Motogb Shop Opiniões 

249
•
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Very fast dispatch, prompt delivery and all items well packaged. The luggage kit was easy to fit with everything necessary included in the price. Three boxes and all rails, well made and sturdy. Defin... Ver mais

Classificada 5 em 5 estrelas

I want to highlight the outstanding customer service I received from Jim in IT today. I originally called to speak with the Parts department, but Jim took the time to talk me through the entire proces... Ver mais

Classificada 4 em 5 estrelas

Very good experience with MotoGB. Bought a washer and gasket for an oil change. Arrived quickly and well packaged. Only criticism is that there should be an additional cheaper shipping method for s... Ver mais

Classificada 5 em 5 estrelas

Ok, so the wrong size was sent but it came directly from RST so not Motogbs fault however, as soon as I contacted them they replied the same day and arranged for a return and got the correct size out... Ver mais

Informações sobre a empresa

  1. Loja de motos
  2. também em
  3. Loja de acessórios e equipamento para motos
  4. Loja de peças para motos

Escrito pela empresa

Motogb Shop is an established E-commerce retailer of motorcycling gear, clothing, parts & accessories. We primarily function as an online shop where you can find all the equipment and merchandise you need. We offer help around the clock and are always happy to offer our customers useful recommendations. We provide full customer service and free shipping in the UK.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

249 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 70% das suas opiniões negativas

Geralmente responde dentro de uma semana

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4,4

Todas as opiniões

(249)

57 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Fantastic speedy service and delivery

I called to order a part for my motorbike which was not showing as being in stock so I rang to ask how long it would take.The man on the phone looked into availability and managed to source the part straight away from elsewhere.Ordered on Mon arrived at mine on Wed .Fantastic service and very happy customer.
Thank You

13 de março de 2024
Opinião espontânea
logótipo da Motogb Shop

Resposta da Motogb Shop

Hi Chris, we're always happy to help! Thanks for the positive review.

Classificada 5 em 5 estrelas

I decided to buy the TRK 702X

I decided to buy the TRK 702X, OH WOW, aren't I glad I did. What an amazing adventure bike. As always, the help received was top class and I was given lots of help.... customer service is always great. I highly recommend visiting Wallasey Motorcycles. They do not cut corners and they pride themselves in everything they do......
Cheers guys, always a pleasure to do business..... Charlie...

2 de fevereiro de 2024
Opinião espontânea
logótipo da Motogb Shop

Resposta da Motogb Shop

Happy riding Charlie!

Classificada 5 em 5 estrelas

January Hayabusa

Chose to buy my new bike from Nick at Robinsons. Started with an easy to use WhatsApp query, followed by a decent chat over the phone. Nick answered all my questions and didn't make me feel pressured at any point.
I knew the bike I wanted but scoured the Internet for the best offer I could find, Robinsons offered it. I went to my local dealer and they couldn't get anywhere near the price! Having
never bought a new bike online, I wasn't sure what the process was but was well guided throughout the process.

A delivery date was arranged and the bike arrived, as expected, in perfect order, bright and early in the morning (the driver departed at 0330hrs to get to me!)

All the paperwork was handed over, spare key, manuals and the seat was packed into a box after the seat cowl had been fitted.

I have nothing negative to say about this experience and can only praise Nick and Robinsons for sorting me out. Buying an expensive item like this should be an enjoyable experience with the appropriate feeling of being supported throughout, and beyond. I've no doubt should I require anything in the future, Robinsons could be contacted for guidance.
Thanks chaps!
Barney

6 de fevereiro de 2024
Opinião espontânea
logótipo da Motogb Shop

Resposta da Motogb Shop

We're happy to hear Robinsons were able to help you get on the road!

Classificada 3 em 5 estrelas

Hallo im start to by glad for the…

Hallo im start to by glad for the motobike parts,im unhappy, im not bean contact it,whan the delivery was done.sand my message &ring my,cnow my door please. Thank you

11 de janeiro de 2024
Opinião espontânea
logótipo da Motogb Shop

Resposta da Motogb Shop

Hi there, we are sorry to hear there has been a problem with your delivery. This is a DPD issue, of which we have no control in regards to delivery messages being sent and the quality of the delivery from an individual driver.

Classificada 1 em 5 estrelas

Still waiting for order after 7 weeks…

Still waiting for order after 7 weeks on backorder and been told at least end of February untill they will get them, ordered parts 22nd February

15 de janeiro de 2024
Opinião espontânea
logótipo da Motogb Shop

Resposta da Motogb Shop

Hi Emily, as per our conversation on the phone, we apologise for any delays with your order. Sadly, this is out of our control as December & January are always likely to cause delays due to the nature of where the parts are being sourced from. Your order was processed on the 23rd of November 2023.

Classificada 3 em 5 estrelas

Where is my order?

Motogb replied to my email and have expedited my order so it should arrive on 22 December. There does not appear to be a robust system to notify customers when there are delays at one of their supplying dealers so the onus is on the customer to follow up.

I placed my order on 7 December and as of 19 December it is still being processed. No communication from Motogb. I tried calling and always get cut off.
Do not deal with this company.

18 de dezembro de 2023
Opinião espontânea
logótipo da Motogb Shop

Resposta da Motogb Shop

Hello Colin, we are sorry to hear you have had a negative experience. Sadly, December is the busiest time of the year for us. In general, we do advise there will be delays ongoing throughout December as the business is closed from the 22nd and deliveries cannot even be guaranteed before Christmas after the 14th.
We can see that your delivery was received on the 22nd of December, 5 working days over the general delivery time when no delays are present. For this we apologise.

Classificada 5 em 5 estrelas

Stephen Holt

Thank you to Dan and the mechanics that performed an MOT on my bike, unfortunately it failed but they repaired the break fault, MOT it again and passed it all in the same day so I could use it for work.
Brilliant job guys, thank you.
Stephen.

12 de dezembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Seriousely??

Seriousely??? Your offering "Sold Secure **Pedal Cycle** GOLD" chain and lock for motorcycle security??? What planet are you guys on??? : /

24 de novembro de 2023
Opinião espontânea
logótipo da Motogb Shop

Resposta da Motogb Shop

Hi Peter, the chain & lock you are referring to has indeed been given the Pedal Cycle Gold rating. It has also met the Police Preferred Specification and has been accredited 'Secured by Design' (SBD).

This chain is perfectly suited for both push-bikes and motorcycles. You can also see that not just ourselves, but many motorcycle accessory retailers across the board advertise this chain as more than suitable.

Classificada 1 em 5 estrelas

website is so difficult to use !

website is so difficult to use !! had to make 2 phone calls for details and confirmation of order placed . Not a nice experience !!!

30 de outubro de 2023
Opinião espontânea
logótipo da Motogb Shop

Resposta da Motogb Shop

Hi Robert, we are sad to see you have left us such a negative review. Our website is set up in the simplest possible way, at any given time you are 4 clicks away from the exact catalogue you need, even so, our customer service team spent time with you over the phone to help find the parts you were looking for.

Regarding the confirmation of the order, websites are not perfect and can suffer minor 'bugs' from time to time. The problem you had communicated over the phone was in fact an issue with the payment application that we have little to no control over.

We apologise for any inconvenience caused.

Classificada 1 em 5 estrelas

I still didn't get my order and I cant…

I still didn't get my order and I cant reach tnt .please help me what is the problem??

9 de outubro de 2023
Opinião espontânea
logótipo da Motogb Shop

Resposta da Motogb Shop

Hi there, as per our conversation earlier, we apologise for any delays with your order.

It does appear that there is a delay with customs in your country, we have contacted TNT, they have advised there doesn't appear to be any issues other than the aforementioned delay.

Classificada 3 em 5 estrelas

Hard to navigate

For parts, the site is hard to navigate. There are no links on the main site. You just have to get lucky and hope that a search engine links to it.

Closed on Saturdays!
That being said, Its the only supplier In the UK so you can stop looking.
Edit in response to MotoGB's reply. There is no link on the main page to get to the bike parts. Unless its a secret. I really don't know to get there via any other route than Google.

30 de setembro de 2023
Opinião espontânea
logótipo da Motogb Shop

Resposta da Motogb Shop

Hi Samba, we're sorry to hear you've had difficulties on our website, though we do appreciate the feedback. We would be interested to know which listings you had trouble with so we can work to improve our catalogue.

Generally, all available models should be accessible through the parts catalogue and shouldn't require a Google search, unless it's a discontinued catalogue. We are aware of some models showing through Google that shouldn't be.

Additionally, we are not a physical retail outlet, just a set of offices. This is why we are only open on weekdays, apologies.

Classificada 5 em 5 estrelas

New motorbike

When I went in to look at my next motorbike the service was great and helpful. I purchased based on the help that I had and picked up my new bike 4 days later.

Great handover, bike spotless and ready to roll - first service booked in and introduced to the service team.

All in all a fantastic experience

8 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Really good service

Really good service. Products arrived in short time. Products are well made and I am happy with quality. Fit wise the rear carrier is great I do have some issues with the rear carrier as the rubber feet are somewhat close together so sit on the panel joints and so rattle.

13 de setembro de 2023
Opinião espontânea

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