Secret Cinema Opiniões 

If I could rate this a zero I would. You know they've run out of ideas when they have to hoodwink people into attending what is a promo event for a pop stars album. It was like Kanye West turned up and them dumped the event half way through his random creative process and took all the air conditioning units with him. £85 to walk up and down stairs into various rooms with videos of Miley Cyrus, most had decor that was reminiscent of a low budget school ball. Truly one of the most appalling and expensive experiences I've had in London.

I’ve trusted this brand for years and was genuinely excited for this event. Instead, it was a complete waste of time and money — empty, lifeless, and nothing like what they used to deliver. I spent £85 and gave up a beautiful weekend when I could have gone to the beach or left London.

It felt like a trap — no experience, no performance, just standing in the dark waiting for something that never happened. I left angry and disappointed. They took my trust and ruined it.

It's now 2025 and since mid 2024 I've been emailing customer services at Secret Cinema on the various different email addresses I have for them regarding my credit note; which was extended due to Covid.

I've been ignored every single time.

Now Grease tickets are on sale I've upped the amount of emails I've sent, sending from 3 different email accounts to the email accounts I've been told to via Instagram; most recently marketing@secretcinema com and still... no reply. So literally I cannot book the Grease tickets x 2 with my credit notes because literally no one replies.

They've turned off their Instagram comments due to thr backlash and it's just such a shame that someone who actually wants to attend the show people are complaining about, is being absolutely ignored.

Today I've messaged via Instagram again and they've now just ignored their previous message to me on Saturday telling me theyll pick up my email on monday to marketing secretcinema.com and sort it out; and told me to speak to the chatbot. I won't hold my breath.

Massive massive shame.

utterly shocked that after 5 months of email Secret cinema i have still not had a response, regarding our refund. I have emailed countless times over and over again, and no one has come back to us. Shockingly bad. The experience was awful, and we were forced to leave after an hour.

These people have a daft system that. Can earn one money but beware the system will keep it and you will loose it all
These people are rip off merchants
Including Revolut beware of money transfer companies they just close your account and then say its not there fault

Went to the Grease experience, on arrival the queue was very slow moving took almost 20 minutes to get in. Bag check and my half a packet of skittles were confiscated 'no food allowed' that was pretty ridiculous hardly a snack or a meal. Once inside I was a little undewhelmed all the actor performances were ground level so unless you're 7ft tall you're not seeing anything, no idication of where performances would be or when so it was a bit of a free for all. One crew member approached me as my phone was ringing while I was in the queue for a hotdog to tell me no recording allowed! I'm answering a call not filming, found that totally unnecessary. When the film was on the crew were weaving in and out picking up litter which obstructed the view of the screen especially when two stopped for a chat pretty much in front of us, one of the group next to us pointed out we couldn't see and they walked off no apology. Found some of the staff working quite rude actually. The ferris wheel was an additional cost which should have been included. This was my first experience and sadly will be my last as this was far from an experience it was more a glorified outdoor cinema

Fantastic experience from the actors pulling you into the story to the level of detail around the "set". Second time we've come to Secret Cinema and it won't be the last. You get a West End show and a movie all rolled into one!

First time experience with secret cinema and don't think it will be the last. 7 of us (mixed ages), attended the Grease Experience at the NEC, it was amazing from start to finish. All of had a great time, the cast was superb, singing, acting costumes and interaction with us. The set up was brilliant, so much to do and things to try. Well worth the money.

we went to see Grease, the weather wasn't the greatest but the rain didn't put us off. would have been nice to have a program to know what and when things are going on. you have to pay for the fair rides which was very expensive ( 4 tickets each person and 5 tickets cost £8) we wasn't going to pay £16 to go on a ferris wheel.
The last 1.5hrs the play the movie on a big screen, 2/3 the way though my wife wanted a coffee from one off the drinks stalled. the Que was so slow ( only about 3-4 people in front of her) that I ended up waiting for her so she could watch the movie and but the time I had her coffee the film had finished, must have been 20-30 min for a coffee!
but apart from that we had a great time very well laid out and staff and actors all friendly.

The Grease experience was only a fraction of the previous guardians of the galaxy experience (that one was simply brilliant). Grease was really expensive with the fair rides at an extra cost, the food and drink were sub par… I was expecting a full American diner experience.
Acts were great but seating for the film was on the floor… why?!
2 fair ground rides, no end finale on the shaker! Bahhhh just lacking and felt like corners had been cut.

Totally amazing experience. Would gladly go back. What an amazing time my group had. The cast, the set, the props, the food vans and the rides were all fantastic. As a massive Grease Fan this was superb. Everyone that visited was fully involved in the Grease World.

Another incredible show from Secret Cinema! Grease was so much more fun than I could have imagined - from the incredible dance routines, to the cast interactions (helping play pranks on other characters, making joke announcements on the tannoy system and serenading the head teacher being highlights!) - it was the perfect antidote to the real world! Thanks to everyone involved - you rock!

Having been blown away by the empire strikes back trailer, I signed up for secret cinema immediately, without actually knowing what film I'd be watching.

Grease was announced in due course, which was great as while not a huge fan, it's a film I've enjoyed since I was a child.

Have to say that I found the experience very confusing and hard to follow.

Nothing against the actors who did a sterling job, but as the location was just an nec car park, everything was at ground level and there was no signposting or programmes issued to elaborate on what was going on and when. It was very much like a grease flash mob or street theatre. Certainly not bad, but worth nowhere near the £70 ticket price, especially as food was pricey and tickets for rides were required and very expensive.

Once the actual film started, and the actors played out a small amount of the scenes in parallel, it was a joyful experience, but the extortionate ticket cost vs a low budget, confusing experience and what amounts to a drive in movie, have left a bad taste in the mouth

Absolutely amazing night! I definitely feel like I stepped onto as live set.
The actors & actresses are out of this world.
Fantastic night for any member of your family.

Had a fabulous experience at the Grease live event. It was my first with secret cinema and it didn’t disappoint. The actors were fantastic and really engaging. Don’t wish to say too much about the event as not to spoil it for others. My only comments are against the price of the food and drinks, we had premium tickets so it was included, but to be fair we really just paid for it in the ticket price and I didn’t understand why we had to pay extra for the fairground, however saying that it was fabulous and will be looking out for future ones

An amazing immersive experience Dirty Dancing last year Grease this year, the set and the cast were brilliant, loved it can't wait for the next one.

It was so much fun, you feel like an extra in the film, the actors were brilliant. Once you get the hang of what to look out for you get fully involved.

As expected at an event food and drink were on the more expensive side but wasn’t unreasonable at all. Parking team at nec didn’t update the digital signs so find car park felt like part of the experience lol but if a secret but we got there.

Honestly so much fun we just had standard tickets which were great, would have been good if all thing I.e. fair ground was included in ticket price but didn’t dampen the day or experience. Honestly you have to do it’s just fun.

Was the best afternoon ever the cast are amazing the set up is fantastic what a way to spend a Sunday afternoon highly recommend this and can’t wait to see other shows

We were absolutely blown away by the Secret Cinema Grease show! As a group we’ve been attending SC for years and we bought tickets as we love going to the shows and we were all wow’s by how much we enjoyed this when none of us were particularly huge fans of the film.
The cast were out of this world (shout out to the Pink Ladies, they were all fabulous) and provided some of the best interactions we’ve had at an event. All the staff were so helpful and friendly and couldn’t fault this.
Particularly loved it being a bit closer to the North as we usually travel to London from Blackpool so the shorter travel time was amazing!
Cannot recommend Secret Cinema enough to people :)

We visited twice the first time it rained the whole show and the cast were all wearing rain macs, we decided to go back and hoped for better weather.
In the dry this was a brilliant experience the cast interacted with the crowd and stayed in character the whole time the whole experience was so much better second time. Rizo you have a great voice, Sandy you are as sweet as the character you portrayed the whole cast were great and security team did a great job.