Terrible customer service and still no order after 12+ days. I’ve been waiting over 12 days for my order and have had no resolution. Slumblr told me the delivery failed because nobody was hom... Ver mais
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Leia as opiniões dos outros
So after buying a bath pillow from my phone browser and having it not arrive on time (estimated arrival on May 19) I clicked on the tracking link from my work computer and got a warning from my comput... Ver mais
AWFUL! I wish I had read these reviews before I purchased. Slow delivery, beyond terrible customer service and the website is all lies. These are just cheap Chinese products dressed up to look prem... Ver mais
I thought it was a gamble ordering online but I was surprised! Arrived within a week of purchase and it is by far the best fit pillow re neck support I have ever tried. Worth trying, 100% would recomm... Ver mais
Informações sobre a empresa
Escrito pela empresa
At Slumblr, we believe that quality sleep is the foundation of a healthy and fulfilling life. Our Relief Pillow is expertly designed to provide unparalleled support and comfort, ensuring you wake up refreshed and pain-free. Experience the difference with Slumblr and transform your sleep for a better tomorrow.
Informações de contacto
Austrália
- support@slumblr.com
- slumblr.com
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This company is a scam!!!
This company isa scam. All reviews on facebook are from face or hacked accounts, just check out the content they post. Paid for social media reviews which again are fake. If you ask to return your item they will talk you out of it, but finally offer you a 50% refund on the drop shipped product which likely cost them pennies to buy, so they still make profit on returns. And if finally you manage to get past the gate keeper to return, they will ask you to pay off of your own back a return to Australia, costing more than the item itself cost, when it was shipped from China!?
Please do not be fooled like I was, as well as SO many people below and on their facebook comments, the product is a cheap drop shipped pillow, with no real option to return or refund.
It's a scam
We purchased a pillow under the impression that it could be returned if it wasn't comfortable. I tried it for two nights and it wasn't for me, it was too high and pushed my neck out of alignment giving me pain and stiffness during the day. I'm sure other people get on just fine with it - this issue is the dishonesty around being able to return the pillow.
It's a scam basically. If you want to return the pillow you have to pay to return it to Australia. Putting that information on the website would be honest and would help you to make a decision about whether or not to try the pillow for the "60 night free trail". On the site it also says that there is a "60 day money back guarantee". When you check how to do a return all it says on the website is that to return you need to email them.
Great pillow
I got one for myself and it was too small so I gave it to my wife and she loves it! 2 weeks and it has gotten rid of her sciatica so thank you Slumblr!
Happy customer
Great customer service , resolved the problem straight away .
good customer service
good customer service , got sent the ild version by mistake and they are sending the 2.0 to me and i will just be able to donate the other one to a charity as they don't even want it back.
Awful quality
Awful quality, customer support is a joke. Total scam
Great Quality & Customer Service
After seeing many ads for different pillows on Instagram, I finally decided to go with Slumbr. They provided excellent customer service and even recommended the best option for me. If you’re unsure go look at their various videos on Instagram, that’s how I knew it’d work as a side or front sleeper. Definitely enjoying the pillow, great value too.
I emailed them immediately following…
I emailed them immediately following the purchase to cancel the order and they NeVER responded. To return the order you have to pay the shipping.
No customer service, poor reviews....save ur money!
Shocking … 😱😱😱😡😡😡
Pillow arrived & nothing like the advertised item. Gave me a stiff neck daily and shoulder pain so I asked to return it under the 60 day full refund policy……
I was told…
1. Send it back to Australia and they will refund me less the original shipping costs, protection insurance and my return costs
2. They will refund 50 percent less the original shipping costs and protection insurance
How much their costs will be is not disclosed.
Complete scam operation
Complete scam operation, avoid at all costs.
Disappointing Pillow Experience
I ordered one of these pillows on September 18th, and it was delivered to Australia on October 2nd. I didn’t realize it was coming from China! Unfortunately, the quality is pretty poor; the memory foam feels cheap and it’s really uncomfortable.
I reached out via email on October 4th to ask if they sent me the older version, but I haven’t heard back yet. I really wish I had read the reviews before making this purchase. I hope they respond soon or send me the updated version of the pillow!
Great innovation for side sleepers
Great innovation for side sleepers. Quality materials and great customer service. Looking forward to more restful nights
Service Value-Added!
I ordered a pillow but received the wrong version.
I contacted the company, and they responded promptly, offering me a newer version to try without requiring a return of the original one.
Excellent customer service!
Delighted with my purchase
Delighted with my purchase. The pillow is exactly as advertised. Really soft, fantastic quality outer case to hold the memory foam in as well. This is a great addition as it means cleaning is much easier when needed.
I was very impressed with the packaging that it came in, fully branded and really shows the quality Slumblr have put in to bring customers a great quality product and experience.
Be careful purchasing from fake sites as they are not as good by any stretch of the imagination and cannot replicate the quality Slumblr offer.
Money back guarantee is laughable
The pillow is cheap. Squashes to nothing offering little support.
The money back guarantee is laughable as they insist on the customer covering the cost of returning the pillow to Australia!
total scam
total scam! ordered the pillow months ago and have never received the item or any response to my emails! don’t waste your hard earned money on these people! 😡😡😡
This company is a SCAM
This company is a SCAM!
They will always be “attempting” to deliver it to you, yet it will never turn up and you will never get hold of what ever courier company they are sending you details for. They will also “process you a refund”… that also never shows up. DO NOT BUY FROM THIS COMPANY!
SCAM & Lazy Counterfeit
The pillow that arrived looks like a lazy counterfeit version of the one in their photos, including the photo on my order. There are obvious details that make the two look like completely different products.
Slumbr Contour Relief Pillow
I ordered one of these on the 16th of Sept, it was delivered on the 30th Sept to Australia - rather long wait if you're suffering neck pain and wanting relief and didn't realise it was coming from China. After airing it out for the whole day I used it overnight and honestly had the worst sleep of my life, woke up in even more pain than usual. It is extremely uncomfortable! I'm not sure if I was given the "old" version but I certainly paid for the new one. There's nowhere to leave feedback either, I would not recommend buying from these guys!
Excellent customer service
Excellent customer service, I truly recommend this company as they've sorted my query out very promptly and I had no issues. The quality of the product is amazing and I had a great sleep. I definitely recommend you purchase and try these pillows as you won't be disappointed.
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