rice by rice Opiniões 167

Resposta da rice by rice

29/08/2025

Dear Kelly 💕

We’re so sorry to hear about your experience – that’s definitely not the kind of everyday magic we want to create. Thank you for letting us know.

To help you as quickly as possible, please contact us directly at cs@ricebyrice.com or share the name and email address you used for your order. You can also call us at +45 63 11 35 35 – we’ll be happy to assist you.

We’ll make sure to look into your order right away and get everything sorted 🌸

Warm and colorful greetings,
Team rice

Resposta da rice by rice

26/08/2025

Dear Merce
We’re so sorry to hear about your experience, and we completely understand your frustration. 💔
To help you as quickly as possible, could you please send an email to our Customer Service team at cs@ricebyrice.com with your order number? They will be ready to look into it and make sure you get your package.

Thank you for your patience and understanding. 🌸

Kind regards
Team rice

Resposta da rice by rice

22/08/2025

Dear Helene

Thank you for reaching out to us and for sharing your experience. We are truly sorry to hear that your plate broke after such a short time – we completely understand how frustrating this must be.

Our customer service team has already been in touch with you and resolved the matter.
While we cannot rule out that the plate may have been exposed to an impact during transportation, we are happy that we could find a solution together.
We truly appreciate your patience and understanding ❤
Warm regards,
Team rice

Resposta da rice by rice

19/08/2025

Dear Judith

Thank you so much for your kind words about our products – that really means a lot to us! ✨

Normally, if no one is home when GLS comes by, they will deliver the parcel to the nearest GLS ParcelShop.
If you send us your order number at cs@ricebyrice.com, we’ll happily look into why GLS has chosen to deliver your package in another town this time – that does sound like a bit of a strange delivery service! 🚚💌

Warm wishes,
Team rice

Resposta da rice by rice

5/08/2025

Hej Per.
Tak for din besked, og undskyld de udfordringer, du har oplevet med din taske og kommunikationen omkring den.

Vi beklager meget, at der har været problemer med både broderiet og kontakten i forbindelse med returnering og ombytning. Det er bestemt ikke den oplevelse, vi ønsker for vores kunder.
Vi har undersøgt det med vores customer service, og kan forstå at beløbet for tasken er refunderet til dig – uden at du skal betale for returnering af den fejlbehæftede taske.

Tak for din tålmodighed – den sætter vi stor pris på.

Håber du får en god dag.
Bedste hilsner
Team rice

Resposta da rice by rice

20/06/2025

Dear Tata,

Thank you for your feedback – we’re really sorry to hear about the issues with your order and delivery experience.

It’s always our goal to provide a smooth and positive shopping experience, and we’re sorry that this time things didn’t go as they should. We apologize for the inconvenience.

Unfortunately, we have limited control over the service at individual relay points, but we will pass on your feedback to our delivery partner to help improve their service.

If there’s anything we can do to assist you further – whether it's about the missing items or your delivery – please don’t hesitate to contact our customer service team at cs@ricebyrice.com. We're here to help.

Warm regards,
Team rice

Resposta da rice by rice

20/06/2025

Hi Oana,
Thank you for taking the time to share your feedback – we’re truly sorry to hear about your experience.

At rice, we care deeply about both the quality of our products and the joy they bring, so we’re very sorry to hear that the cake stand did not meet your expectations. This is far from the experience we want to deliver.

We completely understand your frustration, and we’re glad to hear you’ve already initiated a return. If you need any assistance during the process, please don’t hesitate to reach out to our customer service team cs@ricebyrice.com – we’re here to help.

We appreciate your honest feedback – it helps us improve and ensure better experiences in the future.

Warm regards,
Team rice

Resposta da rice by rice

20/06/2025

Kære Anne Mette
Tusind tak for din ærlige feedback – og for at dele din oplevelse med os. Vi er rigtig glade for, at du kunne lide det meste af din ordre, men vi er selvfølgelig kede af at høre, at returprocessen har været frustrerende.

Det skal på ingen måde være besværligt at returnere – og det er bestemt ikke vores intention at gøre det svært for nogen. Vi vil meget gerne kigge nærmere på, hvordan vi kan gøre returflowet tydeligere og mere brugervenligt fremover.

Tak fordi du gjorde os opmærksom på det – vi sætter stor pris på både din tålmodighed og dine input.

De bedste hilsner
Team rice