Booked our Cunard cruise with a really helpful and thoughtful guy on the Thursday.On the weekend had an I.T.query about entering information on the Cunard website.Rang Sovereign and asked a very thou... Ver mais
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The attitude attention of the young lady who dealt with our enquiry called Poppy. Also liked the telephone being answered quickly without having to press options buttons
I find Sovereign to be an incredibly helpful and courteous company to book my cruises through. They have many shipping lines to offer, something for everyone. I would highly recommend this company,... Ver mais
From my initial conversation to booking the cruise everything was just fantastic! ( plain sailing if you pardon the pun!) Rebecca was extremely knowledgeable and polite and was very professional at h... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
The Sovereign Cruise Club is the UK's largest luxury cruise agent. We answer 95% of all calls within three rings with no automated call answering. We promise the finest service, renowned expertise & the guaranteed best prices. Fully ABTA/ATOL protected.
Informações de contacto
14 Diddenham Court, Grazeley, RG7 1JQ, Reading, Reino Unido
- 03331 224466
- info@sovereigncruise.co.uk
- sovereigncruise.co.uk
4,9
Excelente
959 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent service
Excellent service. Very helpful and efficient made the booking process easy.
7 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Mrs Beryl Riley,
Thank you so much for your recent 5-star review.
We are delighted to hear that you received excellent service and found our team helpful and efficient. It is great to know we made the booking process easy for you.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Staff are polite and helpful
Staff are polite and helpful. Good and trusted company to do business with.
3 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Mr Shiu Foo Ng,
Thank you so much for your recent 5-star review.
We are delighted to hear that you found our team polite and helpful. It is especially rewarding to know that you see Sovereign as a trusted company to do business with.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Service always above and beyond any…
Service always above and beyond any other agent we have used
3 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Mrs Frances Davis,
Thank you so much for your recent 5-star review.
We are pleased to hear that you feel our service consistently goes above and beyond.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Excellent Service from Hans
I requested a quote and I got a phone call from Hans. He was polite, friendly and professional. He looked into my request quickly and efficiently getting me a good price on the cruise I was interested in.
3 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Clair Falconer,
Thank you so much for your recent 5-star review.
We are delighted to hear that Hans was polite, friendly and professional and that he was able to quickly find you a great price for your cruise. We will be sure to pass on your kind words to him.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Sovereign Service
I booked 2 cruises with Sovereign in the last week. On both occasions the people that I spoke to we polite, friendly and extremely helpful. I have booked 18 cruises now with Sovereign, over the years, and have always had excellent service.
3 de setembro de 2026
Resposta da The Sovereign Cruise Club
Dear Richard Allen
Thank you for your fantastic review and for your incredible loyalty over the years.
Booking your 18th cruise with Sovereign is a wonderful milestone! We are delighted to hear that you have consistently received polite, friendly and helpful service, including with your two recent bookings.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Resposta da The Sovereign Cruise Club
Dear Barrie Middleton,
Thank you so much for your recent 5-star review.
We are delighted to hear that you found our service easy and friendly.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Megan was very helpful and explained…
Megan was very helpful and explained everything very well.
25 de agosto de 2026
Resposta da The Sovereign Cruise Club
Dear Andree Dollery,
Thank you so much for your recent 5-star review.
We are delighted to hear that Megan was so helpful and took the time to explain everything clearly. We will be sure to pass on your kind feedback to her.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Quick response to my phone call and…
Quick response to my phone call and efficient booking process..as always by this company.
25 de agosto de 2026
Resposta da The Sovereign Cruise Club
Dear Ann Emery,
Thank you so much for your recent 5-star review.
We are delighted to hear that your call was answered quickly and that you found the booking process efficient. It is great to know we continue to provide the high level of service you have come to expect from us.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Booking process and very helpful agent
24 de agosto de 2026
Resposta da The Sovereign Cruise Club
Dear Sam,
Thank you so much for your recent 5-star review.
We are thrilled to hear that you found the booking process straightforward and that our team were helpful throughout.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Professional helpful booking process…
Professional helpful booking process easy. Communication great
21 de agosto de 2026
Resposta da The Sovereign Cruise Club
Dear Lesley Campbell,
Thank you so much for your recent 5-star review.
We are delighted to hear that you found the booking process professional, helpful and easy to navigate. It is also wonderful to know that our communication met your expectations.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
PLAIN SAILING FROM FIRST CONTACT
PLAIN SAILING FROM FIRST CONTACT, TO BOOKING AND RECEIVING DOCUMENTS AS ALWAYS.
ALL THE STAFF I HAVE DEALT WITH OVER THE YEARS HAVE BEEN MOST HELPFUL, FRIENDLEY AND POLITE.
ON THIS OCCASSION I DEALT WITH ELIZABETH.
25 de agosto de 2026
Resposta da The Sovereign Cruise Club
Dear P B,
Thank you so much for your recent 5-star review and continued loyalty.
We are delighted to hear that your experience was smooth from your first contact through to receiving your documents. It is fantastic to know that our team has consistently provided helpful, friendly and polite service and we will be sure to pass your kind comments on to Elizabeth.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Good value and arranged extras without…
Good value and arranged extras without fuss. Good communication. Friendly staff.
18 de agosto de 2026
Resposta da The Sovereign Cruise Club
Dear Ken Robson,
Thank you so much for your recent 5-star review.
We are delighted to hear that you found great value in booking with us and that arranging the extras was a smooth and hassle-free experience. It is also wonderful to know that our communication and friendly service met your expectations.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Efficient and friendly service
Having just returned from a cruise booked through Sovereign, I have now amended and upgraded a cruise for 2027 and booked a new one for 2028.
Whoever I’ve spoken to has been very helpful and phones are always answered immediately.
24 de agosto de 2026
Resposta da The Sovereign Cruise Club
Dear Jerseygirl,
Thank you so much for your recent 5-star review.
We are pleased to hear that our team has been so helpful and that your calls are always answered promptly. It is fantastic to know you have already booked and upgraded more cruises with us and we truly appreciate your continued loyalty and support.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Professional & friendly
26 de agosto de 2026
Resposta da The Sovereign Cruise Club
Dear Susan Bell,
Thank you so much for your recent 5-star review.
We are thrilled to hear that you found our team professional and friendly.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
My initial enquiry was dealt with…
My initial enquiry was dealt with promptly and the overall booking process was dealt with in a friendly and efficient manner
23 de agosto de 2026
Resposta da The Sovereign Cruise Club
Dear PAS,
Thank you so much for your recent 5-star review.
We are pleased to hear that your initial enquiry was handled promptly and that the booking process was friendly and efficient throughout.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Price match promise
Sovereign booked the stateroom room we wanted for us, and managed to get an even better price from an well known online booking cruise site, as the sovereign price promise match says. Thank you Rebecca and Elizabeth
25 de agosto de 2026
Resposta da The Sovereign Cruise Club
Dear Graham Bailey,
Thank you so much for your recent 5-star review and continued recommendations.
We are delighted that Rebecca and Elizabeth were able to secure the stateroom you wanted and provide you with an even better price through our price promise. We will be sure to pass on your kind thanks to them both.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
I like to book with Sovereign Cruises…
I like to book with Sovereign Cruises because they are very professional and staff are helpful and friendly. I always recommend Sovereign to my friends. Rebecca who looked after me yesterday was superb. Thank you.
25 de agosto de 2026
Resposta da The Sovereign Cruise Club
Dear Sheila Fowler,
Thank you so much for your recent 5-star review and continued recommendations.
We are delighted to hear that you find our team professional, helpful and friendly. It is lovely to hear that Rebecca provided such great service and we will be sure to pass on your kind words to her.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Hans was very professional and…
Hans was very professional and efficient. He listened closely to our requirements and exceeded our expectations
25 de agosto de 2026
Resposta da The Sovereign Cruise Club
Dear David Caldwell,
Thank you so much for your recent 5-star review.
We are delighted to hear that Hans was professional and efficient and took the time to understand your requirements. We will be sure to pass on your kind feedback to him.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Straight forward booking
No one available initially but called back within 30mins, explained clearly the options available. Booking my choice was simple and straightforward. The agent was helpful and pleasant at all times and made the booking an easy experience.
17 de agosto de 2026
Resposta da The Sovereign Cruise Club
Dear customer,
Thank you so much for your recent 5-star review.
We are pleased to hear that our team called you back promptly and clearly explained the available cruise options. It is great to know your booking was simple and straightforward and that you found our team helpful and pleasant throughout.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Recommended for his help
Very helpful and very informative,a pleasure to have someone who was really good and knowledgeable.
24 de agosto de 2026
Resposta da The Sovereign Cruise Club
Dear Brian Dooley,
Thank you so much for your recent 5-star review.
We are delighted to hear that you found our team helpful, informative and knowledgeable. It is wonderful to know you enjoyed your experience when booking with us.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
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