I lost my bank card which meant I missed a payment to my instalment plan. I was unable to update my card details online and contacted customer services. I spoke with Erin who was super helpful and wit... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
After requesting a change to the departure date of the cruise I booked on Seascanner, the next day, I received a no quibble email from Jeanette saying she had P&O on the line and all went 'A' okay. I... Ver mais
I was very dubious about asking for help through the website instead of actually talking to a real person but Noami has been very helpful and rectified our problem very quickly and efficiently This... Ver mais
We booked twice through seascanner and both times all went well. The second time MSC would not release our tickets even though we completed the web check in on their website. So we emailed Seascanner... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Whether you’re looking for the best UK cruise deals, a family cruise holiday or a luxury cruise with your favourite cruise line, you’ll find the widest range of cruise holidays to book online right here on Seascanner.co.uk. Search and browse our huge range of cruises, read about the destinations you can visit, discover the facilities on board the amazing cruise ships then check availability and book online - it’s easy! All bookings are fully ABTA protected for your peace of mind and backed by over 30 years of cruise experience, so you can book your dream cruise in complete confidence.
Informações de contacto
Reino Unido
- seascanner.co.uk
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 84% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Absolutely fantastic service and price…
Absolutely fantastic service and price highly recommend
Naomi responded to my emails promptly
Naomi responded to my emails promptly. Although the issue isn't fully resolved yet, I hope she can quickly grasp the situation and achieve a satisfactory conclusion.
from:FENG TAI LEE
I booked a cruise with Seascanner uk…
I booked a cruise with Seascanner uk and have needed to have conversations with customer service I.e. upgraded etc … I have found the cruise lines do not budge.. no matter what… when you’ve paid extra.. It will always cost a bit/lot more for every single thing..even if it will spoil your holiday (like allocation or of room in noisy part of the ship when you have medical issues… Mitch in Seascanner customer services was so upbeat, efficient and true to his word.. he is brilliant and deserves a shout out. Well done Mitch
Aimee was great when having to do a…
Aimee was great when having to do a name change, quick response and really helpful
Really happy with the customer service…
Really happy with the customer service at Seascanner. Angelina and Shannon in particular have been most helpful with my needs. Very fast response back which I’m impressed with!
Speedy and polite customer service
Erin in customer service speedily and politely dealt with our request. Thank you!
Good customer service
Always a good service with competitive prices. The booking process is straightforward. Customer services always respond quickly to emails and Aimee has been particularly helpful with my recent query.
The cruise company is great and easy to…
The cruise company is great and easy to book online and always has a great price for booking a cruise for the family.
Angelina on the Web Chat helped very…
Angelina on the Web Chat helped very quickly and did exactly as i needed, i really rate sea scanner highly
Thank you Erin
I needed some help with amending my booking and Erin could not have been more helpful. She was friendly, prompt, super helpful and her emails made the whole experience very personnel, nothing was too much trouble.
Thank you Erin
I really appreciated your prompt reply…
I really appreciated your prompt reply and helping me understand and resolve my inquiry , thank u again so much appreciated
Sent email to say trying to update…
Sent email to say trying to update credit card, they came back next day saying there is a problem with the system and they will call me when payment goes out to get it sorted. Shannon was very helpful

Resposta da Seascanner UK
Booked 3 cruises with sea scanner and…
Booked 3 cruises with sea scanner and always got the best prices and fab service especially from Aimee

Resposta da Seascanner UK
Angelina on live chat was amazing
Angelina on live chat was amazing - helped me so much - thank you simply the best !
Thank you Naomi
Thank you Naomi, excellent help and support with amending our booking. Would use sea scanner again 100%
Kim Lee
I had a fantastic experience with Seascanner UK, thanks to Aimee's exceptional support. I was originally looking for a cruise on a specific date, but the budget-friendly cabins were already sold out, and I didn't want to opt for a higher price.
Instead of letting me walk away, Aimee went above and beyond. She proactively searched for alternative dates and presented me with similar itineraries that perfectly matched my preferences and budget. Her professionalism, patience, and resourcefulness turned a disappointing situation into a great success. Highly recommend SeaScanner, and a huge thank you to Aimee for her brilliant work!
I just want to thank Shannon at…
I just want to thank Shannon at Seascanner Customer Support for all your help. I’ve used you before on previous cruises and your service is amazing. Thank you Shannon.
Jeanette Conley has been such a great…
Jeanette Conley has been such a great help with advice and guidance when I phoned in a panic. She communicated clearly putting me at ease. She dealt with my problem and emailed me the information required within a few hours. Thank-you again.
Easy and helpful chat available
Easy and helpful chat available
I am very satisfied when I called up…
I am very satisfied when I called up the Customer support team and she is able to sort out my remaining balance o payment turned out to not go through. The I asked about my flight change and she is able to get out my flight information as well and provide a link for me to log in and see details.
A Experiência Trustpilot
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