Sims Tropical Fish Ltd Opiniões 

215
•
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I will definitely buy more fish for my new aquarium from this wonderful shop! The delivery of the fish was free of charge because I also purchased an aquarium. The aquarium was packed exceptionally we... Ver mais

Classificada 5 em 5 estrelas

Bought lots of fish and food from these guys.Site has every fish you could possibly imagine. Always had brilliant service from them. Fish come healthy and after aclimatation, have never lost any. D... Ver mais

Classificada 5 em 5 estrelas

Really good service fantastic Fish arrived all safely delivered on time. Couldn’t ask for more really recommend.

Classificada 5 em 5 estrelas

I have ordered from Sims Tropical Fish Ltd twice now, and both times my orders have been exceptionally packaged and delivered with care. The livestock arrive well-cared for, and all the fish and shr... Ver mais

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4,6

Excelente

TrustScore: 4.5 em 5

215 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 22% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(215)

140 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Awesome service

Awesome service and happy to please. Fish were delivered happy and great condition.

4 de outubro de 2025
Opinião espontânea
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Resposta da Sims Tropical Fish Ltd

Hi Paul,

Thank you for your review.

We are glad to hear you enjoyed your experience with Sims Tropical Fish and appreciate you taking the time to leave a review.

We look forward to your next order.

Regards

Sims Tropical Fish.

Classificada 5 em 5 estrelas

Fast delivery

Fast delivery. Bigger fish than advertised. Which was great
Clean crisp bar silver dollars!

19 de setembro de 2025
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Resposta da Sims Tropical Fish Ltd

Hi Dale,

Thank you for your review.

We are glad to hear you enjoyed your experience with Sims Tropical Fish and appreciate you taking the time to leave a review.

We look forward to your next order.

Regards

Sims Tropical Fish.

Classificada 4 em 5 estrelas

Issues with initial delivery of fish…

Issues with initial delivery of fish very quickly sorted and beyond what company had to do. Very happy to use again.

17 de setembro de 2025
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Resposta da Sims Tropical Fish Ltd

Hi Kevin,

Thank you for your review.

We are glad to hear you enjoyed your experience with Sims Tropical Fish and appreciate you taking the time to leave a review.

We look forward to your next order.

Regards

Sims Tropical Fish.

Classificada 5 em 5 estrelas

100% recommend

As a first time fish buyer, SimsTropicalFish were super informative and helpful with my purchase, would 100% recommend and will be purchasing again :)

13 de setembro de 2025
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Resposta da Sims Tropical Fish Ltd

Hi Shannon,

Thank you for your review.

We are glad to hear you enjoyed your experience with Sims Tropical Fish and appreciate you taking the time to leave a review.

We look forward to your next order.

Regards

Sims Tropical Fish.

Classificada 5 em 5 estrelas

They were very friendly and informative…

They were very friendly and informative i recommend them 100 percent.

4 de setembro de 2025
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Resposta da Sims Tropical Fish Ltd

Hi Steffy,

Thank you for your review.

We are glad to hear you enjoyed your experience with Sims Tropical Fish and appreciate you taking the time to leave a review.

We look forward to your next order.

Regards

Sims Tropical Fish.

Classificada 5 em 5 estrelas

Perfect

Perfect, fish were healthy and still thriving weeks later- exact number and species of fish. not a single one has died which is alot better than a normal local fish shop. would highly recommend

26 de agosto de 2025
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Resposta da Sims Tropical Fish Ltd

Hi Luke,

Thank you for your review.

We are glad to hear you enjoyed your experience with Sims Tropical Fish and appreciate you taking the time to leave a review.

We look forward to your next order.

Regards

Sims Tropical Fish.

Classificada 5 em 5 estrelas

Super Red Dragon

recently purchased a Super Red Dragon flowerhorn fish from Sims Tropical and the experience was brilliant from start to finish. The communication was excellent; after placing my order, Jimmy messaged me on WhatsApp with videos so I could personally select the fish I wanted. The ordering process was simple and the delivery was incredibly quick.

The fish arrived in perfect health and was exactly the one I chose. I am so pleased with my new fish and the service I received. I would highly recommend Sims Tropical to anyone looking for a quality, healthy fish and fantastic customer service.

10 de setembro de 2025
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Resposta da Sims Tropical Fish Ltd

Hi Christopher

Thank you for your review.

We are glad to hear you enjoyed your experience with Sims Tropical Fish and appreciate you taking the time to leave a review.

We look forward to your next order.

Regards

Sims Tropical Fish.

Classificada 5 em 5 estrelas

Great company

Great company, ordered a couple times from here and never had any issues.

22 de agosto de 2025
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Resposta da Sims Tropical Fish Ltd

Hi Paris,

Thank you for your review.

we are glad to hear you enjoyed your experience with Sims Tropical Fish.

We look forward to your next order.

Regards

Sims Tropical Fish.

Classificada 5 em 5 estrelas

Excellent and the best service for an…

Excellent and the best service for an online fish retailer. Really helpful service.

This was my 3rd order from sims. Fish are delivered by registered courier and arrive well packaged with heat pads and plenty of packaging.

Would highly recommend.

10 de setembro de 2025
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Resposta da Sims Tropical Fish Ltd

Hi Richard,

Thank you for your review.

we are glad to hear you enjoyed your experience with Sims Tropical Fish.

We look forward to your next order.

Regards

Sims Tropical Fish.

Classificada 5 em 5 estrelas

10/10 service

10/10 service - very prompt at replying yo my enquiries and friendly staff - would recommend

4 de agosto de 2025
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Resposta da Sims Tropical Fish Ltd

Hi Syed,

Thank you for your review.

we are glad to hear you enjoyed your experience with Sims Tropical Fish.

We look forward to your next order.

Regards

Sims Tropical Fish.

Classificada 5 em 5 estrelas

Sublime service from Sims Tropical

Sublime service from Sims Tropical, my Panda Corydoras and electric Gourami's were simply stunning. Definitely recommend.

27 de agosto de 2025
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Resposta da Sims Tropical Fish Ltd

Hi Scrapster,

Thank you for your review.

We are glad to hear you enjoyed your experience with Sims Tropical Fish.

We look forward to your next order.

Regards

Sims Tropical Fish.

Classificada 5 em 5 estrelas

I would 100% recommend Sims Tropical…

I would 100% recommend Sims Tropical Fish, from my initial phone call with the owner Martyn it was professional, i found him very knowledgeable and extremely helpful. I purchased a Malaysian Golden Crossback Arowana , wow absolutely stunning aquatic art at its finest, could not be happier. The whole experience from start to finish 10/10.

23 de agosto de 2025
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Resposta da Sims Tropical Fish Ltd

Hi Nick,

Thank you for your review.

We really appreciate your kind words

We are glad to hear you enjoyed your experience with Sims Tropical Fish.

We look forward to your next order.

Regards

Sims Tropical Fish.

Classificada 5 em 5 estrelas

Amazing

Everything arrived on time, all the fish were just as described and all seem to be very healthy and well, 10/10 service here, would definitely recommend to anyone thinking about getting some tropical fish!

2 de setembro de 2025
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Resposta da Sims Tropical Fish Ltd

Hi Tom,

Thank you for your review.

We are glad to hear you enjoyed your experience with Sims Tropical Fish.

We look forward to your next order.

Regards

Sims Tropical Fish.

Classificada 5 em 5 estrelas

Simms fish

Absolute great experience and the order arrived promptly, can't fault the fish, they are healthy swimmers :) wouldn't shop anywhere else for my fish.

15 de agosto de 2025
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Resposta da Sims Tropical Fish Ltd

Hi Carl,

Thank you for your review.

We are glad to hear you enjoyed your experience with Sims Tropical Fish.

We look forward to your next order.

Regards

Sims Tropical Fish.

Classificada 5 em 5 estrelas

Brilliant service

Brilliant service, everything was packaged very well and in order, would recommend to anyone!

2 de setembro de 2025
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Resposta da Sims Tropical Fish Ltd

Hi Amy,

Thank you for your review.

We are glad to hear you enjoyed your experience with Sims Tropical Fish.

We look forward to your next order.

Regards

Sims Tropical Fish.

Classificada 2 em 5 estrelas

Wrong order received - won’t be using again.

Ordered one large discus fish and was sent two smaller ones. They were the right colour strain but not what I ordered. I don’t know how you run a business if you are sending the customer something totally different than they ordered?!
No communication and no reply to emails asking why they sent two smaller fish instead of the one large one as requested. Will NOT be using them again as the order for one fish wasn’t cheap either.

21 de agosto de 2025
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Resposta da Sims Tropical Fish Ltd

Hi Steve and Tina,

We are sorry you were not happy with your order.

We are not sure how this has happened but we will look into it to ensure it doesn't happen again

Please get in touch via retail@simstropicalfish.co.uk
so we can try and rectify this for you.

Regards

Sims Tropical Fish

Classificada 1 em 5 estrelas

DON NOT BUY FROM HERE

I put in a large order with Sims -

6 x LF minnows
6 x Galaxy Danios
1 x Snow White Bristlenose Pleco
1 x Panda Telescope Butterfly
1 x Giant Oranda

On delivery the bag containing my LF minnows was discoloured and very smelly and one of them was dead.

3 days later my Snow White Bristlenose Pleco is dead.

I also have to treat both of my tanks for white spot as the fish from this order has brought this in. My 2 gold fish also look unhealthy, in the process of treating these so hopefully they pull through.

Will never order from this company again £187 for fish that are all gonna die and probably wipe my whole tanks out too.

I have contacted Sims with no response. I am going to contact Klarna and refuse to pay.

20 de agosto de 2025
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Resposta da Sims Tropical Fish Ltd

Hi Erin,

I am sorry to hear your experience with Sims Tropical Fish was not up to your expectations.

We are disappointed to read this review as we have refunded your full order as well as tried to get in contact with you to arrange for you to receive your order completely free of charge.

if this reaches you please get in contact with us as we would love the chance to make your experience with Sims Tropical Fish a positive one.

Regards,

Sims Tropical Fish.

Classificada 1 em 5 estrelas

wrong fish, missing fish, dead fish

ordered 10 fish total 2 D.O.A as to many packed in one bag, 2 fish were missing, so received 6, 4 of the fish weren't what i ordered so actually only got 2 of what i purchased, i contacted them and they refunded the 2 D.O.A and sent the 2 which were missing from order the next day, these were also not the fish i ordered, i tried to contact them again and they just blanked me completely, i have ordered from them before and received wrong fish so this wasn't a one off, I don't plan on using them again .

5 de julho de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Healthy Betta fish

Received a beautiful and healthy Betta fish who is currently doing well.

7 de agosto de 2025
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Resposta da Sims Tropical Fish Ltd

Hi JP,

We are glad to hear your betta is doing well.

Thank you for your review.

Regards,

Sims Tropical Fish

Classificada 5 em 5 estrelas

Great customer service

I paid for clawed frogs of different colours, but I was sent two the same colour. I queried this twice online (no phone number available), but in both cases I received no reply. The frogs themselves were great, but when paying this shop's higher prices, I expected better customer service.
UPDATE: Some weeks later, I had a call promising to put this right once the frogs had been restocked. A month or so down the line, I was really pleased & surprised to receive 2 albino frogs. I appreciate that these frogs are hard to get hold of at the moment, so my initial review was a little hasty.

9 de julho de 2025
Opinião espontânea

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