Secret Cinema Opiniões 

874
•
TrustScore: 3 em 5

2,9

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Classificada 1 em 5 estrelas

Total load of rubbish. Chaotic performance, not a musical I've ever scene, when film being showed on screen and actors running here there and everywhere. Total waste of money. Never even stayed for w... Ver mais

Classificada 5 em 5 estrelas

The experience was very much different to what I expected, was a brilliant production. Great music, the band was awesome, great singing and incredible dancing. Note it was 35 C and they all performe... Ver mais

Classificada 5 em 5 estrelas

I went to the show yesterday and needed a level of assistance as I'm recovering from some health issues. From the moment I arrived, they could not do enough to make sure I was ok. Nothing was too much... Ver mais

Classificada 2 em 5 estrelas

Really disappointing having attended the first Grease production in Bsrnes many years ago and encouraged my friends to attend this one. Similar to other reviews, has totally lost its magic. A real sha... Ver mais

Informações sobre a empresa

  1. Companhia de teatro

Informação fornecida por diversas fontes externas

Secret Cinema specialises in immersive cinema experiences. From cult classics to new releases, films and TV shows are brought to life around you in spectacular sets.


Informações de contacto

2,9

Aceitável

TrustScore: 3 em 5

874 opiniões

5 estrelas
4 estrelas
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2 estrelas
1 estrela

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2,9

Todas as opiniões

(874)

13 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Amazing evening

Amazing evening
It is like going to outdoor cinema and the theatre at the same time
There is so much going on
Bring a picnic blanket to sit on to watch the film
The actors are amazing
Food at price you would expect at events but quality excellent
Drink expensive and queues for bars
All round entertainment
It is outdoor so prepare accordingly as it is the British summer!

27 de julho de 2023
Opinião espontânea
logótipo da Secret Cinema

Resposta da Secret Cinema

Hey Julie, thank you so much for your feedback. We are so pleased that you had a wonderful time. We look forward to seeing you again soon!

Classificada 5 em 5 estrelas

Incredible experience at Grease live

Amazing experience at the Grease live event at the NEC tonight.
Cast are incredible, interactions are wonderful for all ages, the atmosphere was electrifying. Sandy and Danny performances are as iconic as the original and the mirror moments have perfect timings and demonstrate the wonderful commitment of the actors and dancers to recreate the original scenes.
Would I recommend going… hell yes, a memorable night with family and friends, will I go again… definitely!

27 de julho de 2023
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Resposta da Secret Cinema

Thanks so much for such a wonderful review! We are so pleased that you had a great time. We can't wait to welcome you back again soon

Classificada 5 em 5 estrelas

What an amazing experience

What an amazing experience! We went on Thursday and it was a fantastic atmosphere with everyone joining in with the singing and dancing. Interaction with the actors was brilliant and you could join in as much as you wanted. Our first visit to a Secret Cinema and we’re definitely coming back to see Grease again. Bring a picnic blanket to sit on and enjoy the film. I won’t spoil any of the surprises but there’s a lot going on. Singing and dancing was incredible! Yes, the weather was great tonight which was a bonus but I thinks it’s unfair to blame Secret Cinema for the British weather (previous reviews). I would highly recommend it. We took a child of 8 who thoroughly enjoyed it and the actors were brilliant with him. He loved seeing the movie for the first time and joining in with the dancing and hand jive. Well done cast of Grease!

27 de julho de 2023
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Resposta da Secret Cinema

Thank you so much for taking the time to reach out with such a lovely review. We are so pleased that you all had a lovely time

Classificada 3 em 5 estrelas

Moulin Rouge was amazing, Grease was not

Moulin Rouge was amazing, so much effort and clever thought and execution went into the production. I couldn’t wait to go to another Secret Cinema event.
Grease was the opposite. Poor planning, lack of thought and interaction. Queuing for an hour in the rain was unjustifiable given how many assistants were just milling around (under cover) instead of getting people into the event. After the initial interactive bit, which was excellent), either the cast couldn’t be bothered to come out and interact, or the production planners had forgotten to include the audience and we just had to stand and watch the film, outdoors, in the rain, with no interaction. Which most people opted not to do and left.

26 de julho de 2023
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Resposta da Secret Cinema

Hi Emma, thank you for reaching out with your feedback. We are sorry that this experience didn't hit the spot with you and we will be sharing your feedback with the team for internal reference. We hope that you choose to visit again soon. Thank you

Classificada 4 em 5 estrelas

Prepare for weather!!

Had tickets bought as a birthday present and had been looking forward to trying a new experience. We had checked the weather forecast and realised rain was on its way so we took waterproofs and umbrellas and wore flat shoes. It absolutely threw it down and many came unprepared. We had a great time but b prepared for weather as no where except the bar is partially undercover. Scarce seating, as the idea is you sit on the ‘grass’ (astroturf) to watch the film. Plenty of food options and you’re encouraged to join in which was good. So def pop wet weather gear in your car and possibly a picnic blanket too.

26 de julho de 2023
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Resposta da Secret Cinema

Thank you Kerry for your feedback - Happy Birthday! We are so pleased that you enjoyed the event :)

Classificada 1 em 5 estrelas

Beware Grease if bad weather

Beware the Grease experience! The whole thing is outside and if it is raining, tough luck! Yes it is at the NEC, but in the car park. At 6.10pm we had to queue for 30 mins to get in - in the pouring rain - by which time we were soaked and freezing. There is only one indoor part - the prom 'scene' - so there was some relief from the rain (this part was quite good but you can't see the action unless you are 6ft tall as it is not performed on a stage), but when that finished we were turfed out into the downpour and not allowed back in! There was only 1.5 hours of activities and then the film. 1.5 hours would not have been enough time to experience everything had the weather been good (also there is nowhere to leave belongings, so if you come well-equipped for bad weather you will have to carry your things with you). It has good potential and had the weather been fine I am sure we would have had a great time. As it was, we arrived at 6, were soaked by 6.30 and left (after hanging it out a bit) at 8pm, along with many others. Terrible value for money and very, very disappointing given that we were so excited about it. This is British weather; why do they not have a contingency plan?

26 de julho de 2023
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Resposta da Secret Cinema

Hi Laura, thank you for reaching out with your feedback. Please be assured your comments have been shared with the team for internal reference and we do hope that you choose to visit again

Classificada 1 em 5 estrelas

I can only agree with everything that…

I can only agree with everything that has been said in the previous reviews. My daughter and I went to the NEC last night to see Grease and although the British weather is unpredictable, no provision had been made for the torrential downpour that happened. There were too many people surrounding the limited events so we were unable to see much at all. There was a marquee with a bar which is where the hand jive competition was but again, too many people made it so that we could not see. The queue to get in was slow and we were standing in the rain for about half an hour so missed some of the earlier events. We thought we could at least have a ride on the ferris wheel as we were sure it would be included in the admission fee but it was £8 per person! The actors were very good and did their best in the circumstances but it was difficult to see the costumes as they were covered in waterproof ponchos. To summarise, a very expensive cold and wet washout. We left as the film started as the thought of sitting/standing for a couple of hours when we were already very cold and wet did not appeal. Provisions should be made for the weather as it made what could have been a reasonably enjoyable event thoroughly miserable.

I am now adding an edit as we received free tickets to go again and went on the Friday night. The whole experience was much better and a whole lot of fun; whether this was due to the better weather or lessons had been learned I'm not sure. Food and rides overpriced but then they always are at these kind of events. Overall a much better experience but not sure if it will be any better next time there is a torrential downpour.

26 de julho de 2023
Opinião espontânea
logótipo da Secret Cinema

Resposta da Secret Cinema

Hi there, thank you for sharing your feedback regarding your recent visit. We have taken your thoughts onboard and please be assure, the team will make the relevant updates to ensure that our guests have an amazing time.

Classificada 1 em 5 estrelas

Hugely disappointed

Really disappointed with the Grease event last night. 7 of us attended this event for a family birthday celebration and at around £40 a ticket, it really wasn’t worth the money. The weather can’t be helped so I cannot grumble about that.
It is an outdoor event we were therefore prepared for any weather, but the event itself was such a let down.
We arrived early to be greeted by huge queues, meaning the entertainment had started before we got in so missed most of the live experience. I’m not sure if all live things went ahead as we overheard someone saying that the actors wouldn’t be acting because it was too wet.
The dance room was closed quickly because it was too wet and slippy inside. We managed to get involved in one dance on the grass area and then the film came on. We could not sit and watch the film the as floor was too wet and very little seating provided.
In all we spent £40 each to get in. It cost me £21 for 2 drinks, food was £25 for 2 people, parking £9.50 and the two fair ground rides that were there you also had to pay for.
The only thing we really got included in our ticket price was the set and about 20minutes of the film.
Hugely disappointed! This was my first and will be my last secret cinema event!

26 de julho de 2023
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Resposta da Secret Cinema

Hi there, thanks so much for sharing your feedback. We are so sorry that you didn't enjoy the experience. I am sure you were really looking forward to visiting and it seems you left rather disappointed. Please email support@secretcinema.org and the team will be able to look into this for you

Classificada 1 em 5 estrelas

Grease frightening!

Really looking forward to the Grease secret cinema at the NEC Birmingham as it was a present from our daughters. However the weather wasn't great and the walk from he train station to the venue was miles! We were soaked through and entered the 'experience' only to be confronted by over priced burger stands expensive alcohol pitches. We had a bit of respite in the hall where the band was playing and managed to get warm and dry. The actors were fabulous and put on a great show and also the band was good, everyone was enjoying themselves when we were cleared out of the hall back into torrential rain! That was it for me and a lot of others a mass exodus back to train station and home! All in all it was an over priced cinema ticket they really should have made better provision for bad weather!

26 de julho de 2023
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Resposta da Secret Cinema

Hi Rodney, thank you for reaching out with your feedback. We will of course share your feedback with the team for internal reference. We hope that you choose to visit us again soon

Classificada 1 em 5 estrelas

Very disappointing

Very disappointing. It was my first secret cinema experience and i was really excited to go, but everything went wrong with horrible costumer service.
They ask for people to arrive 30 minutes earlier just to have them standing in the rain until they open at 6:30.
Once they opened all you could do is be inside “Rydell Highschool” since it was the only indoors place.
But then when the movie is about to start, come to find out they expect everyone to stand in the cold rain for 2 hours while watching the movie, and when i asked someone of the staff they said we could just sit on the soaking wet grass or buy a poncho for 2,50 pounds as if we hadn’t spent so much money on the ticket already, and as if the poncho would do anything? I was already soaking wet and freezing.
They had members of the staff standing in the rain for the whole duration of the event.
We ended up leaving early since it was not an enjoyable experience at all, and most importantly, we didn’t want to get sick, there is no way this is compliant to health and safety regulations.
Before the event, there was no mention at all about it being outdoors or that we should get prepared for the rain, nothing. We asked multiple members of the staff for a possible solution and no one knew what to say.

26 de julho de 2023
Opinião espontânea
logótipo da Secret Cinema

Resposta da Secret Cinema

Hi there, thank you for your feedback. We are sorry that you missed the signage on our website and FAQs regarding this event being outside. We will look into this moving forward.

Classificada 1 em 5 estrelas

Greece Secret Cinema - NEC

The reviews below are accurate. I've been looking forward to this event for years as our first experience in London was cancelled. It was very poor. The queue was badly managed, we arrived at 6pm and only just made it into the venue on time. The stage set was low key/budget and had still felt you were on the NEC carpark. This is explained in the review below. The creativity of the Rydell high was 10% effort. The weather was terrible, but this hadn't been considered (it's Britain) they needed to have a back up plan (an outdoor canopy for one). The indoor experience started to take off (very hard to see) when we were asked to go outside and couldn't go back inside for the remainder, bearing in mind it was throwing it down. I can't blame the weather, however, I expected much much more engagement, dancing, acting scenes and involvement of actors during the film. The order of play felt rushed and missed key movie points/numbers. It really felt amature and yet again more about stripping back/making money than providing a fun evening. The actors were strong when performing and the event had potential, needed more actors for audience ratio. Too many food vendors and additional to pay rides (gesture to the movie for what we have available to hire rather than anything purpose made or unique). Secret Cinema you really need to do more.

26 de julho de 2023
Opinião espontânea
logótipo da Secret Cinema

Resposta da Secret Cinema

Thank you for taking the time to feedback. This is very important to us so we can make the relevant improvements to ensure all of our visitors have an amazing time

Classificada 2 em 5 estrelas

We were looking forward to this for…

We were looking forward to this for quite some time but the event itself left much to be desired. The seating area outside had puddles of standing water on it so we were unable to sit and watch the movie. Too many people in a small space for the Rydell High gymnasium scenes made it uncomfortable to be there. It felt as though too many tickets had been sold. We arrived 30 minutes before our arrival time as recommended but by the time we had queued up we had missed one of the songs. The actors were excellent and gave lots of extra enjoyment to the performance but overall it felt rushed and done a bit on the cheap. A marquee covering the seating area would have made our (and I imagine many other's) experience much more enjoyable.

26 de julho de 2023
Opinião espontânea
logótipo da Secret Cinema

Resposta da Secret Cinema

Hi Mike, thank you for feeding this back! We have logged your feedback and thank you for taking the time to write in

Classificada 2 em 5 estrelas

Gutted.

Have been to 2 secret cinemas before, 1 was actually a secret and BTTF, both brilliant so super excited for tonight.
Unfortunately hugely disappionted.
The weather cant be helped and the website says it's outside and you'll be sitting in the floor so you pack accordingly.
They should add umbrellas to banned items.
The queue was long and slow so we missed 2 songs, still not sure if dancing happened with these.
Didn't see any characters walking around, which is what had made BTTF so fun previously.
A ferris wheel, a tiny shop, a few food stands and a hall where it's so busy you can't see anything inside and so many umbrellas you can't see anything outside.
1 dance, on the floor during the movie with no greased lightnin'.
A very expensive cinema ticket.
Not as advertised.

26 de julho de 2023
Opinião espontânea
logótipo da Secret Cinema

Resposta da Secret Cinema

Hi Laura, thank you for reaching out. You should have now been contracted by our team following your feedback. We hope to see you back again soon

Classificada 1 em 5 estrelas

Well what can I say, disappointing

Well what can I say, so excited to go. Travelled a long way to get to the venue and arrived with my wonderful friends to an unfortunate wet, cold and damp Grease Experience. I know the British weather is unpredictable but it would have been nice to be able to enjoy the evening in a drier venue. We decided it was too much to stay and so regretfully left not long after.
The disappointing and ill informed info from the website about what to bring was bad and when we asked a member of staff about seating to watch the film, we were told that we would have to sit on the grass and just get wet.
We were also concerned about the safety of the rides and the only tent available the floor was really slippery.
It was a real shame to see the amazing cast with ponchos singing in the downpour which wasn’t really an immersive experience
Overall disappointing
On our way home to watch the movie in the warmth.

26 de julho de 2023
Opinião espontânea
logótipo da Secret Cinema

Resposta da Secret Cinema

Hi there, sorry that the experience wasn't an enjoyable one. We have made a note of your feedback and will action any points we are able too.

Classificada 1 em 5 estrelas

Just hope event is better than their customer service!!

Booked my ticket tonight, as soon as payment went through it came up as the evening show. I thought I’d selected afternoon show. I emailed straight away, stating the mistake. Customer service emailed back stating “As part of our Terms and conditions, we do not offer ticket exchanges as a matter of policy except in very specific circumstances. For the avoidance of doubt, this does NOT include personal change of plans.” Obviously did not read my email correctly and surely they must allow some leeway for human error!!! Emailed back, no response!!! Tickets not cheap, just hope the event is better than their customer service

25 de abril de 2023
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Resposta da Secret Cinema

Hi there, please do reach out to support@secretcinema.org regarding this

Classificada 3 em 5 estrelas

Affordable Prices!!

The prices are quite affordable in this site. I am very satisfied . Thank You guys for this awesome experience.

19 de dezembro de 2022
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logótipo da Secret Cinema

Resposta da Secret Cinema

Thank you for your review Sophia. We look forward to welcoming you back again soon.

Classificada 1 em 5 estrelas

Waste of money

Waste of money. Silly games and poor scenario. Went home after 1h. Things bought online did not arrive in time for the event as well (supposed to arrive in 2 days and took 5).

27 de outubro de 2022
Opinião espontânea
logótipo da Secret Cinema

Resposta da Secret Cinema

Hi Camilo, sorry to read about your disappointing experience. I have reached out to you directly for more info. Thank you

Classificada 1 em 5 estrelas

Guardians of the galaxy

I have had a customer service nightmare with guardians of the galaxy.I have paid 103 pounds for two tickets plus 5 pounds optional refund fees that i paid by choice.however when we arrived at the venue at wembly park we were no admitted to the venue since our ticket showed 1 ticket instead of 2.the feedback that we got at the door is that we must have been mistaken and paid only for 1 ticket instead of 2.as if we did not know what we paid for.there justifications is that tickets prices vary from one day to another(obviously it changed from one second to another in our case)
The only option we were given is to purchase another ticket on door(pay another 100+ GBP. Which of course we refused.
Last they refused to refund our money.dont know why they charged me 5 pounds at the first place when there policy is not to refund regardless the case.

My advise is if you book through there website be aware since its obviusly manipulating the pric just to attract clients and second dont pick the refund protection option since its a spam.

Complete waste of money and very poor customer loyalty consideration

12 de novembro de 2022
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Resposta da Secret Cinema

Thank you for your feedback. This is disappointing to read. Can I check that you have contacted your point of purchase directly regarding this? Please feel free to reach out to our customer service team if you have any questions or concerns. Thank you

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