I’ve just purchased my 5th piece of jewellery from Soru, and again I was absolutely delighted.
Beautiful packaging as always , and extremely good quality , The ring I purchased is adjustable which is perfect for my small fingers , as I have trouble finding rings to fit me . The ring looks far more expensive than it was , a real stunning piece . It’s also so nice to shop and support a small family business that are clearly so passionate about their brand.

The Green Etruria Necklace and Bracelet are stunning! Light, feminine, adjustable and gorgeous. These are the first two pieces of jewelry I’ve ever bought myself and I could not be happier. Highly recommend.

These are beautiful pieces of jewellery but not to be worn daily. After 3 weeks, my ammonite necklace plating waa coming off. I was disappointed as its a gorgeous necklace. Perhaps I wore it too much or expected too much from it. I wanted this to be something I could wear day in and out. This is not it. An expensive mistake. But, it is beautiful

Fantastic jewelry as always
Joe in CS was so very helpful also
Very efficient with my query , most helpful

Jo at customer service of Soru was very helpful. Very prompt to reply and easefully solved my question.

Still no refund or help since 05.12.24, despite canceling the contract. Really disappointed with Soru. They don’t want to help. Package not delivered, but they want to keep the money. Update: they blocked me on Instagram and don’t respond to my messages anymore. It’s unbelievable! Never experienced something like this.

Jo was sooo Lovely to deal with 🥰💕
Prompt Responses to any questions
Amazing Customer Service & Communication!
I ordered The Treasures Sun Pendant Necklace 🌞On 1st December 2024 & to my amazement it arrived on 13th December 🤩from London to New Zealand
.. I opened the box & The necklace was in a pouch & gift box 🎁 ✨already wrapped for Christmas 🎄✨💕
Very Nicely Presented
The Necklace Is Really Beautifully Quality too! 🥰✨💕
I Love it! It will always be treasured !
Thank you Very Much Jo! 🤗💕
I Gratefully Appreciate Your Amazing Customer Service 🥰✨💕💫
Love & Best Wishes
Sheryl 🧚🏽‍♀️✨💕✨💫

Amazing customer care!! Fast replies and always open to helping fix jewellery if broken. Thank you Soru!

My first order from Soru and I didn’t know what to choose as so many lovely pieces .
I am really delighted with these earrings, they are stunning. Beautiful sheen to the pearls and a lovely sparkle. Can’t wait to wear them , could be evening or day time !!

Always the best gift ideas, Soru! Love this brand ✨🌞🌙—my daughter's favorite! A massive thank you to Jo, she was super helpful and sorted my order so quickly. Highly recommend! Thank you so much!"

I’ve had my eye on the Sicilian heart charm for some time and with Black Friday offers couldn’t resist
The website is really easy to use
Delivery quick and efficient
Packaging is gorgeous
Highly recommend

I feel fortunate to possess a nice collection of jewelry from Soru. Among my last treasures is this exquisite charm, reminiscent of a talisman, capturing the spirit of an angel from the Commedia dell'Arte. As always, Soru's creations embody unparalleled originality and artistry...

Great delivery service and fabulous pieces

I purchased the necklace for my wife for Christmas, so she has not seen it yet. However, I love the piece and am sure that she will as well.

Soru was VERY responsive about keeping me informed about the shipment and due date. Everything arrived quickly and when expected.

Super impressed with this gorgeous brand!! Jewellery to die for and Jo has delivered an excellent speed of service I ordered a pair of earrings for a friend, Jo sent me lots of photos so that I could choose the perfect colour/pair,
Fantastic friendly professional service. I will certainly be purchasing many more gorgeous gifts from this fantastic brand !! ❤️

I have bought few bits from this company very nice designs. Bought pendant with bead design, beads fell out after not that many wears rendering it unwearable, plus the gold plate looked faded very quickly. Contacted customer service and was advised that as it was over 6 months since purchase I would have to pay £20 to return it and wait however many months for it to be repaired. I explained although it had been six months the piece had not been worn much but they were not interested. Very disappointing, will not buy from here again no matter how nice designs are as the quality does not reflect the price. Tried to review the item on the site to say this but strangely the review didn’t go on there.

Fabulous service from Jo in customer services. I received an email asking if I really needed a connector for a charm as the charm came with a connector. I had not realised so I have been refunded for the cost of the connector. I am so impressed because it was entirely my mistake . Thank you so much.

My sister LOVES Soru jewellery and has lots of pieces - I ordered a charm this morning for her but a couple of hours later I decided I wanted to add the charm necklace but didn’t want to place a separate order and pay again for delivery. Jo assisted quickly and promptly via WhatsApp, added the necklace to my existing order and was all sorted quickly and efficiently in a very friendly manner. Thanks Jo!

Outstanding Customer Service

I have several pieces of jewellery from Soru which I have purchased over the years. Recently I contacted Soru’s Customer Services because one earring in a pair had a break in the link so I asked them about their repair service. I sent photographs and they told me to package the earrings up and they would repair. I was then contacted by Soru to say they had noticed a couple of the crystals had also fallen out and they were sending me a brand new pair! I am delighted as I love these earrings. I was more than I was expecting and a happy surprise to get one of my favourite pieces of jewellery back and replaced with a new pair! Thank you Soru, you treat your customers really well and I will continue to purchase from you!

I love this jewellery collection. I was gifted a beautiful pair of earrings for my 50th birthday which introduced me to the brand. Sadly one of the stems broke. I decided to reach out to custmer service and I have been blown away by Debbie's service and professionalism. No questions asked, I sent the broken earrings off for repair and they were sent back to me in a beautiful gift box. She was prompt in responding to my emails and I would not hesitate to buy from Soru again! Thank you Debbie for your personal service (a rare find these days) - I am most grateful! :)