Always a swift and professional service when ordering. Excellent quality clothing with great designs and fit. Love their stuff. I own loads of it. Tees, Sweaters, Shirts, Hats. Always happy. Many... Ver mais
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Very slow, poor customer service - Paying for 48hr postage, and a full week after the order was placed, still not been notified it has been sent - this sits with Slackjaw, not Royal Mail, who are not... Ver mais
There was an initial problem with some sizes ordered. However Rob the owner was so understanding and sent replacements and refunded our return postage. The T-shirts are top quality and fantastic desig... Ver mais
UPDATE:they handled this after speaking to them. Don’t think it’s fair to keep this up and negatively affect their business. Had to return a hoody as it was too big. Unfortunately there was some c... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
One for the road. Adventure & Moto inspired Clothing & Accessories.
Informações de contacto
Reino Unido
- slackjawapparel.com
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 16% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Trucker cap
Great trucker cap,had to wait a bit longer for delivery due to expansion of there business. But that's ok with me.

Resposta da Slackjaw Apparel
Order not recieved.
Placed order 3rd May. Chased on numerous occasions kept being told issues with the warehouse and that it was being chased. Refund requested today. Hopefully their issues get sorted as looking at these reviews, it's potentially brand damaging.

Resposta da Slackjaw Apparel
Easy enough to order and pay but I…
Easy enough to order and pay but I still haven't had my order. Was in touch with the company who said there was a delay but would be sorted.
Would like to give a 5* but can't.

Resposta da Slackjaw Apparel
Item not received yet
I can’t review the item as I haven’t received it yet! Hopefully I will receive it soon.

Resposta da Slackjaw Apparel

Resposta da Slackjaw Apparel
Been a week still not delivered and…
Been a week still not delivered and failing to answer any emails

Resposta da Slackjaw Apparel
Ordered medium swapped for large no…
Ordered medium swapped for large no quibbles all good, quality company 👍

Resposta da Slackjaw Apparel
Off sizing, poor customer service and overpriced items.
Mediocre quality which doesn't quite justify the price. Sizing is off and comes up a size smaller than advertised. Despite this, postage isn't free so you'll end having to pay for postage three times when your item doesn't fit. On top of that, customer service is not great, when they do actually reply to emails and don't answer all questions asked. The supposed 48 hour postage doesn't count in my opinion when they don't bother to post it out for a few days. Your order will take around a week to arrive, based on my experiences. Overall disappointing for an item of clothing I've had my eye on for a while. The applique finish is a lot rougher and I have my concerns about how it'll look after a little wear and few washes but can only speculate at this time.
I response to the reply, I ordered the basic breakout longsleeve Tshirt which didn't qualify for free postage, then had to pay to return when the sizing was off. I then decided to upgrade to the icon longsleeve and was billed for the difference as well as postage. As for dispatch time, I was notified the next morning the item was ready for dispatch the next working day which I think was a Monday, yet it didn't arrive until the Saturday. I'm not sure what went on in between those times.

Resposta da Slackjaw Apparel
Poor sizing, no free returns, no refund is lost in post
I had a bad experience with Slackjaw, so be aware of the following:
1. Sizing is different to other brands: I'm 180cm and 80kg so a slam dunk 'Large' usually. But the large long sleeve t shirt I ordered was too short in the arms and tight across the chest. I sent it back to be exchanged for an XL. But...
2. Slackjaw don't offer free returns. So I sent the shirt back via Royal Mail, but it has never arrived. Despite having proof of posting and a tracking number, Slackjaw are saying its not their problem and tell me to take it up with Royal Mail
So only order if you are sure of the sizing or happy to take on the risk if the return is lost on the post.
Most Mail Order companies offer free returns and take a most customer friendly approach to returns, it would improve their service if Slackjaw adopted this approach.

Resposta da Slackjaw Apparel
Tee shirts.
The items I have purchased so far have all been excellent quality.
Delivery times have all been good, and I will be buying more in the future.
Definitely worth the money.

Resposta da Slackjaw Apparel

Resposta da Slackjaw Apparel
Good quality kit plus I ordered the…
Good quality kit plus I ordered the wrong size and they were swiftly exchanged for the right size

Resposta da Slackjaw Apparel
The navy denim vest is VERY dark blue
The navy denim vest is VERY dark blue , pretty much black ,

Resposta da Slackjaw Apparel
Easy return, good quality
Easy return for a smaller sweatshirt. They're long bodied, same as the long-sleeve t-shirt I have. Both are heavy material.

Resposta da Slackjaw Apparel
Great quality
Great quality, service and quick shipping . From a repeat customer and shall continue to be.
Style and substance!
At last a company that has really cool motorcycle gear but also stock in all sizes not just ‘the last one in extra small’ My long sleeved t shirt is quality and a really nice weight for biking gear. Highly recommend you check these guys out.
Bought 3XL t-shirt
Bought 3XL t-shirt. Not any bigger than a high street XL. Shame, as the colours and cotton are top notch.

Resposta da Slackjaw Apparel
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