 estrelas

Social freedom

I have used the relief band for so many different social occasions and it has allowed me to do so many things !!!

5 de maio de 2024

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