Secure Trust Bank PLC Opiniões 

4344
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

A good rate for saving while it lasted. Unfortuantely the renewal rate could be bettered so we switched. EXCELLENT transfer of our ISA to new provider - seamless. Would definitely use again if the... Ver mais

Classificada 5 em 5 estrelas

Recommended by MSE website, I needed a savings account that was easy access and didn’t charge for withdrawals either. They also pay interest at a flat 4.13% rate. Whilst you can get higher, the higher... Ver mais

Classificada 5 em 5 estrelas

Although I was moving an ISA to another provider on this occassion it was no problem whatsoever. The customer service was excellent. The person I spoke to was courteous, very helpful and gave me const... Ver mais

Classificada 5 em 5 estrelas

Very good software when logging in and two stage security that should be a normal for all banks ! Excellent alternative accounts that can be accessed if required at some point in the future .

Informações sobre a empresa

  1. Banco
  2. Instituição financeira

Escrito pela empresa

At Secure Trust Bank we provide simple, transparent savings accounts and business finance.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

4 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as opiniões

(4344)

1055 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Have to keep your eye on the interest .

They have a habit of starting new savings products paying better interest. But they hope a lot of customers don't notice. Thus leaving their money in poorly paying accounts. Other than that not a bad company. Useful that they do telephone banking

19 de agosto de 2026
Classificada 4 em 5 estrelas

Good overall but with a caveat

Since I've been depositing with Secure Trust their instant access interest rates have generally been very good/competitive. However, on two occasions they introduced better offerings and as an existing customer wasn't advised, so for a few weeks I missed out until I realised. I don't think that is good at all and have informed Secure Trust accordingly and wait to see if they change their ways.

Overall, I like to deposit with Secure Trust but suggest to all of their depositors, and prospective ones, to keep an eye on their website for the introduction of similar accounts that pay more. I've found it easy to transfer internally to a better-paying similar account but think I shouldn't have to and if Secure Trust valued their depositors properly you'd think they wouldn't want them to miss out which, actually, is treating them badly.

19 de agosto de 2026
Classificada 3 em 5 estrelas

Not the best !

Not the best rates and have to wait for the close of business the following day to receive it. This for less than £200. The bank I use now have better rates and I can withdraw £1000s of pounds in less than an hour.
No issue!

17 de agosto de 2026
logótipo da Secure Trust Bank PLC

Resposta da Secure Trust Bank PLC

Hello Colin

Thank you for taking the time to leave a review. We're sorry to hear that our rates and transfer times did not meet your expectations.

We understand how important it is to receive funds quickly and at a competitive rate. Transfer times can vary depending on the payment method used, banking processes, and the timing of the transaction, but we appreciate that this was frustrating in your experience.

We value your feedback regarding both our rates and service speed, as it helps us identify areas where we can improve.

Kind regards,

Gemma

Classificada 4 em 5 estrelas

Easy to deal with via the simple app.

Easy to deal with via the simple app.
Very quick transfers, both in and out of the account and generally good interest rates.
However, my only gripe would be that, as the interest rates drop on your savings account, they do not let you know that they have newer versions of the account that pay better rates. You have to find that out yourself 🙁

18 de agosto de 2026
Classificada 3 em 5 estrelas

We found the requirements to withdraw…

We found the requirements to withdraw funds was much more time consuming than with other banks.

18 de agosto de 2026
logótipo da Secure Trust Bank PLC

Resposta da Secure Trust Bank PLC

Hello

Thank you for your review. We are sorry to learn that you found the process of withdrawing funds more time-consuming than expected compared with other banks.

As a regulated financial institution, we are required to carry out certain checks and verification processes to help protect our customers and meet our regulatory obligations.

While these measures are an important part of keeping accounts secure, we understand that they can sometimes make the withdrawal process feel longer than anticipated.

We appreciate you taking the time to share your experience, as customer feedback helps us identify opportunities to improve our processes and provide a smoother experience wherever possible.

Kind regards,

Gemma

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