Ordering and receiving my runbuds was easy and straight forward. No problems and delivered pretty fast. They stay in my ears perfect being over the ear as any other earbuds ive tried never stay in my... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I had a couple of issues with my order, I wanted a pair of Runbuds minis but I ordered normal ones. I messaged the firm and a lovely girl called Esther sorted everything out for me, I ended up with... Ver mais
I have endless pairs of ear buds all promising to be the best thing that ever happened to me, and mostly, have all been epic fails. Until Run Buds. The sound is great. They are comfortable and don’t f... Ver mais
I bought my wife the RunBuds air in colour pink for her birthday in April. They have provided her a great sound quality and comfort up until last week when the Buds wouldn't hold a charge (thes... Ver mais
Informações sobre a empresa
Escrito pela empresa
RunBuds make wireless earphones, specifically for running!
Informações de contacto
Unit 24 Highcroft Industrial Estate, Enterprise Road, , PO8 0BT, Horndean, Reino Unido
- support@runbuds.co.uk
- runbuds.co.uk
4,5
Excelente
171 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Runpods Rule
Fantastic product and amazing value! There are so many similar products out there with a huge price tag but these are affordable and work just as well, if not better. Keep it up guys and compete with those companies who have the cheek to rip us off! Your run pods are fantastic.
22 de março de 2023
Resposta da Runbuds
Dear Rita,
Thank you so much for taking the time to share your positive experience with our RunBuds! We're thrilled to hear that you find them fantastic and appreciate the value they offer.
Our team is dedicated to providing high-quality, affordable earphones that deliver excellent performance for running. It's fantastic to know that our Run Pods have met your expectations and even surpassed those of more expensive alternatives.
Your encouraging words motivate us to continue our efforts in offering reliable and reasonably priced products. We're grateful for your support and look forward to accompanying you on many more runs with our RunBuds.
Thank you once again for choosing us and for your kind words. Happy running!
Best regards,
The RunBuds Team
My parcel was inadvertently delivered…
My parcel was inadvertently delivered to the wrong address, RunPods engaged proactively to secure the delivery! Well done!
17 de abril de 2023
Opinião espontânea
Resposta da Runbuds
Dear Paul,
Thank you so much for taking the time to share your experience with us! We're delighted to hear that despite the initial delivery hiccup, our team at RunBuds took proactive measures to ensure you received your parcel. Customer satisfaction is our top priority, and we appreciate your understanding.
If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We value your support and look forward to serving you again in the future.
Best regards,
The RunBuds Team
Answered all my questions + perfect service
Answered all my questions promptly and patiently. They allowed me to try them - perfect - the first pods to stay in through all the bending and gardening that I do. Brilliant. A huge thank you to the team. Would highly recommend talking to these folks.
4 de abril de 2023
Opinião espontânea
Resposta da Runbuds
Dear Mala,
Thank you for taking the time to share your positive experience with our RunPods earphones :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
After problems with my run pods pro I'm…
After problems with my run pods pro I'm extremely satisfied with how Abby has responded and hopefully resolved the issue. She is really helpful and responsive. Thank you
Excellent customer service
10 de abril de 2023
Opinião espontânea
Resposta da Runbuds
Dear Stephen,
Thank you for taking the time to share your positive experience with our RunPods earphones. Glad to hear you found Abby's support as helpful :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to provide exceptional customer service and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
These are grate nice loud and clear…
These are grate nice loud and clear sound I love them would recommend only problem I had id the delivery company stole the first ones but I spoke to the lady on here and she sent more out with royal mail tracked so that it couldn't happen agin and I received then within a couple days thankyou great service and friendly kerry bowers
19 de março de 2023
Resposta da Runbuds
Dear Kerry,
Thank you for taking the time to share your positive experience with our RunPods earphones. Glad to hear you found our support as helpful :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to provide exceptional customer service and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
Best buy ever!
I bought these as the reviews looked good, and couldnt believe that they could be that good at the price they were. But thought it was worth a punt for the price., after all i could always return them!
Well i am absolutely overwhelmed how amazing they are!!
They arrived super speedy, but they are so brilliant!! The sound quality is brilliant and they are so easy to use!!
In fact ive ordered another 2 lots since.. 1 for my partner and 1 for my daughter!
I would highly recommend them., far more superior than much more expensive ones ive bought in the past.. and they actually stay in your ears.
Thank you run pods!! 😊😊😊👍👍🤩
21 de março de 2023
Resposta da Runbuds
Dear Dawn,
Thank you for taking the time to share your positive experience with our RunPods earphones. Glad to hear you love our earphones :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
Great Customer Service
I originally ordered a pair of Runpods Mini. I got on really well with them, found them so easy to use. After only a few uses the right pod stopped working, wouldn't even pair with my phone, yet the left one worked fine. I contacted Runpods via online chat and was guided through troubleshooting, but to no avail. A replacement pair were sent out and I received them a couple of days later. On only my 2nd use of them, halfway through my run, the volume suddenly shot up and then they went silent. I put them on charge and when I went to use them again the right pod wasn't working or pairing with my phone. The left pod was absolutely fine. Again I contacted Runpods and was sent a pair of Runpods Pro as a replacement. I've used these several times now with no issues, hoping they'll do me through the London Marathon. So can't fault Runpods customer service, but there seems to be an issue with one of their products. I wouldn't recommend the Runpods Mini unfortunately.
20 de março de 2023
Resposta da Runbuds
Dear Sarah,
Thank you for taking the time to share your positive experience with our RunPods earphones. Glad to hear you found our customer service of great use.
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. Unfortunately, it seems you received a faulty set of RunPods Mini earphones, which we apologise for! We are always willing to provide a replacement or fix the faulty pair, so glad we could help in that regard by providing the RunPods Pro earphones instead :)
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
Great price for a well made product
Great price for a well made product. Delighted with the level of quality of the ear pods would definitely recommend
19 de março de 2023
Resposta da Runbuds
Dear Alan,
Thank you for taking the time to share your positive experience with our RunPods earphones.
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
Having had a pair previously I ordered…
Having had a pair previously I ordered an additional set. They were lost by the courier. No fault of RunPods who were fantastic in sending out a second pair straight away and, rarely these days, were great with the comms. Thanks Megan.
31 de março de 2023
Opinião espontânea
Resposta da Runbuds
Dear Mark,
Thank you for taking the time to share your positive experience with our RunPods earphones. Glad to hear you found Megan's support as helpful :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to provide exceptional customer service and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
Great customer service but cheap pods.
Great customer service but cheap pods.
The pods do not work with Garmin Watches as the blue tooth in the pods is of poor quality and drop out all the time. The pods are also of poor quality and not worth anything near what you pay. The only reason I have given three stars is because the customer service was good.
9 de março de 2023
Opinião espontânea
Resposta da Runbuds
Hi Phillip,
Thanks for taking the time to leave us a review 🙂
We have tried to message you to see if we could provide you with a replacement to fix the issue you encountered with your earphones! As, we are pleased to see our customers are very happy with the quality of our earphones, and unfortunately it seems you received a faulty unit!
Please get in touch with our team at support@runpods.co.uk, or reply to our emails and we would be more than happy to arrange a replacement for you.
Kind regards,
The Run Pods Team
I bought Runpods but they were too…
I bought Runpods but they were too large for my ears and fell out. Runpod exchanged them for the Runpods Mini which are great. Good service from Megan at Runpods and I'm happy with my new headphones
17 de março de 2023
Opinião espontânea
Resposta da Runbuds
Thank you for taking the time to share your positive experience with our RunPods earphones. We are delighted to hear that you enjoyed our customer service, and we're glad that Megan provided a pleasant experience for you :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to provide exceptional customer service and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
Fast delivery and great customer…
Fast delivery and great customer service. The minis are perfect for my little ears. I returned the regular sized runpods at an Evri drop off shop where I was given a receipt. I received email confirmation that they had been received the next day and then the refund was processed. Very smooth service. Thank you.
17 de março de 2023
Opinião espontânea
Resposta da Runbuds
Dear Stephanie,
Thank you for taking the time to share your positive experience with our RunPods earphones. We are delighted to hear that you enjoyed our customer service, we work hard on delivering fast and effective support, so your words mean a lot :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to provide exceptional customer service and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
FANTASTIC SERVICE AND COMPANY
Absolute brilliant service and customer services were extremely helpful, would recommend to anyone, 5 star service all the way!!!
7 de março de 2023
Opinião espontânea
Resposta da Runbuds
Dear Gary,
Thank you for taking the time to share your positive experience with our RunPods earphones. We are delighted to hear that you enjoyed our customer service, we work hard on delivering fast and effective support, so your words mean a lot :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to provide exceptional customer service and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
Amazing customer service and support
Amazing customer service and support. I got in touch soon after receiving my runpods and the customer service team dealt with the issue swiftly and professionally.
The quality of the product is also fantastic for the price.
1 de março de 2023
Opinião espontânea
Resposta da Runbuds
Dear Image Foundry Studios,
Thank you for taking the time to share your positive experience with our RunPods earphones. We are delighted to hear that you enjoyed our customer service, we work hard on delivering fast and effective support, so your words mean a lot :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to provide exceptional customer service and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
Great customer service and great product!
Great customer service from Esther, providing me a replacement pair. Excellent fit with the different 2 types of ear fitting and great sound quality with the Run Pod Air. Definitely recommend!!
30 de janeiro de 2023
Opinião espontânea
Resposta da Runbuds
Dear Jordan,
Thank you for taking the time to share your positive experience with our RunPods earphones. Glad to hear you found Esther's support as helpful :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to provide exceptional customer service and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
This company gets my approval one…
This company gets my approval one hundred percent. They are responsive and all round great costumer service.
26 de janeiro de 2023
Opinião espontânea
Resposta da Runbuds
Dear James,
Thank you for taking the time to share your positive experience with our RunPods earphones. We are delighted to hear that you enjoyed our customer service, we work hard on delivering fast and effective support, so your words mean a lot :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to provide exceptional customer service and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
Great and very prompt service.
I asked customer services for a pdf copy of the manual for my product as I didn't have one and couldn't find one online. Zoe responded within 24 hours, and sent me exactly what I asked for. Great service - thank you
22 de janeiro de 2023
Opinião espontânea
Resposta da Runbuds
Dear Jenny,
Thank you for taking the time to share your positive experience with our RunPods earphones. Glad to hear you found Zoe's support as helpful :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to provide exceptional customer service and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
Excellent customer service for an…
Excellent customer service for an excellent product. Responded to my query within hours and on a Sunday. Query was resolved in one email. Superb experience
22 de janeiro de 2023
Opinião espontânea
Resposta da Runbuds
Dear Stephen,
Thank you for taking the time to share your positive experience with our RunPods earphones. Glad to hear you found our customer support as very helpful, we really work hard on providing good customer service :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to provide exceptional customer service and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
Super product
Super product, highly recommended, great battery life, great pairing with android phones
6 de janeiro de 2023
Opinião espontânea
Resposta da Runbuds
Dear Brian,
Thank you for taking the time to share your positive experience with our RunPods earphones. It's great to hear that you are enjoying our earphones :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to make our customers happy and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
Ordering was a breeze
Ordering was a breeze, the pods themselves are way better than I expected, such crystal clear sound and so comfortable to wear.
Christmas presents for the kids sorted :)
17 de janeiro de 2023
Opinião espontânea
Resposta da Runbuds
Dear Tony,
Thank you for taking the time to share your positive experience with our RunPods earphones. It's great to hear that you are enjoying our earphones :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to make our customers happy and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.