Salter Opiniões 11 643

TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

There seems to be a bit of a communication issue when a customer wants to cancel an order. Before my order had been dispatched I sent an email to cancel it but 24 hours later it was dispatched. The re... Ver mais

Classificada 5 em 5 estrelas

My new Heston Blumenthal scales are superb. So accurate and easy to use. I wish I’d bought them years ago! Delivery by Yodel was a bit of a nightmare though. Not easy to get in touch with. Also… it... Ver mais

Classificada 4 em 5 estrelas

The product is made of good quality plastic and does look quite solid.i have only used it for spice and saffron (and not coffee) and it does the job perfectly to grind. However, the only point for whi... Ver mais

Classificada 5 em 5 estrelas

Bought a Frying pan with what i thought had a 10 year guarantee,but only if you register? After 13 months pan faulty but not under warranty.Ony in the very small print does it mention register.Would e... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de artigos domésticos
  2. Loja de bancadas
  3. Loja de utensílios de cozinha

Sobre Salter

Escrito pela empresa

Salter

Salter is a name loved and trusted by generations. For over 260 years, Salter have been manufacturing precision technology for the home, making us the UK's No.1 brand for domestic weighing scales. Remaining at the forefront of innovation, Salter now combines electrical, cookware and housewares, including scales, to deliver a full coordinated collection to suit every home.

See our latest ranges for yourselves @salteruk on Instagram, SalterUK on Facebook, or via our website Salter.com

Get in touch

Our friendly and efficient customer service team are happy to help with any queries, just head to www.Salter.com and start a live chat.

Salter

Escrito pela empresa

The oldest British housewares brand
Salter has been built on family values and for 260 years we have proudly brought people together. Whether it’s baking for the family with a Salter scale or sharing special moments over a cup of tea poured from a Salter kettle, Salter offers a range of products to make family life that little bit easier. Offering a promise of quality and reliability across our scales, kitchen appliances, cookware and bakeware, Salter delivers award winning ranges for every home.

Our Shipping & Guarantee Policies

Free shipping & 12 months guarantee

We provide free delivery to our customers on all orders over £15, we also offer a standard 12 month guarantee on all purchases with 15 years guarantee on scales subject to terms and conditions.

Informações de contacto

  • Victoria Street, OL9 0DD, Oldham, Reino Unido

  • salter.com

4,4

Excelente

TrustScore: 4.5 em 5

12 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 97% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Simply Powerful

It does what was described. This electric hand blender saved time because it is powerful. The company's services were good as they replied fully to my questions before my purchase.

23 de março de 2026
Classificada 5 em 5 estrelas

We had a slight fault with our toaster…

We had a slight fault with our toaster and after emailing Salter, they were very helpful and replaced the item. Within a week we had received it and all the time had updates from Salter telling us it had been dispatched and even heard from them once it had been delivered.
Faults happen in electrical appliances, none of which was their fault but it was rectified immediately. This will not stop us from buying from them in the future.
This is a great company and I would recommend them.

23 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Bought a Salter pan to keep for when my…

Bought a Salter pan to keep for when my new induction hob would be up and running. However it doesn’t work on induction although it clearly states below that it does. Contacted Salter and they won’t help as they told me to return it to the store. I didn’t keep the receipt as I didn’t envisage any issue as it’s not an electrical product. So I ended up wasting my money. Salter should at least have arranged to collect the product for examination but they don’t seem to care. Dreadful company.

31 de março de 2026
Opinião espontânea
logótipo da Salter

Resposta da Salter

Good Morning Patrizia,
We’re very sorry to read about your experience and understand how frustrating this must have been, especially when you’d planned ahead for your new induction hob.
All Salter induction-suitable cookware is tested to meet induction requirements, so we’re sorry to hear this pan did not perform as expected. When a product is purchased through a third-party retailer, our process is to advise returning it to the store of purchase within the first 12 months of purchase.
That said, we do genuinely care about feedback, as it helps us review both our product performance and how clearly our advice is communicated. We’d welcome the opportunity to look into this further and see if there’s anything more we can do to help.
Please be assured that we have reached out to you directly via email to look into this further.
Thank you for taking the time to share your experience, we’re sorry it didn’t meet expectations and appreciate you raising your concerns.
Best regards,
Aleksandra

Classificada 5 em 5 estrelas

Excellent customer service!!

I had originally sent an email because it was a Saturday but then tried the online chat on Monday morning. I was helped immediately on the online chat, only took about 5 minutes to get to the bottom of the issue. I then also received an email in response to the one I sent on Saturday later on Monday morning, I've never had an enquiry to a company replied to so quickly before! I especially appreciate it as we move house in a couple of days and needed it resolved asap. I would 100% recommend Salter based on their customer service alone, it's a bonus that their products are great!

30 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

scales work well.

the scales arrived promptly and are working well.
we are pleased with the smaller scales as they were needed for bread making. would recommend for anyone looking to measure smaller amounts, the regular scales are not accurate enough.

9 de março de 2026
Classificada 1 em 5 estrelas

Frustrating

The scales did not work on arrival. The chat bot is the worst and I can’t work out how to return them. Really frustrating experience. Boo.

22 de março de 2026
logótipo da Salter

Resposta da Salter

Good Morning,
Thank you for sharing your feedback. We're really sorry to hear that your scales weren’t working on arrival and that you found the chatbot difficult to navigate, this isn’t the experience we want for our customers.
We’ve reached out to you directly so we can assist you with this and make the return process as quick and straightforward as possible.
Best regards,
Aleksandra

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