Seascanner UK Opiniões 

I would like to say a big thank you to Maisie from the Seascanner Customer Support Team for her excellent help and support.

There was a small issue with my booking confirmation, and I was initially concerned that the traveller details were not showing correctly. Maisie was extremely helpful, professional and reassuring. She checked everything carefully, made sure the correct details were on file, and promptly resent the confirmation.

Her communication was friendly, clear and efficient, and she made the whole process much easier for me. I’m very happy that everything has now been sorted.

Thank you, Maisie, for your patience and excellent customer service. It was greatly appreciated!

Overall the best prices and I keep on recommending Seascanner to all I meet during cruises or when holiday is discussed. It’s easy to book and the customer service is great, quick to respond. I’ve had issues with the MSC open booking tickets, making the booking process more difficult. But Shannon and Angelina from Seascanner were great. Angelina managed to sort things in one day when I was unable to get any help from MSC previously for 5 months! Thank you

Gratuities and service charges are the bane of cruise passengers and so when I booked a Costa Pacifica cruise through Seascanner it was so good to see that these changes were included.

However, on boarding the ship I was told that 15% would be added to any purchases and a cost per passenger of €12 per day per passenger would also be added. I challenged this with the ships reception / customer service and was told emphatically I would have to pay these.

I contacted Seascanner and after a lot of back and forward, Naomi and Erin were able to connect with Costa and ensure that the charges were not made.

Thank you to them and shame on Costa for trying to sneak through charges which they should have known were already included in our 7 nights cruise.

I am unhappy with Seascanner currently, we booked our first short cruise to see how we get on. We booked our original booking and received an email that the cruise was cancelled. I tried searched for a replacement but was informed I was unable to rebook with another company. I was rebooked without my knowledge to a cruise that we did not choose and no one is willing to amend , refund or give us credit for our own choice

Very good customer service with sea scanner. Lovely lady called Aimee booked my car parking with ease.
Great prices and I would use them again. Thanks ☺️

Easy to follow instructions, easy to navigate web site.

Obtained a quote via the online chat from Angelica - very quick and efficient and followed up with a confirmation email

Great service from Aimee and great price and service for my upcoming cruise

Clear and easy to use site, easy to navigate, simple to use.

Aimee was very helpful and really friendly - thank you

Erin helped me with an issue, as swiftly as she could and kept me updated with the progress. She was friendly and kind and I'm happy with my experience with her, thank you.

After an issue with my passport, I could not have been more greatful that Erin picked up my call. Long story short we missed the flight and ship embankment and she helped plan a way around it. She was helpful, calm and even managed to make me laugh after many tears. Erin you are my hero and if you are ever in London I owe you a cocktail 🍹 xxx

Had to make an enquiry today re our cruise next year.
Lovely & straightforward and a quick overall response.
Helped out by Maisie, and can't fault her assistance.
Thank you 🙏

Many thanks to Aimee for sorting out a problem of our own making. She continually kept updating us on what was happening and sorted a revised price out for us.

An excellent and speedy response to a query raised with my booking. Very prompt and clear answer to my email query. I am very satisfied with their customer service.

Great experience so far. First time cruising so learning things along the way. Already made a few tweaks and changes and both Aimee & Maisie have been fantastic. Very efficient and friendly service. Would totally recommend.

UPDATE (12 Oct):
The company replied on 30 Sept claiming my case was escalated directly to their Customer Relations team for a thorough review. It has now been 12 days and I have still heard absolutely nothing from anyone. The promised update never happened.

I am writing to publicly escalate a dispute regarding my Price Promise submission. I paid my balance in full and submitted a claim within 24 hours on 5th September, complete with screenshot evidence showing a £143 price drop on Seascanner’s own website.

1. Failure to Meet Service Standards
Seascanner's automated confirmation promises a response within "72 working hours." I received zero communication until I proactively chased them by phone on 10th September. Furthermore, customer support email responses are heavily delayed, the telephone line is routinely unreachable, and live chat is completely non-responsive for existing bookers.

2. Rejection Based on Unstated Terms & Misleading Omissions
My claim was rejected by an agent citing an unwritten "Third-Party Supplier Only" rule. I have thoroughly reviewed Seascanner UK’s published Terms & Conditions:

-Section 2 explicitly lists all 6 Exclusions (2.1 to 2.6). There is no exclusion for Seascanner’s own website. Clause 2.6 explicitly excludes Cruise.co.uk, proving that specific agent exclusions were deliberately codified.

-Clause 1.5 defines "identical" solely by ship, departure date, cabin grade, and inclusions—all of which were met.

-Clause 1.7 explicitly states that valid claims on fully paid balances will be refunded within 10–14 days.

Advertising a "Price Promise" to win a booking and then enforcing unpublished conditions not listed under Section 2 (Exclusions) is a misleading omission under UK consumer trading standards. Promoted terms must be clear at the point of sale—a business cannot enforce unstated rules after taking a customer's money.

I request a senior manager review my booking and honor the £143 refund per Clause 1.7 to resolve this matter professionally.

easy to use site with great booking opportunities

My thanks to Jeanette at Seascanner who retrospectively applied a discount coupon that I was not able to apply at checkout. Brilliant and fast customer service, many thanks.

Seascanners has been great. Been using them for a few years now and find they have fantastic deals. I had to email them as I had forgot to add in my middle name and Laura emailed me back to say it had all been sorted 😄. Brilliant customer service so thank you for sorting it for me.