I have ordered many times with SS396 and have had very good experience with the correct and the wright parts. The free shipping on most parts is also GREAT. Very satisfied with your company. Just wish... Ver mais
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Leia as opiniões dos outros
I did receive my well packaged order in a timely manner. Unfortunately, it was defective from the manufacturer (that is why the rating is not a 5). I reached out and sent a video of the defect. They... Ver mais
The center caps did not fit and the prongs were brittle and lacked flexibility. One broke while trying to install. The Customer Service representative was rude. Ground Up only offered me a return on t... Ver mais
A empresa respondeu
First time customer….Good people took care of me when I had a problem… then checked again to be sure order was correct and I was completely satisfied!! Have ordered from them 2 more times since with... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
Informações de contacto
2 Commerce Blvd, 32164, Palm Coast, Estados Unidos da América
- 2032351200
- info@ss396.com
- ss396.com
4,1
Bom
511 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Steering wheel lacks spring required for electrical connection
Steering wheel looks great but there is a spring require in the wheel to hold the electrical connection against the backplate so the horn works. Without this this horns will not work, it will not pass inspection therefor I will need to return the steering wheel.
Help Please.
23 de maio de 2026
Opinião espontânea
Resposta da ss396.com
Hey Arch, it sounds like you may need a horn contact kit. Please contact customer support so we can help get you your missing part. Sorry for the inconvenience!
Conveniently showed up in the morning…
Conveniently showed up in the morning we were spraying primer so scuffed it up and primed it right away
16 de maio de 2026
Opinião espontânea
Resposta da ss396.com
Hey Terrance, thank you for the five star review! We appreciate your business.
Fast shipping but order was short key…
Fast shipping but order was short key way and nut for power steering pump
14 de maio de 2026
Opinião espontânea
Resposta da ss396.com
Hey Mark, our apologies. Did you call and let someone know you were short those items? Thank you for the review as well.
Resposta da ss396.com
Hey Funracer, thank you for the five star review! We appreciate your business!
We canceled the order and you said that…
We canceled the order and you said that you would cancel it. Now you shipped to me and charged you visa?
19 de maio de 2026
Opinião espontânea
Resposta da ss396.com
Hey Dan, I checked with our sales team on this. It shows the order was placed on 5/8, and the cancellation request was not received until 5/12. By that time, the order had already moved into the shipping process and could no longer be stopped before shipment. We apologize for the confusion regarding the timing and status updates.
With that said, we do want to help make this right. If you would like to return the item, we will provide a prepaid return shipping label, and once the item is received back, we will issue a full refund. Please contact our sales team to get this finalized, and answer any questions you may still have, at your earliest convenience. Thank you -
Resposta da ss396.com
Hi Andy, thank you for the review and for shopping with SS396! We appreciate the business!
Quality belts very happy
1 de maio de 2026
Opinião espontânea
Resposta da ss396.com
Hi Stuart, glad that the belts worked out well for you! Thank you for shopping with SS396!
Resposta da ss396.com
Hi Steve, we try to stock as much as we can! Thank you for shopping with SS396, and for the five star review.
I received everything in a timely…
I received everything in a timely manner, everything looked good except the alternator wouldn't work for my application. You worked with me to return it, so all is great.
11 de maio de 2026
Opinião espontânea
Resposta da ss396.com
Hi Derwin, sorry the alternator didn't work in your application, but glad you were taken care of and had a good overall experience shopping with us! We appreciate your business, and hope to see you again soon.
Perfect fit on my 1967 Nova
13 de maio de 2026
Opinião espontânea
Resposta da ss396.com
Glad to hear that Kim! Thanks for shopping with SS396!
Resposta da ss396.com
Hey Jason, thank you for the review and for shopping with us!
They had exactly what I wanted, part was received in perfect condition, and in a very timely manor. I would highly recommend doing business with this company.
They had the part that I needed, it arrived in less than a week, 4 days I think with regular ground shipping. It was packaged very well and was received in perfect condition.
6 de maio de 2026
Opinião espontânea
Resposta da ss396.com
Hi Mike! We appreciate the nice review and thank you for shopping with SS396! We hope to see you again soon!
Lower Door Panel Molding
The item I needed was delivered in perfect condition and on time. The price was very competitive.
28 de abril de 2026
Opinião espontânea
Resposta da ss396.com
That is what we like to hear! We are glad your experience with SS396 went well, and we hope to see you again!
Item arrived damaged but because I…
Item arrived damaged but because I signed for the product the vendor will not honor a replacement. I'm iut $440.00 . I have been trying to see if the company would send me a replacement for over 3 weeks. I'm very disappointed and in the future I will not do business with this company. To anyone who buys from this company, don't sign anything.
4 de maio de 2026
Opinião espontânea
Resposta da ss396.com
Hi Donna, as far as drop ships go there is a 3 day window to report damages, and this was well past that unfortunately. We did make the effort to contact the vendor for you and see what they would do. But, they would not replace due to the time since being delivered and signed for was too long. We apologize for the inconvenience this has caused.
Resposta da ss396.com
..and thank you Jacob for shopping with us! We appreciate the business.
They where fast and that's what I like…
They where fast and that's what I like about them, I have ordered from other places but ss396 was the fastest to get me what I ordered
28 de abril de 2026
Opinião espontânea
Resposta da ss396.com
Hey Jackie, we try to get in stock orders out as fast as we can! We thank you for shopping with SS396!
LED Light Kit
The LED light kit from my order was missing light bulbs. I feel that I need to be sent a replacement kit since this order was incomplete.
21 de abril de 2026
Opinião espontânea
Resposta da ss396.com
Hi Bailey, I looked into this for you. I am told they are working on getting the missing bulbs out to you as soon as possible! Sorry for the inconvenience. Any questions, please give us a ring.
Great product,great pricing!
1 de maio de 2026
Opinião espontânea
Resposta da ss396.com
Hey Sam! Thank you for the nice review. We appreciate your business and hope to see you again at SS396!
Good Place for Chevelle Parts
You had the parts and shipping was fast.
30 de abril de 2026
Opinião espontânea
Resposta da ss396.com
Joe, we try to stock as many parts as we can just for reasons like this! We appreciate your business!
I needed reproduction wiper blades and…
I needed reproduction wiper blades and 396.com had the correct ones. They shipped them right away and they were priced well. Will be buying other needed parts in the future. I am a repeat customer.
26 de abril de 2026
Opinião espontânea
Resposta da ss396.com
Hey Steve, glad to hear you had a good experience with SS396! We look forward to seeing you again and thank you for the review!
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