Both good and not so good. Very quick response, however the response doesn't really answer the question. Pre- ordered LM1, told at order and with follow up email that will be shipped early April. As... Ver mais
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Both good and not so good. Very quick response, however the response doesn't really answer the question. Pre- ordered LM1, told at order and with follow up email that will be shipped early April. As... Ver mais
A empresa respondeu
I played a course on Sunday and the layout had been changed, so I contacted the support team via email and by Monday afternoon they had already updated the course details, talk about fast customer su... Ver mais
I play a golf course that underwent a renovation. One hole was shortened from a par 4 to a par 3. There were updates occasionally for the course but that hole never changed. I sent Shot Scope custom... Ver mais
I've had a few set up issues in trying to understand how to use the new tech and features of my G6. The Customer Support has been first class, very quick response and then they follow up to ensure you... Ver mais
Shot Scope based in Edinburgh, UK, design and manufacture golf GPS watches, shot tracking systems and laser rangefinders to help golfers improve their on course strategy and make the game more enjoyable for all. Shot Scope products have been used by tens of thousands of golfers in over 100 countries. Main products include: Shot Scope V3 GPS and tracking golf watch, Shot Scope PRO L1 laser rangefinder and the Shot Scope G3 GPS golf watch. If you have any issues, please contact us at support@shotscope.com where our support team will be happy to help.
EDINBURGH, Reino Unido
Respondeu a 93% das suas opiniões negativas
Geralmente responde em 14 horas
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I wrote to the support team about the LM1 and the testing that had been performed on it and the testers that they have allowed early access to the unit and the support team blow me off I was asking for early access not a free unit to allow for more testing so I do not recommend the support team and if you buy a product do your own review on it.

Resposta da Shot Scope
I put in a request for help when I had trouble finding a course I was playing on my H4. Turns out the reason was my own inability to read the manual. Shotscope support responded swiftly and patiently and continue to demonstrate they are a cut above in the GPS and shot tracking market.
Promptness, courtesy, helpfulness, and generosity. Very good. In fact, I later purchased one of their products.
I've been a Shotscope user since the beginning and still have the V2 & V3 watches. I had an issue with my V5 watch "Down" button and contacted Shotscope Support, after confirming where and when i bought the watch they sent me a return Form to fill out, with the option of refund or new watch. I returned the watch. I opted for a new watch (which I believe is one of the best on the market) and they even refunded the postage. Exceptional service, everything sorted over a 24 hr period. Many thanks to Andy at ShotScope Support for your assistance and helpfulness.
Another excellent experience with Support. I purchased a new putter but it was not included in the database. I sent in an enquiry inquiring when it would be added. The next day I received an email telling me the putter had been added to the database.
Sent a request for info and received a reply in less than 24 hours.
I already did a review I think year ago. Customers support is second to none. Absolutely brilliant and I can only say 5 stars.
Shotscope support from Cameron was excellent. He was extremely responsive, helpful with questions and instructions to diagnose/confirm my issues, and issue an RMA with detailed instructions to ensure a smooth process.
Ordered the new LM1 and had a shipping address issue immediately. I contacted customer support and they fixed it same day before anything actually shipped. Great job.
Customer service, James, responded immediately to my request to replace a V5 watch under warranty. He gave me great instructions and the new watch was shipped as soon as I sent my mail receipt. Great company, great watch! Thanks
The company replied super quick to my request for a cancellation of an accidental duplicate order and also submitted the refund for processing as well that same day.
My x5 lead would not latch and kept falling out making charging an issue. I have only used it a handful of rounds.
Shot scope sent me a new charging lead and issue resolved
Thanks for the prompt response
Ok customer service, but the shipping and recieving has been a nightmare. I order the H4 handheld on 3/18/26 through DSG and as of 3/27/26 I still haven't recieved my order. I guess it's stuck in the TSA line in Chicago because the tracking states it's been there since 3/26 at 5:54am with an expected delivery today 3/27 between 10:20am - 2:20pm.

Resposta da Shot Scope
Excellent service. Contacted team and was answered and resolved in minutes.
Very prompt and immediately solved my issue of ordering the wrong product.
Fast response to my query with an extremely satisfying outcome.
After some issues with delivery and I got in touch with customer services, the issues was rectified by the following day, every impressive, now I have watch for the coming season.
The response to my ticket was immediate and I constantly received highly professional instructions until the final solution. Excellent support!
Incredibly fast and supportive customer support. Quick action. Thanks.
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