Accueil assez décevant. La vendeuse nous autorise seulement à sentir trois parfums, alors que nous nous sommes déplacés de loin pour venir dans cette boutique. C’est dommage, car il y a pourtant de tr... Ver mais
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Leia as opiniões dos outros
Do NOT order from this company. They promised a 10% discount for signing up for their emails, but I never got an email with a code, a response when asking for it, and it was never applied to my order.... Ver mais
Placed the order yesterday, got today (within Europe). If you want to receive your Goods as soon as possible, please, use DHL EXPRESS. Well/safe packed. Got samples and also gifts from the... Ver mais
A empresa respondeu
Second purchase from Premiere Avenue Purchased Maison Francis Kurkdjian Globe Trotter travel spray case at an amazing price, 20% less than other quality perfume outlets and also received 5 ni... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Established in Grenoble since 1998, our perfume store, entierly dedicated to niche fragrances offers the most beautiful brand of Haute Parfumerie such as Maison Francis Kurkdjian, Tom Ford, Editions Frederic Malle, Fornasetti, Cire Trudon, Laurent Mazzone Parfums, Santa Maria Di Novella etc... Première Avenue offers 80 brands of perfume niche, scented candles, care & beauty. The online store ships worldwide.
Informações de contacto
1 rue guétal, 38000, Grenoble, França
- shopping-premiereavenue.com
3,0
Aceitável
90 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 16% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Commande reçue cassée
1 étoile car 0 pas possible.
Commande passée en ligne et reçu via colissimo cassée.
Le site indique ne pas être responsable et le service de livraison également donc aucun recours. Honteux tout simplement.
27 de agosto de 2024
Opinião espontânea
Resposta da Première Avenue
Bonjour Valentin,
Nous sommes navrés que vous n'ayez pas pu fournir les justificatifs réclamés à maintes reprises et que l'absence de collaboration ne vous ait pas permis d'obtenir gain de cause dans cette réclamation.
Vous nous avez envoyé des photos laissant apparaitre un emballage ne provenant pas de notre boutique en ligne, nous laissant fortement douter de la provenance réelle de la bougie de notre boutique.
Nous avons réclamé la preuve de l'ouverture d'une réclamation auprès des services Colissimo, et celle-ci n'a pas été faite (nous avons accès à l'ensemble des réclamations client suite à nos envois).
Vous avez ouvert un litige sur PayPal et l'organisme à plaider en notre faveur, nous avons apporté des arguments concrets, quand ceux qui vous étaient réclamés sont arrivés après la clôture du dossier par PayPal, et les nouvelles photos tant attendues et réclamées sont assez différentes des premières envoyées, ce qui, même après-coup, pose fortement question.
Hélas toutes ces circonstances ne permettent pas d'établir la provenance réelle de la bougie de notre stock.
Nos emballages pour les bougies découlent d'une procédure particulière et aucune casse n'a jamais été avérée à ce jour.
Nous regrettons votre note qui ne nous semble pas appropriée lorsque vous avez manqué de coopération pour la résolution de votre réclamation.
Cordialement,
Alexandre - Service client
Thank You
Placed the order yesterday, got today (within Europe). If you want to receive your Goods as soon as possible, please, use DHL EXPRESS.
Well/safe packed.
Got samples and also gifts from the brand I ordered (special offer in e-boutique).
Smooth communication, polite answers, kindness.
Huge thank you, Alexandre.
Not the 1st but not the last order either.
31 de julho de 2024
Opinião espontânea
Resposta da Première Avenue
Dear Ieva,
Thank you for trusting in Première Avenue, for your kindness and nice review.
I really have appreciated our exchanges. It is nice to have smart clients from all around the world.
It is always my pleasure to give the best service to our valued customers.
I hope all the next orders will be as satisfying as this one was for you.
All the best,
Alexandre - Customer Service Manager
My order took longer to arrive but i…
My order took longer to arrive but i can say that i’m really satisfied. I received many samples as well. So satisfied but i hope that the way of delivery will change be more faster. Very good customer service, they helped me all way long, thanks. Great price and very good product, highly recommended💯
8 de maio de 2024
Opinião espontânea
Resposta da Première Avenue
Dear Yoan,
All the team thank you a lot for your nice comment !
Customer service helpers do their best every day for their loyal clients as well as our logistics team which sends lots of parcels all over the world.
Sometimes we are not helped by our delivery partners, but we always manage to find a good issue :-)
Thank you for being such a loyal customer.
All the best,
Première Avenue
Awesome catalog of perfumes, outstanding customer service
Awesome catalog of perfumes, amazing price. Yes, I had to pay for the delivery out of my pocket but even including that, the price was unbeatable. Their customer service was excellent, prompt replies to my queries.
There was a miscommunicate with DHL partner from their end which resulted in shipment to be returned to them the very next day of shipping, but they re-packed and re-shipped the very next day. The delivery box was beautifully curated on the inside with a good selection of samples/gifts and a cute certificate stating that the order was prepared by Ilana. Keep up the good work. Definitely not my last purchase from them.
22 de abril de 2024
Opinião espontânea
Resposta da Première Avenue
Dear Syed,
Thank you for your kind review.
All the team works hard each day to satisfy all our customers. We are pleased to read we reach our aim with you.
Best regards,
Première Avenue team
Will order again
I ordered on last Friday and received my package today Wednesday so 5 days later.
It was packaged really well (thank you Gianni) and received 4 wonderful samples, thanks a lot!!
However, at no point did I receive any confirmation of my purchase when I bought nor any information when it was shipped, which can be worrisome when spending a large sum of money. This is something I hope they will start doing.
Other than that 5/5 experience, would definitely recommend and will order from again.
10 de janeiro de 2024
Opinião espontânea
Resposta da Première Avenue
Dear hanna,
Thank you for your kind review.
All the team works hard each day to satisfy all our customers. We are pleased to read we reach our aim with you.
Best regards,
Première Avenue team
Je recommande fortement le site
Expérience avec le site très surprenante dans le bon sens et ce tant au niveau professionnalisme que réactivité.
Service après vente très à l’écoute, rapide et compréhensif avec un remboursement intégral d’un article d’une certaine valeur dont je ne citerais pas la marque.
Je remercie fortement première avenue pour son geste commercial plus qu’exemplaire de nos jours.
Je recommande ce site à 300% les yeux fermés. Très fiable et très professionnel, encore merci à vous et vos équipes.
5 de janeiro de 2024
Opinião espontânea
Resposta da Première Avenue
Merci infiniment pour votre commentaire. Nous sommes vraiment désolés que vous ayez eu ce problème avec notre produit. Nous avons transmis toutes les informations au fournisseur afin qu'il rectifie cela.
Votre satisfaction est notre priorité et nous espérons pouvoir vous relire bientôt.
Meilleurs vœux à vous.
Bien cordialement,
L'équipe Première Avenue.
No communication or goods
No communication, no delivery of goods.
Do not but from these people
22 de dezembro de 2023
Opinião espontânea
Resposta da Première Avenue
Dear Darren,
You have sent several emails to the customer service and received an answer at each of them.
Your order has been delivered at the end of the 2023 year.
Nothing can explain this review except the fact that you didn't receive the parcel for Christmas (it was one of the first request and my colleague informed you about the delays of DHL)...
I hope that next time you will make your Christmas orders before December 22nd to be satisfied and for being fair with the company you're ordering at !
Best regards,
Alexandre - Customer Service Manager
I would order again
Got several items from this shop. The delivery was very fast from the US? To Germany. The items were all of very good quality as described
15 de dezembro de 2023
Opinião espontânea
Resposta da Première Avenue
Dear Salo,
Thank you for your kind review.
All the team works hard each day to satisfy all our customers. We are pleased to read we reach our aim with you.
Best regards,
Première Avenue team
I ordered online
I ordered online. I immediately received the order confirmation. And within 48 hours I received the package. The product was very wel protected for shipping. And also several samples were added. I definitely will order more product in the future.
15 de dezembro de 2023
Opinião espontânea
Resposta da Première Avenue
Dear Fleur,
Thank you for your kind review.
All the team works hard each day to satisfy all our customers. We are pleased to read we reach our aim with you.
Best regards,
Première Avenue team
Do not buy from them
Do not buy from them, please, fast delivery, but they are thieves. They did not mention the delivery, which cost me 65 pounds to DHL. Note that I chose the other delivery company mentioned on their website, and I paid for the delivery in advance, then I had to pay again. The perfume became more expensive than its price in the United Kingdom!!!!! In addition, they do not respond to correspondence via email at all. I buy from any other company, but certainly not this one.
9 de dezembro de 2023
Opinião espontânea
Resposta da Première Avenue
Dear Mohammed Ali,
First of all, we would like to thank you for your order.
We are sorry that you do not accept the rules of international trade that we have to follow as we are not above the law.
Best regards,
Premiere Avenue team
Politique de Retour et Service Client Désastreux
J'ai récemment acheté plusieurs produits sur shopping-premiereavenue.com et j'ai été extrêmement déçu. L'un des produits avait des défauts manifestes et ne correspondait pas à la description. Lorsque j'ai tenté de retourner l'article sans l'avoir utilisé, en suivant leur politique de "retour sous 30 jours" indiquée sur le site, ma demande a été refusée à plusieurs reprises.
Le service client a été très mauvais, non seulement ils n'ont pas résolu mon problème, mais ils ont également évité toute responsabilité. Leur prétendue politique de "retour sous 30 jours" est complètement fallacieuse.
Si vous envisagez d'acheter sur ce site, soyez extrêmement prudent. Je déconseille fortement ce site web.
3 de agosto de 2023
Opinião espontânea
Resposta da Première Avenue
Bonjour Christian Yoro,
Votre nom ne faisant pas partie de notre fichier client, nous ne pouvons pas vous donner un retour précis.
Si les produits reçus ont été ouverts et que le défaut n’ait pas été reconnu par la maison mère, nous ne pouvons pas reprendre le produit. Cependant, si l’article a été endommagé pendant le transport, nous faisons le nécessaire en respectant nos conditions générales de ventes avec nos transporteurs concernés.
Malheureusement, les articles vendus avec remise et soldée ne seront ni repris, ni échangés, ni remboursés. De plus, il se peut que l’emballage de ces produits soldés ou remisés soient abîmés ou présentes un défaut.
Tout est indiqué dans nos conditions générales de vente,
Nous sommes navrés que vous soyez mécontent,
Nous vous souhaitons une belle journée,
Cordialement,
L’équipe Premiere Avenue
US based orders, always a great experience
I've ordered from them multiple times and have never had an issue with shipping or packaging. Their candle prices are amazing and so much better than here in the US. Shipping has always been a flat fee of $28 and through DHL I've had my packages at my door within 3 days - buying from US based stores can take well over a week! I'll happily continue to purchase from them!
3 de abril de 2023
Opinião espontânea
Resposta da Première Avenue
Dear Crystal,
Thank you for your kind review.
All the team works hard each day to satisfy all our customers. We are pleased to read we reach our aim with you.
Best regards,
Première Avenue team
je suis passé pour la première fois…
je suis passé pour la première fois dans cette boutique pour trouver un nouveau parfum pour l'été ,autant dire que j'ai vécu une superbe expérience a laquelle jetait loin de m'attendre .
l'accueil était incroyable, le patron de la boutique a passe plus dune heure à échanger avec moi et à me faire découvrir ses parfums de niches préférés.
c'était un régal de discuter avec une personne aussi gentille, intéressante et autant passionnée par ce qu'il fait. Rien à voir comparer à ce qu'on peu expérimenter dans les parfumeries types Sephora , je suis bien évidemment reparti avec un parfum incroyable et pleins d'idées pour les prochains achats car je reviendrait certainement.
Merci énormément à vous pour cet découverte !
4 de maio de 2023
Opinião espontânea
Resposta da Première Avenue
Bonjour Marc,
Nous vous remercions de la part de toute l'équipe Première Avenue Parfumerie. Votre message nous va droit au coeur et votre satisfaction nous fait très plaisir. Nous espérons avoir la chance de pouvoir vous rencontrer de nouveau dans notre boutique.
Encore merci et à très bientôt pour d'autres découvertes.
Cordialement,
L'équipe Première Avenue Parfumerie
CAVEAT EMPTOR!!!
CAVEAT EMPTOR!!!
I ordered a beautiful glass vase candle from Baobab last October. The box was not labeled as Fragile and arrived broken.
I emailed back and forth for 5.5 months and finally received a refund through PayPal’s resolution centre.
Customer service is a joke. Emails are ignored and they accept no responsibility for their mistakes.
I am sorry I ordered from them. They caused a lot of stress and took up a lot of my time over almost 6 months.
5 de março de 2023
Opinião espontânea
Resposta da Première Avenue
Dear R Litsas,
First of all, we would like to thank you for your order. We are sorry if you've noticed any transport problems that are beyond our control.
As we mentioned, we opened a dispute directly with our carrier after your complaint. Unfortunately, without your "reserve" on your parcel when you receive it, the investigation time of the carrier can be quite long. We have proceeded to your refund as soon as the file was closed by the carrier.
Concerning our customer service, we always answered your questions and e-mails from you, to the extent of our availability (opening hours french office) and our information from the carrier.
Please be assured that we are doing everything we can to resolve your queries as best we can, and that we have always replied to your e-mails.
Thank you for your understanding and patience.
Best regards,
Premiere Avenue team
Great experience 👍
I have ordered one perfume and I have received it in great condition and received samples with it from different perfumes.
Fast delivery to Saudi Arabia. Received it in 8 days.
Customer care responded to my questions in fair time.
I recommend it 👍👍
18 de dezembro de 2022
Opinião espontânea
Resposta da Première Avenue
Dear Sultan,
Thank you for your kind review.
All the team works hard each day to satisfy all our customers. We are pleased to read we reach our aim with you.
Best regards,
Première Avenue team
très beau site et des beaux produits
7 de dezembro de 2022
Opinião espontânea
Resposta da Première Avenue
Cher Gianni,
L'équipe Première Avenue met tout en œuvre au quotidien pour satisfaire ses précieux clients.
Nous sommes ravis de pouvoir lire que nous avons atteint notre objectif avec vous et poursuivrons nos actions pour satisfaire l'ensemble de nos bien-aimés clients.
Au plaisir de vous servir de nouveau,
L'équipe Première Avenue
Don’t Waste Your Time!!!They reached back to me again and still…
They reached back to me again and still no solution. NO SOLUTION!!! It’s been well over 3 months. Every company I know puts customers as a priority. If something happened to an order, I know some good companies will step in and solve the issue because they want that customer to come back and shop again with them.
They claim I threatened them (which I never did, I have screenshots of all the messages I sent), and THEY WERE THE ONES WHO BLOCKED ME!!! Now base your judgement on that. Shopping with them will give you a migraine. Till today, I haven’t received the package nor the money I spent. And I have reached the point where I’m no longer interested in the money or package. They wore me out.
Look at the reviews below and make your decision. Don’t shop from them!!!
27 de agosto de 2022
Opinião espontânea
Resposta da Première Avenue
Dear Eric Hanson,
We have noticed that it went well in the end, and that you continue to place orders on our website, and we thank you for that.
Please have a nice day,
Best regards,
Premiere Avenue team
Where's my order?
Hi, I ordered from your website on 10th of September 2022, order number 102523. No email confirmation has been received since I placed the order. My order status says "In transit". I've sent several email and chasers to your contact inbox and still no acknowledgement let alone a response. I'm about to raise a dispute with PayPal for this transaction and thought I'd give it one more try here hopefully someone might get back to me...
Surprise surprise... package was delivered today, of course I had to pay customs charge of £56! Fix your communication!
10 de setembro de 2022
Opinião espontânea
Resposta da Première Avenue
Dear G.Osekre,
Thank you for ordering from our online store.
Indeed, as you ordered a product from France without paying our national VAT, once the parcel is crossing the European border (Restrictions because of the Brexit situation and since you are no longer part of the European Union), you have to pay your national VAT (United kingdom) to receive your order. In this situation and because it is completely beyond our control, we kindly invite you to contact your national customs services and they should be able to inform you regarding this situation.
However and according to our general sales conditions :
Orders shipped and invoiced outside the European Union are subject to a deduction of the French VAT. Postal services automatically declare to customs shipments which can cause some taxation of products once they arrive in the destination country.Orders that would come back to us because not collected by customers due to unpaid customs fees will be partially reimbursed with deduction of shipping costs and return costs (twice the amount of the initial shipping costs) + lump sum compensation of 10 €.
Is your online shopping experience really worth one star ? 😇😊
We thank you for your understanding and please feel free to contact our customer service if needed.
Best regards
Beware of extra charges
Fantastic seller. Super fast delivery, just 5 days from France to UK. Plus they give you a handful of samples, which was much appreciated. I will definitely use again. Many thanks.A+++++
Edit: I just found out that my partner had to pay an extra £50 customs charges just to have this delivered.
16 de agosto de 2022
Opinião espontânea
Resposta da Première Avenue
Dear Matt,
We understand your displeasure.
However, since BREXIT, the United Kingdom is no longer part of the European Union. Countries outside the European Union may be subject to customs fees, as specified in our general conditions of sale on our website in the category “deduct VAT outside of the European Union”. The brand is not responsible for the different customs fees that are applied to each country.
The Première Avenue team wishes you a good day.
Perfect Transaction
Perfect Transaction: Great Communication, Expert Packing, Super Fast Shipping Across the Ocean!
Highly Recommend!
23 de junho de 2022
Opinião espontânea
Resposta da Première Avenue
Dear Olga,
Thank you for your kind review.
All the team works hard each day to satisfy all our customers. We are pleased to read we reach our aim with you.
Best regards,
Première Avenue team
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