Highly recommend Spectrum after our car failed its MOT on a sensor covered by our policy. The garage was being difficult about providing the required invoice breakdown. Linzi was brilliant on day one... Ver mais
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Leia as opiniões dos outros
First time claiming on car warranty but shouldn’t have worried From the first call to confirmation the fault was covered we received excellent customer service Lois was amazing even calling the g... Ver mais
Lois and Emily are absoulelty smashing their job at spectrum insurance. My vehicle suffered from the driveshaft falling out which ended up cracking the gearbox. My anxiety was through the roof... Ver mais
Hiya im Lozza, I Must give FIVE STARS for Emily absolutely fantastic she was attentive courteous, and very very professional..if it wasn't for Emily, I may not of had the experience I did.. THANK YOU... Ver mais
Informações sobre a empresa
Escrito pela empresa
Spectrum Insurance Services provides a comprehensive suite of insurance products for the motor industry, including niche sectors such as Taxi and Leisure and Commercial Vehicles. Our products are supported by our market leading administration and claims handling services delivered from our Sheffield office. Spectrum motor clients have access to our Point of Sale marketing, a fully interactive Policy Registration platform – Policy Flow – that incorporates integrated demands and needs capability for insurance and consumer credit compliance.
Informações de contacto
Westthorpe Business Innovation Centre, Westthorpe Business Park, Killamarsh, S21 1TZ, Sheffield, Reino Unido
- 0114 321 9876
- customerservices@spectrumcover.co.uk
- spectrumcover.co.uk
4,5
Excelente
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 71% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Made it easy
I thought the call would be complicated, but Lois explained everything and made it easy for me :)
14 de setembro de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
Thank you for your lovely feedback! We’re pleased that Lois made everything easy and explained the process clearly. We always aim to make things as straightforward as possible for our customers, and I’ll make sure your kind comments are passed on to her.
Kind regards,
Claire
I had an issue with my car that needed…
I had an issue with my car that needed repairing, they had agreed to reimburse the work in full and explained this process very clearly. I spoke to Jake on the phone today he was very helpful and the service was really fast. He explained the process it was very straightforward and he chased it immediately for me there was no delay. I would 10/10 use these guys again :)
14 de setembro de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
Thank you for such a fantastic review! We’re delighted that Jake made the reimbursement process clear and straightforward and acted immediately to avoid any delay. Jake is a great guy and a valued member of our team, so I’ll make sure your lovely feedback is shared with him.
Kind regards,
Claire
Linz was very professional and polite…
Linz was very professional and polite and helpful she is a credit to your company
14 de setembro de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
Thank you for your lovely feedback. We’re pleased to hear that Linzi was professional, polite and helpful throughout your experience. I’ll make sure your kind comments are passed on to her.
Kind regards,
Claire
Resposta da Spectrum Insurance Services
Thank you for your kind feedback. We’re delighted you received great advice and had a positive experience with Spectrum.
Kind regards,
Claire
Great service from the claims department
Writing this review to highlight the great service I've received from Becky at spectrum. I made contact last week and Becky listened to my concerns over taking the car to a local specialist and the time frames involved. She quickly got me authorised to come to a main dealer and gave me all the info I needed. I think by luck when I was at the repairer and they advised it would be a very expensive repair, i got through to Becky again who quickly got the repair authorised for me while I waited. She clearly explained the process for me. Just the sort of person you want to get through to in a stressful situation! Thank you Becky
14 de setembro de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
Thank you for taking the time to recognise Becky’s excellent service. We understand how worrying an expensive repair can be, so it’s wonderful to hear that she listened to your concerns, acted quickly and kept the process clear and straightforward. We really value Becky too—she is a genuine credit to our team. I’ll make sure she sees your lovely comments, which I’m sure will mean a great deal to her.
Kind regards,
Claire
I had great experience with spectrum…
I had great experience with spectrum insurance. Both Caitlin and Linzi are very knowledgeable in their customer service skills.
14 de setembro de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
Thank you for your lovely feedback. We’re so pleased you had a great experience with Spectrum and found Caitlin and Linzi to be knowledgeable and helpful. I’ll make sure your kind comments are shared with them both.
Kind regards,
Claire
Warranty cover call
A young lady, Lois, dealt with my call which was to report a fault on my car, covered under warranty. I'm really pleased to say she was more than helpful in every way and explained everything clearly. Polite, professional and helpful in every way. All customer services should follow this example of how to provide a service. 5*
14 de setembro de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
What wonderful feedback—thank you! We’re delighted that Lois explained everything clearly and looked after you with such professionalism and care. Being described as an example for other customer service teams is a fantastic compliment, and I’ll make sure your lovely comments are shared with Lois.
Kind regards,
Claire
Sent a breakdown truck to rescue me…
Sent a breakdown truck to rescue me without delay and paid for the costs for the repair..very pleased with spectrums warranty cover
3 de agosto de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
Thank you for your great review! We understand how stressful a breakdown can be, so we’re pleased we could arrange assistance without delay and cover the repair costs under your warranty. It’s wonderful to know you’re happy with the service you received.
Kind regards,
Claire
I was worried about a delay in getting…
I was worried about a delay in getting my car sorted but Lois was very helpful and efficient sorting the problem out and all is good now.
11 de setembro de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
Thank you for sharing your experience. We’re so pleased that Lois was able to resolve the problem quickly and ease your concerns about the delay. It’s great to know everything is now sorted, and I’ll make sure Lois receives your kind feedback.
Kind regards,
Claire
Daniel was very helpful and I’m very…
Daniel was very helpful and I’m very happy with spectrum’s service !
10 de setembro de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
Thank you for your lovely feedback! We’re delighted to hear that Daniel was so helpful and that you’re happy with the service you received. I’ll make sure your kind comments are passed on to him.
Kind regards,
Claire
Lois my superhero
There isn't enough words to use to say what an absolute guardian angel lois is.
We had a massive problem with our Peugeot 3008 car. We only had it 2 years and the cam chain had become stretched, Peugeot wouldn't help at all saying as it wasn't broken and just stretched denied any liability. They actually wanted us to pay over £4000 for us to fix it.
I was so stressed and when I rang spectrum to ask advice, we got the lovely Lois and she put me at ease and everytime she promised to ring she did. This fabulous lady went above and beyond her job, kept me sane(ISH). I honestly couldn't recommend or thank her enough. Hope this gets passed on to her and also this lady needs a promotion
9 de setembro de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
hat an incredible review—thank you for taking the time to share it. It sounds like an extremely stressful situation, so we’re delighted that Lois was there to support you, keep you updated and bring some reassurance throughout it all. Your “superhero” comments will absolutely be passed on to Lois and her manager—I’m sure they’ll make her day!
Kind regards,
Claire
Helpful advice
Lois was extremely helpful today under stressful circumstances. She answered all of my questions and advised me what to do next under my warranty.
10 de setembro de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
Thank you for your lovely feedback. We know how stressful these situations can be, so it’s great to hear that Lois answered all your questions and clearly guided you through the next steps. I’ll be sure to pass your kind comments on to her.
Kind regards,
Claire
Extraordinary customer service.
Being quite anxious due to the nature of my mishap, I could not have been assisted by the polite and confident manner of Lois.
Reassured and happy this made me so would like to say a big thank you, and recommend this business to anyone. Best money I ever spent.
John A.
9 de setembro de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
Thank you for such wonderful feedback, John. We understand how worrying these situations can be, so it’s lovely to hear that Lois’s calm and reassuring manner helped put you at ease. Your kind recommendation means a great deal to us, and I’ll make sure Lois sees your comments.
Kind regards,
Claire
Excellent service
Excellent service, very prompt with all my questions, work completed in 4 days and payment within 7 days
8 de setembro de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
Thank you for sharing your experience. We’re so pleased everything was handled promptly, from answering your questions to completing the work and arranging payment. Your feedback is greatly appreciated.
Kind regards,
Claire
Lois
Lois
Extremely helpful and reassuring
Many thanks would recommend
9 de setembro de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
Thank you for your kind recommendation. It’s wonderful to hear that Lois was so helpful and reassuring. I’ll make sure your lovely feedback is passed on to her.
Kind regards,
Claire
Warranty issue …
I spoke to a lady called Caitlin today regarding my warranty cover with Spectrum . I can not praise Caitlin enough she was absolutely fantastic. My issue was a little bit complex and she had to deal with me confusing the issues even more !! Caitlin managed to get the issue sorted and completed the claim for me . Excellent service all round
9 de setembro de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
What a fantastic review—thank you! It’s lovely to hear how patient and helpful Caitlin was while working through your query, and that she was able to get everything sorted and complete your claim. I’ll make sure your wonderful feedback is shared with her.
Kind regards,
Claire
Warranty claim
The service I have received from your agents throughout this process has been excellent and stress free which is good as the stress of not having my car for over 10 days has not been good.
Kind regards
Phil Ralph
8 de setembro de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
Thank you for your lovely feedback, Phil. We understand how stressful it can be to be without your car, so it’s wonderful to hear that our team made the warranty claim process as smooth and stress-free as possible for you.
Kind regards,
Claire
Never had any issues with Spectrum…
Never had any issues with Spectrum refusing to pay like other warranty companies. Straightforward and friendly service. Courtesy call from Lois this morning who put my mind at ease with everything!
9 de setembro de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
What a lovely review—thank you! It’s wonderful to hear that you’ve always had such a positive experience with Spectrum and that Lois’s call put your mind at ease. I’ll be sure to share your kind comments with her.
Kind regards,
Claire
Customer service fantastic polite and…
Customer service fantastic polite and most efficient
8 de setembro de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
Thank you for your fantastic review! We’re delighted you found our team polite, helpful and efficient. We really appreciate your feedback.
Kind regards,
Claire
Lois was a great help
Lois was a great help. Besides giving me the help that I needed, she was polite, professional and Lois got back in touch with me after she resolved the issue that I needed being done.
Thanks Lois
27 de agosto de 2026
Opinião espontânea
Resposta da Spectrum Insurance Services
Thank you, Andrew. It’s lovely to hear that Lois resolved the issue and contacted you afterwards to keep you informed. I’ll make sure she receives your kind feedback.
Kind regards,
Claire
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