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Secure Trust Bank PLC Opiniões 

4344
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TrustScore: 4.5 em 5

4,6

Banco
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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

A good rate for saving while it lasted. Unfortuantely the renewal rate could be bettered so we switched. EXCELLENT transfer of our ISA to new provider - seamless. Would definitely use again if the... Ver mais

Classificada 5 em 5 estrelas

Recommended by MSE website, I needed a savings account that was easy access and didn’t charge for withdrawals either. They also pay interest at a flat 4.13% rate. Whilst you can get higher, the higher... Ver mais

Classificada 5 em 5 estrelas

Although I was moving an ISA to another provider on this occassion it was no problem whatsoever. The customer service was excellent. The person I spoke to was courteous, very helpful and gave me const... Ver mais

Classificada 5 em 5 estrelas

Very good software when logging in and two stage security that should be a normal for all banks ! Excellent alternative accounts that can be accessed if required at some point in the future .

Informações sobre a empresa

  1. Banco
  2. Instituição financeira

Escrito pela empresa

At Secure Trust Bank we provide simple, transparent savings accounts and business finance.

Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

4 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,6

Todas as opiniões

(4344)

1055 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

WFH does not work

Isa matured on 12th. Had already done a transfer requst to move to Vanquis. Phoned on 14th as money had not move. Spoke to a WFH female (with child in background) only to be told money going today to Icici !!!!. Queried immediately, put on hold and when eventually came back told its a mistake will go to Vanquis today but will take 3 / 5 days to reach new account. When questioned over time span the line was cut off (seeing to child again ??) All this took over 11 minsutes
Phoned back and got a young man actually working in the office, sorted it all out within minutes and told money woulld go today and be with Vanquis today. After 4 hours received a text from Vanquis money in my new account. 11 out of 10 for the young man
Just goes to show WFH does not work especially when you are looking after children at same time and would appear giving them more attention than customers

14 de agosto de 2026
logótipo da Secure Trust Bank PLC

Resposta da Secure Trust Bank PLC

Hello John

Thank you for taking the time to leave your review.

We're sorry to hear about the confusion and frustration you experienced regarding your ISA transfer. We understand how concerning it must have been to receive conflicting information and to spend additional time trying to get clarity on the status of your transfer.

It's disappointing to learn that your initial experience did not meet the level of service we aim to provide. We appreciate your feedback regarding the handling of the call and the communication you received.

That said, we're pleased to hear that your subsequent call resulted in a positive outcome and that our colleague was able to resolve the matter quickly, providing clear information and ensuring your funds reached your Vanquis account the same day. We'll be sure to pass on your compliments and recognition for his excellent service.

Your feedback is valuable and will be shared with the relevant teams as we continually look to improve our customer experience.

Kind regards

Gemma

Classificada 3 em 5 estrelas

ISA money going into an access account…

ISA money going into an access account for a couple of days before transfer to new supplier

13 de agosto de 2026
logótipo da Secure Trust Bank PLC

Resposta da Secure Trust Bank PLC

Hello

Thank you for taking the time to leave a review.

As part of the ISA transfer process, funds may temporarily be held within a Matured Funds ISA account for a short period before being transferred to the new ISA provider. This is a standard step that helps ensure the transfer is completed correctly and securely.

We appreciate your patience during this process and thank you for choosing us for your savings needs. If you have any further questions about your transfer, please don't hesitate to get in touch with our team.

Kind Regards

Gemma

Classificada 5 em 5 estrelas

I found the account reasonably easy to…

I found the account reasonably easy to set up, I also downloaded the app which is very useful for keeping track of your savings. I was kept informed nearing the end of my savings period with information of new accounts with competitive interest rates.

13 de agosto de 2026
Classificada 5 em 5 estrelas

Good customer service

The man I spoke with was helpful and patient and I sorted out my login and reset everything, so now I can access the account easily . I didn’t wait long to speak with somebody either .

14 de agosto de 2026

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