Première Avenue Opiniões 

90
•
TrustScore: 3 em 5

3,0

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Accueil assez décevant. La vendeuse nous autorise seulement à sentir trois parfums, alors que nous nous sommes déplacés de loin pour venir dans cette boutique. C’est dommage, car il y a pourtant de tr... Ver mais

Classificada 1 em 5 estrelas

Do NOT order from this company. They promised a 10% discount for signing up for their emails, but I never got an email with a code, a response when asking for it, and it was never applied to my order.... Ver mais

Classificada 5 em 5 estrelas

Placed the order yesterday, got today (within Europe). If you want to receive your Goods as soon as possible, please, use DHL EXPRESS. Well/safe packed. Got samples and also gifts from the... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Second purchase from Premiere Avenue Purchased Maison Francis Kurkdjian Globe Trotter travel spray case at an amazing price, 20% less than other quality perfume outlets and also received 5 ni... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Perfumaria

Escrito pela empresa

Established in Grenoble since 1998, our perfume store, entierly dedicated to niche fragrances offers the most beautiful brand of Haute Parfumerie such as Maison Francis Kurkdjian, Tom Ford, Editions Frederic Malle, Fornasetti, Cire Trudon, Laurent Mazzone Parfums, Santa Maria Di Novella etc... Première Avenue offers 80 brands of perfume niche, scented candles, care & beauty. The online store ships worldwide.


Informações de contacto

3,0

Aceitável

TrustScore: 3 em 5

90 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 16% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,0

Todas as opiniões

(90)

28 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Good prices but be careful regarding Uk postage

I’ve bought from this site more that 5 times and everything was perfect, all products are genuine and at good prices. The only problem is postage after Brexit depending what’s the amount of orders you’ll have to pay vat in Uk for all the orders exceed 135£. This fact wasn’t mentioned on their site and I had to pay more then 60£ for an order of more then 300€. I had to search for this infos because like I said is nothing in their site and my order was stacked on Uk depo and no one tried to contact me regarding this. Probably I will order again in the future but I will use another destination country

15 de maio de 2022
Opinião espontânea
logótipo da Première Avenue

Resposta da Première Avenue

Dear Madeleine,

Thank you for your kind review.

All the team works hard each day to satisfy all our customers. We are pleased to read we reach our aim with you.

Best regards,

Première Avenue team

Classificada 1 em 5 estrelas

L’article reçu non conforme et pas de réponses

L’article reçu n’est pas du tout conforme à ma commande, aucune réponse à ma demande d’un bon de retour. l’onglet retour sur le site ne fonctionne pas et depuis impossible de me reconnecter à mon compte. Je déconseille sérieusement ce site

27 de novembro de 2021
Opinião espontânea
logótipo da Première Avenue

Resposta da Première Avenue

Cher Dmlvl,

Nous ne trouvons aucune commande avec ce pseudo et ne pouvons ni comprendre ni répondre à votre commentaire que nous regrettons.

La satisfaction de nos bien-aimés clients est une priorité pour l'équipe.

Respectueuses salutations,

L'équipe Première Avenue

Classificada 1 em 5 estrelas

Très mauvaise expérience avec ce site…

Très mauvaise expérience avec ce site il m'ont facturée 245 euros et pour finalement prélever sur mon compte 288 euros qu'ils arrivent même pas à justifier je ne le recommande pas

4 de dezembro de 2021
Opinião espontânea
logótipo da Première Avenue

Resposta da Première Avenue

Chère Fatoumata Binta Fall,

Merci pour votre commande sur notre boutique en ligne.

Néanmoins nous n'avons bien sûr pas la possibilité de prélever un montant supérieur à celui indiqué dans votre panier au moment de valider votre commande.

De ce fait, le montant facturé est donc celui des produits achetés et des frais de port.

Nous restons à votre disposition pour tout complément d'information.

Merci pour votre compréhension et votre confiance.

Cordialement.

Humbert

Classificada 5 em 5 estrelas

Received my MFK B 540 in such…

Received my MFK B 540 in such immaculate condition like you would buy from shop, packaged very well. Smells beautifully amazing squirted two long presses onto my hand throughout day I wash my hands took a shower was still able to smell a little of it which is good for me the long jevity is there However this is an EDP which should be a strong smell after one squirt I can smell the power of the scent but then lingures for only a while overall amazing also received quite a lot of tester actually which was a bonus!

2 de setembro de 2021
Opinião espontânea
logótipo da Première Avenue

Resposta da Première Avenue

Dear Customer,

We are happy that you are satisfied with our products and services.

Thank you very much for spreading such positive energy.

We wish you a wonderful day.

Best regards

Classificada 5 em 5 estrelas

Premiere Avenue is the best place for…

Premiere Avenue is the best place for amazing niche perfumery. Huge variety of scented wonders and also skincare and home scents. But this is not the most important. The most important part is the whole experience, especially when you have the help of their passionate, professional staff. They are the most helpful, polite and positive people to deal with in this world of internet commerce. Messages are replied instantly and a solution and orientation is promptly given, tailored to your needs. A special mention here to their lovely SA Humbert, who guided me thru a "perfumed dilemma" with his knowledge and advice. Plus... the orders will arrive super-fast and your package full of scented samples for you to delight in.
They will be my providers from now on, and I buy a lot of perfumes via internet. Premiere Avenue, mon Premier Choix. Merci!!!

20 de agosto de 2021
Opinião espontânea
logótipo da Première Avenue

Resposta da Première Avenue

Dear Andrea Marques,

We are happy that you are satisfied with our products and services.

Thank you very much for spreading such positive energy.

We wish you a wonderful day.

Best regards

Classificada 5 em 5 estrelas

I orded online

I orded online and it whent wrong with the product. The communication; quik and verry proffesional. The service and also delivery are verry good 👌 this store made me happy! ☺️

9 de julho de 2021
Opinião espontânea
logótipo da Première Avenue

Resposta da Première Avenue

Dear F Vdhelm,

Sorry for the difficulties encountered with your order. However we thank you for taking the time to leave a review, your trust and patience.

We wish you a wonderful day.

Best regards

Classificada 5 em 5 estrelas

Excellent service and fast delivery.

8 de julho de 2021
Opinião espontânea
logótipo da Première Avenue

Resposta da Première Avenue

Dear Mark,

We are happy that you are satisfied with our products and services.

Thank you very much for spreading such positive energy.

We wish you a wonderful day.

Best regards

Classificada 1 em 5 estrelas

Has anyone dealt with a tracking number…

Has anyone dealt with a tracking number that states the parcel has been delivered?
They have yet to respond to my emails.
I’ve entered the tracking number into parcel monitor and it says it is en route.
Will I receive my package?? It’s been nearly a month since ordering two perfumes for 225€.
Help please!

26 de maio de 2021
Opinião espontânea
logótipo da Première Avenue

Resposta da Première Avenue

Dear Lucia Coffey,

I cannot find any order on our website using this name.

We always answer to our valued customers and deliver all orders.

Alexandre - Customer Service Manager

Classificada 5 em 5 estrelas

Wow!! Amazing price & fast delivery

Wow!!! That’s my first review ever in my lift. But they absolutely deserve it! I order a perfume which first of all was £70 cheaper than in UK! I palcebd an order on Su day late evening, and on Thursday 9 am I received my perfume, amazing packed and lots of samples ! Thank you !! Will definitely order again and recommend to my friends!!!

18 de março de 2021
Opinião espontânea
logótipo da Première Avenue

Resposta da Première Avenue

Dear Aisté,

Thank you for your kind review.

All the team works hard each day to satisfy all our customers. We are pleased to read we reach our aim with you.

Best regards,

Première Avenue team

Classificada 5 em 5 estrelas

Excellent

Excellent, 5 star rating is not enough. I’ve ordered an MFK perfume from them and it arrived so quickly from the day i ordered, just 6 days despite of our situation right now because of this pandemic unlike those previous purchase from other shop that worries me so much and it takes almost a month to arrived. Great job to Colissimo and Parcelforce for giving me an accurate tracking and deliver my parcel so quickly. The parcel packed so nicely and safely plus 3 samples of other niche perfumes. It was a smooth transaction and I couldn’t ask for more. I will definitely order from this shop again, infact i was searching now for my 2nd purchase but unfortunately the one that i’m planning to buy is out of stock as of now which is MFK oud satin mood in a 70ml bottle. Thank you.

17 de março de 2021
Opinião espontânea
logótipo da Première Avenue

Resposta da Première Avenue

Dear Jemarie,

Thank you for your kind review.

All the team works hard each day to satisfy all our customers. We are pleased to read we reach our aim with you.

Best regards,

Première Avenue team

Classificada 5 em 5 estrelas

Beau site de shopping

Beau site de shopping, je suis ravi!

21 de fevereiro de 2021
Opinião espontânea
logótipo da Première Avenue

Resposta da Première Avenue

Chère Janine,

L'équipe Première Avenue met tout en œuvre au quotidien pour satisfaire ses précieux clients.

Nous sommes ravis de pouvoir lire que nous avons atteint notre objectif avec vous et poursuivrons nos actions pour satisfaire l'ensemble de nos bien-aimés clients.

Au plaisir de vous servir de nouveau,

L'équipe Première Avenue

Classificada 1 em 5 estrelas

They are THE WORST !

They are THE WORST !! Everytime I bought candles on this website the delivery was a problem !! Most of the time the delivery was super slow. From time to time, the carrier couldn't even find my place because of the address (obviously the address was the right one) so the package was sent back to them. Last time i bought candles was on the 1st of December. I decided to buy early before Christmas because there was 2 Christmas gifts in my order so I wanted to be sure to receive my package on time. I could choose between two type of delivery but as there was no explainations about the pro/cons of the two type of delivery I choose the first one. My package was delivered mid January !!!! I sent them multiple emails asking them to do something or to refund me. They refused to refund me saying that its was Covid fault and the carrier waited to have a plane full before sending packages. Dont ask me about that ! For me it’s a lie ! There was always problems with delivery with them way before Covid. So its just an excuse. Plus they should know about the carrier they propose before working with them ! I will never buy with them again !! Very bad customer service !!

11 de fevereiro de 2021
Opinião espontânea
logótipo da Première Avenue

Resposta da Première Avenue

Dear Clarisse,

I cannot find any order on our website using this name.

We always answer to our valued customers and deliver all orders.

Alexandre - Customer Service Manager

Classificada 1 em 5 estrelas

Has anyone got the direct email address…

Has anyone got the direct email address for this company please??
Not sure they can speak English nor bother to reply or read any of your messages or emails but definitely busy enough to quickly collect your money.
Bought perfume just over £200 on 6 of Feb 2021 and payment cleared but since I get no invoice no confirmation email!!!
For 3 days I am almost begging them to reply to me and let me know what's going on.they are ignoring me on their website and their Instagram.
WOULD BE MY FIRST AND LAST PURCHASE FROM THEM.
Also will make a complaint.

9 de fevereiro de 2021
Opinião espontânea
logótipo da Première Avenue

Resposta da Première Avenue

Dear Al,

I cannot find any order on our website using this name.

We always answer to our valued customers and deliver all orders.

Alexandre - Customer Service Manager

Classificada 5 em 5 estrelas

Amazing & super quick customer service

Amazing customer service! I got reply from customer service in 10 min time!!! I have never experienced service so quick! Thank you! I am absolutely a returning client!

5 de fevereiro de 2021
Opinião espontânea
logótipo da Première Avenue

Resposta da Première Avenue

Dear Elza,

Thank you for your kind review.

All the team works hard each day to satisfy all our customers. We are pleased to read we reach our aim with you.

Best regards,

Première Avenue team

Classificada 5 em 5 estrelas

Wonderful store.

Wonderful store.
Great product, rare flavors, fast shipping. There is a free delivery option to Russia. Attentive managers (Special thanks to Humbert).
Thank you!

25 de janeiro de 2021
Opinião espontânea
logótipo da Première Avenue

Resposta da Première Avenue

Dear Customer,

Thank you for your kind review.

All the team works hard each day to satisfy all our customers. We are pleased to read we reach our aim with you.

Best regards,

Première Avenue team

Classificada 5 em 5 estrelas

Authentic and fast

I live in New Zealand, shipping took a week... after Covid! Amazing! They were fast, packaging ensured everything arrived safely, and their customer services team was quick and courteous with communications. The best frag store online. All perfumes were genuine and lots of free (high end niche) samples were appreciated! Will use again and have recommended!

15 de janeiro de 2021
Opinião espontânea
logótipo da Première Avenue

Resposta da Première Avenue

Dear Meredith,

Thank you for your kind review.

All the team works hard each day to satisfy all our customers. We are pleased to read we reach our aim with you.

Best regards,

Première Avenue team

Classificada 5 em 5 estrelas

Repeat customer.

Just received my second order to the UK and more than happy. Excellent savings, well packed and arrived quickly. Will certainly be ordering from them again.

13 de janeiro de 2021
Opinião espontânea
logótipo da Première Avenue

Resposta da Première Avenue

Dear Heather,

Thank you for your kind review.

All the team works hard each day to satisfy all our customers. We are pleased to read we reach our aim with you.

Best regards,

Première Avenue team

Classificada 5 em 5 estrelas

Recently ordered a package from Premier…

Recently ordered a package from Premier Avenue . They sent a package and forgot 1 item , I emailed them about it and they sent the missing item right away the next day . I positively recommend them for shopping

5 de novembro de 2020
Opinião espontânea
logótipo da Première Avenue

Resposta da Première Avenue

Dear Istvan,

Thank you for your kind review.

All the team works hard each day to satisfy all our customers. We are pleased to read we reach our aim with you.

Best regards,

Première Avenue team

Classificada 5 em 5 estrelas

Worried at first proved to be good experience

Hi,

I was a bit worried when i read the reviews but i had a very good experience. I purchased New York Intense by Necolai. Arrived in the UK in 4 days. I must be honest, the box was a bit dirty and not very presentable packaging but i paid £40 less then retail so...i guess if they pay a bit more attention to detail would be better.

29 de agosto de 2020
Opinião espontânea
logótipo da Première Avenue

Resposta da Première Avenue

Dear Alex,

Thank you for your kind review.

All the team works hard each day to satisfy all our customers. We are pleased to read we reach our aim with you.

Best regards,

Première Avenue team

Classificada 5 em 5 estrelas

Impressed!

Was a little cautious given the polarising reviews, but can gladly say the service was great! Free international delivery for a high quality perfume in no time at all.

Very happy with this.

26 de agosto de 2020
Opinião espontânea
logótipo da Première Avenue

Resposta da Première Avenue

Dear Sam,

Thank you for your kind review.

All the team works hard each day to satisfy all our customers. We are pleased to read we reach our aim with you.

Best regards,

Première Avenue team

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