We have ordered from Soho Poms multiple times and each time we are blown away by the quality of their bags and other pup items! We have 2 of their carriers which our Pomeranian LOVES! He even uses it... Ver mais
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Brilliant service. For one, the Moomin bed design is adorable, great materials and my new pup instantly took to it. The downside was so too did my mum’s dog, so I had to order another for her, too! 😂... Ver mais
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The bag I purchased is of the highest quality, I’m really impressed. The design is brilliant, my dog Alan settled really well inside it which he has found difficult to do in other doggy carry bags. T... Ver mais
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SohoPoms dog Carrier large (Pink). Found this company via a google search - fantastic! Top quality products. Am so pleased with this carrier and my fur baby (pug of 9kgs) loves hopping in and being ca... Ver mais
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Informações sobre a empresa
Escrito pela empresa
At Soho Poms we feel that it’s important that both dog and owner feel extra special and have the finest products to choose from. It’s for this reason that we’ve developed a unique brand that specialises in delivering you and your pooch amazing items 🐶🐾❤️
Informações de contacto
Unit 2 Bluegates Business Park, Little Canfield, CM6 1SN, Dunmow, Reino Unido
- sales@sohopoms.com
- sohopoms.com
4,4
Excelente
127 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 85% das suas opiniões negativas
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Fantastic Service and Perfect for Poms!
I have a little black Pomeranian called Pepper, and with the sudden cold snap we're having, she refused to go on a walk because it was just too cold. That’s when I discovered Soho Poms—and I’m so glad I did!
The selection of warm clothing is absolutely wonderful, not just for Poms but for any small dog. I placed my order, but within an hour, I realised I’d chosen the wrong size for Pepper—oops! I contacted the company via email, and Charlotte was fantastic. She immediately amended my order to the correct size, and everything was dispatched the same day.
I’m so impressed with the customer service and the company’s clear love for Pomeranians. Thank you, Charlotte, and Soho Poms—you’ve gained a very happy customer (and a warmer Pom)!
20 de novembro de 2024
Opinião espontânea
My Teacup Shih Tzu is a happy puppy
Fantastic Quality
Bought an xxxs yeti harness and lead and a scruffs bed for my teacup shih tzu pup.
She’s loving life now.
Great service and items
Thank you ☺️
3 de novembro de 2024
Resposta da Sohopoms
Dear Mrs S,
Thank you so much for your lovely review! We’re thrilled to hear that your teacup Shih Tzu is loving her new XXXS Yeti harness, lead, and Scruffs bed. It’s wonderful to know she’s enjoying life in comfort and style!
We’re also glad you were pleased with our service. Your kind words mean a lot to us, and we’re grateful for your support. Thank you for choosing Soho Poms—wishing you and your pup many happy adventures together! ☺️
Many thanks
Soho Poms team 🐾🐶🦴
Dog loves it but strap too short and itchy on my neck
The bag is comfortable and warm for my dog. He loves it. However the strap is too short even adjusting it to the longest and the material of the strap is rough and not pleasant on my neck when I’m carrying him. I’ve had to buy a cushion type thing to wrap around the strap to make it more comfortable for me. The bag fits my 19 week puppy but does not fit my 2 year old girl dachshund comfortably either so I’d say I’d want the bag to be a bit bigger too. I’m not returning it just because I used it yesterday and it got very muddy and so I’ve had to put it in the wash. I should have tried it out before I went on a huge walk with it. My puppy does love it though just a shame about the strap.
3 de novembro de 2024
Resposta da Sohopoms
Hi Jools,
Thank you for sharing your feedback with us! We’re glad to hear that your puppy loves the bag and finds it warm and comfortable. We appreciate your honest insights about the strap and sizing. We’re sorry to hear that the strap was uncomfortable and that it required an extra cushion for your neck. Your suggestion about strap comfort and size will help us improve our designs in the future.
We also wanted to mention that this bag is from our supplier, Scruffs, and we will be sure to share your experience and feedback with them. We’re committed to working closely with our suppliers to enhance the quality and functionality of our products.
We understand that sizing can be a challenge, especially with different dog breeds and ages. Your input is incredibly valuable.
If you have any more thoughts or suggestions, feel free to reach out. Thanks again for giving our bag a try, and we hope you and your puppy enjoy many more adventures together!
Soho Poms team 🐾🐶
Excellent from Sohopoms.
First time ive ordered from Sohopoms. I ordered two harnesses for my sisters daschund. They were exactly as described in the video on their site. They were dispatched quickly,were packaged well and arrived on time.
5 de novembro de 2024
Resposta da Sohopoms
Hi Graeme,
Thank you so much for your wonderful review! We’re delighted to hear that your experience with us positive. It’s fantastic to know the harnesses were exactly as described and arrived quickly and well-packaged. We hope your sister’s dachshund loves them, and we look forward to serving you again soon!
Many thanks
SohoPoms 🦮🐾
Customer service second to none.
Customer service second to none.
Charlotte went out of her way to be so helpful and it was really appreciated.
10/10
25 de outubro de 2024
Opinião espontânea
Resposta da Sohopoms
Hi Daniel,
Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with our customer service team, and we’ll be sure to share your kind words with Charlotte. She takes pride in going above and beyond to assist our customers, and your appreciation means a lot to us. We look forward to serving you again in the future!
Many thanks
Soho Poms team 🐾🦮
Fantastic quality products and amazing…
Fantastic quality products and amazing customer service from Charlotte who was great at advising on sizing queries.
4 de outubro de 2024
Opinião espontânea
Resposta da Sohopoms
Hi Pip,
Thank you so much for your wonderful feedback! We’re thrilled to hear you loved the quality of our products and had a great experience with our customer service. Charlotte will be delighted to know her sizing advice was helpful. If you ever need anything else, feel free to reach out—we’re always here to assist!
Soho Poms team 🐾🐶
Good
Great service, however the postage and packing is excessive compared to other purchases I make online!
1 de outubro de 2024
Resposta da Sohopoms
Thank you for your feedback! We greatly appreciate your support and understanding. As a small business, we strive to ensure that all our products are delivered safely and securely, which sometimes means our postage and packing costs can be slightly higher. We carefully select packaging materials and carriers to ensure the best possible service for our customers.
That said, we are always looking for ways to improve, and we’ll certainly take your comments on board as we review our shipping practices. Thank you again for choosing us!
Soho Poms team 🐾🐶
Fantastic harness & great customer service
Fantastic harness, absolutely love the design and softness to it. My Pug much prefers it, you can see how comfy it is on her. Great quality aswell. Incredible customer service, Charlotte was very helpful as I'd ordered two sizes and needed to return one. She cares about her customers and that makes such a difference. I'd definitely buy from here again.
19 de setembro de 2024
Opinião espontânea
Resposta da Sohopoms
Thank you so much for your lovely feedback! We're thrilled to hear that you and your Pug are loving the harness, and that she finds it so comfortable! We're also glad Charlotte could assist you with your order and provide great customer service. Your kind words mean the world to us, and we can't wait to welcome you back for future purchases! 😊
Soho Poms team 🐾🐶
Beautiful harness
I have recently purchased the pink Yeti harness xxxs & lead, it's beautiful! A tad on the roomy side, but my little 5yr chihuahua girl is tiny at 1.36kg, it's so lovely I've had to keep it! It should be fine over a jumper, it'll keep her toasty warm. I've just put second order in for another for one of my little boys, the four of them are going to cost me a fortune, but they're worth it! Charlotte was very helpful & kept me up to date at every step, thank you again! X
11 de setembro de 2024
Opinião espontânea
Resposta da Sohopoms
Thank you so much for your wonderful feedback! We're so happy to hear that you love the pink Yeti harness and lead – it sounds like your little chihuahua will be cozy and stylish, especially over a jumper! We're also thrilled that Charlotte could provide such great service and keep you updated throughout. It means a lot to us that you've returned for another harness for one of your boys – they’re definitely worth it! 😊 We can't wait to see them all in their new gear. Thanks again for your continued support!
Soho Poms team 🐾🐶
Amazing Quality and Beautiful Designs!
I recently purchased a dog bed from the Moomins Range at Sohopoms.com, and I am absolutely thrilled with it! The quality is outstanding- the fabric is durable, and the stitching is impeccable. The color is vibrant and matches my home decor perfectly. My dog loves it, and it adds a touch of style to our space. I can't wait to explore more items from their collection because everything seems to be of such great quality. Highly recommended!
27 de agosto de 2024
Resposta da Sohopoms
Hi John,
Thank you so much for your beautiful review! We’re over the moon to hear that you and your furry friend are loving the dog bed from our Moomins Range. Knowing it adds a touch of style to your home and brings your pup so much comfort truly warms our hearts. We can’t wait for you to discover more treasures in our collection—we just know you’ll love them! Your kind words and support mean the world to us!
From us all at Soho Poms 🐾⭐️
"After a friend recommended this…
"After a friend recommended this company, I decided to give them a try, and wow – what a fantastic find! The team is so helpful, efficient, and their prices are great. My order arrived super fast, and I’m already excited to pick out the next treat for Nero! A huge thank you to Charlotte and the wonderful team for making us feel like part of the family. I couldn’t be happier!"
Thankyou Alfie
5 de setembro de 2024
Opinião espontânea
Resposta da Sohopoms
Hi John,
Hi Alfie,
Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed our service, and we truly appreciate your kind words. It’s fantastic to know that Nero is happy with his treat, and we look forward to assisting you with your next purchase. Your feedback means a lot to Charlotte and the entire team, and we’re grateful to have you as part of our community. Thank you for choosing us—we look forward to serving you again soon!
I recently purchased from Soho Poms
I recently purchased from Soho Poms, and I couldn't be more pleased! Their products are high-quality, stylish, and perfect for my dog. The attention to detail and care they put into their brand really shows. My pup absolutely loves everything! The customer service was also fantastic-prompt and helpful throughout the process. I highly recommend Soho Poms to any dog owner looking for premium products for their furry friends. I'll definitely be a returning customer!
28 de agosto de 2024
Opinião espontânea
Resposta da Sohopoms
Dear Frank,
Thank you so much for the fantastic review.
We are so pleased you love our products and had a great experience with us.
Your custom means the world to us and we truly appreciate the positive feedback. Not only does it help us grow it gives others assurance they can shop with us. So we thank you again.
From us all at Soho Poms 🐾⭐️
Loved the product
Loved the product, excellent quality , delivery was reasonable and item was well packaged
27 de agosto de 2024
Resposta da Sohopoms
Hi Caz,
Thank you so much for your amazing review! Your feedback means the world to us, and we're thrilled to hear you had a great experience. We look forward to welcoming you back soon!
From the Soho Poms team 🐾⭐️
Resposta da Sohopoms
Hi Adrian,
Thank you so much for your wonderful review! We’re thrilled you enjoyed your experience, and your kind words made our day.
Thank you from us all at SohoPoms 🐾⭐️
Amazing products and fast delivery…
Amazing products and fast delivery highly recommended
20 de agosto de 2024
Resposta da Sohopoms
Hi Magdalena,
I'm so happy to hear you loved our products, and it's great to know your delivery was fast! Thank you for choosing to shop with us—it truly means a lot. We can’t wait to have you back again soon!
Thank you from us all at SohoPoms 🐾⭐️
Quality and comfortable Dog Harness
Quality and comfortable Dog Harness. Cool design. The perfect measurement guide fits my dog perfectly.
8 de agosto de 2024
Resposta da Sohopoms
Hi A,
Thank you so much for your kind words! We're thrilled to hear that you love the quality and design of the dog harness and that the measurement guide helped you find the perfect fit for your pup. We hope your dog enjoys wearing it, and we look forward to seeing you again soon!
Thank you from us all at Soho Poms 🐾⭐️
Pomeranian shampoo
Beautiful products for my pomeranian. Will definitely be buying them again in the future
30 de julho de 2024
Resposta da Sohopoms
Hi Donna,
Thank you so much for your lovely review! We're delighted to hear that you and your Pomeranian love our products. We can’t wait to have you shop with us again in the future!
From us all at Soho Poms 🐾⭐️
I couldn't buy the product I wanted locally.
I couldn't buy the product I wanted from my local supplier so went online. Hadn't used this company before but they had what I wanted and at a fair price. Product turned up on time but packaging was damaged in transit. Fortunately, the product wasn't fragile so was okay.
12 de junho de 2024
Resposta da Sohopoms
Hi Stephen,
Thank you for your review and we're extremely pleased to hear that you are happy with your purchase. We look forward to welcoming you to Soho Poms again in the future.
Many thanks,
The Soho Poms Team
Sent the wrong harness.
I bought one for my younger ig and it is great. Bought another one and it's the wrong one. Bit disappointed tbh. I have just bought the right one again, so hopefully I will recieve it.
13 de junho de 2024
Resposta da Sohopoms
Dear Matthew,
Thank you for your recent enquiry. We take all feedback extremely seriously.
As we have discussed in our email conversation, this particular order was placed with our supplier correctly and unfortunately the fault occurred at their end.
Whilst we make every effort to ensure that all suppliers provide everything perfectly and in the required timeframe, unfortunately on this occasion our supplier did let us down which we sincerely apologise for.
The new correct harness has now been provided and we're extremely happy to hear that you're pleased with the product.
Kind Regards,
Soho Poms
Delivery cost inappropriate for the…
Delivery cost inappropriate for the timescale
13 de junho de 2024
Resposta da Sohopoms
Hi Paul,
Thank you for your kind review. We take all feedback extremely seriously and are sorry to hear that on this occasion our delivery service hasn't met with your expectations. We will continue to review this going forward and ensure that all delivery timescales are accurately provided by our delivery provider.
Many thanks,
Soho Poms
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