Ordering and receiving my runbuds was easy and straight forward. No problems and delivered pretty fast. They stay in my ears perfect being over the ear as any other earbuds ive tried never stay in my... Ver mais
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Leia as opiniões dos outros
I had a couple of issues with my order, I wanted a pair of Runbuds minis but I ordered normal ones. I messaged the firm and a lovely girl called Esther sorted everything out for me, I ended up with... Ver mais
I have endless pairs of ear buds all promising to be the best thing that ever happened to me, and mostly, have all been epic fails. Until Run Buds. The sound is great. They are comfortable and don’t f... Ver mais
I bought my wife the RunBuds air in colour pink for her birthday in April. They have provided her a great sound quality and comfort up until last week when the Buds wouldn't hold a charge (thes... Ver mais
Informações sobre a empresa
Escrito pela empresa
RunBuds make wireless earphones, specifically for running!
Informações de contacto
Unit 24 Highcroft Industrial Estate, Enterprise Road, , PO8 0BT, Horndean, Reino Unido
- support@runbuds.co.uk
- runbuds.co.uk
4,5
Excelente
171 opiniões
Sem histórico recente de solicitação de opiniões
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Run pods…
Had run pods bought for me by my daughter
Sound quality is excellent
Fit is good
Lightweight and charge time meets all my needs
Neat case simple to use
Would recommend these pods for jogging and the treadmill
5 de maio de 2022
Opinião espontânea
Resposta da Runbuds
Dear Brian,
Thank you for taking the time to share your positive experience with our RunPods earphones. It's great to hear that you are enjoying our earphones and the sound quality in particular :)
Your positive feedback means a lot to us and we are thrilled to have exceeded your expectations. We are always striving to make our customers happy and your review reinforces the hard work we put in every day.
Thank you for choosing our earphones and for your kind words. We look forward to seeing you again soon.
Kind regards,
The Run Pods Team
Avoid at all costs
Awful - avoid at all costs.
Website looks snazzy and legit but you fight for your goods.
My order was waiting nearly 2 weeks for despatch. I tried contacting the quite frankly useless customer support with no joy. magically as soon as I got PayPal involved for dispute my item was shipped and arrived.
Don't waste your time with this scam shop elsewhere
EDIT - runpods have now been in touch offering a free pair to change this review. Sadly the whole experience means I have no trust left in the brand and will not be accepting or amending positively.
11 de abril de 2022
Opinião espontânea
Resposta da Runbuds
Dear Thuddingdrum,
We genuinely appreciate your feedback and apologize for the inconvenience you faced. It's disheartening to hear about the delay and communication challenges you encountered.
We understand your frustration and want to express our sincere apologies for the inconvenience caused. We acknowledge the need for improvement in our customer support responsiveness and order fulfillment process.
Regarding the resolution attempt, we're sorry that the overall experience has left you with a lack of trust in our brand. We genuinely wanted to make amends and offer a free pair as a gesture of goodwill.
While we respect your decision, we hope you'll reconsider in the future. We're committed to learning from this experience and enhancing our services.
If there's anything specific we can do to address your concerns or improve your perception of our brand, please let us know. We value your feedback and take it seriously as we strive to provide a better experience for our customers.
Thank you for bringing this to our attention.
Best regards,
The RunBuds Team
Never received my purchase!
Edit: My RunPods eventually arrived a few days after writing this review. The setup was easy and the sound quality is good. As an apology for the stress of the original order, RunPods sent me a second pair for free. These arrived within a few days of dispatch and are as good as the first pair.
Hopefully the company have sorted themselves out and are now on top of their dispatches and responses to their customers, because their product is actually pretty good!
Original post: I ordered some earphones over 2 weeks ago, they say it only takes 4-7 working days to arrive but I haven’t even had a dispatch notification. I have tried contacting them several times using their “customer support” email address to try and find out where my items are but I’ve had no response. The website looks legitimate but when I went to find them elsewhere on the internet it’s like they don’t exist!? I feel cheated and stupid for buying from a company without fully looking into them first! :-(
5 de abril de 2022
Opinião espontânea
Resposta da Runbuds
Dear Iona,
We appreciate you updating your review and providing valuable feedback on your experience with RunPods.
We sincerely apologize for the delay and any inconvenience caused during the original order. We're pleased to hear that your RunPods eventually arrived, and you found the setup easy with good sound quality.
To express our regret for the initial stress, we sent you a second pair for free, and we're delighted that they met your expectations.
Regarding the dispatch and response times, we acknowledge the delay in our communication and dispatch process. Rest assured, we have taken steps to improve our operations and ensure a more efficient and timely service for our customers.
Your insights are crucial, and we appreciate your patience and understanding. If you have any further concerns or queries, please don't hesitate to reach out. We're committed to continuously enhancing our service and providing a positive experience for our customers.
Thank you for your feedback and for giving us the opportunity to address your concerns.
Best regards,
The RunPods Team
fake, scammers
Do not use, scammers, you will not receive for order. No contact number available no address available
2 de abril de 2022
Resposta da Runbuds
Dear Kasim,
We're genuinely sorry to hear about the challenges you've encountered with your order experience. We understand the frustration, and we want to assure you that your satisfaction is our priority.
Firstly, we apologize for any inconvenience caused by the lack of contact information. We're committed to resolving this issue promptly. Please reach out to our customer support at support@runbuds.co.uk so we can investigate and address your concerns. We are dedicated to ensuring that you receive the service and products you deserve.
Once again, we apologize for any inconvenience you've faced, and we appreciate your patience as we work to make things right.
Best regards,
The RunBuds Team
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