I had high hopes for Snoozel Green and was really looking forward to receiving our mattress topper, so I’m very disappointed. I ordered a King-size topper, but a week later a Super King arrived... Ver mais
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Leia as opiniões dos outros
Fabulous mattress. Deep, perfect balance of firmness and softness. The only less good thing was the long delivery delay, almost 2 months. But the couriers, when they did finally arrive, were really he... Ver mais
Mattress Topper. Very pleased with the item and the quality is superb. Love the natural materials especially the natural latex which has no chemicals and therefore no awful smell,and the wool really... Ver mais
I didn't give 5 stars because although the mattress is very very comfortable, it is extremely heavy. So moving it to another room or house will have to be carefully thought about. I've never ever m... Ver mais
Informações sobre a empresa
Escrito pela empresa
Working directly with our manufacturers to produce natural, chemical free, non-toxic products for your bedroom. We want everyone to be able to sleep naturally.
Informações de contacto
Reino Unido
- hello@snoozelgreen.com
- snoozelgreen.com
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 83% das suas opiniões negativas
Geralmente responde dentro de um mês
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Awesome experience
Fantastic service, and the natural latex pillows I purchased are awesome! Very comfortable
From ordering to receiving everything…
From ordering to receiving my purchase was so smooth. The product (bedding set ) is fantastic quality and I’ve been having the best sleep in the past few weeks that I have had in a very long time
I have been waiting 3 months now for my…
I have been waiting 3 months now for my order.

Resposta da Snoozel Green
Unfortunately the customer care and…
Unfortunately the customer care and correspondence is very poor.
It has been over a month and I still haven’t received my order

Resposta da Snoozel Green
A REAL shame
A real shame. Ordered a mattress from this company. Love it SO much. Been trying to order another one for OVER 9 months now and they are just always out of stock and not taking orders. Something seriously wrong with the supply chain. Can't tell me when or even if the super king mattress will ever be back in stock. Now they don't even bother responding to my emails or chats. Quality products. Awful supply chain management. Poor customer service.

Resposta da Snoozel Green
Best mattress I've ever slept on ..
Best mattress I've ever slept on ... no more night sweats ... no more waking up with stuffy nose ... no more back pain .... customer service is great.
Brilliant mattress and the most…
Brilliant mattress and the most organic, plastic-free one I could find. Delighted with the mattress and the excellent service… will definitely be buying again.
I didn't give 5 stars because although…
I didn't give 5 stars because although the mattress is very very comfortable, it is extremely heavy. So moving it to another room or house will have to be carefully thought about. I've never ever manoeuvred such a heavy mattress!
I think it is worth looking into a lighter (in weight) design - so that it's not a intensely heavy.
The weight bothers me.
The delivery company were very late updating me on delivery window so it was stressful organising someone else to be there.
Super experience and fab mattress
Super experience from research, purchase and delivery.
Fabulous mattress , firm enough to support you but enough “give” to allow you to snuggle in. Neither hot nor cold to sleep on and a joy to go to bed!
Single, combination sleeper, standard double mattress.
Excellent
Really happy with my mattress topper it's lovely to sleep on & it's all natural materials. Good communication about delivery.I would highly recommend
Great experience from ordering to delivery and comfortable natural topper
Great experience from ordering to delivery and it has made my previous mattress feel much more comfortable.
Using the snoozell green topper i sleep more comfortably. I no longer have a sore hip because of lying on an over firm mattress.
The topper smelt wonderfully fresh with no chemicals scent at all and I’m very happy with it thank you very much indeed and once again the delivery process was excellent.
They cancelled order 3 months after I paid.
Accepted order, took money and 3 months later said they could not deliver to my address, cancelled the order and gave me a refund. A week before they cancelled the order, the delivery was scheduled, a van arrived and the driver went to unload it and said there was no mattress onboard and they would be back. It was a few days later I contacted Snoozel to be told they can’t deliver. They did say it was in the “small print”, but to accept the order, inform me numerous times it was delayed, then after 3 months say they can’t deliver, is extremely poor customer service.

Resposta da Snoozel Green
Such comfortable mattresses!
Wonderful mattresses! So comfortable and relaxing. We absolutely love them! It's lovely to be surrounded by all natural materials as we sleep. Our night time allergies have disappeared, since we got rid of our old, synthetic, dust filled mattress, and we sleep more restfully.
The only thing which was disappointing was the delivery, by a different company. We were promised a time slot on Saturday, so dismantled our old bed frame in readiness. Only to be informed, later in the day, that they'd forgotten to put our 2 mattresses on the van! It took 4 more days until they arrived, which was really inconvenient for us. This wasn't Snoozel's fault though.
Best natural pillow
I was searching for a natural organic pillow for my family, including young teenagers.
I had bought a £70 natural organic pillow from another company but I never adjusted to it.
After 1 year, I decided to look for another one and now love our Snoozel Green organic latex pillows.
Will buy more and soon change my mattress for a Snoozel Green too.
Brilliant mattress, great company!
Brilliant mattress. Really happy. Researched a lot. Have had other organic mattress and this is by far my favourite. And not the most expensive either. People have said it was “firm”. That was a good thing in my mind as the other organic mattresses I’ve had just haven’t supported me. Having said that, while it’s on the medium to firm side, it’s not what I would call a firm mattress. It’s a solid mattress that supports your back and doesn’t sink in. Delivery men were as everyone says, they deliver in your hall, that’s it. They aren’t bed specialists so be prepared to have help. The mattress is heavy. I would pay more to have a service that delivered the mattress, and pooped it on the bed and took packaging away. But that was offered so at the same time, I didn’t expect it. Also, when I ordered the super kingsize mattress it was out of stock. I was a little unsure if I should still buy it, given I didn’t know the brand or company and estimated delivery was the middle of September. However, it arrived on 17th September with plenty of notice for my delivery. So don’t let that put you off. You can trust this company. Overall 100% happy with every aspect.
One year later...
So it's been 357 days since our purchase and the mattress has been very comfortable all year! Thinking back to the purchase and delivery process, everything was great! I'd highly recommend this mattress to anyone thinking of getting one. I also bought a pillow which was a bit soft for me but my daughter happily "borrowed" it and she hasn't given it back!
Not as shown on website
Unfortunately the mattress we received didn't look like the ones shown on the website, adverts, or Which? review and was too firm.
The photos show the mattress having a plump, almost domed top, with the surface rising above the edging and the cover material is taught. But ours didn't look like that - the surface was sunken below the edging and the cover material was baggy. It looked as though it was missing some filling. I asked twice if it was a different mattress to the one in the photos/Which? review, but didn't get an answer.
We also found it too firm (and my husband likes a firm mattress) it gave me shoulder pain. We were advised to walk around on it to soften it up. When I saw myself doing this in the mirror, I thought - why am I having to do this to a £1000 mattress?!
We tried our best to get on with the mattress as we'd spent ages researching and finally chose to invest in this one, so we were very disappointed.
The company was helpful and communicated well. We asked for a refund due to the item being 'not as described' and they organised a collection and have refunded us.

Resposta da Snoozel Green
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