There seems to be a bit of a communication issue when a customer wants to cancel an order. Before my order had been dispatched I sent an email to cancel it but 24 hours later it was dispatched. The re... Ver mais
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My new Heston Blumenthal scales are superb. So accurate and easy to use. I wish I’d bought them years ago! Delivery by Yodel was a bit of a nightmare though. Not easy to get in touch with. Also… it... Ver mais
The product is made of good quality plastic and does look quite solid.i have only used it for spice and saffron (and not coffee) and it does the job perfectly to grind. However, the only point for whi... Ver mais
Bought a Frying pan with what i thought had a 10 year guarantee,but only if you register? After 13 months pan faulty but not under warranty.Ony in the very small print does it mention register.Would e... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Salter
Escrito pela empresa
Salter is a name loved and trusted by generations. For over 260 years, Salter have been manufacturing precision technology for the home, making us the UK's No.1 brand for domestic weighing scales. Remaining at the forefront of innovation, Salter now combines electrical, cookware and housewares, including scales, to deliver a full coordinated collection to suit every home.
See our latest ranges for yourselves @salteruk on Instagram, SalterUK on Facebook, or via our website Salter.com
Get in touch
Our friendly and efficient customer service team are happy to help with any queries, just head to www.Salter.com and start a live chat.
Salter
Escrito pela empresa
- The oldest British housewares brand
- Salter has been built on family values and for 260 years we have proudly brought people together. Whether it’s baking for the family with a Salter scale or sharing special moments over a cup of tea poured from a Salter kettle, Salter offers a range of products to make family life that little bit easier. Offering a promise of quality and reliability across our scales, kitchen appliances, cookware and bakeware, Salter delivers award winning ranges for every home.
Our Shipping & Guarantee Policies
Free shipping & 12 months guarantee
Informações de contacto
Victoria Street, OL9 0DD, Oldham, Reino Unido
- salter.com
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
we have order other products from you…
we have order other products from you before. all have bin very good. and quickly sent out thanks.
Simply Powerful
It does what was described. This electric hand blender saved time because it is powerful. The company's services were good as they replied fully to my questions before my purchase.
Product arrived in a timely manner and…
Product arrived in a timely manner and was well packaged.
Domestic scales appear to operate efficiently and trust the accuracy is maintained in the years ahead!
Good and easy
Great products
We had a slight fault with our toaster…
We had a slight fault with our toaster and after emailing Salter, they were very helpful and replaced the item. Within a week we had received it and all the time had updates from Salter telling us it had been dispatched and even heard from them once it had been delivered.
Faults happen in electrical appliances, none of which was their fault but it was rectified immediately. This will not stop us from buying from them in the future.
This is a great company and I would recommend them.
Bought a Salter pan to keep for when my…
Bought a Salter pan to keep for when my new induction hob would be up and running. However it doesn’t work on induction although it clearly states below that it does. Contacted Salter and they won’t help as they told me to return it to the store. I didn’t keep the receipt as I didn’t envisage any issue as it’s not an electrical product. So I ended up wasting my money. Salter should at least have arranged to collect the product for examination but they don’t seem to care. Dreadful company.

Resposta da Salter
Delivery not up to par item fine
Excellent customer service!!
I had originally sent an email because it was a Saturday but then tried the online chat on Monday morning. I was helped immediately on the online chat, only took about 5 minutes to get to the bottom of the issue. I then also received an email in response to the one I sent on Saturday later on Monday morning, I've never had an enquiry to a company replied to so quickly before! I especially appreciate it as we move house in a couple of days and needed it resolved asap. I would 100% recommend Salter based on their customer service alone, it's a bonus that their products are great!
Arrived very quickly but was…
Arrived very quickly but was disappointing that the unit was incomplete - it would have been useful to know when purchasing that the inner part was sold separately
It was easy to order online and my…
It was easy to order online and my toaster and kettle arrived in a very timely manner. They look lovely in my kitchen and both work as expected.
A great addition to any kitchen
A great addition to any kitchen
Simple and easy to use
This is my second one - unfortunately I dropped one in the sink !
scales work well.
the scales arrived promptly and are working well.
we are pleased with the smaller scales as they were needed for bread making. would recommend for anyone looking to measure smaller amounts, the regular scales are not accurate enough.
This was a replacement for a much more…
This was a replacement for a much more expensive competitor and I am so impressed. It's a fraction of the price but performs equally well but with more choice of usage.
It's also easier to clean.
I highly recommend it.
Frustrating
The scales did not work on arrival. The chat bot is the worst and I can’t work out how to return them. Really frustrating experience. Boo.

Resposta da Salter
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