Der Kinderbecher ist einmal aus der Hand des Kindes gefallen, schon war er kaputt. Auf Nachfrage bei Rice haben sie ihn nicht umtauschen wollen. Wir haben dort einen großen Einkauf getätigt, wir habe... Ver mais
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Magnifique collection de vaisselle et de gobelets, arrivée juste à temps pour Noël. Tout est d’une grande délicatesse et d’un raffinement remarquable. Chaque pièce invite à plonger dans un unive... Ver mais
Bestilte 2 krus. Super hurtig levering, og det ene krus levede op til forventningerne. Krusene var håndmalet, og derfor kan der opstå forskelligheder ud fra billedet, men syntes malingen var ret tynd... Ver mais
Ordrenummer: 37948 Rice.dk er en netbutik der er let at finde rundt i, og da jeg havde bestilt mine varer kom de hurtigt frem. Udenpå forsendelsen var en lille personlig hilsen, som, allere... Ver mais
Informações sobre a empresa
Escrito pela empresa
We want to be that little extra something that adds value to your everyday lives - we call it EVERYDAY MAGIC.
Informações de contacto
Havnegade 100E, 5000, Odense, Dinamarca
- ricebyrice.com
4,0
Bom
167 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
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A premium brand with low-cost service
A premium brand with low-cost service. My blanket was crushed inside a small, unprotected box. I could reach inside the package, which wasn't sealed at the bottom.
I decided to wash it again before giving it as a gift, worried about dirt getting into the box during shipping.
13 de dezembro de 2025
Opinião espontânea
Resposta da rice by rice
Dear Bertrand,
Thank you for sharing your experience with us. We’re truly sorry to hear that the packaging did not meet your expectations.
We always strive to select packaging that fits each product as well as possible. Our boxes are chosen based on the shipment sizes we send most frequently, which unfortunately means they don’t always fit every single product perfectly.
That said, this is something we continuously review. We regularly evaluate which products we ship and what type of box and protection they require, so we can improve where needed while also reducing unnecessary packaging. Your feedback is therefore very valuable to us and will be shared with our logistics team.
We sincerely apologize for the inconvenience this caused, especially as the item was intended as a gift.
Kind regards,
Team rice
Commande internet à éviter....
Les produits sont sympas mais le service client est nul car lorsque vous avez un problème de livraison, personne ne vous répond pour régler le problème. Malgré plusieurs mails, aucune réponse et j'ai dû me débrouiller avec le transporteur pour recevoir ma livraison après avoir attendu 15 jours.
30 de novembro de 2025
Opinião espontânea
Resposta da rice by rice
Hi,
Thank you for your feedback. We’re really sorry to hear about the delivery issue and the lack of response you experienced. That’s not the level of service we want to provide.
We’ve unfortunately experienced a period where Microsoft had server problems, and as a result some of our emails could not be sent, which may explain why you didn’t receive replies despite contacting us several times.
We truly apologize for the inconvenience and for the long wait.
Kind regards
Team rice
I love those little nice daily helpers.
8 de dezembro de 2025
Opinião espontânea
Do not order at their website
Rice is perfect as brand, but never order at there OWN website. Products al on their way for 2 weeks now. Communication with the Company is hard. This was the last time, I have learned my lession
8 de dezembro de 2025
Opinião espontânea
Resposta da rice by rice
Hi Dinja,
Thank you for taking the time to share your experience with us.
We’re very sorry to hear that you’ve been disappointed with the delivery time and the communication. Due to the high volume of orders during Black Friday, our delivery times were unfortunately longer than usual, and we sincerely apologize for the inconvenience this may have caused.
This is not the experience we want to give our customers, and we truly regret the frustration it has created. Your feedback is important to us and helps us improve both our service and communication going forward.
We can see that you placed your order on 29/11, and the package was delivered on 8/12. On 3/12, you contacted us to ask when the package would be shipped, and we replied that it had just been packed and dispatched. On 5/12, you reached out again because you were unable to track the shipment on GLS as the tracking page was in Danish, and on 8/12 we guided you on how to change the language to English.
If you have any questions or if there’s anything we can do to assist further, please feel free to contact us. We truly appreciate your patience, and we hope we’ll have the opportunity to welcome you back and give you a much better experience in the future.
Kind regards,
Team rice
God service og hurtig levering
God service og hurtig levering. Og varerne levede op til forventningerne
10 de novembro de 2025
Opinião espontânea
Très joli produit ,très bonne qualité…
Très joli produit ,très bonne qualité merci beaucoup
27 de novembro de 2025
Opinião espontânea
Perfect
Perfect, delivery in times and products are beautiful !
19 de novembro de 2025
Opinião espontânea
Det er rigtig gode varer og de kommer…
Det er rigtig gode varer og de kommer hurtigt. Jeg har flere service dele og bestik og alt er super kvalitet.
14 de novembro de 2025
Opinião espontânea
Een cadeau voor mezelf
Het tapijt dat ik bestelde zat in een heel erg mooie verpakking zodat het aanvoelde als een cadeautje voor mezelf. En het maakt mijn leefruimte zoveel vrolijker, het fleurt mijn dagen op.
3 de novembro de 2025
Opinião espontânea
Lieferung ok, Qualität schlecht
Mit der Lieferung war alles in Ordnung. Das Design des Tellers war sehr kinderfreundlich. Allerdings ist der Teller nach dem ersten Gebrauch beim Hinfallen (keine große Höhe) in mehrere Einzelteile zerbrochen. Hier hatte ich mehr erwartet. Ich weiß das Melanin kaputt gehen kann, aber nach dem ersten mal bei Kindergeschirr hatte ich andere Ansprüche an das Produkt. Nachdem ich meine Erfahrung mit der Firma geteilt hatte wurde mir nur versichert wie toll die Produkte doch eigentlich sind. Naja, bei der Qualität wie ich sie erfahren habe, würde ich hier nicht nochmal bestellen und würde sie Teller auch nicht weiter empfehlen.
5 de novembro de 2025
Opinião espontânea
Resposta da rice by rice
Dear Elli. Thank you so much for writing to us. We’re truly sorry to hear about your experience and that the plate broke - that’s of course not what we want for our customers.
Melamine is a durable material, but unfortunately, breakage can occur if it hits a hard surface at the wrong angle — even the first time it’s used. All our products are tested to meet EU standards.
We truly appreciate your feedback and will make sure to share it with our product team.
Warm regards,
Team rice
Great quality
Beautiful design and great quality as all the food boxes haven't plastic smell, the perfect products to storage food! I bought them the first time six years ago and, by washing them by hand, are as new still now!
6 de novembro de 2025
Opinião espontânea
Very good online order experience
Very good online order experience with delivery to Spain. Quick delivery , very nice and quick responses from the customer service team. I had query which the customer services resolved quickly. I can really recommend ordering there. The quality and design is so good!
3 de novembro de 2025
Opinião espontânea
Teleurstellende kwaliteit – niet geschikt voor kinderen
We hebben onlangs kinderborden besteld bij Rice by Rice, in de hoop dat ze duurzaam en kindvriendelijk zouden zijn. Helaas viel het bord bij het eerste gebruik op de grond (wat bij kinderborden onvermijdelijk is) en brak het direct. We namen contact op met Rice by Rice en kregen te horen dat het materiaal juist extra ‘durable’ zou zijn. Onze ervaring is echter totaal anders: het bord bleek bijzonder breekbaar en niet bestand tegen een normale val.
Voor een product dat specifiek bedoeld is voor kinderen, hadden we een veel hogere mate van stevigheid verwacht. Jammer, want het design is leuk, maar de functionaliteit laat echt te wensen over.
22 de outubro de 2025
Opinião espontânea
Resposta da rice by rice
Dear Wouter de Wildt,
Thank you so much for taking the time to share your feedback with us. We’re truly sorry to hear about your experience and that the plate broke - that’s of course not what we want for our customers.
All our products are tested to meet EU standards for children’s items. Melamine is a hard material, and unfortunately, breakage can happen if a product hits a hard surface at the wrong angle, even the first time.
We really appreciate your feedback and will make sure to share it with our product team.
Warm regards,
Team rice
Perfecte kwaliteit
Mooie bekers en bordjes voor kinderen, een hele leuk speeldeken voor mijn kleinzoon. Zoals altijd van hele goede kwaliteit!
7 de outubro de 2025
Opinião espontânea
Bestilte 2 krus
Bestilte 2 krus. Super hurtig levering, og det ene krus levede op til forventningerne. Krusene var håndmalet, og derfor kan der opstå forskelligheder ud fra billedet, men syntes malingen var ret tynd og mønsteret var også forskelligt, men vælger at beholde da det står på hjemmesiden at det kan ske. Men blev lidt skuffet da kruset næsten kostede 200 kroner.
9 de outubro de 2025
Opinião espontânea
5 étoiles 🤩
J‘aime les belle couleurs de chez rice et les commandes sont toujours vites livrées et bien emballés (trés écologique)
je n‘ai jamais eu de problème, ni avec les articles même ni avec la commande ou avec la livraison🤩5 étoiles 👍
4 de outubro de 2025
Opinião espontânea
Ik heb een buitenkleed gekocht bij Rice…
Ik heb een buitenkleed gekocht bij Rice en binnen een week werd de kleur al minder. Na een maand was de kleur vrijwel verdwenen. Het kleed lag niet in de zon. Ik heb gemaild met de klacht maar er is niets mee gedaan. Ik ben teleurgesteld over de afhandeling van de klacht. Je kan op zijn minst iets met de klacht doen. Een tegoedbon of een ander vergelijkbaar product leveren.
20 de setembro de 2025
Opinião espontânea
Resposta da rice by rice
Dear Elsje,
Thank you for reaching out to us. We kindly ask you to note that we recently launched a new webshop, and unfortunately, we did not receive your previous claim. We sincerely apologize for this inconvenience.
If you could please resend your request to cs@ricebyrice.com, our customer service team will make sure to handle your claim as quickly as possible.
Once again, we are very sorry for the trouble and thank you for your understanding.
Best regards,
Team rice
Alles bestens
Alles bestens, vielen lieben Dank. Ein wunderschöner Thermobecher, liebevoll verpackt.
16 de setembro de 2025
Opinião espontânea
Alles super toll geklappt
Alles super toll geklappt. Schnelle Lieferung, trotz der Distanz. Super schöne Löffel. Ich liebe sie.
2 de setembro de 2025
Opinião espontânea
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