Side Deal has great customer service if any product issues come up. Caitlin, in particular, is a very understanding and helpful representative. Side Deal is lucky to have her. Kudo's to the company f... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Side Deal has great customer service if any product issues come up. Caitlin, in particular, is a very understanding and helpful representative. Side Deal is lucky to have her. Kudo's to the company f... Ver mais
A empresa respondeu
bought a bunch of trackrs, & 1/2 didn't work. jordan was excellent at helping me; reordered, confirmed the specific colors, & even followed up on my battery comment! he also was soooo quick to re... Ver mais
A empresa respondeu
When I realized that one of the items I bought would not correctly, I reached out to Side Deal to let them know of the issue. Within hours, I received a response from Jessica that a refund was proces... Ver mais
A empresa respondeu
A real person responded and without being asked sent me a refund for a very small tax that that had been placed on an order. With so many states with different sales taxes mistakes are understandable.... Ver mais
A empresa respondeu
Brands compete with their best offers to be featured on national TV
1950 Parker Road, Receiving Door 32, 75010, Carrollton, Estados Unidos da América
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
There was an issue with my order and I contacted Customer service and they were GREAT. They took care of the problem very quickly. Highly recommended:)

Resposta da SideDeal®
i bought a product at sidedeal.com (heat pads set)
when the product arrived 1 of the 4 heat packs was defective (leaking) so i called sidedeal and told them
they proceeded to send me a whole new set at no cost
great for me but when the new set arrived one of the other heat pads was defective so i emailed them to tell them about the defect but not ask for a refund because i was still ahead on the pads
i did mention i was concerned about the quality of my item and worried about how long they would last
to ease my worry and make good they issued a full refund and let me keep all the heat pads that where still good
that was a wonderful way to make this customer happy and build confidence in them for my future purchases
thank you sidedeal.com for great help

Resposta da SideDeal®
SideDeal did right by me, and the few times I've used them I've had ZERO issues. Quick, responsive, and just overall great customer service.

Resposta da SideDeal®
I truly appreciate your amazing customer service—will definitely be utilizing your website again!! Ariana was the best customer service representative I’ve ever had the pleasure of dealing with!

Resposta da SideDeal®
I must say that SideDeal customer service is Awesome!! Had a problem with my steam mop after receiving it, but the manufacturer wouldn't do anything, but SideDeal stepped up & immediately replaced my steam mop without hesitation, although it was under warranty with the manufacturer. Jordan, with SideDeal didn't want me to be unhappy, so he quickly replaced my item & I'm super happy because I really like my steam mop! Thanks for great customer service 👍🤗

Resposta da SideDeal®
Ariana was quick in responding to my concerns about my purchase and considered the product under the 90day warranty even though it was a few days over the limit.

Resposta da SideDeal®
This Seller was proactive when I had to call to tell them that one of my items had not arrived. They immediately took care of the problem and ordered that item for me. Although I have not yet received it, I believe that I will. They were a pleasure to do business with.

Resposta da SideDeal®
I received a product form SideDeal that did not perform as I had hoped. When I notified Ariana at customer service, she refunded my money promptly and did not require that I return the product. I appreciated the quick service, and most importantly, the fact that I did not have to return the product during these socially distancing times. Thank you!

Resposta da SideDeal®
Ariana was incredibly helpful in sorting through my shipment issues. They were incredibly informative, personable, and found a solution immediately. Every person at Sidedeal should take notes from Ariana!
Give this person a raise!!

Resposta da SideDeal®
I was recently exposed to this website and found out about their line of products. When an issue arose and I reached out to Customer Service. Kevin responded and was very helpful, kind and professional. The response time was prompt and the issue was resolved in no time. I will continue to shop here.

Resposta da SideDeal®
After waiting a month they sent the wrong item. When you reach out to customer service it takes 6-7 business days to respond. I’m starting to feel like this is a racket and my money has been stolen. I’ll give them a couple more days then I’m putting in a dispute with my credit card to get my money back.
Well I finally received the correct product and it doesn’t work! The unit will not function unless it’s actively plugged in. What a scam. Definitely getting my money back.

Resposta da SideDeal®
I had purchase a IRobot then my wife wanted me to return it, Ariana went out of way to help me get a return approval. I greatly appreciate her effort, but after demonstrating the IRobot to my wife she agreed to keep it!! Thank You Henry

Resposta da SideDeal®
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