Salter Opiniões 11 642

TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

There seems to be a bit of a communication issue when a customer wants to cancel an order. Before my order had been dispatched I sent an email to cancel it but 24 hours later it was dispatched. The re... Ver mais

Classificada 5 em 5 estrelas

My new Heston Blumenthal scales are superb. So accurate and easy to use. I wish I’d bought them years ago! Delivery by Yodel was a bit of a nightmare though. Not easy to get in touch with. Also… it... Ver mais

Classificada 4 em 5 estrelas

The product is made of good quality plastic and does look quite solid.i have only used it for spice and saffron (and not coffee) and it does the job perfectly to grind. However, the only point for whi... Ver mais

Classificada 5 em 5 estrelas

I wanted a User Manual for my recently purchased bathroom scales. I wasn't able to obtain one via the website however i received one via an email to the Company within 24 hours. Great service in my op... Ver mais

Informações sobre a empresa

  1. Loja de artigos domésticos
  2. Loja de bancadas
  3. Loja de utensílios de cozinha

Sobre Salter

Escrito pela empresa

Salter

Salter is a name loved and trusted by generations. For over 260 years, Salter have been manufacturing precision technology for the home, making us the UK's No.1 brand for domestic weighing scales. Remaining at the forefront of innovation, Salter now combines electrical, cookware and housewares, including scales, to deliver a full coordinated collection to suit every home.

See our latest ranges for yourselves @salteruk on Instagram, SalterUK on Facebook, or via our website Salter.com

Get in touch

Our friendly and efficient customer service team are happy to help with any queries, just head to www.Salter.com and start a live chat.

Salter

Escrito pela empresa

The oldest British housewares brand
Salter has been built on family values and for 260 years we have proudly brought people together. Whether it’s baking for the family with a Salter scale or sharing special moments over a cup of tea poured from a Salter kettle, Salter offers a range of products to make family life that little bit easier. Offering a promise of quality and reliability across our scales, kitchen appliances, cookware and bakeware, Salter delivers award winning ranges for every home.

Our Shipping & Guarantee Policies

Free shipping & 12 months guarantee

We provide free delivery to our customers on all orders over £15, we also offer a standard 12 month guarantee on all purchases with 15 years guarantee on scales subject to terms and conditions.

Informações de contacto

  • Victoria Street, OL9 0DD, Oldham, Reino Unido

  • salter.com

4,4

Excelente

TrustScore: 4.5 em 5

12 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 97% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Dangerous clip on handles

Change my three star review to a five-star review due to the excellent response from the customer service team.
I will leave the review here but you have definitely given me a five-star experience.
thank you for doing your best to resolve the issue it is much appreciated.

Although that products are good quality I keep having to replace my saucepan handles which clip on and off.
Although a good idea in principle they seem so dangerous moving around with boiling hot pans not knowing whether the handles will break or not.
got to with my set both have broken had to purchase another two handles.
Just dangerous but I can't afford to buy a normal set of saucepans now I invested in these ones.
Please can we look into this design both have cracked in the same place.

5 de abril de 2026
Opinião espontânea
logótipo da Salter

Resposta da Salter

Good Morning,
Thank you for taking the time to share such detailed feedback. We’re really sorry to hear about the worry and inconvenience you’ve experienced, especially when cooking with hot pans, we understand why this would be concerning.
We appreciate your kind comments about the overall quality of the products, and we recognise that removable handles are intended to offer flexibility and space‑saving benefits. We’re sorry to hear that, in your experience, the handles haven’t met your expectations and that this has caused you frustration and concern over time. Your comments about the cracking occurring in the same place are particularly helpful.
While we can’t comment on individual product issues in this space, please be assured that feedback like yours is taken seriously and is shared with the relevant teams for review as part of ongoing product evaluation and development. Safety and customer confidence are extremely important to us.
Please be assured that we have requested your details so that we may assist you further.
Thank you again for raising this.
Kind Regards,
Emily

Classificada 5 em 5 estrelas

Super quick delivery, great scales

Super quick delivery, as well as dispatch, which is pretty rare.
The scales themselves are great:

- Connects easily every time to my phone
- Gives consistent readings, no random jumps or decreases in weight or fat. Helps that I weigh myself most days, so I can see trends over time, which is what matters.
- Lots of info to use, as getting in healthy shape is about body composition, not just losing weight of any form.

One thing that could make the app better would be for it to give you some info about what each of the metrics means. Edit: There is info, it’s on the main Measuring section.
And there’s no heart rate info in the app, even though the scales can apparently measure it.

All round great scales, that I’ve been using around 3 months, and an improvement over my Hume and older Withings ones.

15 de fevereiro de 2026
Classificada 4 em 5 estrelas

Wok replacement

Eventually Salter replaced my Wok. Katie from Customer service showed a level headed and customer focussed
response to my issue.

3 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

good little timer

good little timer that measures hours, minutes and seconds, and the volume of the beep is adjustable - a nice touch. Quite heavy, but a replacement for my pocket one which still counts down (or up) the time but whose beep has gone silent.

20 de março de 2026
Classificada 3 em 5 estrelas

the kettle has already broken

the kettle has already broken

20 de março de 2026
logótipo da Salter

Resposta da Salter

Good Morning,
Thank you for taking the time to leave a review. We’re very sorry to hear that your kettle has already broken, we completely understand how disappointing and frustrating this must be, especially so soon after purchase.
This is not the level of quality or reliability we aim to deliver, and we apologise for the inconvenience caused.
We’d really like the opportunity to put this right for you.
Please be assured that I have reached out to you directly to offer further assistance.
Your feedback is important to us and helps us improve both our products and service going forward.
Kind Regards,
Emily

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