Der Kundenservice ist miserabel, nach einem Monat sind die zwei Kinderkonten immer noch nicht freigegeben. Für meine 13-jährige Tochter verlangen sie doch tatsächlich einen Familienstandsänderungsnach... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
Update der Bewertung aufgrund deutlicher Verbesserung! Meiner letzten Bewertung (Licht und Schatten) kann man entnehmen, dass ich zu Beginn 2024 nicht sehr zufrieden war. Daran hat sich grundle... Ver mais
Bin schon länger hier und es funktioniert alles, von sofortüberweisung bis zu einer sparplan Ausführung, sowie Auszahlungen anstandslos. Derzeit überlege ich noch ein Kinderdepot zu öffnen. Schade... Ver mais
A empresa respondeu
Ottimo broker! L’app è semplice e intuitiva. Adesso che è diventata anche a regime amministrato non la batte più nessuno! Poi la cosa che trovo più comoda sono gli addebiti diretti nel conto corrente... Ver mais
Informações sobre a empresa
Escrito pela empresa
Scalable Capital is a leading bank that empowers people in Europe to shape their own finances. Scalable Capital makes it easy and affordable for clients to invest professionally in stocks, ETFs, cryptocurrencies, and derivatives and set up savings plans. Attractive interest, loans, and private equity complement the range of products and services. With the European Investor Exchange, Scalable Capital offers an exchange specifically for retail investors. More than one million clients already have a total of more than €40 billion on the platform. Founded in 2014, Scalable Capital now employs over 700 people across Munich, Berlin, Vienna, Milan, and London. Together with the founding and management team led by Erik Podzuweit and Florian Prucker, Scalable Capital is building the next generation of financial services. Further information at: www.scalable.capital.
About Scalable Capital
Escrito pela empresa

- Personalised & Diversified
- We provide personalised, globally-diversified ETF-portfolios designed to create long-term wealth.
- Cost-Efficient.
- To do this, we select the best and most cost-efficient Exchange Traded Funds (ETFs).
- Your Risk Under Control.
- We monitor and manage your portfolio continuously with our proprietary risk management technology.
Informações de contacto
München & Berlin & London, Alemanha
- service@scalable.capital
- scalable.capital
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
"Wealth" Portfolio richtig klasse
Ich finde das "Wealth" Portfolio richtig gut, die Rendite ist stark, der Ablauf zur Einrichtung recht unkompliziert. Auch das Tagesgeld war kurzfristig sehr interessant, mit aktuell 2,6% Zinsen immer noch recht konkurrenzfähig ;) Weiter so, ich bin zufrieden.

Resposta da Scalable Capital

Resposta da Scalable Capital
Ottima esperienza
Ottima esperienza, investo tramite i loro servizi da più di due anni ormai, e su ogni aspetto lo trovo intuitivo e facile da usare, con commissioni ridicule o nulle sopra 250€, conto deposito e tutti gli altri servizi ottimi, oltre tutto, a differenza di quello che dice qualcuno, tramite la loro mail di assistenza dedicata, ho sempre avuto le risposte che cercavo in tempi brevi, continuate così
Hola soy Lola pues estoy muy contenta…
Hola soy Lola pues estoy muy contenta es muy sencilla y está todo a mano. Gracias 😊
Keine Kommunikation der neuen Ordergebühren
Die neuen Ordergebühren bei Gettex in Höhe von 2 Euro pro Trade wurden nicht ausreichend kommuniziert. Weder in der App noch als per Email hat man vorher eine Info darüber bekommen...

Resposta da Scalable Capital
Facile da usare
Facile da usare; grafiche belle e minimal, ma complete; anche se in regime dichiarativo, fornisce un’ottima rendicontazione annuale! Ottima piattaforma su cui investire!
Unexpected fees, payment issues, and no response from customer support
I have been a customer of Scalable Capital since February 2023 and upgraded to the Prime+ membership in June 2026. Unfortunately, I have experienced several issues that have raised concerns about the reliability of the platform and its customer service.
One of my main concerns is the calculation of transaction fees. I have experienced situations where I invested more than €250 in an ETF (via EIX) but was still charged a €0.99 transaction fee, despite my understanding of the Prime+ conditions.
What concerns me even more is that I have experienced similar issues with my child's account. Investments of more than €250 in eligible Prime ETFs have also apparently been charged a transaction fee. This makes me question whether there may be a broader issue with the system's fee calculation rather than an isolated incident.
I have also experienced problems with my savings plan payment method. I changed my payment method from direct debit from my N26 a/c to my Scalable Capital clearing account, and the new method worked correctly for some time. However, this time, the system later unexpectedly attempted to take the money from my N26 account again, despite my previous settings.
This was particularly frustrating because I was not expecting the money to be taken from that account and now face penalties from N26 as a result, really!!
I understand that technical or human errors can happen. However, when a financial platform is responsible for handling customers' investments and assets, I believe that transaction fees and payment instructions must be processed accurately and reliably.
The most disappointing part of my experience has been the lack of communication. I have previously contacted customer support through the app regarding these issues but did not receive a response.
The amounts involved may not always be significant, but the principle is important! Every fee and every transaction involves the customer's money, and customers should be able to trust that the platform will apply its own conditions correctly!
I hope Scalable Capital will investigate these issues properly, improve its customer support, and correct and refund any fees that have been charged incorrectly.
I would be happy to update this review if I receive a proper response and a satisfactory resolution.
Vor allem reibungslos
Vor allem reibungslos. Jede Aktion wird per Mail bestätigt

Resposta da Scalable Capital
Deutsches Unternehmen mit vernünftigen…
Deutsches Unternehmen mit vernünftigen Einstellungen zum Thema investieren und Altersvorsorge. Kostenlose Sparpläne

Resposta da Scalable Capital
Habe fast 300.000€ über den Broker…
Habe fast 300.000€ über den Broker investiert. Bei so einem Betrag hat man nicht mal einen richtigen Ansprechpartner oder ordentlichen Kundenservice.
Meine adressänderung war wohl zu viel für den Support und somit muss ich nun den Broker wechseln.

Resposta da Scalable Capital
Alles funktioniert einwandfrei
Alles funktioniert einwandfrei. Mit den Spreads lässtes sich auch leben und, vor Allem finde ich das Tagesgeld spitze

Resposta da Scalable Capital
The experience in the App has been…
The experience in the App has been good, but the customer service is unhelpful and intransparent. I moved to another country and provided them with my rental and work contracts, the payslips of the last 3 months and the official registration documents. They tell me these documents are not sufficient to change my tax residence (which btw has been changed months ago by the German tax authorities) and despite repeated messages, I have not received further instructions on how to resolve the situation.

Resposta da Scalable Capital
Ottimo broker con anche conto deposito
Ottima piattaforma broker per investimenti. Costi di transazione minimi (0.99 euro a transazione). Vasta disponibilità di ETF, etc, singole azioni... Oltre alla recente possibilità di usufruire del conto deposito non vincolato, ottimo per avere remunerazione sulla liquidità (ad oggi al 2.5%, secondo tassi BCE). Interfaccia facile, intuitiva, loro cliente da circa 3 anni e mai avuto problemi, rispondono subito e in maniera completa. In regime dichiarativo, ma forniscono un rendiconto fiscale dettagliato che aiuta tantissimo nella dichiarazione (basta praticamente fare copia/incolla).
Meiner Meinung nach
Meiner Meinung nach nicht empfehlenswert. Depot gekündigt aufgrund der nicht passenden Staatsangehörigkeit trotz dauerhaften (unbefristeten) Aufenthalt in der EU. Meine Aktien soll ich jetzt schnell übertragen oder veräußern, weil das ja der Gedanke eines Depots ist, die Aktien mit Verlust zu verkaufen. Ich empfinde sowas als unseriös und schädigend.
Mir gefällt die leichte Bedienung der…
Mir gefällt die leichte Bedienung der App

Resposta da Scalable Capital
Easy to use app with lots of features
Easy to use app with lots of features. Stocks etfs crypto and more. Highly recommend it. Low fees. What's not to like?

Resposta da Scalable Capital
Great app
Great app, just works. English language supported on app.

Resposta da Scalable Capital
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