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The customer service is helpful understanding and productive a credit to the company
A product I required replaced was delivered with iexceptional speed so impressed!
Katie G deserves a mention thank you for making my experience hassle feee

Answered everything I asked quickly, clearly and politely ! I have no complaints with the customer service!

Great sevice .10 out of 10 .great company to deal with .definitely recommend. And use again

When I put a new battery in my (elderly digital) bathroom scales they displayed F99 & didnt work.
The Salter website was no help (this is why this review is only 4*.
I contacted Chat, Fantastic. They deserve 8* at least. Nat West take note.
They answered quickly (!) used excellent English (!!) and after asking sensible questions determined the scales were dead. And offered to send me a replacement, FOC .
Either a dream or absolutely amazing response by this company.

I bought a hoover and it stopped working after 1.5 years we hadnt purchased or registered the warranty. However Hussain in the customer services team was exceptional and very helpful. He helped resolve the issue giving us a refund and overall leaving us as very happy customers

Had a problem with my wok. Russell Hobbs sorted it very efficiently. Customer Service was very good. All my other pans are very nice.

God customer support

We recently purchased a Salter toaster, kettle and verticook air fryer and loving them. Highly recommended.

My microwave arrived dented due to delivery, and I contacted customer service. I received a prompt response, and they sent me a replacement the very next day. I’m absolutely delighted with the service I received. Thank you so much to the Salter customer service team, Katie G, Michael B, and Emily P. You truly went above and beyond. You have a customer for life.

If Salter has a billion customers, I’m one of them. If Salter has one customer, it’s me. If Salter has zero customers I’m dead 💕

Quick dispatch of goods and response to emails/enquiry

Pleasant response as well

Unfortunately let down by Yodel on the first dispatch but glad 2nd dispatch was sent and delivered promptly

We had a problem with a pan lid and the customer service was really good they got a courier to picked up the pans and replaced the pans with another set the service was really good keeping in touch with regular emails

Amazing company to deal with. A wheel broke off my the vacuum (100% my fault) and they kindly replaced the full floor brush unit, 2 years after purchase.

As soon as I contacted lidl to report my faulty item the person was very helpful and got it sorted straight away thankyou so much ❤️

Excellent supplier, very good communication and quick responses, would recommend!

I bought a hoover through tic tok handle was flimsy it was bending they asked for pictures before I could sort out sending them as I. Needed help sending them im no good with technology the handle broke so hoovers useless avoid this company at all costs they don't seem to care

Very friendly and helpful chat. Expected AI, but there were real and really friendly and competent persons - I guess.
And the result is perfect.
Thank you very very much

Delivery has taken a while but Alex (Customer rep) has dealt with it quickly.

Bought a salter kettle via Amazon - change my mind returned the item - to date have been waiting 10 days for a refund… not very good customer service….