SohopomsOpiniões 

Resposta da Sohopoms

Actualizada a 12/08/2025

Hi Maryann,
Thank you for your feedback. We’re so pleased to hear you loved the jackets. Please tag us we would love to see your Ivy in our produts ❤️🩵

Thanks from us all at Soho Poms 🐾🐶

Resposta da Sohopoms

12/08/2025

Dear Tracy,

Thank you for your feedback. We’re sorry to hear you felt disappointed with your experience, but we’d like to clarify a few points.

Looking back over our correspondence, we can see that we responded to your email and explained that we are a small but rapidly growing business, and we are currently investing in improving our postal systems to ensure faster and more streamlined deliveries. While we may not operate like a large retailer, we take pride in offering personal service and quality products.

We also made it clear that if you were unhappy with any of your items, we would have been more than happy to arrange a return and issue you a refund. However, no such request was made.

We understand that expectations can vary, but we are committed to continually improving our service while maintaining the quality and care that define us as a brand.

The Soho Poms Team 🐾🐶

Resposta da Sohopoms

12/08/2025

Hi Christine,

Thank you so much for your lovely review! 🐾💛 We’re thrilled to hear that Poppy loves her Yeti harness — it’s wonderful to know it fits her perfectly and that you’re enjoying the soft, cosy fabric.

We’re so glad you treated her to the matching lead too — she must look absolutely gorgeous in her set! Thank you for the 5 stars and for supporting Soho Poms.

From the team at Soho Poms 🐶🐾

Resposta da Sohopoms

21/05/2025

Hi Mark,

Thank you so much for your lovely review! We’re absolutely thrilled to hear that you appreciated our communication and support – it means the world to our small team. We’re so happy we could help, and even more excited that Bailey is now looking forward to his birthday – what a lucky boy he is!

Thank you again for taking the time to share your kind words. We truly appreciate you being a part of the Soho Poms family.

Warmest wishes,
The Soho Poms Team 🐾🐶

Resposta da Sohopoms

21/05/2025

Hi there,

Thank you so much for your kind words – it truly means a lot to all of us here at Soho Poms. We’re so glad we could help get the perfect carrier sorted for your lovely dog, and even happier to hear they’re now comfortable and content in their new bag.

Our team always strives to make things as smooth as possible, especially when it comes to supporting our furry friends and their humans – so your feedback really brightens our day.

Wishing you both many cosy adventures together!

With love,
The Soho Poms Team
🐾🦴🐶

Resposta da Sohopoms

22/05/2025

Hi Chris/Jordan,

Thank you for your feedback. We’re sorry to see your review, especially as we’ve already spoken with you directly via email to clarify this situation.

As mentioned in our communication, the item you received in exchange was not incorrect. You acknowledged that the mix-up was due to a misunderstanding, and we worked quickly to help resolve it for you. As a small business, we do ask customers to cover the cost of exchanges to help us manage handling and processing fees—this is clearly outlined in our returns policy. Larger retailers like Zara and many others also charge for returns and exchanges, so we follow a similar standard.

Your exchange was processed promptly, and we are still awaiting the return of your item in order to proceed with the refund. You had kindly stated that you would remove this review, and as this has not yet happened, we are now responding here for clarity—especially for the benefit of others reading.

We always aim to provide clear, fair service, and we’re here if you need any further help.

Kind regards,
Soho Poms Team

Resposta da Sohopoms

22/05/2025

Hi Sue,

Thank you so much for your kind words! We’re so pleased we could help you find an alternative quickly—and even happier to hear you’re loving your new bag.

Your support means the world to our small team, and we’re thrilled you were happy with the quality and service. We hope your pup enjoys every outing in style!

Warmest wishes,
Soho Poms Team
[www.sohopoms.com] | Instagram: @soho_poms | Facebook: Soho Poms

Resposta da Sohopoms

22/05/2025

We’re so sorry to hear your Pom went through that—poor little one! We’ve got everything crossed that the treatment helps and their gorgeous coat starts to recover soon. Sending love and healing cuddles from all of us here at Soho Poms. Do keep us updated—we’re rooting for your Pom!

Soho Poms Team
[www.sohopoms.com] | Instagram: @soho_poms | Facebook: Soho Poms

Resposta da Sohopoms

22/05/2025

Hi Viven,

Thank you for your review. We’re really sorry to hear that the item wasn’t suitable, though we do appreciate you mentioning that this wasn’t due to any fault on our part.

As a small business, we’re transparent about our returns policy—including postage and return fees—which helps us cover handling costs and keeps our products fairly priced for all customers. We understand that this can be frustrating, but like many other retailers (including large ones), we do charge a small restocking fee to help manage the growing number of returns from customers who order multiple sizes or styles to try at home.

We’re always working to improve our service and customer experience, and feedback like this is helpful for refining how we communicate our policies. We hope you might consider us again in the future and we’re always here if you have any questions or need support.

Warm regards,
Soho Poms Team
[www.sohopoms.com] | Instagram: @soho_poms | Facebook: Soho Poms

Resposta da Sohopoms

15/03/2025

Hi Christina,
Thank you for your feedback, and we apologize for the delay. We were attending Crufts during this period, and we informed customers that deliveries might take slightly longer than usual. Our standard delivery time is 4-6 days, and we’re happy to confirm that your order was delivered within 5 days, which is well within our expected time frame. We appreciate your understanding and hope you enjoy your purchase.
Thanks
Soho Poms 🐾🐶

Resposta da Sohopoms

15/03/2025

Hi Yuen,
Thank you so much for your kind review! We’re so glad to hear that the product has been beneficial for your Pom’s skin and coat. It’s wonderful to know that it made such a positive difference after just one use. We truly appreciate your feedback and are happy to be part of your Pom’s care routine!
Thanks again
Soho Poms Team 🐶🐾

Resposta da Sohopoms

15/03/2025

Thank you for your wonderful review! We’re thrilled to hear that your order was dispatched promptly and that your dog is enjoying wearing the product. We truly appreciate your feedback and are so glad it’s a great fit for your pup!
Thanks so much
Soho Poms team 🐶🐾

Resposta da Sohopoms

15/03/2025

Hi Amy,
Thank you so much for your lovely review! We’re so glad you love the product and that it’s ready for your new puppy. We hope your pup enjoys it and that it brings lots of comfort and warmth! Best of luck with your new furry friend.
The Soho Poms team 🐶🐾

Resposta da Sohopoms

15/03/2025

Hi Olga,
Thank you so much for your thoughtful and detailed review! We’re thrilled to hear that you’re happy with the harness, leash, and all the quality details. It’s wonderful to know that the softness and durability of the materials, along with the safety features, stood out to you. We truly appreciate your recommendation and your support. We’re also taking note of your request for more XXXS availability and will keep that in mind. Thank you again, and we look forward to serving you again soon!
Thanks
Soho Poms team 🐶🐾

Resposta da Sohopoms

15/03/2025

Hi Louise,
Thank you for your great review! We’re so glad you’re happy with the items and that the delivery was fast. We appreciate your support and look forward to serving you again!
Soho Poms team 🐶🐾

Resposta da Sohopoms

15/03/2025

Hi Jessica,
Thank you for your kind review! We’re so glad you’re happy with the quality of the product and the speedy delivery. We appreciate your feedback and hope to serve you again soon!

Thanks
Soho Poms team 🐶🐾