I lost my bank card which meant I missed a payment to my instalment plan. I was unable to update my card details online and contacted customer services. I spoke with Erin who was super helpful and wit... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
After requesting a change to the departure date of the cruise I booked on Seascanner, the next day, I received a no quibble email from Jeanette saying she had P&O on the line and all went 'A' okay. I... Ver mais
I was very dubious about asking for help through the website instead of actually talking to a real person but Noami has been very helpful and rectified our problem very quickly and efficiently This... Ver mais
We booked twice through seascanner and both times all went well. The second time MSC would not release our tickets even though we completed the web check in on their website. So we emailed Seascanner... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Whether you’re looking for the best UK cruise deals, a family cruise holiday or a luxury cruise with your favourite cruise line, you’ll find the widest range of cruise holidays to book online right here on Seascanner.co.uk. Search and browse our huge range of cruises, read about the destinations you can visit, discover the facilities on board the amazing cruise ships then check availability and book online - it’s easy! All bookings are fully ABTA protected for your peace of mind and backed by over 30 years of cruise experience, so you can book your dream cruise in complete confidence.
Informações de contacto
Reino Unido
- seascanner.co.uk
4,7
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 84% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Deposit
Very helpful in sorting out what was essentially my mistake.
12 de setembro de 2026
Opinião espontânea
Resposta da Seascanner UK
Hi Peter,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that our team was so helpful in sorting everything out for you.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Booking through seascanner
I was happy to book my cruise with seascanner until the person I was travelling with was unable to go and I needed to find out my options. I completed the online form and waited and waited but I didn't get a reply , unfortunately seascanner was very busy . I contacted seascanner on Facebook and was given a phone number and Mitch answered he apologised for how busy they were and was able to go through my options with me . Mitch liaised with my cruise provider and able to alter my booking the same morning. I am very happy with service and would definitely use seascanner to book my cruise again . Thank you Mitch .
11 de setembro de 2026
Opinião espontânea
Resposta da Seascanner UK
Hi Sandra,
Thank you for taking the time to leave us a 4* review, we really appreciate your feedback!
We’re pleased to hear that Mitch was able to guide you through your options and update your booking so quickly once you got in touch. We’re sorry for the initial wait while our team was very busy, but we’re glad Mitch could turn things around for you. We’ll be sure to pass on your kind words to him.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
messages with a query 2 weeks before we…
messages with a query 2 weeks before we sail - once the email was picked up - Erin was very helpful and quick to respond.
10 de setembro de 2026
Opinião espontânea
Resposta da Seascanner UK
Hi Mrs W,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that once your email was picked up, Erin was so helpful and quick to respond to your query before you sail. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Really great and prompt help from Aimee…
Really great and prompt help from Aimee when making changes to our booking.
Much appreciated thank you Aimee!
11 de setembro de 2026
Opinião espontânea
Resposta da Seascanner UK
Hi Claire,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Aimee provided really great and prompt help when making changes to your booking. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Seascanner review
I found Naomi very helpful & answered all my questions, although it did take a few days for a response. Customer service very good.
11 de setembro de 2026
Opinião espontânea
Resposta da Seascanner UK
Hi John,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Naomi was so helpful and answered all of your questions, and that you found our customer service very good. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Efficient and helpful service from Erin.
Erin has helped me with my booking and been very understanding and efficient.
Yes, there is a 3-5 delay in them replying initially, but Erin has kept on top of my query and replied quickly.
10 de setembro de 2026
Opinião espontânea
Resposta da Seascanner UK
Hi Dian,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Erin provided such understanding and efficient service with your booking. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Cruise cancellation
I needed to complete a cancellation and with the assistance of Aimee this process was undertaken in an efficient and speedy manner.
Thank you Aimee for all your assistance.
10 de setembro de 2026
Opinião espontânea
Resposta da Seascanner UK
Hi David,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Aimee was able to assist you with your cancellation in an efficient and speedy manner. We’ll be sure to pass on your kind words to her.
We hope to help you book another cruise with us in the future!
Kind regards,
Seascanner Customer Support Team
I had to cancel a 44 night cruise on…
I had to cancel a 44 night cruise on Cunard due to unforeseen circumstances. I enquired whether it would be possible to transfer the booking to another cruise.
Thank you Aimee for all you did, contacting Cunard, sorting out a stateroom, and confirming the booking today. Very happy with the outcome
9 de setembro de 2026
Opinião espontânea
Resposta da Seascanner UK
Hi Eric,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Aimee was able to assist you with transferring your booking, getting in touch with Cunard, and securing your stateroom. It’s wonderful to know you’re so happy with the outcome! We’ll be sure to pass on your kind words to her.
We hope you have a fantastic time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Great price…
Cheaper than other sites I have checked today, easy to see what your booking and at what price
9 de setembro de 2026
Opinião espontânea
Resposta da Seascanner UK
Hi Jayne,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re happy to hear that you found our prices cheaper than other sites and enjoyed our easy booking process with clear pricing upfront.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Queries
I had a couple of queries about my booking regarding a deposit and a payment, both issues were dealt with promptly and efficiently, i am more than happy with the help i received from jeanette.
9 de setembro de 2026
Opinião espontânea
Resposta da Seascanner UK
Hi Lisa,
Thank you for taking the time to leave us a 4* review, we really appreciate your feedback!
We’re delighted to hear that Jeanette was able to resolve your payment and deposit queries so promptly and efficiently, and that you were happy with the help you received. We’ll be sure to pass on your kind words to her.
Please let us know if there is anything further we could have done to make your experience a 5* one. We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Absolutely over the moon with the help…
Absolutely over the moon with the help from aimee, everytime i need help with a query she is there too help and nothing is too much trouble. A credit too the company and will continue too book as there are staff members like this who are there too help. Many thanks for everything , highly recomend.
7 de setembro de 2026
Opinião espontânea
Resposta da Seascanner UK
Hi Lee,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear how happy you are with the service Aimee provided and that she has been so helpful with all of your queries. It’s fantastic to know her dedicated support makes you want to continue booking with us. We’ll be sure to pass on your wonderful words to her.
We hope you have an amazing time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Well what can I say about Aimee at…
Well what can I say about Aimee at seascanner. She is amazing. Nothing is too much trouble. Helps sort things out. Replies to emails straight away. I can’t say enough good things about this company. Aimee you are a credit to your company
9 de setembro de 2026
Opinião espontânea
Resposta da Seascanner UK
Hi Martin,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re thrilled to hear such fantastic feedback about Aimee! It’s wonderful to know she was so helpful, responsive, and made such a great impression on your experience with us. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Angelina made things simple!
Angelina made things simple!
I used the chat function as I had a couple of queries before making my Alaska cruise booking; Angelina answered them quickly and very clearly. I was supported through the booking process and, once again, I am a happy Seascanner customer.
8 de setembro de 2026
Opinião espontânea
Resposta da Seascanner UK
Hi Nick,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Angelina made things simple for you and answered all of your queries quickly and clearly via chat. It’s wonderful to know you felt supported through the booking process and that you’re a happy returning Seascanner customer! We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your Alaska cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Emailed back from Naomi with helpful…
Emailed back from Naomi with helpful information regarding linking two booking and what apps I needed to download, very friendly and knowledgeable. Thanks
12 de agosto de 2026
Opinião espontânea
Resposta da Seascanner UK
Hi Mari,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Naomi provided friendly, knowledgeable support and gave you all the helpful information you needed regarding linking your bookings and downloading the apps. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
They are the best!
I have 4 cruises booked with Seascanner already and I can say they are the best ! Realiable, quick coming back with responses and very helpful, highly recomended !
12 de abril de 2026
Opinião espontânea
Resposta da Seascanner UK
Hi Dominika,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re thrilled to hear that you’ve booked 4 cruises with us and consider us the best! It’s wonderful to know you find our team reliable, helpful, and quick to respond.
We hope you have a fantastic time on all of your upcoming cruises and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
TERRIBLE SERVICE
The company does not operate on Saturday or Sunday If you have a problem in that period then your out of luck .
If you try to Talk during the week they request an e mail then say very busy will reply in 3 to 5 days .
I had a problem I was in Venezuela Flights were cancelled and I was joining a cruise in Rome This was on a Thursday .I phoned on the chat facility was told to e mail There is no phone number available This was then responded to on Monday .There are hundreds of Travel Agents I WOULD NEVER USE THEM AGAIN
16 de agosto de 2026
Opinião espontânea
Resposta da Seascanner UK
Hi Roy,
Thank you for taking the time to leave us a review.
We are so sorry to hear about the stress caused while you were dealing with cancelled flights. We completely understand how overwhelming it is to face travel disruptions when trying to connect to a cruise.
Looking back at your message, it was an update on your situation and no urgent action or changes were requested, our team replied within our standard three working day window. That said, we completely understand how frustrating it is when you are dealing with travel delays and want reassurance.
We appreciate your feedback and are sorry we didn't meet your expectations on this occasion.
Kind regards,
Seascanner Customer Support Team
Booking Process
I can say that Sea Scanner representatives have been helpful whilst working within parameters that are Sea Scanner operational policies. Customer support is there but, you have to be persistent to get through with your message and, patient because replies are quite slow...a few days to receive answers to questions or queries. The actual booking process is reliant upon the booker being 'very tech able'. Not everyone is!
In my case, (I have never been on a cruise and never used Sea Scanner before) I was booking two couples into two cabins on one booking, however, you can't actually do this!! As a result we ended up with two couples in one cabin with a double bed and 'pull out double bed. This was not what I booked and the result was about 20 emails, one couple cancelling altogether at a cost of £200 lost deposit, £100 admin fee, £300 in uncancellable flights from UK to Marseille....
If you want two cabins you need to make two independent bookings. This means risking a second booking not matching the first and being allocated cabins on different decks etc etc.
We are now going on a cruise without our pals and feel already on the back foot!
The website was, in my opinion, not explicitly clear that two cabins were not able to be booked on one booking??
We have been on many holiday trips with pals. We always made one booking for both couples on the same booking, specifying two rooms. Sea Scanner should adjust their website to allow this...
Further, a refund takes 6 weeks to process yet it only takes about 60 minutes to book and pay for a cruise... my payment processed from my account to Sea Scanners in approximately 1 of those minutes!!??
I am not put off Sea Scanner but, I will be very very careful to read through what I get, as opposed to what I thought I was requesting to book!
1 de agosto de 2026
Opinião espontânea
Resposta da Seascanner UK
Hi Derek,
Thank you for taking the time to leave us a 4* review, we really appreciate your feedback!
We’re pleased to hear that our customer support team were helpful, but we are genuinely sorry for the frustration caused by the booking error. On our website during cabin selection, it does state that multiple bookings must be made if you wish to book more than one cabin.
However, we completely understand how disappointing it is that your friends were unable to join you, and we appreciate you sharing your feedback regarding our contact response times and refund process.
Kind regards,
Seascanner Customer Support Team
Finding booking …
Had difficulty finding my booking on the msc cruise app, aimee was very helpful and sorted it for me
6 de setembro de 2026
Opinião espontânea
Resposta da Seascanner UK
Hi Shelagh,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Aimee was able to help you with the MSC cruise app. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Excellent service fromthe customer…
Excellent service fromthe customer service team.thankyou
5 de setembro de 2026
Opinião espontânea
Resposta da Seascanner UK
Hi Darryl,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that you experienced excellent service from our customer support team.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
I had submitted on line form to cancel…
I had submitted on line form to cancel the booking and got a reply that within 3 days someone will be in touch.
We had a call from lovely Erin who explained us what will happen if we go a head with cancellation. She was very polite and not in a hurry to walk away knowing we are cancelling. She also gave us a little time to think about our cancellation and in her email gave the number to call. Next day we went a head with our booking. She was very professional. Great customer service.
3 de setembro de 2026
Opinião espontânea
Resposta da Seascanner UK
Hi Arvindkumar,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Erin was so polite, patient, and professional while guiding you through your options. It’s wonderful to know her reassuring support gave you the time you needed and that you decided to go ahead with your booking in the end! We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
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