Secret Cinema Opiniões 

This is our third Secret Cinema experience and has left us seriously disappointed.

No email giving us a character to play like we had in Moulin Rouge.

The moment we entered Battersea Park there were no members of staff directing as we had in Moulin Rouge. In fact three times we had to ask members of the public for directions.

When we reached the venue none of the staff were in character they simply had Rydell High t-shirts on.

The fairground was ok but no actors engaged with the crowd like on previous secret cinemas.

Half of the crowd weren't in costume and that's probably due to the lack of encouragement by Secret Cinema. In Moulin Rouge there were only 2 people not dressed in character.

When the doors to the venue opened there was no clear guidance as where to go. We were in VIP seats.

The VIP seats were really comfortable but we couldn't have been further from the stage.

Only a portion of the film was shown and it was very confusing.

As soon as the film finished security was asking us to vacate the seats.

Secret cinema had changed and clearly only interested in maximising the money it can make.

The character has been lost, its no longer magical and we wont be going again.

I've been to the Dirty Dancing one 2 yes ago (I think run by different people) and was brilliant.... Was hoping for similar here..hmm.. it was quite mix matched in terms of some staff were in character others were not, the price included one ticket to fun fair attraction but had to buy more if wanted..played music outside but not same era as Grease..
The aesthetics were amazing, costumes brilliant, actors sang and danced wow ...however it felt like they could have been given more air time and while performing have the film playing on one or two screens and them on the bigger screens. Pockets of it were great and fun but something lacked.. I think the crowd could have dressed up more and joined it more as you felt the lack of atmosphere.

Loved Grease immersive experience at Battersea park. Very cleverly done.
Pros: got there early and wasn't too busy so got to go on fairground and take some photos. Got very busy nearer to show start time. The set design was incredible and the actors great. Think Rizzo was spot on like the original character, they were all good but she really stood out. Great seeing the audience dressed up. Audience could get involved.
Cons: it's very very busy at showtime. The cast involved the audience but it seemed like the same people got picked over n over. There's no seating (general ticket)which is good and bad, good because you can join in more but you're constantly on your feet. The food and drink was nice but expensive as expected. The biggest con was the fair, you get 1 ticket for the fair with general admission and then have to buy more. They make it seem like it's included but it's not.

All in all would I do it again.100%yes! Despite the cons, It was like being a part of my favourite movie.

This was SO disappointing, I actually feel depressed. You can tell it's a new company running the production. How could they get it so wrong?!
I've been to 'SC' a couple of times before & can honestly say they were seriously memorable events (especially Moulin Rouge back in 2017 which just blew me away and will remain one of the best nights out I've ever had!)
But Grease was just...
What?
Firstly.. let's be clear.
People book tickets to these events because they
LOVE... THE... FILM...!!!
That's it!!!
So, SHOW THE FILM! Don't show BITS of the film interspersed with random black & white clips of "the 50s" that are nothing to do with Grease.
Or worse...
Every time it was building up to one of the favourite bits of the movie, the film audio cut and then you were sort of, looking around, confused, to find an alternative performance of the same scene, performed underwhelmingly (& lip synched badly) by the 'SC' cast, on one of the stages.
OR, they turned the movie dialogue off and instead, a live band would randomly be playing over the top of the film?
It was just....weird.
Felt totally disjointed. And just ruined it.
I came away feeling like I HADN'T watched Grease!! Which - to see the film on the big screen (!) - is surely the very least you expect for your £69 quid at these events ?!!

Customer service was also underwhelming. Other than the actors, the staff seemed to ooze "underwhelm", and were not remotely in character at all, making the whole thing feel lack lustre and again, disjointed.

'SC' in the past always felt like it really WAS immersive..
Detailed personas supplied before the event to help get you into character; even, something to prepare to bring with you, to give you access into ACTUAL secret areas/rooms/activities on the night... Actors amongst the audience on the night, talking, dancing ,engaging with you the whole time..
That all felt totally lost here.
And I agree with other comments, that it just felt like a commerce-fest - people trying to sell you stuff rather than immerse you.
Oh - and ALSO, at ticket sale, it stated this was an OVER-18 event!! I remember reading that because both my friend and I commented that our 11 year olds would have wanted to come otherwise! But we got there, AND THERE WERE KIDS THERE!!
The whole thing just...
Uggh...
Frustrating, badly organised, underwhelming; NOT immersive. And frankly, a bit...cringe.

The best bits were playing on the donkey derby game, and going on the swings!

I mean, they didn't even have a candy floss machine there..
COME
ON!!!!

If this was your first Secret Cinema, then perhaps you'll have enjoyed the pastiche of movie clips with theatre. And sure, the set looked impressive.

But it all felt more like a parody to me.
(If I wanted to go to the theatre to see a musical, then I'd go to the West End!!!)

If you've been to 'SC' before, I suspect you will feel the same - that they have totally ruined the format. And that this did NOT feel like the 'SC' we'd grown to know and love.

It's a real shame. And it's completely put me off going to 'SC' again.

Poor customer service and will not be returning.

We had booked our tickets in the presale at £69 per ticket. We have been excited for this event for months. However, now for the same ticket it is £49 - we paid the same as a VIP ticket! I tried contacting multiple times and was faced with impersonal and unhelpful automatic responses. We haven’t even attended the event yet and I can say for certain that I will never buy tickets to Secret Cinema again. Such a shame.

Better customer service is needed! It means nothing to be a loyal and eager customer to buy in pre sale. Wait until the show does badly and loses interest to get yourself a cheaper ticket…

Having previously been to Dirty Dancing and Guardians of the galaxy events, this one sadly fell flat. You can tell it’s a new company running the show.
The setup did look great, and you can tell they’ve put a lot of money into it - but it’s lost its immersive aspect. There was hardly any cast wandering round to interact with (one lady selling year books and Polaroids) and a lot of the staff weren’t in ‘character’. We walked in and the first person to approach us was trying to sell us jelo shots… it all felt very commercialised and obvious they wanted you to spend money rather than lose yourself in the experience.
The film screening itself starts outside and then you all head in to find your seats and carry on. The whole film itself isn’t fully streamed, and is intercut with live sing along by the cast (mostly out of sync so I recommend watching the cast and not the screen else you’ll find it really jarring!) there’s also random breaks throughout the film. We had VIP seats (Mum isn’t good with standing for long periods) and I’m glad we did because there’s very limited seating if you do buy standing tickets. I’d suggest eating outside before the show where more seatings available.
You’re free to roam around more with this show, can even head outside during the film if you want to. But it just made everything feel very disjointed and a bit all over the place. They also no longer bag up your phones - which I feel was a big part of the OG secret cinema and makes you switch off. People around us obviously couldn’t help but want to sneak photos and videos. They announced at the start that you’d get sent to the principles office if caught, but none of the staff seemed bothered about enforcing this.
Overall the cast are great performers, and the setup looks fantastic, and the live band are super talented! But I think they’ve missed a trick with this one. It’s so less immersive than it used to be, and there was no side missions / secret elements to this show at all. Hopefully they’ll learn some lessons for the next one!

Never been to a secret cinema! We just loved it. Whole set up is great. Loved the carnival set up before the show. Arrived 90 mins before which was great to do all the rides, get something to eat and drink. Inside was great as you could roam around and interact with the cast. Loved the whole performance. Glad I didn’t pay for VIP as I think the roaming around was a great experience and you could join in more. Sitting down in allocated areas I think wouldn’t be as good. Costumes were fab and cast were great in their roles. Loved it!

I have given this company 1 star for the following reason. “Dynamic pricing” I purchased tickets at the beginning of the year for a birthday gift. I chose the standard ticket of £69 each as I had never been to a secret cinema (what was secret about it I don’t know. Anyway I checked the website yesterday before going to the experience last night to find that the price had dropped to £49!!!!
I contacted secret cinema and their reply was “Dynamic pricing” and no refund will be issued. First experience and sadly it left a bad taste in my mouth. Oh, drinks and food are very expensive.
I did think it was done well though.

This is not a Secret Cinema as you know it. I was so disappointed, it’s a confusing mash up of bits of musical and out of sync film which is constantly interrupted viewing to show the audience . It is nothing like previous shows, if you don’t have a VIP ticket then you end up roaming endlessly around a small stage with absolutely no where to sit. It felt like the only thing to do was spend money on food and drink and try eating standing up . I would rather have spent the money on a ticket to see the actual musical .

For me, the Grease Immersive Event was a 5 star experience! There is nothing like Secret Cinema and my lovely wife and I had the best time enjoying all it had to offer last night at the evening performance. It was value for money, we paid full price in March, but felt it was warranted for the exceptional eye popping elaborate staging, the imagination and creativity and all of the large friendly, happy and committed crew to make it all happen. Staff at the fun fair, food outlets and bars were so friendly and engaging and it was nice to try different drinks and foods (yummy mocktails, diner style food and milkshakes). London prices are the same wherever you go, nothing is cheap any more and is the case for any night out in the capital or the South East. Set your budget and stick to it. Very generous portions, we were surprised by the quality of what was offered, so share with someone if you have limited funds. After all, the most important parts are included.

We felt so part of this event and danced the night away, having jumped right in and gone up onto the stage. A chance to let your hair down!
If you say Yes! to everything you will have a most amazing time. These are the strengths of Secret Cinema.
If you’re only planning to go as a spectator expecting a West End Musical, this may not be for you, as the complexity of this show comes with its challenges and will be visible. If you go to have the best night singing and dancing with your friends, then you’ll be in for the event of the year!

This is no longer secret cinema as we knew it before the company was sold. Unfortunately I only discovered this fact after attending the new Grease production. I thought something was off. The deep love of cinema and the actual movie has been replaced by naff musical theatre and commercialisation. If I wanted to see the musical I would go to the musical. Yes it is slick and professional and yes they do have some immersive bits and bobs here and there but don't cut up my beloved movie, turn down the songs and replace them with poor renditions!
No doubt they'll do well with this new version but I feel a little cheated. I believe the new owners should change the name, take down the original website, replace secret cinema with whatever their new idea is and just let the original secret cinema walk off into the sunset. Rest in peace. Tell no one.

This was my 6th Secret Cinema but I was very disappointed with this one. I bought tickets the minute they launched as usual and was upset to see tickets being sold for nearly a third of what I paid. Surely it should be the other way round with local early birds getting the discount!
The time of the performance was advertised at 1430. But in fact you needed to be there at 1300. This wasn’t on the ticket app you had to use to book the tickets. I think only one email the day before mentioned it. This meant no immersive experience before the film.
That said the dancing was fabulous and the actors we were able to interact with were very good, just very rushed and without a back story to prepare and come with, there wasn’t much to interact on.
Such a shame as I love Secret Cinema but this wasn’t them at their very best. I might have been less disappointed had I just bought a £30 ticket…..

We went to the Stranger Things one before with friends and it was one of the best things we’ve ever done.

Grease sucked so bad. No immersive activities throughout, no persona given to you beforehand, the actors were all out of sync with the songs. Felt like this was rushed through planning significantly

Well the AI advertising was false. When you pay extra in include a funfair ride and when you get there, there is no ferris wheel as in the pictures but only a small swing carousel in the corner you are already feeling let down.
Impressive seating and themed areas and the sound was great except as we are watching Grease on the big screens it's disappointing that the sinc was out by nearly a second.
My vip seats were far from any of the action and the drinks were over priced.
£15 a pint or £95 for a rydell jacket, £6 a can of coke. I know they haven't make money but I really felt conned.

Been to loads of secret cinemas and loved every minute. I’m not rating 3 stars for the experience but for the none existence customer service! I brought the grease tickets back in March , I still haven’t had confirmation after numerous emails. I wanted to book several people more people on the date I go. I need the confirmation of the date and time to double check before they book.
Also when I booked it was far more expensive than it is today!!

Secret Cinema Has Lost Its Way

As a returning customer, I expected better from Secret Cinema — but this recent experience has made it clear that the company no longer values loyalty or fairness.

I bought tickets four months ago for the opening performance of Grease at £75 each, only to discover that the exact same tickets were being sold shortly before the event for £49. That’s a steep £26 difference per ticket. When I asked for either a refund of the difference or an upgrade, I was met with a flat, impersonal refusal. No flexibility. No effort to retain goodwill. Just a blanket dismissal.

Frankly, it raises the question: if Secret Cinema were doing well, would it need to slash prices by over 30% to fill seats? The last-minute discounting not only undermines the experience for early supporters — it makes you feel like a fool for buying in advance.

My advice: don’t buy tickets early. Wait it out. Apparently, loyalty just means paying more for less.

Secret Cinema may still deliver impressive sets and theatrical moments, but when the customer experience begins with indifference and ends in resentment, the magic wears off fast. I won’t be attending again — and I certainly won’t be recommending it.

You know when an artist you love plays too many new songs, well imagine having to watch the uninspiring dance videos for every new song by an artist you don't love, having already waited an hour in a room with nothing on, then the artist comes on stage and doesn't even sing. The videos don't even have a narrative other than 'please tell me I look sexy.'

We booked Lost by Secret Cinema purely through faith in the brand, they lost that big time.

Having attended for years then found the events too overblown and impersonal, we thought a smaller reset would give us back everything we use to love, but it gave nothing other than queues, uninspiring sets and not seeing miley cirrus sing.

Hopefully you'll never have to endure the adult equivalent of the disasterous Willy Wonker Chocolate experience because I think it only ran for 4 nights.
£85 for a mystery event seemed reasonable given the pedigree of Secret Cinema's previous productions. I even didn't mind when I found out it was basically a promo night for Miley Cyrus - she's got a great brand and some great songs. What we got though for £85 was the chance to spend up to 6 hours in an abandoned cinema with some youtube music videos of Miley's running in the background. Sure there were a few 'actors' dressed as the bug people from her video, but they didn't interact with you in anyway. Weirdly there was some poor woman wearing only her knickers and nipple tassles being forced to gyrate in a mirror covered cupboard - weird even in the context of a 'lucid dream'. Connecting two parts of the building by making one of the lady's toilets a corridor was just grim - for me as a bloke and for the confused ladies using the facilities. I wanted to make the best of it, but at midnight when the projector broke down in the 'main event' hall (a sing along to Miley video - without lyrics to sing along to, but with some of the bored bug people dancing) I decided to call it a night and cut my losses.

I will never trust anything by the Secret Cinema brand, Fabien or Lost again. I'm done with them.

A triumph of vibes over content, the show itself was listless and cynical with nothing to justify it.

Also the shocking disregard for peoples time was outrageous - both at the start - invited to attend for entry slot 8-8.45, arrived at 8.15, were made to queue outside until 9.30 for entry - and cynically towards the end to maximize drink purchasing - we were herded in to an auditorium signalling the end of the paltry 'immersive' offering and left there for over an hour with just a flower graphic moving on a screen with nothing to do or see except go to the bar.

Probably the most cynical thing you will ever go and see, ave yourself the time and do anything else.

Attended the Something Beautiful experience as a fan of Miley Cyrus and left feeling completely underwhelmed. For £85, we were herded through dark corridors with minimal interaction, low-energy staff, and barely any atmosphere.

Your phone is locked in a pouch (only opened by staff on exit), which seems more about stopping live criticism than encouraging immersion. The few “activities” (like a selfie booth and tattoo station) were token gestures at best, with long queues and little payoff.

The only redeeming part was the dancer's performance and the final film but even that could’ve been shown in a cinema for a fraction of the price. Unless you were there on the one night Miley showed up, this felt like a cash grab with none of the heart or energy Miley deserves.

Avoid.