Booked our Cunard cruise with a really helpful and thoughtful guy on the Thursday.On the weekend had an I.T.query about entering information on the Cunard website.Rang Sovereign and asked a very thou... Ver mais
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The attitude attention of the young lady who dealt with our enquiry called Poppy. Also liked the telephone being answered quickly without having to press options buttons
I find Sovereign to be an incredibly helpful and courteous company to book my cruises through. They have many shipping lines to offer, something for everyone. I would highly recommend this company,... Ver mais
From my initial conversation to booking the cruise everything was just fantastic! ( plain sailing if you pardon the pun!) Rebecca was extremely knowledgeable and polite and was very professional at h... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
The Sovereign Cruise Club is the UK's largest luxury cruise agent. We answer 95% of all calls within three rings with no automated call answering. We promise the finest service, renowned expertise & the guaranteed best prices. Fully ABTA/ATOL protected.
Informações de contacto
14 Diddenham Court, Grazeley, RG7 1JQ, Reading, Reino Unido
- 03331 224466
- info@sovereigncruise.co.uk
- sovereigncruise.co.uk
4,9
Excelente
959 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very easy and great to speak to a real…
Very easy and great to speak to a real person on the phone - thanks Joe x
17 de agosto de 2026
Resposta da The Sovereign Cruise Club
Dear Karen Froude,
Thank you so much for your recent 5-star review.
We are delighted to hear that you found the booking process easy and appreciated speaking with a real person. We will be sure to pass your kind words on to Joe.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Faultless Service
Whoever picks up the phone you get first class service from start to finish. So rare these days. Don't even think about using anyone else.
24 de agosto de 2026
Resposta da The Sovereign Cruise Club
Dear David,
Thank you so much for your recent 5-star review.
We are delighted to hear that you consistently receive first-class service from our team. Your loyalty and recommendation mean a great deal to us.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
A pleasure to book with
Always helpful, friendly and competitive prices. Have been booking cruises with Sovereign for many years now. Originally recommended to my husband by my parent’s friends.
24 de agosto de 2026
Resposta da The Sovereign Cruise Club
Dear Helen Birns,
Thank you so much for your recent 5-star review and loyalty over the years.
We are delighted that you have always found our team helpful and friendly, with competitive prices. It is wonderful to hear that you were originally recommended to us and have continued to book your cruises with Sovereign.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Kim Moreland was very helpful and…
Kim Moreland was very helpful and efficient every step of the way inspiring great confidence.
21 de agosto de 2026
Resposta da The Sovereign Cruise Club
Dear PS,
Thank you so much for your recent 5-star review.
We are delighted to hear that Kim was so helpful and efficient throughout your booking, giving you confidence every step of the way. We will be sure to pass on your kind words to her.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Efficient service
Efficient service, excellent friendly and knowledgable staff. Cruise booked and confirmed within days. Very pleased with Sovereign Cruise Club service.
20 de agosto de 2026
Resposta da The Sovereign Cruise Club
Dear Susan Duckworth,
Thank you so much for your recent 5-star review.
We are delighted to hear that you found our service efficient and our team friendly and knowledgeable. It is great to know your cruise was booked and confirmed so smoothly.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Always very helpful staff.
Always very helpful staff.
Been a customer of yours for years would not go to any other company. Service is excellent no robots to hinder your booking .
18 de agosto de 2026
Resposta da The Sovereign Cruise Club
Dear James Murray,
Thank you so much for your recent 5-star review and continued loyalty over the years.
We are delighted to hear that you have always found our team helpful and our service excellent. It is great to know that you value speaking directly with our friendly team.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
EXCELLENT SERVICE
13 de agosto de 2026
Resposta da The Sovereign Cruise Club
Dear Jane Maxwell,
Thank you so much for your recent 5-star review.
We are delighted to hear you received excellent service from our team.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Very helpful.
13 de agosto de 2026
Resposta da The Sovereign Cruise Club
Dear Mal,
Thank you so much for your recent 5-star review.
We are thrilled to hear that you found our team very helpful throughout the booking process.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Easy booking over the phone with very…
Easy booking over the phone with very helpful and knowledgeable staff.
17 de agosto de 2026
Resposta da The Sovereign Cruise Club
Dear Mal,
Thank you so much for your recent 5-star review.
We are pleased to hear that your booking experience was easy and that our team were helpful and knowledgeable throughout the process.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Resposta da The Sovereign Cruise Club
Dear ALC,
Thank you so much for your recent 5-star review.
We are pleased to hear that you received excellent service once again. Your continued support is greatly appreciated.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Booked a number of cruises with…
Booked a number of cruises with Sovereign Cruise Club and have always liked their friendly professional manner and competitive prices.
18 de agosto de 2026
Resposta da The Sovereign Cruise Club
Dear Mr Riddick,
Thank you so much for your recent 5-star review.
We are delighted to hear that you have enjoyed booking with us and that our friendly, professional service and competitive prices have kept you coming back.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
The cruise booking staff were friendly…
The cruise booking staff were friendly and answered any questions I had about the forthcoming holiday, hopefully they will be able to answer any further queries I have regarding the holiday
10 de agosto de 2026
Resposta da The Sovereign Cruise Club
Dear Jenny,
Thank you so much for your recent 4-star review.
We are pleased to hear that our team were friendly and able to answer your questions about your upcoming cruise. If you have any further queries, our team will be more than happy to assist.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Resposta da The Sovereign Cruise Club
Dear CustomerT Manning,
Thank you so much for your recent 5-star review.
We are delighted to hear that you found our team patient, helpful and understanding. Providing excellent service is always our priority and we appreciate your feedback.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
The young lady named Skye was extremely…
The young lady named Skye was extremely efficient. Excellently dealt with glad we came back to Sovereign.
Beryl Dite
13 de agosto de 2026
Resposta da The Sovereign Cruise Club
Dear Beryl Dite,
Thank you so much for your recent 5-star review.
We are pleased to hear that Skye provided such efficient service and made your experience a positive one. It is fantastic to know you are glad to be back with Sovereign and we truly appreciate your continued trust.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
A very happy customer…
Very pleased to have booked a cruise with Fred Olsen Also my dealings with Sovereign have always been pleasant with very friendly staff.
14 de agosto de 2026
Resposta da The Sovereign Cruise Club
Dear Dorothy Hart,
Thank you so much for your recent 5-star review.
We are pleased to hear you are pleased with your Fred Olsen cruise and that you have always found our team friendly and pleasant to deal with.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Resposta da The Sovereign Cruise Club
Dear Derrick Richards,
Thank you so much for your recent 5-star review.
We are thrilled to hear you were happy with our service.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Call answered promptly and also call…
Call answered promptly and also call back arranged. Best price, beat lowest other quote.
13 de agosto de 2026
Resposta da The Sovereign Cruise Club
Dear Carol Round,
Thank you so much for your recent 5-star review.
We are delighted to hear that your calls were handled promptly and that we were able to arrange a convenient call back. It is fantastic to know that we also beat the lowest price you had been quoted.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
My solo cruise to Norway
I saw the advert in the Daily Mail on Saturday 8th August. I decided to book the P&O Britannia cruise to Norway. I have done lots of cruises with my husband, but sadly he passed away in February. Poppy was very patient and kind, she helped me be confident enough to book a solo holiday.
13 de agosto de 2026
Resposta da The Sovereign Cruise Club
Dear Jill Cass,
Thank you so much for your recent 5-star review.
We are delighted to hear that Poppy provided such patient and caring service while helping you book your P&O Britannia cruise to Norway. We appreciate you placing your trust in us at what must have been a difficult time and we are pleased that Poppy was able to give you the confidence to embark on your first solo cruise.
We hope you have a wonderful holiday and look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Elizabeth handled our booking with…
Elizabeth handled our booking with Oceania cruises extremely efficiently Nothing was too much trouble for her. She answered all our questions with friendliness and patience and delivered the high standard of service I have come to expect from Sovereign Cruises.
13 de agosto de 2026
Resposta da The Sovereign Cruise Club
Dear Mr G McClure,
Thank you so much for your recent 5-star review.
We are delighted to hear that Elizabeth handled your booking so efficiently and provided such friendly, patient service. We will be sure to pass on your kind comments to her.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Provides great service and information
Provides great service and information. always willing to consult the HO of cruise lines if necessary.
Have been using Sovereign to book all of our cruises for the last 12 years
13 de agosto de 2026
Resposta da The Sovereign Cruise Club
Dear Peter Jowett,
Thank you so much for your recent 4-star review and continued loyalty.
We are delighted to hear that you have consistently received great service and helpful information from our team over the years.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
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