rice by rice Opiniões 167

Resposta da rice by rice

Há 6 dias

Dear Carolin,
Thank you for your feedback. We are very sorry to hear about your experience.

At rice, we place great emphasis on safety and quality, and we continuously test our products to ensure they meet current EU regulations for food contact. Our products are designed to be durable and to handle everyday use – including small bumps and drops.

However, the material is hard and while it is strong, it is not unbreakable. In rare cases, breakage can unfortunately occur even the first time a product is exposed to a harder impact, such as being dropped.

We understand that this is disappointing – especially after a larger purchase – and we truly take your feedback seriously.

If you would like, you are very welcome to contact us directly so we can take a closer look at your case.

Kind regards,
The rice Team

Resposta da rice by rice

Há 2 dias

Dear Lilo.
Thank you for your feedback and for your kind words about our products - we truly appreciate it 💛

We’re very sorry to hear that your order took longer than expected and that the track & trace did not work properly. That is certainly not the experience we aim to provide.

Due to the Easter period, there have been delays both in the handling of orders at our warehouse and in shipments across Europe. This may have affected the delivery time of your order.

We always do our very best to ensure that orders arrive as quickly as possible, and our typical delivery time is 3–7 working days from the date of purchase. However, during periods of increased activity - such as holidays, sales, or special promotions - delivery times may occasionally be longer.

We completely understand your frustration and will take your feedback into account as we continue improving our service.

Thank you again for your patience and your honest review - and we’re happy to hear that you are pleased with the products!

Kind regards,
Team rice 💛

Resposta da rice by rice

2/02/2026

Dear Laura
Thank you very much for your message.

We understand from our Customer Service team that they have already been in contact with you regarding your order, and we are very sorry to hear that part of the order arrived broken and that the packaging was not in good condition.

You do not need to return the item. However, our colleague has sent you a free return label in case you still wish to return it. If you choose to do so, there will of course be no cost for you.

Please don’t hesitate to contact us again if you have any further questions or need assistance — we are always happy to help.

Kind regards
Team rice

Resposta da rice by rice

14/01/2026

Dear Louise,

We’re sorry to hear that you haven’t received your order yet.

We do our best to ensure that you receive your order as soon as possible, and the delivery time is typically 3–7 working days from the date of purchase.

During periods of extraordinary demand, such as sales or special promotions, delivery times may be longer due to increased activity in the warehouse.

If you placed your order on January 2, you should have received a shipping confirmation email with a tracking link. If you’re unable to find the email, you can also track your order here:
https://ricebyrice.com/tools/track/

You’re very welcome to contact our customer service at cs@ricebyrice.com, and they’ll be happy to help you further. 💛

Kind regards
Team rice

Resposta da rice by rice

6/01/2026

Dear Mollier. Thank you for letting us know, and we are very sorry to hear about this. We sincerely apologize for the inconvenience caused.

This is of course not the experience we want you to have. Could you please confirm your order number and any previous correspondence, so we can investigate further? Please send it to cs@ricebyrice.com.

Thank you for your patience, and we truly appreciate you bringing this to our attention.

Kind regards,
Team rice