I have ordered many times with SS396 and have had very good experience with the correct and the wright parts. The free shipping on most parts is also GREAT. Very satisfied with your company. Just wish... Ver mais
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Leia as opiniões dos outros
I did receive my well packaged order in a timely manner. Unfortunately, it was defective from the manufacturer (that is why the rating is not a 5). I reached out and sent a video of the defect. They... Ver mais
The center caps did not fit and the prongs were brittle and lacked flexibility. One broke while trying to install. The Customer Service representative was rude. Ground Up only offered me a return on t... Ver mais
A empresa respondeu
First time customer….Good people took care of me when I had a problem… then checked again to be sure order was correct and I was completely satisfied!! Have ordered from them 2 more times since with... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
Informações de contacto
2 Commerce Blvd, 32164, Palm Coast, Estados Unidos da América
- 2032351200
- info@ss396.com
- ss396.com
4,1
Bom
511 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
website not easily navigated,I place an…
website not easily navigated,I place an order at $137us and was quoted $209-$349.00 for FedEx shipping to AB Canada, called them to ask why and was told very rudely that the quotes were accurate and it was up to me to proceed, well I placed the same order through Camaro Central and the FedEx shipping is $69.00. Well all you enthusiasts out there do yourself a solid and shop around
6 de julho de 2026
Opinião espontânea
Resposta da ss396.com
Thank you for your feedback. We're sorry to hear about your experience and apologize if our service did not meet your expectations. Our international shipping rates include applicable taxes, duties, and direct delivery to your door, which may account for the difference in pricing. If you'd like us to review your shipping quote or discuss your experience further, please give our customer service team a call—we'd be happy to help.
Good company
Good company, easy to work with. Shipping rates are high but usual for most companys
30 de junho de 2026
Opinião espontânea
Resposta da ss396.com
Thanks for the feedback, we appreciate your business!
Thank you very much for the replacement…
Thank you very much for the replacement and hurry up with the seat foam and visor hardware
2 de julho de 2026
Opinião espontânea
Extremely fast shipping and received…
Extremely fast shipping and received exactly what I needed and expected. Would highly recommend SS396.com
22 de junho de 2026
Opinião espontânea
Resposta da ss396.com
We’re glad to hear you’d recommend us; that’s exactly the kind of experience we strive to provide. Thank you for taking the time to share your review.
Great product fast delivery
Second time ordering a great experience with both orders
17 de junho de 2026
Opinião espontânea
Resposta da ss396.com
Rickie, Thanks for coming back to us again. We appreciate your continued support and are glad both orders have been a great experience for you.
Only place that offered what I needed
Only place that offered what I needed. Shipping was great.
21 de junho de 2026
Opinião espontânea
Resposta da ss396.com
It is great to hear we had what you needed Rose. Thank you for shopping with us, and for the review.
Resposta da ss396.com
Thanks for the five stars Redbird!
Great service
I accidentally double ordered an item. They called to confirm if this was correct, which it was not. Really appreciated that call which prevented the need to return an item.
18 de junho de 2026
Opinião espontânea
Resposta da ss396.com
You're welcome Nathan, glad we could fix that issue for you! Thanks for shopping with SS396!
Door glass parts
The parts for my door glass were delivered very quickly. The parts worked much better than the junk parts my customer bought. His parts the roller wheels broke off the first time the glass was rolled up.
27 de junho de 2026
Opinião espontânea
Resposta da ss396.com
Glad the parts worked out well for you John! Thanks for shopping with us and for the review!
Great stuff.
26 de junho de 2026
Opinião espontânea
Resposta da ss396.com
Thanks for the feedback. We’re glad you’re happy with everything.
Resposta da ss396.com
You are welcome Gary! Thanks for shopping with SS396 and we hope to see you again soon!
Resposta da ss396.com
Ron, we appreciate the five stars!
I ordered the incorrect part the first…
I ordered the incorrect part the first time (never order parts in the middle of the night) and I noticed within a couple hours. I notified ss396.com right away and put in a request for return and caught the order even before it was packaged and sent. The refund on that purchase made it back to my account in reasonable time. I then reordered the correct part # and they arrived when promised.
8 de junho de 2026
Opinião espontânea
Resposta da ss396.com
Hey Don, glad we got you all taken care of! Thanks for shopping with SS396!
The shipping was fast and I received my…
The shipping was fast and I received my order quicker than I expected. The shifter looks and works great. I would definitely recommend SS396 to anyone looking to order upgrades for their ride.
24 de junho de 2026
Opinião espontânea
Resposta da ss396.com
Hey Baxter, thank you for the feedback! We hope to see you again soon!
$$$ saving part !!
Gas cap fixed my issue, at price of gas that’s a BIG plus !!!
17 de junho de 2026
Opinião espontânea
Resposta da ss396.com
Mark we hear you on the gas costs, haha! Glad it worked out for you, and thanks for the five star review.
I trust your company!!
I got everything I ordered, and was happy with the product, will be ordering more parts for my chevelle!!
19 de junho de 2026
Opinião espontânea
Resposta da ss396.com
We are glad to hear that David! Thank you for your business as well, we appreciate it!
Part arrived and it's well made
Part arrived and it's well made. Thanks for the quick delivery.
15 de junho de 2026
Opinião espontânea
Resposta da ss396.com
Hi Joe, happy to hear you are happy with the part and the delivery! We hope to see you again soon at SS396!
Resposta da ss396.com
Great! Glad to hear that Paul! Thank you for shopping with SS396!
Didn’t get everything I ordered.
Didn’t get everything I ordered.
14 de junho de 2026
Opinião espontânea
Resposta da ss396.com
Thanks for letting us know, and sorry that part of your order was missing. If it is not sorted out, please give us a call so we can quickly sort this out and make sure you get the rest of your items.
Parts were all nice and correct.
17 de junho de 2026
Opinião espontânea
Resposta da ss396.com
Hey Rodney, thanks for the feedback and for shopping with us.
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