Ordering and receiving my runbuds was easy and straight forward. No problems and delivered pretty fast. They stay in my ears perfect being over the ear as any other earbuds ive tried never stay in my... Ver mais
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Leia as opiniões dos outros
I had a couple of issues with my order, I wanted a pair of Runbuds minis but I ordered normal ones. I messaged the firm and a lovely girl called Esther sorted everything out for me, I ended up with... Ver mais
I have endless pairs of ear buds all promising to be the best thing that ever happened to me, and mostly, have all been epic fails. Until Run Buds. The sound is great. They are comfortable and don’t f... Ver mais
I bought my wife the RunBuds air in colour pink for her birthday in April. They have provided her a great sound quality and comfort up until last week when the Buds wouldn't hold a charge (thes... Ver mais
Informações sobre a empresa
Escrito pela empresa
RunBuds make wireless earphones, specifically for running!
Informações de contacto
Unit 24 Highcroft Industrial Estate, Enterprise Road, , PO8 0BT, Horndean, Reino Unido
- support@runbuds.co.uk
- runbuds.co.uk
4,5
Excelente
171 opiniões
Sem histórico recente de solicitação de opiniões
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The service is great and the product…
The service is great and the product working well.
27 de dezembro de 2022
Opinião espontânea
Resposta da Runbuds
Dear Piroska,
Thank you for taking the time to share your positive experience with our RunPods earphones. It's great to hear that you are enjoying our earphones :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to make our customers happy and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
Hi these runpods i got are amazing eas…
Hi these runpods i got are amazing easy to set up fantastic sound ,very clear if you put both runpods in its like surround sound and best of all they stay on your ears no messing about with them they automatically canect to you device . if your looking for good quality pods then get these they are amazing good company to deal with good delivery
12 de janeiro de 2023
Opinião espontânea
Resposta da Runbuds
Dear Colin,
Thank you for taking the time to share your positive experience with our RunPods earphones. It's great to hear that you are enjoying our earphones :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to make our customers happy and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
Excellent all round
Easy to use website. Great offer and good delivery time.
Regular communication from the company about the order and even after receiving my delivery.
Product I ordered (Runpod Pro) works excellently. I wanted earpods for running and these fit great even though I wear glasses, never moved at all on a 5K run.
Highly recommended.
4 de janeiro de 2023
Opinião espontânea
Resposta da Runbuds
Thank you for taking the time to share your positive experience with our RunPods earphones. It's great to hear that you are enjoying our earphones and that they fit perfectly with your glasses :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to make our customers happy and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
Impressive aftercare following a minor fault
So I ordered a pair of Runpods Air which arrived within 2 days. On trying to connect this morning, to my phone, there was a fault with the right pod. It wouldn't power up, no matter what I tried.
I followed all the connection issue instructions, but still nothing.
So by using their online chat service (a tad slow initially), i got my issue communicated and a brand new set, on way immediately.
I asked if they could be PDI'd beforehand, and they said, this would be done.
Pretty impressive and quick to resolve the issues. Just waiting on my new set to arrive and be put to the test.
5 de janeiro de 2023
Opinião espontânea
Resposta da Runbuds
Dear Wayne,
Thank you for taking the time to share your positive experience with our RunPods earphones. We are delighted to hear that you enjoyed our customer service, we work hard on delivering fast and effective support, so your words mean a lot :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to provide exceptional customer service and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
Fantastic customer service and…
Fantastic customer service and products. I ordered the Airpods and they arrived well packaged via Evri within a few days. They were for my daughter but unfortunately they were too big so I emailed customer services and a lady called Mel replied straight away. She offered me a refund or to send me the mini version to try. Again they arrived within a few days. My daughter is delighted with the minis as they are designed for smaller ears and are a perfect fit. She tested them before putting them away for Christmas and they sound great. Will definitely buy from Run Pods again. Thank you.
8 de dezembro de 2022
Opinião espontânea
Resposta da Runbuds
Dear Miss CC,
Thank you for taking the time to share your positive experience with our RunPods earphones. We are delighted to hear that you enjoyed our customer service provided by Mel :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to provide exceptional customer service and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
Bought the RunPods Mini for my first…
Bought the RunPods Mini for my first organised 5k Forest run. It literally poured down with rain and yet my RunPods stayed in position perfectly ! Extremely comfortable and the ONLY earphones that have ever fitted a smaller ear like mine! Kelly is amazing for after customer service … friendly and very helpful. Will defo recommend and be back for more! Thank you 😃
23 de novembro de 2022
Opinião espontânea
Resposta da Runbuds
Dear Rebecca,
Thank you for taking the time to share your positive experience with our RunPods earphones. It's great to hear that you are enjoying our earphones on your 5k runs and experienced good customer support from Kelly :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to make our customers happy and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
Great customer service 🙂 The customer service with this company…
The customer service with this company is superb. My recent purchase of these earphones would not connect to my phone, they did at first but after a while kept losing the connection. After contacting the company and doing some troubleshooting test with them, they agreed to send a new pair. I'm just waiting for them to be delivered so that I can enjoy using them.
10 de outubro de 2022
Opinião espontânea
Resposta da Runbuds
Dear Jolly,
Thank you for taking the time to share your positive experience with our RunPods earphones. We are delighted to hear that you enjoyed our customer service, we work hard on delivering fast and effective support, so your words mean a lot :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to provide exceptional customer service and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
Great product and service
Super happy with these earphones and the service received! The product and sound quality is excellent value for the price, long battery life and they do actually stay in your ears when running :) The team were also really quick to respond and kind to send me some replacement ear bud tips when I stupidly lost the previous ones (they do provide spares with the original purchase too). Really happy to recommend this great product and service.
5 de setembro de 2022
Opinião espontânea
Resposta da Runbuds
Dear Jacky,
Thank you for taking the time to share your positive experience with our RunPods earphones. It's great to hear that you are enjoying our earphones and had a good experience with our customer care :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to make our customers happy and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
DO NOT USE. BAD CUSTOMER SERVICE
Hi #runpods thanks for NOT giving me a refund even though I ordered on the 6/9/22 and still haven't received my item. Because it's passed your 14 day refund. Even though you emailed me saying your courier let you down and your happy to using another. where's my money.
Don't us them.
27 de setembro de 2022
Opinião espontânea
Resposta da Runbuds
Dear Andrew,
Thank you for taking the time to provide your feedback. We're sorry to hear that your experience with us fell short of your expectations. We take all feedback seriously and will work to address the issue.
Unfortunately, Evri had a delay in the shipment. However, we were willing for you to still send your order back for a full refund. However, we did not hear anything back from you?
We would love the opportunity to make it right. Please reach out to us directly at support@runpods.co.uk so we can discuss the issue further.
Thank you again for your feedback.
Kind regards,
The RunPods Team
Refund & exchange …
I have recently ordered new earphones for exercise, the earphones i ordered were runpod airs and they arrived very quickly.
I realised they were the wrong size so i emailed the team about my problem and they suggested i could switch for the runpod minis which was suitable for smaller ears. If i still wasn’t satisfied with the runpod minis they would give me a full refund.
They sent over the new earphones straight away with no hastle, they were also very polite and helpful.
2 de setembro de 2022
Opinião espontânea
Resposta da Runbuds
Dear Poppy,
Thank you for taking the time to share your positive experience with our RunPods earphones. We are delighted to hear that you enjoyed our customer service, we work hard on delivering fast and effective support, so your words mean a lot :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to provide exceptional customer service and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
Company were very good to deal with and…
Company were very good to deal with and product was better than expected 👌
31 de agosto de 2022
Opinião espontânea
Resposta da Runbuds
Dear Steven,
Thank you for taking the time to share your positive experience with our RunPods earphones. We are delighted to hear that you enjoyed your service from us!
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to provide exceptional service and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
Brilliant service from the Run Pods…
Brilliant service from the Run Pods team. Good set of pink headphones so far and great value for the money and will definitely order again in future.
30 de agosto de 2022
Opinião espontânea
Resposta da Runbuds
Dear Avani,
Thank you for taking the time to share your positive experience with our RunPods earphones. We are delighted to hear that you enjoyed our customer service, we work hard on delivering fast and effective support, so your words mean a lot :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to provide exceptional customer service and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
SCAM - Must read
I originally ordered from Ryme Audio (previous name before re-brand) in Nov 2021. Fast forward May 2022, the Ryme Pro Sports stop working. I tried to contact them but after some investigating on Companies House, Ryme Audio was dissolved in March 2022. Soon after, I find an identical Instagram page with the same products but under a different name...Run Pods. After contacting Run Pods, they offered me a 'goodwill' discount and refuse to offer me a full refund or replacement. In summary, this is a company which sells sub-par products at inflated prices and uses snazzy marketing to entice a purchase. After several months they rebrand and flog out the same products to avoid refund liability. All info can be found on Companies House.
1 de agosto de 2022
Opinião espontânea
Resposta da Runbuds
Dear Toko,
Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you've experienced. We deeply regret that your Ryme Pro Sports stopped working, and we acknowledge the frustration you must be feeling.
We want to assure you that we take customer concerns seriously, and we are committed to resolving this issue promptly. We appreciate your diligence in researching our company's status on Companies House and understand the confusion arising from our rebranding process.
To address your concerns, we would like to extend a replacement for your Ryme Pro Sports, with our new RunBuds Pro earphones. We understand the importance of delivering high-quality products and ensuring customer satisfaction. Please contact our customer service team at support@runbuds.co.uk, and we will expedite the resolution process for you.
Once again, we apologize for any inconvenience caused, and we appreciate your patience as we work to rectify the situation.
Best regards,
The RunBuds Team
Superb customer service
I bought a set of Runpods for my partner as a gift. Unfortunately the packaging got a bit crushed in transit and when we opened them up the plastic case had become damaged. The earphones were fine so I sent off an email detailing the issue with the broken case. Within an hour there was a new case on its way to me. This was such a pleasant surprise! Excellent customer service, and the product is good too!
29 de julho de 2022
Opinião espontânea
Resposta da Runbuds
Dear Tom,
Thank you for taking the time to share your experience with our RunPods, and we're delighted to hear that despite the packaging hiccup, you found our customer service to be excellent.
We sincerely apologize for any inconvenience caused by the damaged packaging, and we appreciate your prompt communication about the issue. We're thrilled to have swiftly addressed the matter by sending a new case within an hour. Ensuring our customers' satisfaction is our top priority, and it's rewarding to know that our efforts were a pleasant surprise for you.
We're glad you find our product good, and we're committed to maintaining the quality of both our earphones and customer service. If you ever have further feedback or inquiries, please don't hesitate to reach out.
Thank you for choosing RunBuds, and we hope your partner enjoys their gift!
Warm regards,
The RunBuds Team
Great experience
Great experience, fantastic headphones and the customer service is second to none. Would definitely recommend and they never fall out!
26 de julho de 2022
Opinião espontânea
Resposta da Runbuds
Dear Dr Shahenaz,
Thank you so much for taking the time to share your positive experience with our RunBuds! We're thrilled to hear that you find our headphones fantastic and that our customer service has left a lasting impression. Your recommendation means a lot to us.
We're delighted to know that the headphones stay securely in place during your runs, providing the reliability you deserve. If there's anything else we can do to enhance your experience further, please feel free to reach out.
Thank you for choosing RunBuds, and happy running!
Best regards,
The RunBuds Team
Confidence is restored
I recently bought a pair of runpods & waited for the delivery which never came... 9 days later still nothing so I emailed customer service as there are no phone numbers only an email address which I had to wait a few days for a response ( At this point I thought I was truly scammed)
Customer service replied stating my runpods must of got lost at the delivery office & would send out a new pair for me ( I was just delighted I received a reply at this point)
48hrs later my replaced runpods were delivered in excellent condition & awesome quality to wear & listen too... My star rating went from 1 star too 4 stars.
1 star knocked off due to 'Slow communication' though over all a very happy customer
Thankyou once again for the speedy redelivery 👍
22 de julho de 2022
Opinião espontânea
Resposta da Runbuds
Dear Mark,
Thank you for taking the time to share your positive experience with our RunPods earphones. We are delighted to hear that you enjoyed our customer service :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to provide exceptional service and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
This company have been fantastic
This company have been fantastic, had an issue with Evri on delivery but they promptly sent out another pair through Royal Mail which arrived within a couple days, to the Highlands!
Great product and a gift to my husband for his birthday and he loves them.
Secure and great for running
16 de maio de 2022
Opinião espontânea
Resposta da Runbuds
Dear Stephanie,
Thank you so much for taking the time to share your positive experience with RunBuds! We're thrilled to hear that we could promptly resolve the delivery issue with Evri by sending out another pair through Royal Mail, and that they reached the Highlands so quickly.
It's heartwarming to know that the earphones made for a great birthday gift, and we're delighted to hear that your husband loves them. We always strive to provide secure and high-quality products, especially designed for running.
Your feedback is truly appreciated, and we look forward to serving you with excellence in the future. If there's anything else we can do for you, feel free to let us know.
Happy running!
Best regards,
The RunBuds Team
Great service & product
Great service , delivery , packaging etc .
A present for my daughter , she wears them in the gym & loves them .
6 de maio de 2022
Opinião espontânea
Resposta da Runbuds
Dear Maya,
Thank you so much for taking the time to share your positive experience with RunBuds! We're thrilled to hear that you found our service, delivery, and packaging to your satisfaction.
It's fantastic to know that the earphones made for a great present for your daughter, and she enjoys wearing them in the gym. We strive to deliver products that enhance the overall experience, and it warms our hearts to hear about her satisfaction.
If you ever have any further feedback or if there's anything else we can assist you with, please feel free to reach out. We appreciate your support and look forward to continuing to provide excellent products and service.
Best regards,
The RunBuds Team
I bay for my self and perfect
I bay for my self and perfect. I'm happy about that.
5 de maio de 2022
Opinião espontânea
Resposta da Runbuds
Dear Mrs Vladislava,
Thank you for choosing RunBuds! We're delighted to hear that you purchased our earphones for yourself and that they've met your expectations. Your happiness is our ultimate goal. If you ever have any feedback or suggestions, feel free to share them with us. We appreciate your support and look forward to continuing to provide you with excellent products.
Best regards,
The RunBuds Team
Cheap But Good Quality…
Really Liked These Earphones They Have Hooks On Them So You Can Headbang To Hearts Content - Sound Qualites Good They Are Loud. Blu Tooth With Facebook And Phones Calls Is Ace. Battery Lives Good The Charging Case Isn't The Best Thing. But Good Enough To Do It's Job And is Perfectly Ok. For It's Money. I Mean What is The Point Paying 500 Pound For Some Booooose When They Can Still Become Last Years Model And........... In A Club Or Nightout You Can Lose Them? Lose These. Just Buy Another Pair Cheaply Also FAST Delivery Too,,,,,,,
5 de maio de 2022
Opinião espontânea
Resposta da Runbuds
Dear Robert,
Thank you for taking the time to share your positive experience with our RunPods earphones. We are delighted to hear that you enjoyed your earphones and our affordable prices :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to provide exceptional service and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
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